The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
9 (1680 reviews)
Station Rd , Kendal , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

9
Based on 1680 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
D
Darren couple gb
8
Would stay again
Pros:

The location

Cons:

Food wasn’t the best

2026-08-08 via Nuitee
C
Colin couple gb
5
2026-08-08 via Nuitee
M
Mrs Shaw solo_traveller gb
9
2 days away mid week
Pros:

Friendly staff. Clean room with comfy bed. Breakfast was hot with a good choice.

Cons:

Staff were so busy. One person covering bar and reception. They remained professional despite being run off their feet.

2026-08-07 via Nuitee
P
Patrick solo_traveller gb
1
Pros:

Not much to be honest

Cons:

Decor dated and needs decorating. Food expensive and undercooked. Ordered pizza and chips, pizza was £16.50 but was evidently a cheap supermarket pizza, wasn't cooked properly, sent it back, came back again slightly more cooked but still not great, they then managed to overcharge me and no refund offered. Breakfast was undercooked and cheap sausages and black pudding. Room was dirty, staff not friendly. All in all a terrible hotel and I would advise against staying there. If you do, there is no parking but you can park at Kendal Cricket Club 5 minutes walk away for £2 a day. Hotel is located next to a main road and you can hear the traffic going past all night even with the window closed.

2026-08-07 via Nuitee
R
Richard family_with_children gb
7
Great spot, lovely staff.. less than a minute to the station
Pros:

Location is excellent

Cons:

Hotel needs a little work to bring up to scratch decor wise, breakfast needs improving, its all there just not tasty...

2026-08-06 via Nuitee
F
Forbes couple gb
4
Really disappointed in the establishment. I will not be back.
Pros:

The bed was comfortable, the toilet and shower were good. The curry was very good for dinner.

Cons:

The only window was nearly 3 m from the floor so not useful for seeing out. The carpet on one side of the bed had not been cleaned. The carpet in the hallway was rolled and had a huge stain on it. When we came down for breakfast we were made to wait while the staff member went to check if we had paid for breakfast.

2026-08-05 via Nuitee
T
Terri couple nz
5
Central, staff are nice and even though the hotel is a bit rundown, it was comfortable enough.
Pros:

It’s very central and easy to walk to from the train station, the staff are nice and helpful and it was a reasonable price. The bed was reasonably comfy, and the bathroom was big.

Cons:

It’s quite old and rundown, but for the price, location and only staying one night it was fine for us and did the job.

2026-08-05 via Nuitee
V
Victoria family_with_children gb
7
Pros:

Nice breakfast. Lovely breakfast staff.

2026-08-04 via Nuitee
G
Giles couple gb
10
Ideal for a short break in Kendal.
Pros:

Great location close to town and comfortable room. Friendly welcome at reception.

Cons:

N/a

2026-08-04 via Nuitee
M
Mark solo_traveller ie
8
Pros:

The staff were very friendly and helpful and room was clean, breakfast was really nice

Cons:

The only problem we had was the cleaning staff had forgotten to change towels and the dirty ones from the previous people were still there, but the staff dealt with it straight away and were sincerely apologetic

2026-08-04 via Nuitee
S
Sairah family_with_children gb
9
2026-08-02 via Nuitee
A
Ajitsinh solo_traveller gb
10
Pros:

Location. Clean. Breakfast. Staff service

2026-08-02 via Nuitee
D
Daniel solo_traveller gb
8
2026-08-02 via Nuitee
G
Georg family_with_children lu
2
Pros:

Nichts

Cons:

Alles. Schmutzig , heruntergekommen, unkomfortabel

2026-08-02 via Nuitee
P
Patricia couple gb
9
Warm and comfy with best breakfast
Pros:

Very friendly staff and professional staff

Cons:

Airy rooms lovely clean bathroom everything you need

2026-07-25 via Nuitee
S
Sarah family_with_children sa
10
Comfortable
Pros:

I had a very comfortable and enjoyable stay. The reception staff, especially dushyant and kabir , were incredibly friendly, polite, and welcoming. They were very helpful, understanding, and easy to deal with, which made my stay even more relaxing. Thank you for the excellent service and for making me feel at home. I would be happy to stay here again.

Cons:

All good

2026-07-24 via Nuitee
S
shonagh solo_traveller gb
9
Comfortable break to the lakes
Pros:

Close to town, clean and comfortable rooms, reception and dining staff very welcoming. The rooms had table top fans which was very welcome as it was quite warm and a nice touch to have it already in place... I had taken my own just in case but not needed. Nice choice of breakfast options and was piping hot too!

Cons:

Unfortunately there is no parking and you see there isn't an option for where it is situated. They had information at reception for parking options which is helpful.

2026-07-23 via Nuitee
L
Lindsay couple gb
10
Ideal location for the Lakes, fabulous breakfast and very comfortable stay!
Pros:

A lovely warm welcome, had accidentally booked a twin and was kindly upgraded to a double. Beautiful spacious cool room on a very hot weekend!

Cons:

Nothing!

2026-07-22 via Nuitee
A
Anthony solo_traveller gb
8
Nicely located hotel
Pros:

Great location, very close to the station. Staff were friendly and helpful. Room and bathroom clean. I would stay here again.

Cons:

Hotel isn't air conditioned but they did provide a fan. Bed a little hard for our taste.

2026-07-22 via Nuitee
E
Ei Shwe solo_traveller gb
9
Pros:

The location is on point convenience for elderly people . I like their hot breakfast. Staffs are generally nice . The room can be a bit noisy if on the side of the road other than that 9 out of 10 overall .

Cons:

The room can be a bit noisy if on the side of the road.

2026-07-21 via Nuitee