Courtyard Richmond North/Glen Allen

Hotels
•
Courtyard by Marriott
8 (292 reviews)
10077 Brook Road , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Hospitality from staff
Great location
Comfortable beds
High-quality food
Cons:
Cleanliness issues
High prices
Inadequate amenities

Categories

Cleanliness
6.25
There were multiple mentions of cleanliness issues, including hair in the shower and ants in the room, leading to a lower score.
Service
8.75
Staff provided hospitality and helpful service in several reviews, although one review cited rudeness.
Location
9.25
Consistently praised for being close to dining and attractions, indicating a strong positive sentiment.
Room Quality
7.75
Guests appreciated clean and comfortable rooms, but there were complaints about issues like dim lighting.
Amenities
7.25
Some amenities (like breakfast options) could be improved, as noted by a couple of reviews.
Value for Money
7.25
Some guests felt the price was high compared to the experience, impacting the perceived value.
Food and Beverage
9.25
Highly praised for the quality and taste of food, specifically made to order and served hot.
Overall Experience
8.25
Mixed experiences but overall positive, with several reviews expressing an intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:40

Property Description

Modern Amenities and Comfort
Experience modern comfort in our rooms featuring HD flat-screen TVs, granite counters in the bathrooms, and convenient in-room amenities like mini-fridges and coffee makers.

Fitness and Dining Options
Enjoy complimentary access to our well-equipped gym and savor delicious meals at our on-site bistro, open for breakfast and dinner. Unwind with evening cocktails in our modern lounge.

Convenient Location
Conveniently located near Interstates 95 and 295, our hotel is just a short drive away from Downtown Richmond, James River Cellars Winery, and the Historic Meadow Farm.

Book your stay at Courtyard Richmond North/Glen Allen for a perfect blend of comfort, convenience, and modern amenities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 292 reviews
Cleanliness: 6.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.25
Food and Beverage: 9.25
Overall Experience: 8.25
3
37carll • Business • Princeville, Kauai, Hawaii
6
Very Good Employee Service
Pros:

This is a normal Courtyard Marriott and met all the expectations of this hotel chain. While I was here I had a reservations issue. Hotel employee Ladajah was very helpful in satisfactory resolving my issue.

2026-02-07 • via Tripadvisor
J
Joan • couple • us
8
Comfortable and met our needs.
Pros:

Location and friendly staff

Cons:

Not enough keys for each room to have 2 each.

2026-01-21 • via Nuitee
B
Ben • extended_group • us
10
2026-01-20 • via Nuitee
L
luis • couple • us
7
Cons:

Location Good not bad

2026-01-19 • via Nuitee
D
David • couple • au
1
Would not stay in this hotel ever again.
Cons:

Got charged twice for accomodation and refund could not be processed until after checkout, a week later.
Staff were overall not very helpful.
I found a bug in my glass of water.

2026-01-19 • via Nuitee
J
Junior • couple • us
1
Cons:

Checked in room 301 and saw cockroach. Front desk agent was rude and nonchalant. Talking to my wife & I while being on her phone with earbuds. I feel like our problem was not addressed. When we were moved to room 401, there was human hair on the sheet spread. & the front door lock was falling apart. When contacted by guest relations, we were informed that the roaches were “wood cockroaches” and were popular this time of the year and there was nothing they could do about them being in the rooms.

This was a very uncomfortable stay because my pregnant wife didnt sleep. For a place to charge $176/ night to customers, you should be sleeping well. I dont ask for much, nor do I go around trying to get any kind of free shit. All I ask for is my money’s worth and the Courtyard Marriott @ Glen Allen was NOT it.

2026-01-19 • via Nuitee
G
gordon • family_with_children • us
4
Front desk girl adjusted our bill for the problems. It was better but I think it was not enough.
Pros:

The breakfast food was excellent. Girl who worked front desk was wonderful and should get a raise.

Cons:

Booked 2 rooms, 1 was great, the other was infested with ants, faucet in bathroom leaked and ran down wall onto floor, bed comforter had stains.

2026-01-19 • via Nuitee
A
Anthony • solo_traveller • us
10
Pros:

Hospitality from staff

Cons:

Nothing

2025-12-06 • via Nuitee
B
Bonnie B • solo_traveller • us
9
2025-12-03 • via Nuitee
B
Brent • couple • us
2
Never again would I stay at a courtyard marriott
Pros:

Close to our function

Cons:

Too expensive and taking a cold shower is unexceptible! No hot water!!! They wanted to offer me points, for what? I should have been given a reduced rate since they were offering the room for $149 and when I booked I paid $219

2025-11-14 • via Nuitee
T
Twannia • couple • us
10
My experience was great
Pros:

Great location. Breakfast could offer more for the price. No meat apart of the Breakfast.

2025-11-13 • via Nuitee
D
Destiny • couple • us
9
Overall this stay was wonderful. I enjoyed the area, the staff, and how comfortable everything was. The only thing I wou
Pros:

I like the area, how comfortable it was.

Cons:

The bathroom wasn’t as clean, and there were a bunch of ants crawling on the table underneath the tv.

2025-11-06 • via Nuitee
R
Robin • couple • us
10
Pros:

Cleanliness, style, location, welcoming staff & atmosphere!

2025-10-29 • via Nuitee
M
Michael • extended_group • us
5
OK place to stay but wouldn't again.
Pros:

Location. Lots of dining around it.

Cons:

We asked to change our dates, prior to the cut off date as we had to stay and additional day wheee we were at prior. They don't respond and we ended up paying for a day that we didn't actually stay. When we went to take a shower there was a huge clump of hair on the shampoo bottle in the shower and on the floor of the bathroom.

2025-10-15 • via Nuitee
T
Timothy
4
Pros:

Hot tub was cold so couldn’t use, the hot water kept running out in room, did not get any room service entire stay even after requesting it. Room was dark with very poor lighting. There is only one mirror in bathroom and none in the room which makes it real inconvenient when traveling with family and getting dressed. We would not stay here again.

2025-10-07 • via Nuitee
B
Briyana • couple • us
10
2025-09-29 • via Nuitee
R
rkK5630TB • Couples
10
Will stay again at the property
Pros:

It was a wonderful stay at the Glen Allen Marriott. The staff is polite and welcoming. The room was clean. The breakfast served was good specifically the egg sandwich. Overall a pleasant stay with good prices.

2025-09-16 • via Tripadvisor
P
P5832KUmariama • Solo travel
10
Courtyard Richmond North Glen Allen
Pros:

Very great stay at the courtyard. Ehab at the front desk was very nice, helpful and so very professional! The rooms are very nice and clean and smell so good. The food at the bistro tastes so good and fresh. The food comes out nice and hot and at a very reasonable price for the quality of the food! Definitely recommend this property and will be coming back and staying here again!!

2025-09-16 • via Tripadvisor
Y
Y1044NVjohnw • Solo travel
10
Amazing stay at the Courtyard Richmond North Glen Allen
Pros:

Very nice hotel and great location so many things to do! Rooms are clean with very very nice staff! Bistro has the most amazing food I have had at a hotel, all the food is made to order and comes out hot and ready! Definitely recommend and will be staying here again!

2025-09-16 • via Tripadvisor
S
Sherpa775869 • Family
2
Dirty, smelled, lights not working. Wont return
Pros:

It was absolutely disgusting. I have never been to such a poorly maintained Marriott. We stayed here with our four girls and we weren't allowed to get a refund, but let me tell you that we locked the doors and put a couch in front of the door at night! ALL outside doors were left open all night. The pool smelled horrible and had glass bottles at the bottom, food all around the pool area, and more. The lamps in the room didn't work. The shower was dirty with hair. The shampoo bottles weren't cleaned off. The staff was rude. Just too much to list. Very shocking that Marriott is not checking up on their hotels to make sure they maintain their supposedly high standards, which makes me not ever want to book with a Marriott again.

2025-09-15 • via Tripadvisor