The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
9 (1539 reviews)
Station Rd , Kendal , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1539 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
M
Maria • solo_traveller • ph
6
Its a grandiose Victorian Hotel fallen into hard times.
Pros:

It is close to Train Station which is handy to non car travellers.
Its a beautiful building that needs tender loving care.
The breakfast is basic .
The room is comfortable though nothing special.

Cons:

There is an outdated sofa in our room. It has marks of stains. It feels uncomfortable to use. We never sat on it. I suggest just take the sofa out and replace with a chair that can easily be cleaned off.

2026-06-06 • via Nuitee
J
Jay • solo_traveller • gb
10
Pros:

The hotel is modern with comfortable beds, hot showers, beautiful food and attentive staff.

Cons:

I liked everything, a wonderful hotel

2026-06-06 • via Nuitee
V
Vivienne • solo_traveller • gb
9
Well run hotel near station
Pros:

Pleasant and helpful staff. Nice lounge. Comfy bed.

Cons:

That end of town felt slighty run down, but you don't have to go far to find some civilisation (!)

2026-06-06 • via Nuitee
A
adele • solo_traveller • gb
10
Pros:

We have had an amazing stay at the Lakeland Hotel this week. Staff were kind and helpful, food was top tier, the rooms were kept tidy and they kindly hold your bags even if your stay has ended. All of our needs were met! Would highly recommend to travellers as its close to the Train station, Bus station and centre of Kendal is a 2 minute walk. Thankyou for an amazing few days we will be back!

2026-06-06 • via Nuitee
K
Kathleen • solo_traveller • gb
8
2026-06-04 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-06-04 • via Nuitee
K
Kathleen • solo_traveller • gb
8
2026-06-04 • via Nuitee
M
Melody • solo_traveller • fr
2
ok stay
Pros:

waitress staff were very kind and chatty, closeness to train station

Cons:

front staff were very short in making you feel comfortable, like you were bothering them when asked a question. You were asked to pay 12 pounds even if you just wanted coffee and a piece of toast, Drains in the bathroom were not cleaned so the water would not go down.

2026-06-03 • via Nuitee
S
Subhash • extended_group • gb
9
Pros:

Nice and clean room ,friendly staff 247 front staff

2026-06-03 • via Nuitee
M
Mathew • solo_traveller • gb
5
Pros:

Location was good, staff were friendly

Cons:

The shower didn't work and the communal areas were dirty and tired.

2026-06-02 • via Nuitee
C
Charles • couple • au
8
2026-06-02 • via Nuitee
M
Mohammad ali • solo_traveller • gb
9
Great place to stay, id defo return!
Pros:

The breakfast was amazing! Order what you want and cold options too. All tasty and cooked very well. Room was nice and clean.

Cons:

The room walls were a bit then so I had to ask reception to speak to next door as I couldn't sleep due to their tv been so loud at nearly midnight. Also the shower was so hot and I couldn't turn the temperature down. And the room was clean but the window/frame needed cleaning badly

2026-06-01 • via Nuitee
A
Angela • family_with_children • gb
3
Won’t be back
Pros:

Location

Cons:

Breakfast took over an hour dirty cups on table

2026-05-31 • via Nuitee
G
Glyn • solo_traveller • gb
6
2026-05-31 • via Nuitee
G
Gawronski • solo_traveller • gb
10
Pros:

Good base location for hiking great breakfast with lovely staff

Cons:

No parking on site

2026-05-30 • via Nuitee
K
Kyle • solo_traveller • gb
10
2026-05-30 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Good location, very attentive and friendly staff

Cons:

Room decor requires a refresh

2026-05-30 • via Nuitee
N
Natasha • family_with_children • gb
6
Nice room, shame about the road noise and breakfast
Pros:

Very old property with loads of charm, room was nicely decorated and clean.

Cons:

Breakfast was poor, no cold foods left and no option to get any more even though we weren’t the last to breakfast. The hot breakfast was ok. Went into the bar for a drink but after 15 mins of waiting no one came to take an order so we left.
Hotel is on the corner of a round about junction, it was extremely noisy at night, had to close the windows on the hottest day of the year to get to sleep but then it was so hot because there was no air conditioning.

2026-05-29 • via Nuitee
G
George • extended_group • gb
9
2026-05-28 • via Nuitee
Z
Zubair • family_with_children • gb
10
Pros:

We had such a lovely stay at Kendal Hotel. The location was very convenient for getting around, the rooms were very clean and the beds were super comfortable. The staff were also very kind and helpful throughout our stay. Would definitely love to stay again and highly recommend

Cons:

Nothing

2026-05-28 • via Nuitee