The Westin Richmond

I visit the Richmond area often and usually stay at the Marriott downtown or the one in Shortpump, but this time opted for this Westin. This is a very nice property, in decent shape, clean, well-maintained, and fairly decent service. My room was comfy and nicely maintained, everything worked fine too. They have a concierge lounge on the 7th floor, which I checked out the first night I was here and it wasn’t impressive at all. Lacked decent selection of snacks, having only a few bags of potato chips and nothing else. There was a lady sitting in there watching TV who I think was the bartender for their snack/bar hours. Aside from that and the mediocre service at the bar, I’d definitely return in the future.

Location was the only good thing.

We have a 230 person dinner
Gerald Robinson and was great . He was apart of the staff and made sure we had everything that was needed

The ambience was just gorgeous

We stayed in a lovely suite on the 7th floor where we had access to the concierge lounge, which we visited in the evening and again for breakfast in the morning. Hotel staff was very friendly. There’s a path around a pond adjoining the property which was a great place for walking our dogs. Room decor was nice, very clean and comfortable. The room included Westin White Tea bath products, which are some of the best hotel shampoos or soaps I’ve encountered in my travels. Nice place overall.

One of those hotels that look and advertise as luxe but actually has little to no amenities besides the heated pool and tvs with Youtube. Desk staff is extremely helpful and the hotel itself is a safe and clean environment. Rooms are basic hotel rooms, no microwaves and stains on carpet in some rooms. Housekeeping can be annoying, be warned they do come by knocking every two hours after 12pm checkout even with DND on the door, some don’t knock and will dang near try to break the door down to get in. Restaurant downstairs is very expensive for what it is and is always empty as expected. There are definitely other hotels in the area with better amenities and benefits, at a cheaper price point.

All good.

Tabitha is the best. She runs the lounge and I have dietary restrictions and she looks after me in the very best way! Super grateful for her. Living on the road with dietary extras… made better by Tabitha going the extra mile!

Great customer service. Lounge on 7th floor Tabitha
& Barbara were excellent hostess. Kesley in the restaurant was excellent! Luncheon meal was not hot which ruined the overall taste. Room was excellent.

I enjoyed my trip to this property 12/4-12/7
The lounge on the 7th floor was awesome. Barbara was grilus and kind and Tabitha was superberb!!!
They were very attentive.

My only complaint was the banquet meal on Saturday afternoon 12/6/25 the chicken was cold and bland, the asparagus was pale, stale and unappealing. The potatoes were cold and undercooked.

Stayed as apart of international group. The hotel was clean and quiet, the staff was friendly, the room was spacious and the bed very comfortable. Food for banquet on Saturday was mediocre. Chicken was dry and food cold, like it had sat for a long while before serving. Tabitha in the Westin Club was amazingly awesome! She was very friendly and helpful, giving tips on local things to go see. Roberto at the Small Batch Restaurant was amazing as well! Made great meal suggestions and was very accommodating.

My stay at Westin Richmond was so amazing! I stayed with family for a conference and was running around. The staff was friendly and very accommodating! Front desk associate Toneeke Pauley was especially friendly and did not hesitate to assist me with what I needed. She made my Saturday morning great!

Staff were very helpful and polite!

Location, groundskeeping, cleanliness and the bed!