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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Charming 17th-Century Hotel with Free Parking
Comfortable Rooms with Modern Amenities
The colourful bedrooms at Holiday Inn Ashford feature a satellite TV, air conditioning, and private bathrooms with free toiletries. Tea/coffee facilities are provided for added convenience.
Delicious Dining Options
Guests can enjoy the onsite restaurant offering traditional British meals, as well as the Bybrook Tavern for light snacks and beverages. The Junction Restaurant with rustic wooden beams serves hot breakfast buffets.
Convenient Location
Located just a mile from Ashford centre, Holiday Inn Ashford Central is only 2 miles from The Eurostar Terminal. Additionally, it is a short drive from the Eurotunnel, Dover Ferry Port, and the picturesque Kent Downs.
Book your stay at Holiday Inn Ashford Central for a delightful blend of history, comfort, and convenience.
Additional Cancellation Policy Information:
When booking 5 rooms or more, the reservation must be canceled at least 14 days prior to date of arrival to avoid cancellation charges. Any late cancelations, or no-shows, will result in the hotel charging your credit card for the cost of the 1st night's accommodations for each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
The hotel was closed as it had been taken over for asylum seekers, I had no correspondence to say that had happened, very had to quickly find another hotel, ended up paying a lot more for a room.
The hotel was closed as it had been taken over for asylum seekers, I had no correspondence to say that had happened, very had to quickly find another hotel, ended
Nothing
Was being used as an Asylum Hostel with no prior warning from the hotel or booking.com
Nothing
We were turned away later at night as the hotel wasn’t open for guests.
Very distressing as we struggled to get a room anywhere else as it was 10pm on a Saturday night. We will be contacting you soon about compensation and refund of our money.
It looks like it houses migrants now.
Unable to enter
Hi. Holiday inn central is now an asylum seeker venue and hasn't been a bookable hotel for 3 years. They have told us to go to Ashford international. Could I please have a refund. This is disgusting and apparently isntt the first time it has happened. Can I request that you remove this hotel from your site. I would appreciate my money being refunded immediately and a good will gesture also. Your complaints details would also be helpful.
Thank you
Kind regards
Stacey Jordan
14:41
Deze accommodatie is dicht en je krijgt hier geen bericht over. Pas als je er naar vraagt, krijg je de volgende reactie. Dus gewoon niet boeken.
Dear Sender,
Thank-you for contacting the Holiday Inn Ashford Central.
Our hotel is currently closed due to an exclusive use contract and as such will be closed up until the end of March 2026. During this time, there may be a delay in answering emails, we would like to thank-you for your patience and understanding.
We shall look forward to welcoming you back to the hotel in due course.
Kind Regards,
Reservations, Meeting and Events Team
The staff were so helpful and considerate. The rooms were clean and comfortable and the breakfast was great. Highly recommend
Nothing
It has been closed for 3 years to house asylum seekers and yet still bookable on this site!!
We were lucky to find alternative accommodation at 10om on a Friday night with kids at the start of the school holidays.
No response from booking.com.
Will be very wary in the future of booking through booking.com. poor service
Everything! The immigrants that met us in reception?
Booking.com service and response (none)
Turned up at the hotel to see it was closed down and was over run by immigrants.
We had no email to say it was closed and apparently it closed months ago .
That it had closed down
We were informed that the hotel had overbooked on the date of our stay.
We made the booking months ago so find this highly suspicious.
Not sure what the hotel is being used for now but I would give this place a miss.
No explanation for this decision.
We booked this hotel in January through booking.com upon arrival we were informed it was closed to the public and was in use as a refugee centre. Booking .com should have known this and not advertised it on their site.
See above
It isn't open to the public as it is being used to house immigrants.
I made this booking and arrived and it was closed and the booking should not have been made🤷🏻♂️ cost a fortune and stress getting another hotel🙁
Nothing..the place was closed. We were not informed. The staff was unhelpful and dismissive and blowing smoke in my face while they explained
The place is closed. We were not told beforehand. We were not supported by the hotel to find alternatives, just told to go to another hotel which wasn't even affiliated caused further distress
Stayed at this hotel for 4 days. Received a 95 pound parking ticket on the last day of our stay, even though the car was registered at the front desk and we were still guests. Management was completely uncooperative and claims they are not responsible for tickets in their parking lot even though they offer free parking and the lot is connected to their building. Dr. Michael Smith
Booked on 2nd March for 2nd December looked on their web site to see what meals there is there then found out hotel is closed phoned the hotel only to be told it is closed until July 24 no emails no phone calls would have travele d 300 miles to this hotel
Lovely stay, tend to frequent quite often when travelling for business. Nice and close to the euro tunnel. Always clean and tidy rooms, easy check-in/check-out and no hassle. Will likely be back soon!
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