Grainger House Hotel

Hotels
6.3 (649 reviews)
Benwell Lane , Newcastle upon Tyne , gb

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Soundproof rooms
Ironing service
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Clean, comfy bed
Easy access, good size rooms
Great customer service
Quiet location
Cons:
Not clean
Old furniture
Freezing rooms
Mess outside upon arrival

Categories

Cleanliness
4.38
Multiple comments highlighted cleanliness issues including mold and spider webs.
Service
7.85
Generally positive remarks about the service, with mention of friendly staff.
Location
6.89
Location was deemed good for some guests but mentioned as a bit messy.
Room Quality
4.84
Rooms varied in size and comfort; some were small and old with mentioned issues.
Amenities
5.87
Basic amenities available but some were lacking or outdated, such as the missing kettle.
Value for Money
7.83
Considered good value for the price paid, especially noting reasonable room sizes.
Food and Beverage
6.88
Free tea, coffee, and water were highlights, though specific food options were not mentioned.
Overall Experience
5.85
Mixed reviews led to an average overall experience with some highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:26

Property Description

Historical Building with Spacious Grounds
Grainger House Hotel provides accommodation in a charming grade 2 listed historical building set amidst 2 acres of beautiful lawns and trees.

Well-Appointed Rooms and Amenities
Guests can enjoy a private room with options for en-suite facilities or shared bathrooms with complimentary toiletries. Each room features a welcome tray with tea, coffee, and more, as well as access to a modern lounge area with a coffee machine and large TVs.

Convenient Location and Access
Conveniently located less than 2 miles from the city centre and train station, with easy access to Newcastle Airport. Guests can utilize the on-site amenities including free parking, ironing room, Rijo Coffee machine, and complimentary WiFi throughout the property.

To experience these offerings and more, book your stay at Grainger House Hotel now.

Important information:

Please note that standard rooms are cost effective, so some of the facilities are not included like Bath Towels etc.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 649 reviews
Cleanliness: 4.38
Service: 7.85
Location: 6.89
Room Quality: 4.84
Amenities: 5.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 5.85
H
hosam • couple • gb
4
Fairly good stay
Pros:

Clean/ good central heating, hot water and staff are very nice

Cons:

Area far from central, i can hear my neighbors in the next room from inside my room .

2026-04-04 • via Nuitee
A
Andy • couple • gb
6
Ok for one night
Pros:

Basic cheap quiet

Cons:

Filthy dust everywhere run down basic accommodation

2026-03-30 • via Nuitee
A
Algirdas • solo_traveller • gb
9
Aš dar sugrįšiu
Pros:

Kadangi nevairuoju ir ne esu turtingas 😉 ,
tai Patiko tai kad autobusų stotelės visai šalia,o ir taxi labai lengvai randa šitą viešbutį. Darbuotojai paslaugūs, mandagūs ir netgi galėčiau pasakyti kad yra labai draugiški. Čia rasite ramybę ir poilsį aš tuo jau įsitikinęs ir patenkintas. Bei rekomenduoju jums nes kainos ir kokybės santykis gana geras. Tik nesigėdinkite prašyti ar klausti darbuotojų jai ko nors trūksta. Jie su malonumu jums padės .

Cons:

Nepatiko oras lauke 😔, nes vėjas ir lietus.
Bet viešbučio darbuotojai už tai neatsako 😉🤠.
NAKTINĖS LEMPUTĖS NEBUVO MANO NUMERIUOSE PER VISUS KARTUS. 🤷🏻

2026-03-30 • via Nuitee
L
Lant • family_with_children • gb
8
2026-03-27 • via Nuitee
F
Fatima • couple • gb
1
2026-03-26 • via Nuitee
I
Iftikhar • couple • gb
1
Absolutely shocking they staff told is no heating and electricity
Pros:

Nothing

Cons:

No heating no hot water they gave us a electric heater no there was no electric so we decided to leave the hotel and book something else had solo light in the room

2026-03-26 • via Nuitee
C
Chris • couple • gb
7
Did the job, perfect one night stay. Can’t complain for the price.
Pros:

Clean and the staff were friendly.

Cons:

Location isn’t the best.

2026-03-26 • via Nuitee
R
Reiss • solo_traveller • gb
8
2026-03-25 • via Nuitee
R
Ryan • extended_group • gb
6
2026-03-25 • via Nuitee
C
Ca • solo_traveller • gb
10
Pros:

Room was cozy and heater provided by staff. Staff is really cooperative. Staying for a month feel like home.

2026-03-24 • via Nuitee
A
Andreas • solo_traveller • ch
8
Pros:

Lage, Personal

Cons:

Kein Frühstück, Heizung kalt

2026-03-24 • via Nuitee
A
Algirdas • solo_traveller • gb
9
Nebūtų geriau būtų geriausia 😉
Pros:

Lankausi čia jau nebe pirmą kartą ir kainos bei kokybės santykis atitinka lūkesčius. Personalas draugiškas ir paslaugus gal baldai šiek tiek seni bet svarbiausia švaru, tylu ir ramu.
P.S. čia gerai miegasi 😎🤞🏻

Cons:

Turiu sveikatos problemų. Su kraujotaka todėl man šalta 🤷🏻😡 jai nejudu.
. Bet ir vėl malonus ir draugiškas darbuotojas davė man mažą šildymo daiktą. Dabar jau nan šilta 😉👍🏻

2026-03-23 • via Nuitee
P
Pace • solo_traveller • gb
1
Pros:

Did not stay the shower was hanging off and it wasn't clean

Cons:

Nothing

2026-03-23 • via Nuitee
K
Kayleigh • family_with_children • gb
1
2026-03-23 • via Nuitee
T
Teddy • family_with_children • gb
10
2026-03-23 • via Nuitee
A
Algirdas • solo_traveller • gb
9
Ramybės kampelis
Pros:

Atokiau nuo pagrindinių gatvių todėl idealiai tinka poilsiui. Tyku ir ramu. Gan jaukus vidinis kiemas vieta tinkama savaitgalio kepiniams 👍🏻😄. Pabrėžtina kad labai rami vieta tinkama savaitgalio poilsiui as norintiems tiesiog pasislėpti 😉👍🏻.

Cons:

Į nepatikima,kad Nuostabios senovinės akmens sienos trukdė mano mobiliojo interneto ryšiui, bet rekomenduotas malonaus registratūros darbuotojo prisijungiau prie hotel WI-FI ir problema išspręsta.
P.S. Wi-Fi ryšįs labai geras.

2026-03-23 • via Nuitee
M
maira ramírez • solo_traveller • gb
4
If you are staying for a night it is not bad...
Pros:

The location is not bad, however you need to take a bus from the city center, it you take you in about 15 mins, but they are not very frequent. Staff were in general good but some of them did not solve my questions.

Cons:

The heaters were not working and it was really cold, they said they could not do anything about it; in addition there was quite noisy...

2026-03-23 • via Nuitee
C
Cameron • solo_traveller • gb
1
2026-03-23 • via Nuitee
N
Nigel • family_with_children • gb
1
I want a refund!
Pros:

Absolutely nothing. No central heating. Nothing like the advertised pictures. Tiny cramped shower slash toilet. It was dirty. It was so poor i booked a different hotel as i couldn't stay there.

Cons:

I didn't like anything there whatsoever. I booked a different hotel as i did not pay to stay in squalor

2026-03-22 • via Nuitee
D
Dodds • family_with_children • gb
1
A bed for the night
Pros:

The receptionist was nice.

Cons:

No heating. Asked to pay less n told didnt have to stay if we didnt want too. The TV didnt work. Booked a room for 2 got 1 towel. 1 cup. 1 glass. No where to hang coats up. Just enough toilet roll for the night. Booked a room with a private bathroom n had to show the receptionist proof that id booked a private bathroom. Cigarette burn in the duvet. Unscrupulous characters coming and going all night.

2026-03-22 • via Nuitee