Country Inn & Suites by Radisson, Albany, GA

My room didn’t feel clean

Not enough wash cloths and towels available for Saturday night. With such a huge event as a homecoming taking place, there needs to be enough towels and wash cloths to accommodate all guests.

Room was very dirty. Bed had pet hair in it. Pillow case had spots. Towel had someone else hair wrapped up in. The couch was stained. The tub was dirty.

Needs to be updated

The facility was old, the one of the TV's wasn't working properly. There was rust in multiple places in the bathroom. We were on the 2nd floor and the floors felt weak and sagging when you first walked through the door. They didn't have any towels. They gave us hard towels from the pool. I have never in all my years of traveling and staying in hotels had to use pool towels. I was told upon check in that I could pay with a different credit card than the one I reserved the room under, which I had intentions on doing. I'm familiar with that process because I've done it in the past at other hotels. Upon checking out of course it's a different person than when I checked in with. The desk representative told me the card was already charged. How was it charged already before I checked out. I go to Albany a lot to visit my mother and I will never stay at that hotel again. You could also hear children running on the floor above us. They ran all throughout the night and part of the morning as if they were in the same room with you. It was annoying. I'll resume staying at the Holiday Inn Express! Their rooms and facilities along with the free breakfast is immaculate. They are worth what they charge and More.

It was nasty, the towels weren’t white they were either beige or brown, the bedding wasn’t clean, staff did not clean the room before we entered because we found remains from when the last person that stayed there.. there were holes in the bathroom walls, the tub was dirty, the toilet was dirty, the beds were extremely hard and very uncomfortable. We had to ask at least three times for them to reprogram the keys because the keys didn’t work and then the elevator broke.

The pool was cold the pull out couch had no mattress in it and the floor felt like it could cave in at any moment

First, they checked us into a room that was not ready. They were still cleaning the room when we went upstairs. Not bad, but not ideal. When we returned later that evening, the room thermostat was stuck at 65 degrees and wouldn't adjust. We went to the vending machine down the hall to get two bottles of water. Charged our card, but didn't dispense the water. Downstairs at the desk to report both issues, the attendant was engaged with another customer trying her 3rd credit card with no success; after 10 minutes of waiting, we gave up and struggled through the night. At 5:00 in the morning, the room temperature was 64 degrees. We gave up, dressed, and checked out. I would not have risked the free breakfast. The bathroom was also substandard: loose floor tiles, a broken toilet tissue holder, and no towel bar to hang towels on.

The air conditioning in my room was not working well. The breakfast was skimpy.

N/A

The rooms were not very clean. The hallways smelled like smoke. People where running around will not stay there ever again

The hotel was not clean at all. Shower, toilet and room were dusty, hairs left behind from previous party. Hallways smelled very musky. The outside was moldy, windows weren't clean.