The Westin Richmond

Hotels
•
Westin
8.8 (300 reviews)
6631 West Broad Street , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Quality food
Cons:
Cleanliness issues
Service delays
Maintenance problems

Categories

Cleanliness
8.26
Some cleanliness issues reported, particularly unclean rooms and linens.
Service
9.23
Staff were very helpful and decent service overall.
Location
9.27
Great location near Richmond University.
Room Quality
8.22
Some issues with comfort and cleanliness in rooms reported.
Amenities
8.75
Good amenities noted, but some issues with room features.
Value for Money
8.71
Generally acceptable value, despite some service and maintenance issues.
Food and Beverage
9.26
Food quality from the restaurant was very good.
Overall Experience
8.73
Mixed reviews; positive aspects outweighed by maintenance complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:21

Property Description

Luxurious Amenities
Indulge in the indoor pool, hot tub, and 24-hour room service at The Westin Richmond. Stay active at the gym or relax at the Small Batch Local Kitchen for delicious American cuisine and evening cocktails.

Convenience and Comfort
Enjoy modern conveniences like WiFi, flat-screen cable TV, and ironing facilities in every room. The 24-hour front desk and tour desk ensure a seamless stay for all guests.

Prime Location
Located near major corporations like Genworth Financial and the University of Richmond, this hotel is ideal for business travelers and tourists alike. Book your stay now for a perfect blend of comfort and convenience at The Westin Richmond.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

WiFi is available in the Lobby Level and Restaurant/Bar. Free Basic WiFi is available in guest rooms. Premium WiFi is available for $10 for 24 hours.

Pet Policy Details: Please note that pets are allowed in certain rooms only. Only dogs under 40 pounds are allowed on the property.

Guests must sign a liability waiver for damages and/or cleaning. Guests are responsible for the conduct of their pets while on property premises and must comply with hotel policies for noise abatement, unattended pets, leash requirements and pet-free zones. Service animals providing assistance to individuals with disability are not subject to the policies and restrictions that apply to other pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 300 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
E
Eda • solo_traveller • us
10
2026-05-17 • via Nuitee
P
Padeiro • couple • pt
8
Pros:

Quarto muito confortável

2026-04-28 • via Nuitee
D
David • couple • us
9
For what we needed it was perfect
Pros:

Great proximity to everything
Clean and comfortable
Nice staff
Nice restaurant

Cons:

Walls are too thin
We could hear the people in the next room, as if they were in our room

2026-04-24 • via Nuitee
S
Shay • couple • us
10
2026-04-22 • via Nuitee
W
William • extended_group • us
9
It was a great place for our group of 15 to use as a base for visits to local and regional spots.
Pros:

I had 4 breakfasts and all were good. The one dinner was excellent.

Cons:

No complaints.

2026-04-21 • via Nuitee
V
Vincent • solo_traveller • us
9
great visit. comfortable bed/mattress BRAVO!
Cons:

both elevators working!

2026-04-13 • via Nuitee
B
B • solo_traveller • us
6
Rooms could be more comfortable and cleaned in more detail.
Pros:

This facility/brand has, since purchased by Marriott, become less comfortable, less upscale for the price point. Rooms are bland. Bathrooms..toilets almost on the floor so low. Low end soaps, and toilet tissue/kleenex rough. TV remote not working often and too tech interactive with no instructions.

Cons:

See above. Also lamps are quirky and not easy to find switches. Rooms like a monestary and quite small. Robes only available at check-in. Wierd. Only one water...usually two.

2026-04-06 • via Nuitee
J
Joanne • couple • us
9
2026-04-06 • via Nuitee
S
Sherman • couple • us
8
Very nice hotel
Pros:

We stayed at the club level and enjoyed the staff and amenities

Cons:

Only one elevator was working and that proved to be a major imposition

2026-04-06 • via Nuitee
J
Jill • couple • us
10
Encore encore encore!
Pros:

I always love staying at this Westin. Friendly staff, cleans and quiet rooms, great restaurant.

Cons:

Loved it all
Super easy parking too

2026-03-16 • via Nuitee
Y
Yvonne • solo_traveller • us
8
2026-03-15 • via Nuitee
O
ogunnan • Family
10
Great Lounge Experience
Pros:

Tabaith in the club lounge was excellent ....great customer service as a Titanium Member of Marriott this is exactly what I like to see and keeps me coming back to Westin properties ( All Club Lounge attendents were great and friendly during my stay)

2026-03-08 • via Tripadvisor
J
je1058 • Solo travel • Fredericksburg, Virginia
8
Nice Play to Stay
Pros:

I visit the Richmond area often and usually stay at the Marriott downtown or the one in Shortpump, but this time opted for this Westin. This is a very nice property, in decent shape, clean, well-maintained, and fairly decent service. My room was comfy and nicely maintained, everything worked fine too. They have a concierge lounge on the 7th floor, which I checked out the first night I was here and it wasn’t impressive at all. Lacked decent selection of snacks, having only a few bags of potato chips and nothing else. There was a lady sitting in there watching TV who I think was the bartender for their snack/bar hours. Aside from that and the mediocre service at the bar, I’d definitely return in the future.

2026-02-03 • via Tripadvisor
T
Thomas • couple • us
8
2026-01-20 • via Nuitee
D
David • solo_traveller • us
10
2026-01-19 • via Nuitee
L
Larissa • family_with_children • us
4
Meh. Could be much better.
Pros:

Location was the only good thing.

Cons:

Front desk was difficult and it was hard to check in all rooms at the same time. Status counts here. Status membership to Marriot a room was available at 1pm. None status membership check in was at 4pm. That room was actually not cleaned and we had to get a new room. Rooms are worn and somewhat clean (think quick sweep and not a deep clean). Beds decent but that’s it. Bathrooms outdated with low toilets and ancient bathtub showers. Not ADA compliant at all. Location is great but that’s it. Go to the Hilton we’re the rooms are clean and well maintained.

2026-01-19 • via Nuitee
4
415jamiela • Business
10
Great staff
Pros:

We have a 230 person dinner
Gerald Robinson and was great . He was apart of the staff and made sure we had everything that was needed

2026-01-18 • via Tripadvisor
A
Alexandra • extended_group • us
10
Very pleasant and nice will stay again
Pros:

The ambience was just gorgeous

Cons:

Nothing

2026-01-05 • via Nuitee
B
bonnie107 • Couples • Chicago, Illinois
10
Clean, comfortable, well appointed rooms
Pros:

We stayed in a lovely suite on the 7th floor where we had access to the concierge lounge, which we visited in the evening and again for breakfast in the morning. Hotel staff was very friendly. There’s a path around a pond adjoining the property which was a great place for walking our dogs. Room decor was nice, very clean and comfortable. The room included Westin White Tea bath products, which are some of the best hotel shampoos or soaps I’ve encountered in my travels. Nice place overall.

2026-01-04 • via Tripadvisor
A
Annette • couple • us
10
2026-01-03 • via Nuitee