Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Nice pool
Helpful staff
Variety in breakfast
Cons:
Poor reception service
Dated rooms
Some amenities need renewal

Categories

Cleanliness
7.94
Some concerns raised about the condition of the carpet in the room.
Service
8.61
Staff was generally described as pleasant and helpful.
Location
8.45
Multiple reviews praised the hotel location, calling it convenient.
Room Quality
7.9
Some rooms were described as dated and needing renovation.
Amenities
8.43
The swimming pool and breakfast were highlighted positively.
Value for Money
8.39
Overall quality aligns well with expectations for a 4-star hotel.
Food and Beverage
8.44
Breakfast received high praise, although one restaurant was noted as disappointing.
Overall Experience
8.21
Mixed but generally positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:19

Property Description

Scenic Hilltop Location
Nestled amidst the lush rainforests of Borneo, this resort offers a tranquil escape with stunning views and a serene ambiance.

Diverse Dining Options
Indulge in a gastronomic adventure with 4 unique restaurants serving delectable dishes ranging from local delicacies to international cuisine.

Recreational Activities Galore
From tennis and squash to karaoke nights, this hotel provides a plethora of activities for guests to unwind and enjoy their stay.

To experience the best of nature and luxury, book your stay at this tropical paradise now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2120 reviews
Cleanliness: 7.94
Service: 8.61
Location: 8.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.21
J
Jacki • couple • au
10
2026-03-28 • via Nuitee
A
abu bakar • family_with_children • my
5
2026-03-26 • via Nuitee
Z
Zulaikha • solo_traveller • my
10
2026-03-26 • via Nuitee
A
abu bakar • family_with_children • my
6
2026-03-26 • via Nuitee
P
Paul • couple • my
8
2026-03-25 • via Nuitee
S
Steve • couple • nz
8
Pleasant
Pros:

The pool

Cons:

This a bit tired and dated

2026-03-25 • via Nuitee
L
Linda L. • family_with_children • ca
9
2026-03-25 • via Nuitee
C
clem • couple • us
8
Cons:

Hotel was dated & needs updating

2026-03-24 • via Nuitee
A
Azlan • solo_traveller • my
10
2026-03-24 • via Nuitee
R
Robert • couple • gb
9
Excellent hotel, you need a car
Pros:

Nice staff and quite relaxed

Cons:

Breakfast was good but more healthy options would be good

2026-03-24 • via Nuitee
I
Isabela • couple • gb
8
Comfortable stay and friedly service
Pros:

We had a great stay at the hotel in Sabah. The room was comfortable and well-maintained, and the staff were very friendly and attentive throughout our stay. A pleasant and relaxing experience overall

Cons:

One area for improvement would be the breakfast, adding more variety, especially non-Malaysian options, would make the experience better.

2026-03-23 • via Nuitee
F
Fiona • family_with_children • gb
7
Decent hotel in Sandakan for a short stay
Pros:

(1) Facilities - large swimming pool (decent enough to swim laps in) and a small water slide for kids (and adults). Gym - good variety of equipment but a bit outdated and limited free weights. (2) Breakfast buffet - decent spread. There was nasi lemak, curries, pastries, congees, cereals, etc.

Cons:

(1) Bed mattress was a bit too firm for my liking. (2) Bins overflowing next to the pool. (3) Need to "sign out" for towels at the gym. But you don't have to sign when returning them, so I don't understand why signing in was needed. (4) Building and interiors really outdated and needing TLC. (5) Staff were nice enough when checking in but I felt there was little "service". E.g. when leaving, nobody helping us with our luggage and no pool service. Just little things that would go a long way in a "4-star" hotel.

2026-03-23 • via Nuitee
N
NGET NGET • solo_traveller • gb
3
Overall it is a good place for a short stay.
Pros:

It’s a great location and lots of gym facilities. Enjoyed the swimming pool.

Cons:

The property was nice but there’s hardly anything to eat for breakfast after 9 am. Report back to the female staff on counter but she didn’t seem interested.

2026-03-23 • via Nuitee
E
El Otmani • couple • fr
9
Super hôtel je recommande
Pros:

La piscine, la chambre, le personnel, l’emplacement dans la forêt

Cons:

Le choix au petit déjeuner qui pourrais être plus varié, un peu chère pour le lieu

2026-03-21 • via Nuitee
Y
Yau Chung • couple • my
8
2026-03-20 • via Nuitee
L
Lambert • couple • fr
7
Bien
Pros:

Acceuil pas très chaleureux passé juste une nuit

Cons:

L acceuil

2026-03-20 • via Nuitee
A
Angel • couple • es
10
2026-03-19 • via Nuitee
G
Greg • couple • au
1
Couldn’t wait to get out
Pros:

The room smelt.
The facilities were tired

2026-03-19 • via Nuitee
J
Joanne • couple • gb
8
Pros:

Nice staff comfy and clean

Cons:

A bit dated and musty

2026-03-18 • via Nuitee
A
aTom70 • family_with_children • de
9
2026-03-17 • via Nuitee