Candlewood Suites Rocky Mount by IHG

Hotels
•
Candlewood Suites
7.8 (513 reviews)
688 English Road , Rocky Mount , US
+1 252-467-2550

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Kitchen/mini-apartment rooms (microwave, stove)
Pet friendly
Comfortable beds and roomy layout
Easy to find / convenient location
Cons:
Poor cleanliness in multiple rooms (uncleaned rooms, soiled bedding, trash)
No complimentary breakfast / limited F&B options
Room odors and signs of mold in bathroom
Pool out of service
Occasional rude or unhelpful staff member(s); elevator issues
Billing/payment / refund problems (reports of double charge)

Categories

Cleanliness
4.5
Multiple reviews cite unclean rooms (trash in cans, bedding not changed, dirty towels, food/crumbs on floor), cigarette burns and strong smells — overall clearly below standard.
Service
9.4
Predominantly praised: staff frequently described as wonderful, exemplary, helpful and attentive; isolated incidents of rude staff or poor handling were reported but are exceptions to generally strong service.
Location
9.2
Several mentions that the hotel is easy to find and in a convenient spot; guests referenced location positively.
Room Quality
8
Mixed: many guests appreciated the mini-apartment/kitchen layout, space and comfortable beds, but others reported odors, mold-like spots and rooms needing updates.
Amenities
8
Good in-room amenities (kitchen, microwave/stove, pet-friendly) noted; negatives include no complimentary breakfast and a pool reported out of service.
Value for Money
7.5
Perceived as budget-friendly by some (saves money, cheaper rate) but issues (unexpected charges, refund problems, towel policy) reduce perceived value for others.
Food and Beverage
6.8
Consistent complaints about lack of free breakfast and a few incidents (coffee left out); food/beverage offering is limited and lower-scoring.
Overall Experience
9
Many guests described stays as pleasant, comfortable and would return; despite cleanliness and amenity issues, overall impressions lean positive due to service, room layout and value for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Situated just 3 minutes off I-95 and a short drive from downtown Rocky Mount, Candlewood Suites Rocky Mount offers easy access to the city's attractions and businesses.

Modern Amenities
Each spacious suite is equipped with a flat-screen TV, kitchenette, coffee maker, and work desk, providing guests with all the comforts of home during their stay.

On-Site Facilities
Guests can take advantage of the outdoor pool, fitness room, and convenience store at the hotel. Plus, with free Wi-Fi throughout the property and local shuttle service available, convenience is key at Candlewood Suites Rocky Mount.

Book your stay now at Candlewood Suites Rocky Mount for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Guest Reviews

7.8
Based on 513 reviews
Cleanliness: 4.5
Service: 9.4
Location: 9.2
Room Quality: 8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 6.8
Overall Experience: 9
M
Michelle • couple • us
10
Clean, quiet and comfortable all important things when traveling
Pros:

Clean, comfortable and easy to find! Staff is wonderful

Cons:

Nothing

2026-10-21 • via Nuitee
K
Kenny • family_with_children • us
10
2026-10-16 • via Nuitee
J
Janet • couple • us
10
2026-10-08 • via Nuitee
J
Janetta • family_with_children • us
6
2026-09-14 • via Nuitee
B
Britt • couple • us
10
2026-09-14 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Everything my stay was very nice comfortable.

Cons:

There was not too much did not to like it could have a little more upgrade but it's still nice hotel

2026-09-11 • via Nuitee
A
Andre • extended_group • us
10
Pros:

Overslept no Breakfast 🫣

2026-08-29 • via Nuitee
I
Imani • couple • us
10
2026-08-24 • via Nuitee
M
Morgan • family_with_children • us
1
Terrible, will not be back.
Pros:

It was terrible.

Cons:

The room was dirty. Bedding had not been changed prior to us arriving, we had to go down and ask for new sheets and change the beds ourselves. Coffee in the pot and all over the counter. Pee all over the toilet seat. Food and crumbs all over the floor.

2026-08-15 • via Nuitee
N
Natalie • solo_traveller • us
5
Pros:

.

Cons:

We were assigned a room that had not been cleaned, trash in trash cans bed improperly made and dirty towels in the bathroom

2026-08-13 • via Nuitee
J
Jameria • couple • us
5
I will be choosing another hotel in the future
Pros:

The property was not as expected.

Cons:

The elevator was not working properly, the room smelled really bad, there was no water pressure, and the staff was not friendly at all.

2026-08-10 • via Nuitee
L
Louis • couple • us
10
Good
Pros:

Good

Cons:

Good

2026-08-08 • via Nuitee
S
Sharon • couple • us
9
My visit was very pleasant and comfortable
Pros:

Very thing was perfect and meet all my needs

Cons:

Everything

2026-07-25 • via Nuitee
L
Lewis • couple • us
3
2026-07-23 • via Nuitee
V
Vernon • family_with_children • us
8
2026-07-18 • via Nuitee
B
Brittany • couple • us
5
2026-07-14 • via Nuitee
G
Gloria • couple • us
9
2026-07-12 • via Nuitee
D
Donald • couple • us
9
Pros:

exemplary staff

2026-07-12 • via Nuitee
M
Misty • couple • us
5
2026-07-11 • via Nuitee
J
Jakayla • solo_traveller • us
10
Pros:

It was clean in the room it was very nice In there

Cons:

Everything was great nothing was bad

2026-07-11 • via Nuitee