Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Nice pool
Helpful staff
Variety in breakfast
Cons:
Poor reception service
Dated rooms
Some amenities need renewal

Categories

Cleanliness
7.94
Some concerns raised about the condition of the carpet in the room.
Service
8.61
Staff was generally described as pleasant and helpful.
Location
8.45
Multiple reviews praised the hotel location, calling it convenient.
Room Quality
7.9
Some rooms were described as dated and needing renovation.
Amenities
8.43
The swimming pool and breakfast were highlighted positively.
Value for Money
8.39
Overall quality aligns well with expectations for a 4-star hotel.
Food and Beverage
8.44
Breakfast received high praise, although one restaurant was noted as disappointing.
Overall Experience
8.21
Mixed but generally positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:19

Property Description

Scenic Hilltop Location
Nestled amidst the lush rainforests of Borneo, this resort offers a tranquil escape with stunning views and a serene ambiance.

Diverse Dining Options
Indulge in a gastronomic adventure with 4 unique restaurants serving delectable dishes ranging from local delicacies to international cuisine.

Recreational Activities Galore
From tennis and squash to karaoke nights, this hotel provides a plethora of activities for guests to unwind and enjoy their stay.

To experience the best of nature and luxury, book your stay at this tropical paradise now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2274 reviews
Cleanliness: 7.94
Service: 8.61
Location: 8.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.21
I
Inge • family_with_children • be
8
Ruim hotel met mooi zwembad.
Pros:

Mooi zwembad en omgeving.
Hoewel het hotel een opknapbeurt nodig heeft was er alles zeer netjes.
Kamers werden vernieuwd, badkamer niet. Het hotel heeft een jaren 60 stijl.

Cons:

Ontbijt viel wat tegen. Enkel toastbrood. Geen kaas of ham. 1 soort confituur.

2026-07-02 • via Nuitee
R
RADEK • solo_traveller • pl
8
Pros:

Hotel ma już swoje lata, ale nadal jest w porządku, obsługa bardzo fajna, miła, uprzejma, pomocna, ręczniki czyste, pokój czysty. Basen klimatyczny wśród palm. Jedzenie smaczne.

Cons:

Mieliśmy pokój z balkonem, minus za czystość na balkonie. Obsługa powinna reagować i zakazać jedzenia i picia w basenie, byliśmy w hotelu 5 dni, i wszystko było super, niestety ostatniego dnia przyjechało do hotelu stado dzikich australijczykow (nie mylić z aborygenami), brudni wchodzili do basenu, jedli i pili w basenie, nie mówiąc ze nie wychodzili w ogóle z niego .... nasze dziecko z tego powodu sie pochorowało i załapało baterię E. Coli, więc podróż do Semporny mielismy koszmarną.

2026-07-01 • via Nuitee
C
Christopher • family_with_children • us
9
Wonderful pool, clean and lovely staff!
Pros:

Great staff! Wonderful pool! Good breakfast! Some of the other reviews seem to undersell this place. It’s not a super modern day hotel but they’ve made some modest improvements and the hotel is a great option comparatively to others in the area.

Cons:

It was pricier than other options.

2026-07-01 • via Nuitee
A
Alessandro • solo_traveller • it
8
2026-06-30 • via Nuitee
C
Connie • couple • nl
9
2026-06-27 • via Nuitee
C
Clare • family_with_children • au
10
Great time good family location
Pros:

Friendly staff

Cons:

Looked a little rundown on outside but still good

2026-06-27 • via Nuitee
E
Elisabeth • solo_traveller • au
9
Pros:

Room pool and massage centre

Cons:

No fresh cooked eggs/omlete/pancakes for breakfast. No veges for dinner was mainly meat. Toilet kept filling with water. They came to check it and said to hold button down longer but didn't make much difference

2026-06-27 • via Nuitee
E
Eamonn • couple • gb
8
Comfortable and good value, with a friendly team of staff
Pros:

Comfortable room, good size pool. Location close to airport and also within easy reach of main local attractions.

Cons:

Basic breakfast, could have offered more choice. But staff were friendly and helpful.

2026-06-26 • via Nuitee
K
Kekyoong Chung • solo_traveller • sg
9
Beautiful heritage Hotel in a lush garden and rain forest setting
Pros:

Spacious room with good facilities, good sized pool, gym, restaurants and close to the old town.

Cons:

Breakfast buffet spread has decent spread but pastries standard can be better.

2026-06-26 • via Nuitee
J
jame • solo_traveller • my
10
Pros:

I have booked this place on school holiday so my kids can play at the pool, they provide towel at the pool. The breakfast was good. The stay was never enough. Next time i want to do sauna and gym too

Cons:

One of the lift not really fuction this time. What if someone stuck in there, it must be scary.

2026-06-25 • via Nuitee
H
Heike • solo_traveller • de
8
Pros:

Schöne Poolanlage

Cons:

Etwas abgelegen, aber mit Grab kein Problem

2026-06-23 • via Nuitee
H
Heike • solo_traveller • de
9
2026-06-23 • via Nuitee
D
Dione • solo_traveller • au
8
2026-06-23 • via Nuitee
H
Heidi • solo_traveller • au
9
Pros:

The staff were amazing

2026-06-22 • via Nuitee
N
nina • solo_traveller • au
9
2026-06-19 • via Nuitee
G
galaxy • family_with_children • my
8
Pros:

Spacious and nice swimming pool.

Cons:

Lack of food choice at Plantation Restaurant for breakfast.

2026-06-18 • via Nuitee
H
Herbie • solo_traveller • nl
9
Pros:

Accomodatie was fantastisch.

Cons:

Ontbijt mag iets meer aanbod.
Plakje kaas en ham doet wonderen.

2026-06-18 • via Nuitee
J
Justin • couple • au
5
This is a.m
Pros:

The property had an interesting retro vibe with some modern updates but not enough

Cons:

Service was lacking at every moment from check in to check out. Breakfast was average with no service or charm. Rooms were dated and dull.

2026-06-16 • via Nuitee
A
Afinah • solo_traveller • my
10
Great stay! Clean room, enjoyable swimming pool for the kids, and a relaxing spa. We had a pleasant experience overall
Pros:

My kids love the swimming pool very much

Cons:

The toilet needs multiple flushes (3-4 times) to clear waste completely.

2026-06-16 • via Nuitee
F
Fiona • couple • gb
8
2026-06-15 • via Nuitee