Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Perfect location
Cleanliness of the suite
Cons:
Overpriced
Inconsistent service quality

Categories

Cleanliness
9.63
The cleaning staff and laundry team are top-tier, ensuring a spotless and well-maintained suite every morning.
Service
8.6
Mixed feelings about the service; some staff were friendly, while others lacked attentiveness and friendliness.
Location
9.64
Excellent location for sightseeing and conveniently located for the Alhambra.
Room Quality
8.59
Basic rooms that may require better maintenance, as one room had a non-functional thermostat.
Amenities
9.12
Amenities were decent but could be improved, especially dining options and management.
Value for Money
8.08
Guests felt the hotel was overpriced for the quality and service received.
Food and Beverage
7.63
Food options were limited and had some cleanliness issues regarding exposure and handling by children.
Overall Experience
9.1
Overall experience was mixed; beautiful location and cleanliness offset by service and dining issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:02

Property Description

Luxurious Accommodation with Spectacular Views
Located in the heart of historic Granada, just a short stroll from the iconic Alhambra, our elegant hotel offers classic-style rooms with terraces boasting breathtaking city views.

Culinary Delights and Relaxation
Indulge in a delightful culinary experience at the Generalife restaurant, serving an extensive buffet breakfast and exquisite rice dishes. Unwind and socialize at the Garbo bar, the perfect spot to enjoy a refreshing drink.

Convenient Location for Exploration
With free WiFi in public areas, easy access to the airport just 15 minutes away, and proximity to both the Sierra Nevada Ski Resort and the Costa Tropical, Melia Granada is the ideal base for your adventures.

Book now to experience luxury, gastronomy, and convenience all in one place.

Important information:

All cots are subject to availability.

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking half-board, please note that drinks are not included.

Half board includes breakfast buffet and dinner menu served.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1059 reviews
Cleanliness: 9.63
Service: 8.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
J
Jeanette • couple • se
10
2026-04-17 • via Nuitee
R
Rashdan • solo_traveller • my
10
Pros:

The view from the 6th was wow!!!

Cons:

Nil

2026-04-17 • via Nuitee
M
Monica • couple • es
7
Buena ubicación y desayuno, habitaciones muy pequeñas.
Pros:

La ubicación y el desayuno

Cons:

La habitación era muy pequeña y poco cómoda para el precio

2026-04-15 • via Nuitee
P
Pericles • couple • br
9
2026-04-14 • via Nuitee
L
Lindsay • extended_group • nl
10
Geweldig
Pros:

De kamer, de bedden waren heerlijk. Badkamer was ruim met genoeg plek voor toiletspullen. Het was schoon. Het ontbijt was fantastisch met veel gezonde keuzes en vers. De koffie was ook heerlijk.

2026-04-14 • via Nuitee
M
Marco Antonio • couple • es
9
2026-04-13 • via Nuitee
P
priscilla • couple • br
4
Foi razoável. Demorou muito para a limpeza do quarto e o banheiro ficou sujo. E houve a perda de um boné
Pros:

Localização

Cons:

Meu marido teve um
Boné desaparecido

2026-04-12 • via Nuitee
E
Eric • couple • ch
9
Praktische Lage mitten in der City
Pros:

Gute Lage
Nettes Personal

Cons:

Nichts

2026-04-12 • via Nuitee
F
FRANCESCA • family_with_children • it
8
2026-04-11 • via Nuitee
F
FRANCESCA • family_with_children • it
10
2026-04-11 • via Nuitee
R
Raimund • couple • de
4
Hotel mit erheblichen Mängeln, nicht zu empfehlen
Pros:

zentral gelegenes Hotel

Cons:

Wir hatten ein Level-Zimmer mit Klimaanlage gebucht und um Zuweisung eines ruhigen Zimmers gebeten. Es stellte sich dann aber heraus, dass im ganzen Haus die "Klimaanlage" immer nur eine Funktion kann (Heizung oder Kühlung). In der Karwoche war dies die Heizung. Dies war für uns deshalb relevant, weil das Zimmer, das wir erhielten, ab Mittag starke Sonneneinstrahlung hatte. Da es zudem auch noch noch sehr klein war, fragten wir nach einem anderen Zimmer. Ein solches bot uns das Hotel auf einer anderen Etage an, dort hätten wir aber direkt auf eine andere Hauswand geschaut, eine Kühlung hatte das alternative Zimmer auch nicht. In der Nacht stellte sich dann heraus, dass das Level-Zimmer extrem laut war, so dass man das Fenster nicht öffnen konnte. Dabei hatte man uns beim Einchecken noch versichert, das Zimmer sei ruhig. Auch die Check-in-Information, von dem Zimmer könne man die Prozessionen sehen (Semana Santa), stimmte nicht; der Blick war durch die Terrassen der darunter liegenden Zimmer versperrt. Unserer Bitte, wegen der falschen Angabe zur Klimaanlage bei booking.com den (ohnehin völlig überhöhten) Zimmerpreis teilweise zu erstatten, wurde nicht entsprochen; lediglich die Kosten für die Reinigung von drei T-Shirts wurden erlassen.
Zu all dem kam hinzu, dass das Frühstück auf der Level-Etage nicht dem besonderen Leistungsversprechen für diese Etage entsprach. Bohnen und Würstchen waren fast kalt, das Angebot bewegte sich auf unterem Standardniveau.

2026-04-09 • via Nuitee
D
David • couple • es
6
2026-04-09 • via Nuitee
I
Ida • couple • no
7
2026-04-07 • via Nuitee
A
Aram Hagopian • couple • au
10
Pros:

The eating & drinking facilities on Level 6 - which was the rooftop.

Cons:

None

2026-04-07 • via Nuitee
N
neilsG5726HS • Couples
10
Short stay in Granada.
Pros:

We booked a premium level room & it was amazing. We were checked in via the private check-in on floor 6. Alasandra looked after us and had a street view room allocated for us if we wanted to watch the Easter processions during our stay? What a bonus! I would thoroughly recommend booking a room with The Level if you have a chance. Great selection of food & drinks while overlooking the Alhambra & Sierra Nevada. BUT what made our stay super special was the treatment & service ( always with a smile ) from the staff, Alasandra & Amore. Thank you.

2026-04-03 • via Tripadvisor
R
Rumal_16 • Family • New York City, New York
8
Centrally Located Hotel with Great Staff
Pros:

This was a great central hotel for us to stay at during our visit to Granada. The rooms are small, but clean and the hotel staff is very wonderful. I'd like to especially call out Borja who was wonderful during check in and was also taking on the role of "concierge" and helping us with our planning and taxis. I recommend this hotel especially after the horrible experience at the Palacio Solecio in Malaga which was 2X the cost and horrible customer service

2026-04-03 • via Tripadvisor
E
Eugenio • couple • es
10
Un lugar de ensueño
Pros:

La situación del hotel es inmejorable. Las instalaciones, el personal, todo ha sido excepcional.

2026-04-03 • via Nuitee
M
Marco • couple • nl
9
Erg goed.
Pros:

Warme ontvangst, zeer nette kamers midden in het centrum en vriendelijk behulpzaam personeel.

Cons:

-

2026-04-02 • via Nuitee
D
Dogbouy • Couples • Palm Springs, Greater Palm Springs, California
6
A mediocre hotel that sells itself as luxury
Pros:

This is an ok hotel if you just need a place to lay your head, but if you want a luxury experience look elsewhere

Checking was fine - they offered me a deal on a pice fixe dinner. Problem was the servers / front office did not communicate so we had to get the manager involved to use the pre paid ‘deal’. Not worth the hassle. Food portions were tiny but decent.

Parking is 1* as the garage had a ‘full’ sign and with bleachers on the street for Holy Week the hotel was hard to find - maybe they could have warned me? Add to that the aisles and ramps were designed for goat carts. Spots are very tight - I could park, but could not open my doors. Took much driving in circles to find a space. No valet either.

Premium room was, well plain as a holiday inn. Plastic wood furniture, no carpets, cheap finishings in bathroom. Underwhelming to say the least. There is an open closet - not even a drape to hide the clothes and no decorations on the white walls. Room felt very, very cheap

Bathroom was minimal - had the basics - nothing else. No kleenex - we had to ask. Shower was fine and at least the toilet worked properly :)

The bed was comfortable. It was one of those two separate beds pushed together, but made up individually.

The air system was set to 23c heat (73F) with no way to cool the air. So we opened the windows and tried to get it below 70 so we could sleep. Problem is there is no air circulation and the heat would reset every day to 23c

Breakfast was a typical boring spread with yesterday’s bread, soggy eggs, and the WORST COFFEE I have ever had. No espresso - just an automated machine like you find at a cheap motel 6 that spews out brown tasteless water. When we mentioned this to the staff - they didn’t care. So we ate breakfast across the street where they had real coffee and fresh pastries.

The room was only made up when we asked. Not sure why, but for these prices I would expect full service

Location: Fantastic - close to all shopping, restaurants and bars. Anything you want is nearby and clothing is about 1/3 less than in the U.S.

It’s an OK business hotel with bored corporate staff. But for a holiday - avoid as there are many better more luxurious options.

2026-04-01 • via Tripadvisor
V
Víctor M. • couple • es
9
2026-04-01 • via Nuitee