The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
9 (1485 reviews)
Station Rd , Kendal , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 1485 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
C
Catherine solo_traveller im
8
Pros:

The room was lean and the staff friendly.
Good breakfast.

Cons:

The one evening meal we had, lasagne was very disappointing.

2026-05-16 via Nuitee
N
north solo_traveller gb
2
Pros:

The bed was comfortable and everywhere clean

Cons:

The menu had lasagne dixnt have any also wanted a gin for my husband didnt have none didnt have car park had to park down the road at cricket club it was my husbands birthday and was looking forward to it but was very dissappointed so left tuesday morning

2026-05-15 via Nuitee
B
Brown family_with_children gb
8
Very pleasant overnight stay in great location
Pros:

Location and price. Other hotels in the area are so much more expensive. The hotel was clean and comfortable. The staff were friendly and welcoming. We had a short walk to bars and eateries, so for us, a very pleasant stay over.

2026-05-14 via Nuitee
D
David solo_traveller gb
8
Excellent hotel but pick quiet room at the back!
Pros:

Excellent value hotel, very friendly, clean and well run. Very good cooked breakfast and extremely convenient location if travelling by train.

Cons:

Road-facing room a little noisy. Old property so floorboards creaky from adjacent rooms. There didn’t seem to be air conditioning.

2026-05-14 via Nuitee
C
Condon couple gb
7
It served its purpose.
Pros:

Not applicable

Cons:

The shower gel holder was either broken or not full.
This meant exiting the shower to use the sink soap applicator and get back in the shower whilst wet. The step down from the shower was around 10 inches. Anyone less agile than us could have fallen which is a health and safety issue. I did report it.

2026-05-14 via Nuitee
L
Lynn couple gb
8
Our stay was good , the staff were very pleasant
Pros:

Location , great for getting about within walking distance around Kendal

Cons:

A little dated very low on staff

2026-05-14 via Nuitee
E
eva solo_traveller de
8
Pros:

Die Zimmer und das Bad waren geräumig.
Das Bett war bequem, das Frühstück sehr gut.

Cons:

Es gab keine Steckdosen am Bett.
Einige Artikel fehlten im Bad, wurden dann aber schnell nachgefüllt.

2026-05-14 via Nuitee
D
David solo_traveller gb
9
Pros:

Staff

Cons:

Nothing

2026-05-13 via Nuitee
C
Chris couple gb
10
2026-05-13 via Nuitee
B
Ben solo_traveller gb
8
easy, no frills place to stay right by the station
Pros:

The location is perfect for anyone arriving by train, just by the station with everything in town easily walkable. There's really good coffee nearby and you can reach the castle without too much trouble.

Checkin was simple and fast and the room was very clean.

Cons:

The room was a little sparse and the shower was ok, leaking a bit and the soap wasn't great. The wall might have been a bit thin or maybe there was just a champion snorer next door. Breakfast was alright and while I appreciated the choice of hot items, the other stuff was a bit meh.

2026-05-13 via Nuitee
T
Trek43051463033 Friends getaway
8
Okay
Pros:

Good location, hotel could do with a refresh.
Rooms were comfortable but housekeeping could be improved dusty skirting and windowsill, although bathroom was very clean.

2026-05-12 via Tripadvisor
T
tony solo_traveller ie
5
Could do with a bit of TLC
Pros:

Breakfast was cooked to order and was enjoyable.

Cons:

Reception staff were not very welcoming, too interested in their phone. Also, when I went to pay, they asked me for a physical card which is an unusual request.

The hotel looked very tired and dated, with dirty paintwork on doors and around door frames. Our triple room was quite dusty and hadn't been cleaned properly.

2026-05-12 via Nuitee
P
Poppy solo_traveller gb
8
Great location, big clean room. However couldn’t close the bathroom window so the bathroom was really cold and also the
Pros:

It’s opposite the train station

Cons:

I rang the bell at the front desk twice the morning of checkout to ask a question and no one came

2026-05-12 via Nuitee
S
Steven couple gb
10
Good stay would come back again
Pros:

Great location to train station

Cons:

Very noisy traffic and night needs double glazing

2026-05-12 via Nuitee
P
Parker family_with_children gb
8
2026-05-12 via Nuitee
D
Darren couple gb
5
Good value but if you have a problem no staff on hand to help
Pros:

Nice room good breakfast

Cons:

Room had bath with shower over bath my partner is disabled and couldn’t use bath and shower only ran cold water so had to wash at sink . there’s lack of reception staff after check in and the call button isn’t answered and there isn’t a phone in room

2026-05-12 via Nuitee
K
Kelly solo_traveller gb
3
Pros:

Great location,right by train station.short walk to town centre.

Cons:

Understaffed 1 young girl running bar area,reception and delivering food wich caused massive delays for everything.no breakfast included even though 74 per night.view of noisy staircase right by window,no wifi signal from arriving.

2026-05-11 via Nuitee
S
Simon solo_traveller gb
10
2026-05-11 via Nuitee
R
Rob couple gb
7
Pros:

Decent rooms, reasonable price, nice walk into central Kendal

Cons:

Hotel was very warm

2026-05-11 via Nuitee
V
Veerle solo_traveller de
10
Pros:

The rooms are very comfortable, the staff is great and the breakfast was good and copious!
Great value for the price!
It is a short walk away from the river and bridge. The restaurant "Tanners" has a beautiful view of the river and the bridge, well worth to go to and have dinner or a drink.

Cons:

There is unfortunately no car park (that is however indicated in the description so all good) but we found a car park not too far away (in the street parallel to the Lidl) which was not too expensive.

2026-05-11 via Nuitee