Holiday Inn Cardiff City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (4129 reviews)
Castle Street , Cardiff , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Outdated rooms
No gym available

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness positively; however, there were also mentions of mold and outdated bathrooms.
Service
9.05
Many reviews praised the friendly and helpful staff consistently across multiple reviews.
Location
9.05
The location received high praise for being close to key amenities and attractions.
Room Quality
7.55
Several reviews indicated that rooms were comfortable, though some expressed dissatisfaction with outdated decor and noise.
Amenities
8.05
Standard amenities were available, but some facilities, like a gym, were lacking.
Value for Money
8.05
Guests generally felt they received fair value for their stay, given the location and facilities.
Food and Beverage
8.55
Breakfast and dining received largely positive remarks, although some improvements were suggested.
Overall Experience
8.55
Overall, guests enjoyed their stay, but some expressed some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:09

Property Description

Convenient City-Centre Location:
Holiday Inn Cardiff City is perfectly situated between the Principality Stadium and Cardiff Castle, offering easy access to the city's attractions and entertainment venues.

Modern Amenities and Comfortable Rooms:
Featuring 157 fully air-conditioned en-suite bedrooms with views of the Millennium Stadium and Cardiff Castle, each room is equipped with a flat-screen TV, desk, and tea/coffee making facilities for a comfortable stay.

Dining Options and Relaxation:
Guests can enjoy a buffet breakfast, drinks, and light snacks at the modern lounge and bar, or indulge in à la carte cuisine at Junction Restaurant. Perfect for both business and leisure travelers.

Book now for a memorable stay at Holiday Inn Cardiff City in the heart of the vibrant city centre.

Important information:

Children under 18 years of age must be accompanied by an adult.

"Travel disruption due to possible road closures, may cause delays to your journey and prevent access by road to the hotel, at certain times during Principality Stadium events. Please check prior to traveling, or contact the hotel direct for the latest information".

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 4129 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
S
Sophie • solo_traveller • gb
10
Pros:

We arrived at the hotel very late after watching a sport match with our son. The welcome we received was just so lovely. Thank you for making us feel at home straight away. And we'll done the car for being open late. We will be back!

2026-05-16 • via Nuitee
D
Dai • solo_traveller • gb
9
Pros:

Very nice its center to evey thing

2026-05-16 • via Nuitee
S
Susan • couple • gb
9
2026-05-15 • via Nuitee
M
mark • solo_traveller • gb
9
Pros:

Pleasant staff , great breakfast and location.

Cons:

Parking is a bit pricey

2026-05-13 • via Nuitee
G
Garry • couple • gb
7
Enjoyed stay other than what stated above good location for arms park which we were attending close to pubs and eateries
Pros:

Good restaurant and seating area staff very welcoming and polite

Cons:

Need plugs at side of bed with usb point had to ask for extension lead to be able to use my cpap machine bathroom sink and bath need recoating as worn

2026-05-12 • via Nuitee
B
Bridge • solo_traveller • gb
10
Cardiff weekend break
Pros:

Nice location

2026-05-11 • via Nuitee
T
Thomas • solo_traveller • gb
10
Pros:

The location and parking. Check in was effortless and a clean hotel

2026-05-11 • via Nuitee
A
ann • family_with_children • gb
8
Pros:

N/a

2026-05-11 • via Nuitee
G
gwynfil • couple • gb
4
Disappointed been many times and this time was not very good.
Pros:

Location staff

Cons:

Evening meal had fish batter to hard chips half not cooked. Husband gad chicken tikka dry and no taste .Breakfast sausage didn't look cooked.

2026-05-11 • via Nuitee
T
Thomas • solo_traveller • gb
9
Another good 3 night sta
Pros:

Have stayed here a few times and I am so pleased I have. The location is ideal and the staff are helpful and have a good rapport.
And have an endless supply of welsh cakes it appears on reception!

Cons:

Some of the hotel looks a bit tired and simply needs a bit more care or simple maintenance.
Price of the breakfast is off putting when there are many options near by.

2026-05-10 • via Nuitee
M
Mike • couple • gb
6
Location was inpirtsnt to us and it delivered that.
Pros:

Location

Cons:

Tired

2026-05-10 • via Nuitee
D
Di • couple • gb
9
Overall really lovely.
Pros:

Excellent location as was visiting for competition at Principality stadium which was 5 min walk away. Gorgeous park across the road. Easy walk to train station. Lovely clean room. Comfy bed.

Cons:

Too warm. Shower very difficult to work

2026-05-10 • via Nuitee
S
smith • couple • gb
10
2026-05-09 • via Nuitee
S
Steve • solo_traveller • gb
9
Love Cardiff
Pros:

Ideal 5 minute walk into the centre of Cardiff

Cons:

Nothing all good

2026-05-09 • via Nuitee
T
Thomas • solo_traveller • gb
8
2 nights in standard room
Pros:

Central location.
Free Welsh cakes on reception.

Cons:

Room needed a bit of love and minor care.....

2026-05-09 • via Nuitee
J
Jan • extended_group • nl
6
het is redelijk
Pros:

locatie goed, veel last van helicopters 's nachts (was misschien politie maar wel veel lawaai)

Cons:

accommodate gedateerd, ontvangst receptie niet echt vriendelijk; parkeren krap maar ging

2026-05-08 • via Nuitee
J
Jennifer • solo_traveller • fr
10
2026-05-08 • via Nuitee
J
janet • solo_traveller • gb
4
Location was good. Overall experience not good
Pros:

Location

Cons:

The property felt like it had no walls. I could hear everything from the neighbouring rooms. At one point, I could even hear people farting in the bathroom next door.

There was constant noise throughout the day and night. Conversations, movement, bathroom noise, everything carried through the walls.

Overall, it was a terrible experience and I would not stay there again.

2026-05-08 • via Nuitee
E
Emma • couple • gb
4
Very uncomfortable
Pros:

The location

Cons:

The bed was
So uncomfortable and was too pricy for what it was

2026-05-08 • via Nuitee
M
mark • couple • gb
5
Great stay
Pros:

Room was very clean, perfect location for the Principality stadium. Staff were super excellent.

2026-05-08 • via Nuitee