The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
9 (1718 reviews)
Station Rd , Kendal , gb
+44 1539 722461

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cleanliness issues
Lack of amenities replenishment

Categories

Cleanliness
7.83
There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.
Service
9.8
Staff were described as friendly and helpful despite some organizational issues.
Location
9.84
The hotel has a convenient location close to the town center and amenities.
Room Quality
8.79
Some rooms were comfortable while others needed refurbishment; mixed sentiment.
Amenities
8.82
Basic amenities were lacking in terms of replenishment and availability.
Value for Money
9.78
Guests overall felt it was good value for a budget stay.
Food and Beverage
8.33
Breakfast was good when available, but there were issues with food quality during specific meals.
Overall Experience
8.8
Mixed feelings about the stay, mostly centered on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:46

Property Description

Historic Charm and Modern Comforts
Set in a former coaching inn, the County Hotel in Kendal offers a blend of historic charm and modern comforts. The bright and airy bedrooms provide a cosy seating area and private bathroom, with some rooms retaining original features for a touch of nostalgia.

Delicious Dining Options
Indulge in traditional meals and cooked breakfasts at the spacious dining room, which also offers full English breakfasts and a varied evening menu. Whether you're starting your day or winding down in the evening, the County Hotel ensures a delightful dining experience.

Ideal Location for Exploration
Conveniently located in the heart of Kendal, the hotel is a stone's throw away from Kendal Railway Station. Explore the picturesque Lake District, Yorkshire Dales, Lake Windermere, and Morecambe Bay, all just a short drive away.

Book your stay at the County Hotel for a perfect blend of history, comfort, and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

9
Based on 1718 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.8
S
Sheila • extended_group • gb
10
2026-08-28 • via Nuitee
S
Sarah • family_with_children • gb
10
2026-08-28 • via Nuitee
M
Mags • solo_traveller • gb
10
Pros:

Staff were really friendly and helpful, room was clean and comfy and the hotel is in a perfect location to explore the surrounding area.

2026-08-27 • via Nuitee
I
IanC86 • solo_traveller • gb
8
Pros:

Great location across from the train station and an easy walk into the centre of Kendal.
Comfortable bed, plenty of space in the room

2026-08-27 • via Nuitee
J
Janet • couple • gb
9
Comfortable with pleasant staff
Pros:

Big rooms. Good showers

Cons:

Range of evening food. Mirror and soap dispensers in bathroom were too high for ladies

2026-08-26 • via Nuitee
M
Maggie • solo_traveller • gb
10
Pros:

Location/ staff/clean

Cons:

All good 👍

2026-08-26 • via Nuitee
A
Ahmad Munir • solo_traveller • af
2
2026-08-26 • via Nuitee
A
Andrew • solo_traveller • gb
10
Ideal hotel for someone with mobility issues!
Pros:

Being disabled the availability of a lift was great!

Cons:

Nothing to improve

2026-08-25 • via Nuitee
M
Mike • couple • gb
8
2026-08-25 • via Nuitee
N
Neil • family_with_children • gb
7
Great location for a short stay in Kendal
Pros:

Location, bedroom size and cleanliness

Cons:

Slightly dated decoration, pictures hanging in an odd fashion, flickering chandelier in stairwell. Price of breakfast if it wasn’t included in cost already. Not great for a family of 5

2026-08-25 • via Nuitee
J
Jenny • solo_traveller • gb
8
Great stay and helpful staff.
Pros:

Location was great, not far from Kendal centre.
Staff were very friendly and helpful.
Pizza from the bar was lovely.
Good sized room and bathroom.
Great breakfast.

Cons:

Nothing

2026-08-25 • via Nuitee
K
K • solo_traveller • gb
6
Cons:

Poor quality bed,hard pillows,no air con
Cooked breakfast very poor with cheap ingredients

2026-08-25 • via Nuitee
J
John • solo_traveller • gb
6
2026-08-24 • via Nuitee
C
Coulter • solo_traveller • gb
8
Pros:

Close to train station ,with easy walking distance to town.
We had the top floor room, very spacious, and comfortable bed.
Staff on reception, very welcoming and extremely helpful nothing any trouble.

2026-08-24 • via Nuitee
G
Georgette • solo_traveller • nl
10
Really nice place to stay!
Pros:

I really like the location and all the surroundings! The hotel is close at the train station, and the city center. It was very easy to get there, even with my big suitcase. And really thank you let me taking my time with the check-out.

2026-08-23 • via Nuitee
S
Sirah • family_with_children • ae
5
Nice location but hotel needs renovating very old furniture and carpet
Pros:

Location is good And Staff very friendly

Cons:

Hotel is very run down.. has extremely dirty carpets in the in the small sized rooms.. has free parking locally nearby not onsite

2026-08-22 • via Nuitee
D
deveshin • extended_group • gb
9
Enjoyed my stay and will use again.
Pros:

The hotel was close enough to other places in the Lake District. The staff were very helpful and friendly, especially Kavir and Liz.Helped with parking and the breakfast was great. Lots of choice. Rooms were clean and tidy.Good value for money.

Cons:

Nothing.

2026-08-22 • via Nuitee
J
Julie • solo_traveller • gb
9
Great place to stay, staff are fantastic. Great location.
Pros:

Great place to stay, staff are fantastic, so helpful. Great location and right across the road from the train station. Would highly recommend.

Cons:

N/A

2026-08-22 • via Nuitee
E
Elizabeth • couple • gb
9
It was an overnight stay on our way home and it provided a well needed rest. Would certainly recommend and would stay ag
Pros:

Very central for the town. Rooms were very clean and comfortable. Staff very friendly and breakfast was excellent.

Cons:

N/A

2026-08-22 • via Nuitee
J
Julie • couple • gb
9
Great place to stay
Pros:

Great place to stay, well located and opposite the train station. Staff are fantastic.

Cons:

N/A

2026-08-22 • via Nuitee