Grainger House Hotel

Hotels
6.3 (758 reviews)
Benwell Lane , Newcastle upon Tyne , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean, comfy bed
Easy access, good size rooms
Great customer service
Quiet location
Cons:
Not clean
Old furniture
Freezing rooms
Mess outside upon arrival

Categories

Cleanliness
4.38
Multiple comments highlighted cleanliness issues including mold and spider webs.
Service
7.85
Generally positive remarks about the service, with mention of friendly staff.
Location
6.89
Location was deemed good for some guests but mentioned as a bit messy.
Room Quality
4.84
Rooms varied in size and comfort; some were small and old with mentioned issues.
Amenities
5.87
Basic amenities available but some were lacking or outdated, such as the missing kettle.
Value for Money
7.83
Considered good value for the price paid, especially noting reasonable room sizes.
Food and Beverage
6.88
Free tea, coffee, and water were highlights, though specific food options were not mentioned.
Overall Experience
5.85
Mixed reviews led to an average overall experience with some highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:26

Property Description

Historical Building with Spacious Grounds
Grainger House Hotel provides accommodation in a charming grade 2 listed historical building set amidst 2 acres of beautiful lawns and trees.

Well-Appointed Rooms and Amenities
Guests can enjoy a private room with options for en-suite facilities or shared bathrooms with complimentary toiletries. Each room features a welcome tray with tea, coffee, and more, as well as access to a modern lounge area with a coffee machine and large TVs.

Convenient Location and Access
Conveniently located less than 2 miles from the city centre and train station, with easy access to Newcastle Airport. Guests can utilize the on-site amenities including free parking, ironing room, Rijo Coffee machine, and complimentary WiFi throughout the property.

To experience these offerings and more, book your stay at Grainger House Hotel now.

Important information:

Please note that standard rooms are cost effective, so some of the facilities are not included like Bath Towels etc.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 758 reviews
Cleanliness: 4.38
Service: 7.85
Location: 6.89
Room Quality: 4.84
Amenities: 5.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 5.85
H
Hung x • couple • vn
9
2026-07-24 • via Nuitee
S
Stacey • couple • gb
3
Don’t book
Pros:

Beautiful old building

Cons:

Couldn’t check for ages in no card machine
Place was dirty cobwebs and mould
windows wouldn’t open properly
Clearly a hotel for people in between homes
Door banging constantly curtains hanging off wardrobe on its last legs one tiny soap nothing covering window in bathroom smelt terrible weed smell in corridors but at least the reception guy went around with air freshener

2026-07-18 • via Nuitee
B
brown • solo_traveller • gb
8
2026-07-18 • via Nuitee
S
stephen • solo_traveller • gb
1
Shocking place dont stay
Pros:

Nothing shocking

Cons:

Everything digusting place as not hotel as being used as refugge hotel

2026-07-17 • via Nuitee
T
Tyson • couple • gb
6
2026-07-17 • via Nuitee
L
Liam • solo_traveller • gb
10
2026-07-16 • via Nuitee
S
Susan • solo_traveller • gb
1
Hotel nothing like description did not feel safe staying here
Pros:

Nothing

Cons:

Everything

2026-07-16 • via Nuitee
G
Gordon • solo_traveller • gb
1
Pros:

Nothing

Cons:

Hotel was very poor for the price we paid would never go back

2026-07-16 • via Nuitee
A
A • solo_traveller • gb
8
Pros:

The room was a good space, nice bathroom and a window. It was a big mansion and lovely to see all the old parts of the building. Staff were pleasant. 24 hour reception. Kettle and stuff in room. Low noise from outside. Free parking. Benches outside.

Cons:

I asked staff where my room was and he said 'there is lots of hallways, this is a mansion, you will need to find it' although there are signs ect he should of atleast gave me a clue. Some areas of the hotel could be done up there is paint missing everywhere, what looks like mold in hallways but it is a very old building. Outside needs a good clean.

2026-07-16 • via Nuitee
J
Jack • couple • gb
1
2026-07-15 • via Nuitee
W
Wojnicz • solo_traveller • pl
3
2026-07-15 • via Nuitee
S
Shylet • solo_traveller • gb
3
2026-07-14 • via Nuitee
G
Grant • solo_traveller • au
6
2026-07-12 • via Nuitee
E
E L EXPRESS • solo_traveller • gb
10
2026-07-12 • via Nuitee
R
Ryan • solo_traveller • gb
6
2026-07-12 • via Nuitee
R
Ryan • solo_traveller • gb
7
2026-07-12 • via Nuitee
J
John • solo_traveller • gb
3
2026-07-09 • via Nuitee
B
Burston • solo_traveller • gb
10
Pros:

Calm friendly comfortable clean relaxing food was excellent

2026-07-09 • via Nuitee
Y
Yousef • solo_traveller • gb
1
Pros:

The roommates were terrible; I couldn't sleep. I think there's a crazy person there.

2026-07-08 • via Nuitee
A
Adam • solo_traveller • gb
1
Refund request
Cons:

There was alot of damage to the room,arguably not up to standards of having a guest stay,the bathroom room had multiple holes seemingly punched into them,the bedside table was molding and damaged,there was filth all over the room,took 30mins to check in as the staff did not have a card machine

2026-07-08 • via Nuitee