Holiday Inn Express Rochester South - Mayo Area by IHG

Hotels
Holiday Inn Express
8.6 (984 reviews)
4141 Maine Avenue SE , Rochester , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Comfortable beds
Convenient location
Cons:
Issues with room booking
Incidental fees
Staff response to complaints

Categories

Cleanliness
8.38
Many reviews mention the cleanliness positively, though there were concerns about room accommodations.
Service
8.88
Staff is consistently described as friendly and helpful, contributing to a positive experience.
Location
8.77
Convenient location for hospital visits, highly praised by multiple reviewers.
Room Quality
8.48
General satisfaction with room comfort and quality, aside from some specific issues.
Amenities
8.57
Amenities like the breakfast and pool area received favorable mentions.
Value for Money
8.48
Good pricing noted in several reviews, though incidental charges caused some concern.
Food and Beverage
8.57
Breakfast is consistently praised, but some issues were noted with available options.
Overall Experience
8.67
Most guests had a very positive experience, though some raised service-related concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Spacious Suites with Free WiFi and Shuttle Service
The Comfort Suites Rochester offers spacious suites with free WiFi and flat-screen cable TV. Each suite includes a large work desk, sofa bed, refrigerator, microwave, and coffee maker. A free shuttle to the Rochester Mayo Clinic is available, just 5 miles away.

Indoor Pool, Hot Tub, and Fitness Room
Guests can relax in the indoor pool and hot tub or stay active in the on-site fitness room. The hotel also provides a business center with free WiFi in the lobby for guests' convenience.

Convenient Amenities and Nearby Attractions
Enjoy a daily continental breakfast and a free weekday newspaper during your stay. With Willow Creek Golf Course just 2 miles away, shopping at Apache Mall 4.8 miles away, and easy access to Rochester International Airport, the Comfort Suites Rochester is the perfect choice for your visit.

Important information:

Upon check-in, photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

We are your home away from home, whether traveling for work, pleasure or medical treatment. We offer spacious accommodations and friendly service to all of our guests, as well as special discount rates for patients and family attending the Mayo Clinic. Stay in comfortable guest rooms with premium bedding, a microwave and refrigerator, a work desk and a flat-screen TV. All rooms also have a coffee maker and a USB ports.

Guests can start their morning with free hot breakfast and a free weekday newspaper, and enjoy free Wi-Fi anytime. The fitness center and heated indoor pool and hot tub are a great way to relax after a long day. We’re located mere minutes from the Mayo Clinic, so whether you’re visiting the clinic for work or treatment, or visiting a family member or friend, you won't need to commute far. We’re also close to St. Mary’s Hospital and IBM Rochester, as well as Rochester International Airport. Likewise, we have shuttle services to the Mayo Clinic & St. Mary's Hospital. Furthermore, we do not provide Airport Shuttle or local shuttle services to other places.
To blow off some steam, hit the nearby Skyline Raceway or head into downtown Rochester for some local dining or shopping. Business travelers will appreciate our business center with a copy and fax machine, and can rent out our meeting rooms for meetings or other events. Laundry and a valet cleaning service are available for guests, as well as a picnic area and on-site coffee shop and sundry shop.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RST

Location

Guest Reviews

8.6
Based on 984 reviews
Cleanliness: 8.38
Service: 8.88
Location: 8.77
Room Quality: 8.48
Amenities: 8.57
Value for Money: 8.48
Food and Beverage: 8.57
Overall Experience: 8.67
D
DeVore solo_traveller us
7
Pros:

Staff was very friendly and helpful. Beds were comfortable.

Cons:

Looked up when laying in bed and curtains had ALOT of dust on them! Also cobwebs along the curtain wall.

2026-08-12 via Nuitee
D
Dan couple us
10
Good stay in Rochester
Pros:

Very helpful receptionist

2026-08-11 via Nuitee
S
Susan couple us
10
We enjoyed the ease of access and cleanliness.
Pros:

Clean spacious

Cons:

One small elevator

2026-08-02 via Nuitee
P
paul solo_traveller us
1
Pros:

a dump with very unhelpful staff

2026-07-14 via Nuitee
M
Megan Lehman family_with_children us
7
Pros:

The pool was nice and warm. Breakfast was great with lots of options. Rooms were very clean and comfortable.

Cons:

Even though it lists 'free airport shuttle' on its page, it does not have one. A baby crib wasn't given even though I requested one through the Booking.com booking process.

2026-07-07 via Nuitee
A
Allan solo_traveller us
8
Cons:

Both inbound and outbound staff were unfriendly.

2026-06-30 via Nuitee
H
Hunter solo_traveller us
9
2026-06-29 via Nuitee
T
Tiffany couple us
8
Pros:

the location was great, pond, views

2026-06-22 via Nuitee
C
Carrie family_with_children us
10
Pros:

This was a quick stay on our way to Yellowstone. This hotel was so clean and the beds were very comfortable. Breakfast was good with several selections.

2026-06-17 via Nuitee
K
Kent family_with_children us
9
Family Friendly
Pros:

Great facilities and great breakfast. Holiday Inn Express always has a good family friendly vibe. Rooms are comfortable and clean.

2026-06-11 via Nuitee
K
Kathy couple us
9
2026-06-08 via Nuitee
L
Lori solo_traveller us
8
Great place to stay
Pros:

Friendly staff, great breakfast!

Cons:

Water pressure in sink was low, and towels weren't very thick.

2026-06-06 via Nuitee
T
Tammy solo_traveller us
9
Pros:

Looked new. Very clean. Breakfast options were varied.

Cons:

Pool temp was fine but eyes started burning just walking into room. Could not swim nor use hot tub due to chemical excess. Would never allow a child to swim in it. You have less harsh options.

2026-06-04 via Nuitee
S
Sharon solo_traveller us
5
The room was nice however I was not comfortable due to the room being too cold and the issue was not resolved by the sta
Pros:

The location was good and the room was clean.

Cons:

The temperature in the room could not be controlled. It was too cold in the room and the temperature could not regulated. The staff move me twice to different rooms but it was the same issue in each room.

2026-05-31 via Nuitee
R
Reyes solo_traveller us
10
2026-05-29 via Nuitee
D
Deb couple us
3
Would not stay there again.
Pros:

The staff was very nice

Cons:

It was not clean / we had to get new sheets because there was a big stain on the sheets 🤮. There was hair in the bathtub on the walls and gross things on the wall by the toilet. I had booked another night there but I canceled and booked somewhere else - would not stay there again.

2026-05-26 via Nuitee
G
Gut solo_traveller br
5
Pros:

The parking lot and the swimming pool.

Cons:

In the first Room. The air conditioner wasn't working and we found some nails on the floor..
I asked to move to another room and this one was dirty at the sink and had a bad smell....

2026-05-22 via Nuitee
K
Kerry family_with_children us
8
2026-05-15 via Nuitee
L
Linda solo_traveller us
8
Pros:

Breakfas

2026-05-06 via Nuitee
E
Elizabeth couple us
3
Definitely wasn’t our favorite hotel stay.
Pros:

Location

Cons:

The plumbing wasn’t working correctly. Staff said maintenance would be by and they never came. Disappointing that we had to deal with a toilet that wouldn’t flush properly. Walls were dirty in the bathroom. The fridge froze our food & drinks.

2026-05-04 via Nuitee