Old Hall Hotel

Hotels
•
Ensana Hotels
8 (2549 reviews)
The Square , Buxton , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Slow service
Food quality issues
Cleanliness in some areas

Categories

Cleanliness
7.58
Some areas of the hotel were tired and needed attention.
Service
8.55
Overall, the staff were lovely, but there were some issues with responsiveness.
Location
9.09
Location was excellent and central to everything.
Room Quality
8.04
Comfortable rooms, but some lacked curtains.
Amenities
8.07
Good facilities but inconsistent hot water in the shower.
Value for Money
7.53
Food did not meet expectations for the price paid.
Food and Beverage
7.08
Food quality was disappointing, particularly during Christmas dinner.
Overall Experience
8.05
A pleasant stay overall with a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:35

Property Description

Historic Charm and Modern Comforts

Elegant Rooms with Period Features: Experience a blend of history and luxury in our spacious rooms with traditional decor and modern amenities, including free Wi-Fi and satellite TV.

Award-Winning Dining and Wine Bar: Indulge in a delicious full English breakfast and sample a variety of beverages and snacks at our popular wine bar.

Rich History and Prestigious Guests: Stay at the Old Hall Hotel, a historic building dating back to 1576, where Mary Queen of Scots once experienced the healing properties of Buxton’s famous spa water.

Book your stay now at the Old Hall Hotel and immerse yourself in the rich history and charm of Buxton.

Important information:

Please note that only on-street parking is available. This is offered at a discounted rate by the hotel.

Please note that no extra bed can be accommodated in the standard double rooms.

Dogs are only allowed in the Classic rooms, subject to availability. When traveling with pets, please note that an extra charge of GBP 20 per night applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for £5 per person per night when using an existing bed.
    People 12 years old and over stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2549 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 8.05
S
Sophie • solo_traveller • gb
9
Pros:

The receptionist was so kind and helpful on arrival. The bedroom was charming, with a very comfortable bed and equipped with everything you need: plenty of towels, hairdryer, tea and coffee station. It was a really peaceful night!

2026-07-09 • via Nuitee
F
filipe • couple • gb
3
It is in need of a refurshibent
Pros:

Bedrooms and the rest of the facilities were old, the room we stayed wasn’t cleaned mix we found dental floss and other detritus in out bed, when we tried to moved it to plug our charging points.

Cons:

Location, it was located centrally to the places we wanted to visit.

2026-07-08 • via Nuitee
O
Orange • couple • gb
7
Ok for a short stay
Pros:

Breakfast was good. Staff friendly

Cons:

Decor quite dated plumbing very noisy

2026-07-08 • via Nuitee
S
Stephen • family_with_children • qa
5
Great location, below par customer experience
Pros:

The hotel is really convenient for local restaurants, and there's on-street parking right outside the hotel. The female staff member in the restaurant/bar was really helpful, as was the night-duty security guard.

Cons:

* Not enough staff in the evening. There's a sign in reception saying the "receptionist is momentarily away" - this is not true; there is no receptionist. The lady working in the restaurant/bar has to do reception duties too. If there's a problem she has to call the Duty Manager, who seems to be so busy she doesn't have time to answer her phone. So, pray that you don't have a problem.
* Not enough staff in the morning. I tried to check out at 8 a.m. Again, no receptionist, and this time the bar was closed. I was lucky that I caught the night security guard just before he left. He called and asked someone if I could check out, and I was cleared to go.
* Sleepy breakfast staff. Breakfast starts at 7 a.m. and I arrived at 7:03 a.m. Perhaps he had a poor night's sleep or we caught him on an off-day. Please visit the Royal Hotel in Ross-on-Wye and observe how Carol greets residents when they arrive for breakfast.
* On-street parking is only 2 hours from 8-6 p.m. unless you have a permit. Didn't affect us as we needed to be gone by 8 a.m. anyway.

2026-07-07 • via Nuitee
L
Line • family_with_children • no
6
2026-07-06 • via Nuitee
J
Janet • couple • gb
4
2026-07-05 • via Nuitee
A
Ami • couple • gb
9
Amazing
Pros:

Location, staff and building

Cons:

Quirky old English hotel

2026-07-05 • via Nuitee
E
Eleanor • solo_traveller • gb
4
Needs a massive refurb, nice staff
Pros:

Staff were friendly

Cons:

Room wasn't clean, mould in bath, room very small and generally grubby, no milk in the room, only 1 glass, very expensive for a very tired place

2026-07-05 • via Nuitee
H
Hannah • extended_group • gb
7
2026-07-04 • via Nuitee
P
Pinkhenhut • family_with_children • gb
8
Lovely character hotel in the centre of Buxton
Pros:

We have stayed before, but this time we had a suite, room 23. Its in the loft / roof , accessed from floor 2, then 11 steps up, winding staircase. Once your up there its so light & airy & lots of space. 2 double bedded rooms, a lounge area & bathroom with bath & shower with a view of the opera house. The breakfast has some good sausages , bacon & eggs

Cons:

The lift is old and fine , but the problem is other guests don’t close the concertina door properly & then it can’t be called, the staff were excellent finding the lift & getting it sorted for us. We only used the lift for cases, we used the stairs the rest of the time. Maybe the 11 steps could have a hand rail, but not sure it would confirm.

2026-07-04 • via Nuitee
S
sarafL6422AK • Friends getaway
4
Disappointed
Pros:

Arrived - couldn’t find reservation
Reported peanuts behind back of bed - never vacuumed up
Beautiful bathroom - base of shower dusty
Coffee tray - lack of coffee, biscuits packet split
Bill at end of stay - someone had had a beer and charged it to our room - whilst discussing this the receptionist was quite condescending and she didn’t apologise at all for the mix up but was making it our problem

2026-07-02 • via Tripadvisor
W
walderr • Family
4
CLEAN ME!
Pros:

The hotel looks nice on the outside (albeit under scaffolding) but as soon as you enter, you are transported back to the 1960s and not in a good way. Everything about the place is aged, in need of refurbishment and a very thorough clean. Staff were pleasant but the building itself needs closing and redoing.

As a family of 5, we had two rooms; one had clearly had a recent but cursory makeover (not the bathroom and no one had thought to replace the collapsed bit of ceiling). The other very dated room would be a great set for a remake of Fawlty Towers or as an old people's home. Opened the cupboard and the floor was thick with dust. I lost count of the rawl plug holes in the walls where stuff used to be fixed in and had been removed over the years.

Breakfast was OK but PLEASE CLEAN THE PLACE. It's not nice sitting next to a windowsill with dead flies and cobwebs. And the toilets downstairs were pretty awful. Did I mention that they could do with a clean?

All in all, great location, could be a fantastic hotel but it will not be until it has been refurbished. In the meantime, PLEASE CLEAN THE PLACE.

2026-07-02 • via Tripadvisor
C
Camilla • couple • gb
5
Ok, but won’t be staying again.
Pros:

Good location.

Cons:

Room not clean, food still on floor, dust in bathroom. Had to go Nextdoor for breakfast, not told in the middle of renovations. Tried to charge me for drinks which I didn’t order.

2026-07-02 • via Nuitee
H
Hilary • couple • gb
6
Hot, no air con and fan very inadequate. Hardly slept.
Pros:

Air con in the next hotel. We had to go there the first day as our hotel had a problem serving food.

Cons:

The 2nd day we were in the Spa restaurant. Good air con but uncomfortable seats for eating from. We had told staff that we had leave early but the breakfast wasn't ready when it should have been. Some staff did their best but not everyone.

2026-06-30 • via Nuitee
C
Christina • solo_traveller • gb
8
Cons:

Breakfast served late

2026-06-30 • via Nuitee
S
Stephen • couple • gb
9
2026-06-30 • via Nuitee
J
john • solo_traveller • gb
7
A comfortableroom in a well-located but somewhat dated hotel.
Pros:

Great location in centre of Buxton. Convenient all-day parking right by the hotel entrance at reasonable daily price.

Cons:

We stayed about 15 years ago and the place is definitely looking ‘tired’.

2026-06-30 • via Nuitee
H
Hannah • solo_traveller • gb
8
2026-06-30 • via Nuitee
M
Mary • couple • gb
9
We had a good stay clean room excellent staff and service
Pros:

Rooms have all you need and clean and they provided us with iron board and box that was not available

2026-06-30 • via Nuitee
V
Viv • couple • gb
7
2026-06-26 • via Nuitee