Holiday Inn Ashford - North A20 by IHG

Hotels
Holiday Inn Hotels & Resorts
8.5 (1684 reviews)
A20 Maidstone Rd, Hothfield, Ashford , Ashford , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Propreté de l'hôtel
Personnel accueillant
Excellent service
Bon rapport qualité-prix
Great location
Cons:
Bed is a bit hard
Drain smell from shower
Construction work on main road
Limited power outlets

Categories

Cleanliness
8
Overall positive sentiment about cleanliness, but some comments about minor issues.
Service
9
Repeated mentions of friendly and helpful staff.
Location
8.5
Convenient location near Eurotunnel and easy access.
Room Quality
8.5
Rooms noted as clean and spacious with good amenities.
Amenities
8
Good facilities but some missing amenities.
Value for Money
8.5
Affordable rates and good value for the service provided.
Food and Beverage
9
Excellent breakfast and dining options reported.
Overall Experience
8.5
Generally positive reviews, with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:13

Property Description

Luxurious Countryside Retreat

Spacious Accommodation: Enjoy picturesque countryside views from your room equipped with modern amenities like satellite TV and complimentary morning newspaper.

Convenient Location: Situated just 10 minutes from Ashford Eurostar Rail Station, with easy access to major motorways A20 and M20, making travel to nearby attractions like Leeds Castle and Canterbury a breeze.

Dining Excellence: Indulge in delicious international cuisine at the modern Orchard restaurant, offering a delectable breakfast spread and evening à la carte menu, or unwind with a drink in the serene outdoor gazebo.

Experience comfort and convenience at its best - book your stay at Holiday Inn now!

Important information:

Kindly note only service dogs (e.g. guide dogs) can be accommodated at the property.

Please use postcode TN26 1AP for satellite navigation systems.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.5
Based on 1684 reviews
Cleanliness: 8
Service: 9
Location: 8.5
Room Quality: 8.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
F
Franziska family_with_children de
9
2026-08-29 via Nuitee
P
Peter solo_traveller us
7
Pilgrims don’t stay here! It’s too far out of the way on an awful busy highway. A great hotel for people with cats.
Pros:

Loved the spacious bedroom.

Cons:

The gym was terrible. Easier to injure yourself on the cheap machines than get a good workout.

2026-08-29 via Nuitee
P
Penni solo_traveller fr
8
2026-08-29 via Nuitee
C
Chris family_with_children gb
7
2026-08-28 via Nuitee
D
Danielle family_with_children gb
4
Wouldn’t go back, but it got the Job Done…
Pros:

I like the fact that the hotel had a park in front of it for our children. I like the fact that even though it’s not great bed was comfortable.

Cons:

I didn’t like the fact that I found cobwebs on the windows here in the bath and grimy stuff on the back of the toilet the fact that it was complicated to work the Heating was annoying i’m not wanting to talk to people. But when I’m in our hotel, I expect friendly staff and the fact that I didn’t feel the warm and welcoming inviting feeling that should normally feel from staff at this specific hotel wasn’t that great I don’t know. Maybe it was the color of my skin, but definitely felt uncomfortable in terms of people interaction apart from the daytime staff that was at the reception, he was lovely.

2026-08-28 via Nuitee
P
Patricia solo_traveller gb
7
Pros:

Staff veey helpful and friendly

Cons:

Food - vegerarian food very limited and bean burgers had no beans in them

2026-08-28 via Nuitee
S
Stephen couple gb
10
Pros:

I have not stayed here before but have to say everyone was friendly and helpful. Special mention to the young lady that was in the restaurant (sorry didn't get your name) but very chatty, happy and let me know when the extra bacon was on its way! Thank you

2026-08-28 via Nuitee
M
Megan couple gb
8
Pros:

Handy location
Good value for money

Cons:

Bathroom very dated.

2026-08-28 via Nuitee
L
LILIAN solo_traveller es
1
Pros:

Nothing

Cons:

Avoid at all cost

2026-08-27 via Nuitee
S
stefan solo_traveller nl
8
Pros:

Net hotel, ruime schone kamer. Badkamer ook ruom genoeg.
Personeel erg vriendelijk.

2026-08-26 via Nuitee
A
ajks1 Couples Hastings, East Sussex, England
6
Not as advertised
Pros:

Booking showed things that were not available. Booking showed a fridge, no fridge. Booking showed a bath, only ashower No safety deposit box. No air con. Beds very high. Thick quilt on the bed in the middle of summer.

2026-08-25 via Tripadvisor
C
Christopher couple gb
5
Served it’s purpose as close to Le Shuttle
Pros:

Location for Le Shuttle

Cons:

Seems a bit tired overall

2026-08-25 via Nuitee
R
Roberta solo_traveller fr
8
Unsightly approach, but pleasant and clean interior
Pros:

Great location (an unfortunate building next to the hotel the looks worrying with work vans and dirty surroundings). However, the hotel itself is inside very clean and smart. The staff were superb. Our TV didn't work and was replaced very quickly. The room was clean and comfortable (it might have been nice to have some bottles of water to drink rather than have to use tap water from bathroom) and we couldn't have window open as the smells from kitchen an extraction fan noise was a bit nasty. It's a pleasant hotel for a couple of nights

Cons:

As above the look on approach of a building (hopickers?) Looks rough and uninviting. The bins outside were full to brim and overflowing.
Noise and smell from kitchen.
All of this said the hotel is clean inside and very comfortable.

2026-08-25 via Nuitee
M
Muhammad Rafey couple de
9
Was clean and tidy room and bathroom with tea and ironing facilities in the room
Pros:

Was clean and tidy room and bathroom with tea and ironing facilities in the room

Cons:

Nothing

2026-08-25 via Nuitee
C
Christopher solo_traveller gb
6
Served it’s purpose for us
Pros:

Location

Cons:

Seems a bit tired

2026-08-25 via Nuitee
J
john solo_traveller gb
9
2026-08-24 via Nuitee
A
Alison couple gb
10
A great hotel all round. We will return.
Pros:

This hotel is excellent. The room was enormous. The air conditioning worked well over the hot weather. It was quiet and the beds comfortable. The restaurant and breakfast were perfect. Staff really friendly and helpful. Great location. Good parking. Loved every minute.

Cons:

All excellent.

2026-08-23 via Nuitee
R
Rebecca family_with_children gb
10
2026-08-23 via Nuitee
J
Jo extended_group gb
8
2026-08-23 via Nuitee
4
460davidh460 Business
2
Warning Fraudulent use of your credit card
Pros:

The hotel takes unauthorised payments on your credit card before you check out so you can't check them. The payments they take are great than what they should be and refuse to refund you even though they accept they have done it.

Beware of the fraudulent activity at this hotel.

2026-08-22 via Tripadvisor