The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Stayed here for one night, on our way to the Lakes.
Staff lovely and breakfast was very plentiful and nice.
Hotel and rooms clean.
Would stay again

The location. The room size. There was a fan! Breakfast choice was good

Gute Lage, freundliches Personal!

Clean rooms and shower rooms. A great breakfast and staff were very helpful

Good choice of breakfast

The staff

Handy for Kendal, easy access to town, next to railway station.

Great location and really friendly staff.
Room was spacious, bed was comfy. Plenty of drawer and hanging space.

Rooms and bathroom were clean and had lift. Staff was helpful and warmed the milk for baby upon our request.

We stayed one night breaking a journey to Scotland. When we got into the bedroom, the light wasn’t working , we reported this and were offered an exchange, but that room had problems with the taps, so we managed without the main light - we were told they do not have any maintenance staff to repair it. It was late afternoon and we were tired, so we decided to eat at the hotel. They gave us 2 menu’s, one was a set menu for a coach party that were staying, and the other the standard menu. When my husband went to order off the set menu, we were told it had been withdrawn due to the coach party cancelling. My husband queried as to whether there would be a chef, and the lady on reception said yes. We then went to eat, we were the only people in the restaurant, ordered nachos as a starter, a pizza and fish cake, chips and veg as a main meal. The bar staff had difficulty putting the order through, so they got the reception lady who had booked us in, she then put the food through which we had to pay up front. We waited quite a while, then the food came all at once, instead of the starter first. The nachos were just Dorito style crisps with melted cheddar style cheese on top, all congealed with a side of salsa and guacamole - they were awful (picture to follow) no sour cream. The pizza was OK, the fish cakes and chips were inedible, the chips were not cooked and the veg completely dried up and again inedible (picture to follow). Whilst waiting for the food we were brought condiments, I checked the dates on the condiments (I usually do) and the majority were out of date, some dating back to December 2025. I complained about my meal and it was sent back - the lady from reception took it (she had served it) and also apologised about the condiments, saying they were checked every few days, which clearly wasn’t true. My food returned, better cooked this time but not great - by this time we were suspicious as to whether there was actually a chef, we asked a member of staff who had cooked the food and were told it was the lady on reception that had cooked as the chef had gone home! When she returned with the food my husband asked her whether there was a chef, initially she said yes, then when challenged she said because the coach party had cancelled their meals (we found out later they cancelled because the food had been so awful the night before), the chef had gone home! So the lady on reception had cooked the food, my husband asked her whether she had any food hygiene/catering experience and she said yes, but somehow I doubt it. We then asked for a refund on my meal and the starter, to which she said she couldn’t do but offered us ice cream instead (which we declined). To cut a long story short, my husband spoke to the manager in the morning who said he would look into it and he couldn’t issue a refund, then a few days later following an email from my husband the area manager gave us a complete refund for the food. We have stayed at many Best Westerns and never had a problem, but unfortunately we would never stay here again!!

Clean room

Staff friendly, location