Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Nice pool
Helpful staff
Variety in breakfast
Cons:
Poor reception service
Dated rooms
Some amenities need renewal

Categories

Cleanliness
7.94
Some concerns raised about the condition of the carpet in the room.
Service
8.61
Staff was generally described as pleasant and helpful.
Location
8.45
Multiple reviews praised the hotel location, calling it convenient.
Room Quality
7.9
Some rooms were described as dated and needing renovation.
Amenities
8.43
The swimming pool and breakfast were highlighted positively.
Value for Money
8.39
Overall quality aligns well with expectations for a 4-star hotel.
Food and Beverage
8.44
Breakfast received high praise, although one restaurant was noted as disappointing.
Overall Experience
8.21
Mixed but generally positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:19

Property Description

Scenic Hilltop Location
Nestled amidst the lush rainforests of Borneo, this resort offers a tranquil escape with stunning views and a serene ambiance.

Diverse Dining Options
Indulge in a gastronomic adventure with 4 unique restaurants serving delectable dishes ranging from local delicacies to international cuisine.

Recreational Activities Galore
From tennis and squash to karaoke nights, this hotel provides a plethora of activities for guests to unwind and enjoy their stay.

To experience the best of nature and luxury, book your stay at this tropical paradise now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2120 reviews
Cleanliness: 7.94
Service: 8.61
Location: 8.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.21
X
xavier family_with_children fr
9
2026-03-07 via Nuitee
X
xavier family_with_children fr
8
Pros:

L'accueil , le petit déjeuner, la piscine.
Nous y avons passé une nuit avant de partir dans un lodge en forêt et une nuit au retour avant de reprendre l'avion..... correspond parfaitement à nos attentes.

Cons:

Rien

2026-03-07 via Nuitee
N
Nadiah solo_traveller my
10
2026-03-05 via Nuitee
K
Kamila family_with_children cz
10
2026-03-05 via Nuitee
R
Rasa extended_group lt
5
Pros:

Gera vieta.

Cons:

Labai silpni pusryčiai. Užsisakant viešbutį buvo įskaičiuoti "labai geri pusryčiai", bet buvo tikrai ne taip.

2026-02-26 via Nuitee
D
David couple gb
7
2026-02-25 via Nuitee
J
Jia Xing family_with_children my
10
2026-02-25 via Nuitee
N
Natalia family_with_children cy
9
Pros:

Прекрасный бассейн.
Персонал очень приветливый.

Cons:

Гостиница полупустая, но не был сделан upgrade до номера с видом на бассейн.
Сам номер нуждается в renovation.

2026-02-24 via Nuitee
G
Geraldine family_with_children gb
8
2026-02-22 via Nuitee
G
Geraldine family_with_children gb
8
2026-02-22 via Nuitee
I
Ignasi couple kr
7
2026-02-22 via Nuitee
Y
Yvonne family_with_children gb
8
2026-02-22 via Nuitee
M
Marek family_with_children pl
9
2026-02-22 via Nuitee
L
Langis couple ca
8
Bon séjour
Pros:

Le personnel était très sympathique

Cons:

L’entretien du bâtiment laisse à désirer
Un peu vieillot

2026-02-22 via Nuitee
R
Resort53941862788 Family Helsinge, Gribskov Municipality, Copenhagen Region, Zealand
6
Good location for wildlife trips, but the hotel itself needs improvement
Pros:

We stayed at Sabah Hotel in Sandakan from February 14–17, 2026 as part of our family trip around Borneo. We chose this hotel specifically because it offers easy access to experiences with orangutans, sun bears and proboscis monkeys, without having to stay in jungle lodges – which felt more suitable for us traveling with children aged 6 and 8.

We booked a large room and were pleasantly surprised that our children each had their own bed. That was a real plus. However, the room itself felt worn and not entirely clean, and the bathroom was quite dated. The shower in particular was uncomfortable, more like a harsh spray than a pleasant shower experience.

The pool area was a big hit with our children. They loved the slides and the different pool levels. They were also very excited about the friendly lizard that came for a swim one afternoon! The pool area does feel somewhat worn, but it is clearly popular with both families and locals.

Service at the pool was minimal. On our first day, we had to lie on hard wooden sunbeds because no staff came with cushions. We later discovered that you have to collect them yourself from a small storage room near the fitness center – something that was not communicated to us.

Figuring out how and where to book dinner was confusing. We arrived on Valentine’s Day, and everything was fully booked. Fortunately, we found a table in the bar area and ordered from the à la carte menu – which turned out to be a blessing in disguise. Instead of sitting in the very noisy (and rather uncharming) buffet restaurant without alcohol service, we enjoyed excellent à la carte dishes in the bar (the red snapper was fantastic!) where beer and wine were available.

It felt confusing that alcohol was strictly unavailable in the main restaurant, but served in the bar area, while at the same time promoting an aggressive “buy 5 drinks, get 1 free” happy hour. The marketing felt inconsistent and somewhat confusing for Western travelers who simply enjoy a beer or glass of wine with dinner.

The breakfast buffet was unfortunately a major disappointment – the weakest we experienced in Asia. Apart from the omelet station (which helped!) and some fruit (if available), the selection was limited and often empty. A croissant was a lucky find.

One memorable highlight was the Lion Dance performance arranged by the hotel for Chinese New Year. It was a big (and slightly loud!) experience for our children and something we truly appreciated.

Overall, the location is excellent for wildlife excursions, which is clearly the hotel’s main strength. It is also the only real option in Sandakan, and that lack of competition can be felt. While it worked well as a base for exploring the area, we would not return for the hotel experience itself.

2026-02-21 via Tripadvisor
C
CAROL couple gb
6
Mixed stay
Pros:

Good breakfast and helpful staff on the whole.

Cons:

The way that guests were sidelined to make way for a large group of Americans. The hotel clearly doesn’t treat each guest equally as these Americans were treated preferentially. We were banned from the usual breakfast room and given an inferior location. We were also given a much reduced dinner menus, and were told the kitchens were too busy to cater fully for us as they were catering g for the Americans.

2026-02-13 via Nuitee
K
Kari couple fi
10
2026-02-12 via Nuitee
J
Jean Christophe family_with_children fr
8
Pros:

Le personnel et plus globalement les Malais sont des gens adorables !
Nous avons la chance d'avoir un serveur de l'hôtel, nous voyant marcher sous un soleil de plomb, 0s'arrêter (alors qu'il était en fin de service) et nous proposer de nous poser en ville.
Le jeune homme de la salle de sport a été lui également adorable et quel talent pour apprendre le français en seulement 2 fois 5 minutes

Cons:

Un côté vieillot de l'hôtel.
Piscine bien occupée par les enfants.

2026-02-10 via Nuitee
M
Marie family_with_children dk
10
Stor anbefaling til dette skønne sted!
Pros:

Skønt hotel med gode faciliteter og morgenmad samt restauranter!
Virkelig sødt og hjælpsomt personale.
Skøn pool og udsigt og dejlige, rummelige værelser.
Gode toiletter og bad.
Stor anbefaling herfra!

Cons:

Alt var godt .

2026-02-09 via Nuitee
S
Saly couple at
10
Beautiful, clean, nice staff
Pros:

The room was clean and very spacious. View of the forest was great as long as you chose not to look at the parking lot 🥹
Air conditioner worked very well. We only stayed 1 night but would definitely go back to use the amenities as well. Restaurant was ok, dulled down flavours but as it was pouring rain it made it very convenient to have that option. Staff were absolutely lovely. Location was easy for cab to find.

Cons:

Nothing

2026-02-08 via Nuitee