Grainger House Hotel

Hotels
6.3 (795 reviews)
Benwell Lane , Newcastle upon Tyne , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean, comfy bed
Easy access, good size rooms
Great customer service
Quiet location
Cons:
Not clean
Old furniture
Freezing rooms
Mess outside upon arrival

Categories

Cleanliness
4.38
Multiple comments highlighted cleanliness issues including mold and spider webs.
Service
7.85
Generally positive remarks about the service, with mention of friendly staff.
Location
6.89
Location was deemed good for some guests but mentioned as a bit messy.
Room Quality
4.84
Rooms varied in size and comfort; some were small and old with mentioned issues.
Amenities
5.87
Basic amenities available but some were lacking or outdated, such as the missing kettle.
Value for Money
7.83
Considered good value for the price paid, especially noting reasonable room sizes.
Food and Beverage
6.88
Free tea, coffee, and water were highlights, though specific food options were not mentioned.
Overall Experience
5.85
Mixed reviews led to an average overall experience with some highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:26

Property Description

Historical Building with Spacious Grounds
Grainger House Hotel provides accommodation in a charming grade 2 listed historical building set amidst 2 acres of beautiful lawns and trees.

Well-Appointed Rooms and Amenities
Guests can enjoy a private room with options for en-suite facilities or shared bathrooms with complimentary toiletries. Each room features a welcome tray with tea, coffee, and more, as well as access to a modern lounge area with a coffee machine and large TVs.

Convenient Location and Access
Conveniently located less than 2 miles from the city centre and train station, with easy access to Newcastle Airport. Guests can utilize the on-site amenities including free parking, ironing room, Rijo Coffee machine, and complimentary WiFi throughout the property.

To experience these offerings and more, book your stay at Grainger House Hotel now.

Important information:

Please note that standard rooms are cost effective, so some of the facilities are not included like Bath Towels etc.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

6.3
Based on 795 reviews
Cleanliness: 4.38
Service: 7.85
Location: 6.89
Room Quality: 4.84
Amenities: 5.87
Value for Money: 7.83
Food and Beverage: 6.88
Overall Experience: 5.85
S
SM Habibur • solo_traveller • gb
8
Recommended
Pros:

Overall good

Cons:

Television doesn't working

2026-08-29 • via Nuitee
K
Karen • couple • gb
1
Pros:

That we turned around

Cons:

Al lof it dirty all around, stunk of urine and weed felt very unsafe all around

2026-08-28 • via Nuitee
E
Edareno • solo_traveller • gb
2
Pros:

Poor service

Cons:

Poor service

2026-08-21 • via Nuitee
G
Griffin • solo_traveller • gb
3
Pros:

Beds were comfortable

Cons:

The whole place smelled dirty, no hot water, no teaspoon for making drinks, window held open with one of the drinking glasses when we arrived.

2026-08-20 • via Nuitee
J
Jesse • solo_traveller • gb
7
2026-08-20 • via Nuitee
S
Shearman • solo_traveller • gb
10
Pros:

Very comfatable and nice staff

2026-08-19 • via Nuitee
L
Linda • couple • us
8
Pros:

Staff are helpful and professional. First room was roomy but it developed a sewer leak. Staff moved us to another room. That one was a bit smaller and was cramped. Still ok for the price and being on the ground floor.

Cons:

Kitchen was poorly stocked for dishes and utensils. Microwave, kettle, refrigerator and toaster all worked. Thank you
But 2 bowls, one small coffee cup, a few saucers, salad plates and platters, one dinner plate, two large servings spoons were there to start with. Then one of the bowls disappeared, leaving only one.

2026-08-19 • via Nuitee
J
Joel • solo_traveller • gb
8
Pros:

Cheap and easy, exactly what I expected. I used to stay here all the time years ago because its not far from town and I'm pretty sure its haunted. So nostalgia alone gives it a good review

Cons:

I originally was given a room that was already occupied. But maybe not, maybe it was ghosts.

2026-08-17 • via Nuitee
R
Ryan • solo_traveller • gb
8
My stay was pleasant and good value for money.
Pros:

Overall I was satisfied with the place, the staff, the comfort, the nearby shops and food takeaways.

Cons:

I can't think of anything in particular that stands out as a 'dislike.'

2026-08-15 • via Nuitee
S
Shylet • solo_traveller • gb
4
2026-08-12 • via Nuitee
L
Luke • solo_traveller • gb
1
Disgusting hotel
Pros:

Absolutely nothing

Cons:

Room was filthy told the staff and showed them how dirty it was and they couldn't be bothered

2026-08-11 • via Nuitee
D
Daryl • family_with_children • gb
1
Faulty Towers
Pros:

Nothing

Cons:

Pretty much everything avoid this place like Covid 19

2026-08-09 • via Nuitee
M
Matt • couple • gb
7
2026-08-09 • via Nuitee
C
Connor • solo_traveller • gb
10
2026-08-08 • via Nuitee
A
Andrew • family_with_children • gb
2
Scary
Pros:

Cleanliness is not synonymous with this hotel. I've been in cleaner slums.

Cons:

Telly could have had more channels, no mould on shower curtains and fewer dubious stains on the carpet.

2026-08-08 • via Nuitee
C
Ching • extended_group • gb
7
Convenience
Pros:

Free car park

Cons:

No

2026-08-05 • via Nuitee
A
Ashleigh • couple • gb
1
Filth
Pros:

No words

Cons:

Filthy

2026-08-05 • via Nuitee
J
john • solo_traveller • gb
7
2026-08-04 • via Nuitee
L
Liam • solo_traveller • gb
10
Pros:

Great place to stay with friendly staff with a nice park next door. I even ended up walking all the way to Wylam, and back!

2026-08-03 • via Nuitee
L
Liam • solo_traveller • gb
10
Pros:

Great customer service from all staff. Comfy room with TV. Even allowed me to use the laundry service in the basement for free! Thanks.

2026-08-03 • via Nuitee