The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
9 (1405 reviews)
Station Rd , Kendal , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1405 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
G
GaryGSF couple gb
9
A Nice Centrally Located Hotel
Pros:

A really clean and centrally located hotel. Room was smallish but perfectly adequate for the short stay we had. Breakfast was nice and served by a really pleasant lady.

Cons:

Could do with a toilet brush in the bathroom. No private parking at the hotel but on street parking is close by.

2026-04-18 via Nuitee
L
Liam solo_traveller gb
9
Thank you from Liam who was in room 201
Pros:

Thank you to all staff who work here. Especially Liz who waited on us for breakfast in the mornings . She was a lovely lady who deserves recognition for her hard work and bubbly personality greeting everyone with a smile through out the morning . Thank you to dushant the manager for everything

Cons:

There wasn't much to do around kendal . Unless you drove out of the town ..

2026-04-18 via Nuitee
R
Rosy family_with_children gb
10
Great family room and vegan breakfast
Pros:

Good family room and location
Excellent vegan breakfast
Lovely staff

We stayed here twice over the last week on north and south journey and it was perfect for our needs

Cons:

There isn’t any parking for the property and it can be difficult to drop off

2026-04-18 via Nuitee
P
Peter couple nl
6
Goed en schoon hotel.
Pros:

Goed hotel, ruime kamers en goede bedden. Kamers en douche zijn schoon. Value for money.

Cons:

-

2026-04-18 via Nuitee
K
Kirsten couple no
8
Comfortable bed and friendly employees.
Pros:

Central in the town. Good bed and breakfast.
Employees were helpful and friendly. In the town.

Cons:

Car parking was not near the hotel.

2026-04-17 via Nuitee
S
Stephen solo_traveller gb
10
Nice and pleasant stay booking can be a bit annoying
Pros:

Location is excellent

2026-04-17 via Nuitee
J
Joy solo_traveller gb
8
2026-04-16 via Nuitee
J
James couple gb
8
Great staff, Good service
Pros:

I have stayed here before and all was expected. Very good service

Cons:

All went very well

2026-04-16 via Nuitee
I
Isherwood solo_traveller gb
8
2026-04-16 via Nuitee
S
Simon solo_traveller gb
7
Slightly sad feeling hotel, in a good location. Shame. The Lakes has better!
Pros:

Good cooked breakfast and happy to do 2 fried eggs instead of the scrambled egg offered as standard.
Nice chap at breakfast.

Cons:

Things generally felt cheap and nasty here, which I suppose is reflected in the price. Nothing was awful. Nothing was great. More photos could be made of the cooked breakfast, to show that the hotel did one (and that it was nice!)

2026-04-15 via Nuitee
L
Louise solo_traveller gb
8
Pros:

Great value accommodation, comfy bed, welcoming staff

Cons:

Bit of noise from the traffic

2026-04-15 via Nuitee
W
Webb solo_traveller gb
8
2026-04-15 via Nuitee
T
thomas solo_traveller gb
8
Great option at a good price
Pros:

Comfortable stay at a great price . Beds comfy and no room issues .
Friendly staff . Handy nearby parking . Great town to visit

Cons:

Bit of noise from outside the room in the night ,pipes , humming ,knocks as room near ducts etc

2026-04-15 via Nuitee
R
Raeesa solo_traveller gb
7
Good value for money with very basic amenities and great breakfast. Perfect for a night or two.
Pros:

The staff were really lovely and helpful. The breakfast was great value for money as they offered both a full English (vegan and veggie options too) and a continental breakfast. The room was simple with, but just what I needed - comfy bed, clean bathroom.
Overall it's great value for money if you are only spending a few days in Kendal and aren't that bothered by extensive amenities.

Cons:

The wifi didn't work in my room and didn't connect properly. But I only stayed the night so wasn't that bothered. But it definitely needs improving. There was a constant humming outside by bedroom window, which could be ignored by most.

2026-04-14 via Nuitee
D
Darren solo_traveller us
6
Pros:

Staff are friendly, rooms were pretty good. Decent breakfast.

Cons:

The wifi in my first room was absolutely useless. There is supposed to be a number you can contact via WhatsApp but it is not registered. I complained to the front desk staff and they moved me to another room that had good wifi. Overall the stay was ok, and I may consider it again but in 2026 it should be a given that every room was usable wifi.

2026-04-14 via Nuitee
J
Jennifer solo_traveller gb
8
2026-04-14 via Nuitee
J
jason family_with_children gb
9
2026-04-13 via Nuitee
R
ruth solo_traveller gb
10
Pros:

Close to station, staff polite, nice and handy for town

2026-04-13 via Nuitee
D
dennis couple gb
9
Great value. Will stay again.
Pros:

Great value. Breakfast was perfect.

2026-04-12 via Nuitee
A
Andrew couple gb
9
2026-04-11 via Nuitee