Holiday Inn Express West Jefferson by IHG

Hotels
•
Holiday Inn Express
8.9 (321 reviews)
203 Hampton Place , West Jefferson , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Variety in breakfast choices
Cons:
Dirty carpets
Non-functional HVAC
Incomplete breakfast items
Reservation issues

Categories

Cleanliness
8.4
Overall sentiments indicate clean rooms, but some issues with dirty carpets mentioned.
Service
9.4
Numerous positive sentiments about friendly and helpful staff.
Location
9.4
Positive mentions about great location and easy access.
Room Quality
8.4
Mixed sentiments with mentions of uncomfortable mattresses and average room quality.
Amenities
8.9
General satisfaction with amenities, some complaints about breakfast offerings.
Value for Money
8.9
Some guests felt it was good value, although a few felt the price was too high for the quality.
Food and Beverage
8.4
Breakfast was generally well-received, but some specific issues reported.
Overall Experience
9.4
Majority of guests expressed a willingness to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:12

Property Description

Convenient Location
Holiday Inn Express West Jefferson, located off US Highway 221 in West Jefferson, offers easy access to Mountain Jefferson State Park just 8.4 km away.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, refrigerator, coffee maker, and microwave. Select rooms even feature a luxurious whirlpool bath for ultimate relaxation.

Great Amenities
Start your day with a complimentary breakfast, take a refreshing dip in the pool, and stay connected with complimentary WiFi. The hotel also boasts a fitness centre, 24-hour reception, free business centre, and convenient parking.

Experience a perfect blend of comfort and convenience at Holiday Inn Express West Jefferson. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 321 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.4
R
Robert • couple • us
10
2026-04-17 • via Nuitee
G
Georgia • couple • us
9
We enjoyed our stay in spite of the r
Pros:

Very good breakfast. We love the location and the pet free environment due to our allergies.

Cons:

Room 13. Tub did not drain!!

2026-04-11 • via Nuitee
B
Byerly • couple • us
1
2026-04-06 • via Nuitee
V
VERNON • family_with_children • us
10
Pros:

Very clean comfortable

Cons:

Breakfast needs upgrading

2026-03-19 • via Nuitee
M
McGrath • family_with_children • us
6
Good but needs work
Pros:

The room size, hangers, soaps/shampoo, fridge, ice, lobby with 24/7 coffee and hot water for tea/cocoa, location

Cons:

The room was fine, but one bed really squeaked and made sharing the room difficult. The bathroom had NO FAN. No way for the shower's humidity or any air/smell to escape. The pool on site was NOT well kept, the water was a little green and murky.

2026-03-17 • via Nuitee
M
Michelle • couple • us
9
2026-02-22 • via Nuitee
A
Anne • extended_group • us
6
Friendly staff but upset the rate I paid for quality I received.
Pros:

Friendly staff...very helpful

Cons:

The rate paid for quality of accommodation i received

2026-01-19 • via Nuitee
V
Vickie • extended_group • us
10
2026-01-19 • via Nuitee
P
Patricia • couple • us
10
I would stay again. Good value.
Pros:

Nice to have coffee available. I only ate cold breakfast (yogurt) but everything looked good. Buffett area was clean and well stocked.

Cons:

Husband and I stayed 2 nights. The first night, the bed we slept in felt very soft, almost like the mattress needed to be replaced. The second night we slept in the other bed. That mattress was more comfortable.

2026-01-19 • via Nuitee
B
Beth • couple • us
9
Friendly folks, very clean, need more lighting in parking lot
Cons:

Parking lot too dark

2026-01-19 • via Nuitee
K
Karin • family_with_children • us
10
Very beautiful and nice
Pros:

Very clean and beautiful

Cons:

Nothing

2026-01-19 • via Nuitee
G
Gregory • extended_group • us
1
Cons:

I booked 6 rooms but when I called to confirm because I didn't receive a confirmation email, I was told there was only one rooms reserved. I had to find alternate accommodations for my party at an increased cost. After that, it turns out there were 6 rooms reserved and I was charged for them even though I had called and spoken to the staff. I then asked if those charges could be refunded and was told I needed to speak to booking.com. Very upset.

2026-01-19 • via Nuitee
D
Don • couple • us
10
2026-01-19 • via Nuitee
D
Daniel • family_with_children • us
10
2026-01-17 • via Nuitee
B
Benjamin • family_with_children • us
10
It was a comfortable and pleasant place to stay.
Pros:

Breakfast was surprisingly good. Staff was friendly and helpful.

Cons:

The pool could have used a bit more care.

2026-01-15 • via Nuitee
D
Deanna • solo_traveller • us
9
2026-01-07 • via Nuitee
S
Stewart • extended_group • us
6
Pros:

Breakfast has been better at this location. Needs improvement.

Cons:

Common areas could have been cleaner. Lobby bathroom needed cleaning. It was not filthy, but the floors looked dirty.

2026-01-03 • via Nuitee
H
hradmundi • family_with_children • us
8
Pros:

Rooms ok, hotel overall ok. Bkfst good and biscuits were amazingly good. Snag at checkin, they couldnt find my booing.com reservation.

2025-12-29 • via Nuitee
R
Robert • couple • us
10
Pros:

Clean with friendly staff and good access to downtown shores and restaurants

Cons:

Nothing

2025-12-22 • via Nuitee
J
Judy • couple • us
8
2025-12-21 • via Nuitee