Aguas de Ibiza by NCalma Hotels

Hotels
8.6 (1540 reviews)
Salvador Camacho 14 , Santa Eularia des Riu , es
+34 971 31 99 91

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast
Beautiful views
Cons:
Unfriendly staff in some areas
Maintenance issues

Categories

Cleanliness
7.63
Inconsistent cleanliness with mentions of maintenance issues and water leaks.
Service
8.4
Mixed reviews on service; staff were helpful but some were unfriendly or inattentive.
Location
9.14
Well-located near beautiful beaches and local attractions.
Room Quality
8.79
Rooms are well-furnished with good views, though some amenities didn't work.
Amenities
8.92
Great pools and spa facilities, though some guests noted access issues.
Value for Money
8.08
Good value but some guests felt the restaurant was overpriced.
Food and Beverage
9.13
Outstanding breakfast and dining options.
Overall Experience
8.7
Overall enjoyable stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:33

Property Description

Luxury Design Hotel with Free Spa and Outdoor Pool

The Aguas de Ibiza Grand Luxe Hotel - Small Luxury Hotel of the World offers a luxurious experience with a free spa, stylish rooms featuring sea views, and a rooftop bar-terrace exclusively for adults.

International Dining and Peruvian Cuisine

Indulge in a culinary journey at Aguas de Ibiza with Alabastro Restaurant serving international dishes made from local produce and Maymanta Restaurant offering tantalizing Peruvian cuisine with show cooking.

Award-Winning Revival Spa and Fitness Center

Relax and rejuvenate at the 1500m² Revival Spa with indoor pools, saunas, and a hot tub. Enjoy unlimited access to the spa facilities and pamper yourself with a variety of massages and treatments.

Book now to experience the luxury and relaxation at Aguas de Ibiza Grand Luxe Hotel - Small Luxury Hotel of the World.

Important information:

Guests may request either a double bed or twin beds, using the comments box on the booking form. However, please note that all special requests are subject to availability upon check-in.

Please note that in case of early departure, the total price of the reservation will be charged and it will be nonrefundable. Please note that date modifications after check-in are subject to hotel approval.

Please note, that the Spa is open from 10:00 to 20:00 every day. Regulations that apply to access for minors. Children aged 6 and above can access the Spa till the 15th of June 2024. They must always be accompanied by an adult. There will be a lifeguard at the time when children are allowed access.

Fitness Center for members and treatments: Opening hours: 10h - 21h. Guest Fitness Center: Opening hours: Open 24 hours. Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance. Please note that the payment is via the payment link ( Redsys ) our reservation department will contact the guest requiring the payment.

When booking 3 rooms or more, different policies and additional supplements may apply. Below are the conditions and characteristics of the pets that are allowed In the establishment. Any pet weighing less than 8kg will be welcome.

An additional charge of EUR 40 per pet per day applies, with the concept of a bed for the animal, food and a toy.

The pets that are admitted to the hotel are dogs and cats and are restricted to two animals per room.

The pet will not be able to stay alone in the room.

Documentation of the pet with vaccination must be presented at check-in and deworming in order.

Appropriate behavior of the pet that does not disturb the tranquility of other guests is expected. Pets must always be on a leash in common areas and they will not be able to access the pool or garden areas, the rooftop, the restaurants or the Spa area. For more information, please do not hesitate to contact the accommodations.

All paid with American Express and have a surcharge of 2.3% of the total.

The hotel reserves the right to use the rooftop or any other space within its premises for the occasional hosting of private events. We appreciate your understanding and are committed to minimizing any inconvenience.

Upon arrival at the hotel, a pre-authorization of €300.00 will be made as a deposit to cover any potential damages or incidental charges during the stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Location

Guest Reviews

8.6
Based on 1540 reviews
Cleanliness: 7.63
Service: 8.4
Location: 9.14
Room Quality: 8.79
Amenities: 8.92
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 8.7
S
sofia • family_with_children • fr
9
Super séjour et je recommande à 100% cet établissement
Pros:

Le personnel tout le monde est très gentil
Vraiment le personnel est au petit soin, tout le monde sans exception - la qualité de l’accueil et des services. L’hôtel a de très belles prestations pour une famille - des espaces adultes et des espaces enfants séparés et des espaces pour les familles tout y est !

Cons:

L’hôtel est propre, j’améliorerais un peu le nettoyage des chambres elles sont propres mais méritent d’être un peu plus soignées dans le nettoyage des salles de bain et sanitaires

2026-08-28 • via Nuitee
C
Christophe • couple • ch
1
Établissement à éviter!!
Pros:

Pas trop mal placé

Cons:

Très décevant – pas à la hauteur du prix

Nous avons payé près de 3 000 € pour 4 jours à Aguas de Ibiza et l’expérience n’a absolument pas été à la hauteur d’un établissement de ce standing.

Odeur de moisissure dans la chambre, petit-déjeuner non réapprovisionné dès 10h30 et surtout de nombreux appels au service technique. On nous a promis à plusieurs reprises un changement de chambre et une compensation, sans véritable solution satisfaisante.

Nous avons perdu beaucoup de temps pendant nos vacances à réclamer et attendre des solutions. Nous avons conservé les preuves de nos démarches.

Après réclamation auprès de Booking.com, seulement 400 € de compensation nous ont été proposés, malgré le prix du séjour et tous les désagréments rencontrés.

Une grosse déception. À ce tarif, nous attendions un tout autre niveau de service.

2026-08-28 • via Nuitee
C
Carola • family_with_children • es
4
NO CUMPLE NI EL NIVEL DE 4*
Pros:

EN PRIMER LUGAR, EL DESAYUNO FUE UN DESASTRE AL TENER QUE ESPERAR MAS DE 1 HORA EN QUE NOS DIERAN UNA MESA UNO DE LOS DÍAS, CUANDO TENIAN UNA PARTE DE LA TERRAZA CERRADA… Y ERA UN 18 DE AGOSTO, ES DECIR EL PERSONAL DEBERÍA SER SUFICIENTEMENTE ESPABILADO PARA ABRIR ESA OTRA TERRAZA
LOS DEMÁS DIAS LA MEDIA FUERON ENTRE 10-15 MINUTOS (LA CALIDAD DE LOS ALIMENTOS FUE CORRECTA)

LIMPIEZA DE HABITACIONES NO MUY BUENA

EL PERSONAL DEL HOTEL NO NOS DIO EL CHECK IN HASTA LAS 17:00 Y POR QUE FUI A PREGUNTAR VARIAS VECES…

EL RESTAURANTE O BAR, NO TIENE PERSONAL MUY CALIFICADO Y HACÍA MUCHO CALOR EN EL SALÓN

NADIE NOS ENSEÑÓ EL HOTEL, NI LAS INSTALACIONES, NI COMO SE LLAMA A RECEPCIÓN, NI COMO FUNCIONA NADA…

EL AGUA CALIENTE DIO PROBLEMAS, EL TELEFONO NO FUNCIONABA, UNO DE LOS GRIFOS DEL LAVABO NO FUNCIONABA…

EN FIN, DEJA MUCHO QUE DESEAR, YA QUE LO VENDEN COM 5* GRAN LUJO Y DUDO QUE TENGA MAS DE 4*

Cons:

LIMPIEZA DE HABITACIONES NO MUY BUENA

EL PERSONAL DEL HOTEL NO NOS DIO EL CHECK IN HASTA LAS 17:00 Y POR QUE FUI A PREGUNTAR VARIAS VECES…

EL RESTAURANTE O BAR, NO TIENE PERSONAL MUY CALIFICADO Y HACÍA MUCHO CALOR EN EL SALÓN

NADIE NOS ENSEÑÓ EL HOTEL, NI LAS INSTALACIONES, NI COMO SE LLAMA A RECEPCIÓN, NI COMO FUNCIONA NADA…

EL AGUA CALIENTE DIO PROBLEMAS, EL TELEFONO NO FUNCIONABA, UNO DE LOS GRIFOS DEL LAVABO NO FUNCIONABA…

2026-08-27 • via Nuitee
J
Jordan • solo_traveller • au
1
Will never stay there again. Waste of money
2026-08-27 • via Nuitee
G
GIAN MARIA • family_with_children • it
8
Pros:

Staff top. Antonio e Veronicah molto professionali

Cons:

La manutenzione della camera

2026-08-26 • via Nuitee
E
Ella • couple • gb
4
2026-08-26 • via Nuitee
S
Sandra • extended_group • ch
7
Trop cher
Pros:

Le rooftop

Cons:

Hôtel pas bien dirigé

2026-08-25 • via Nuitee
J
James • family_with_children • gb
8
We have returned here for the past 5 years. Great hotel, staff are always on hand to help.
Pros:

Great location, good food, friendly staff.

2026-08-25 • via Nuitee
C
Chris • family_with_children • gb
7
Pros:

Great facilities for a family with children.

Cons:

Staff struggled with simple things - not consistently four towels in the room, slow service at the pool bar - on one occasion we had to reorder lunch after 40 minutes of waiting as the order wasn’t passed to the kitchen.

2026-08-24 • via Nuitee
F
Francesco • family_with_children • it
8
Pros:

Disponibilità e servizio.

Cons:

Posizione e forse un po caro. Assenza di aria condizionata in tutta la struttura, solo nelle camere era disponibile. Il periodo era veramente caldo quindi si é sofferto per l'assenza dell'aria condizionata

2026-08-23 • via Nuitee
J
JAVIER • couple • es
10
2026-08-23 • via Nuitee
M
Mony • family_with_children • fr
1
I don t recommend it,
Pros:

Breakfast

Cons:

Cleaning, AC, employées

2026-08-22 • via Nuitee
R
Rodrigo • extended_group • pt
9
2026-08-22 • via Nuitee
M
Marco • family_with_children • it
1
Sconsigliatisismo non è un 5 stelle
Pros:

La
Conosco da tempo la posizione

Cons:

Tutto, la stanza puzzava di fogna non funzionava aria condizionata lo staff non risponde mai al Telefono e quando gli chiedi qualcosa la fanno o male o si dimenticano di farla albergo decaduto totalmente.

2026-08-21 • via Nuitee
L
Linda • couple • se
10
Pros:

Otroligt hotell med fantastisk personal! Helt fantastisk frukost!

2026-08-20 • via Nuitee
K
Kateryna • family_with_children • de
5
2026-08-18 • via Nuitee
D
David • family_with_children • gb
3
won't be back
Pros:

room sizes, view from the room

Cons:

power cuts during the night and alarms going off during the night, air con not working very well in the room meaning it was difficult to sleep with the weather being so hot, major water leak in room during the night meaning we had to change rooms with a young child during the night, 3 nights of no sleep. reported the water leak to staff but they said they couldnt do anything as they were the only night staff and no maintenance on call and no manager could be contacted,

2026-08-17 • via Nuitee
F
Federica • family_with_children • it
9
Pros:

La colazione super, un hotel comodo con molti servizi

2026-08-17 • via Nuitee
E
Esther • family_with_children • nl
9
Luxe en zeer comfortabel heerlijk ontbijt en top lokatie
2026-08-17 • via Nuitee
P
Philippe • extended_group • be
4
Pros:

the bedroom - the swimming pool on the rooftop

Cons:

1. One evening, the valet left with our car keys. The time lost (45min.) tracking them down ruined a night out we'd spent weeks planning (during a 4-night stay in Ibiza). The hotel's only compensation? A glass of cheap sparkling wine. Shocking. Despite our repeated complaints, management, including the GM, treated the situation with complete indifference. The GM later reached out after our return promising a gesture, but nothing ever came of it. Unacceptable for a €500/night hotel.
2. the price is excessive (EUR 500/night) for what you get. We would not book there if we knew it was a room with view on a construction site.

2026-08-17 • via Nuitee