Holiday Inn Cardiff City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (4372 reviews)
Castle Street , Cardiff , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Outdated rooms
No gym available

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness positively; however, there were also mentions of mold and outdated bathrooms.
Service
9.05
Many reviews praised the friendly and helpful staff consistently across multiple reviews.
Location
9.05
The location received high praise for being close to key amenities and attractions.
Room Quality
7.55
Several reviews indicated that rooms were comfortable, though some expressed dissatisfaction with outdated decor and noise.
Amenities
8.05
Standard amenities were available, but some facilities, like a gym, were lacking.
Value for Money
8.05
Guests generally felt they received fair value for their stay, given the location and facilities.
Food and Beverage
8.55
Breakfast and dining received largely positive remarks, although some improvements were suggested.
Overall Experience
8.55
Overall, guests enjoyed their stay, but some expressed some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:09

Property Description

Convenient City-Centre Location:
Holiday Inn Cardiff City is perfectly situated between the Principality Stadium and Cardiff Castle, offering easy access to the city's attractions and entertainment venues.

Modern Amenities and Comfortable Rooms:
Featuring 157 fully air-conditioned en-suite bedrooms with views of the Millennium Stadium and Cardiff Castle, each room is equipped with a flat-screen TV, desk, and tea/coffee making facilities for a comfortable stay.

Dining Options and Relaxation:
Guests can enjoy a buffet breakfast, drinks, and light snacks at the modern lounge and bar, or indulge in à la carte cuisine at Junction Restaurant. Perfect for both business and leisure travelers.

Book now for a memorable stay at Holiday Inn Cardiff City in the heart of the vibrant city centre.

Important information:

Children under 18 years of age must be accompanied by an adult.

"Travel disruption due to possible road closures, may cause delays to your journey and prevent access by road to the hotel, at certain times during Principality Stadium events. Please check prior to traveling, or contact the hotel direct for the latest information".
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 4372 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
R
Robert • family_with_children • gb
8
Great location at City Centre.
Pros:

Furniture dated, but clean. Great Location (City Centre) and good breakfast. Can park on grounds at extra cost.

Cons:

Mattress on the soft side. Furnishings dated.

2026-07-18 • via Nuitee
H
Helen • extended_group • gb
10
Great, near to all amenities easy to park the car
Pros:

Very close to city centre

Cons:

It said stocked mini bar in executive room this was not the case

2026-07-18 • via Nuitee
L
Luigi • couple • mt
10
2026-07-18 • via Nuitee
T
Tina • couple • gb
10
Excellent central location - overpriced for room only
Pros:

Location to the music venue we were attending. Central Cardiff, very clean with excellent facilities.

Cons:

The price was high for room only probably due to the large number of gigs in the city as well as the pride festival.

2026-07-18 • via Nuitee
T
Tracey • couple • gb
8
Even with the windows shut the road was noisy from about 3am
Pros:

Great location

Cons:

Road noise

2026-07-17 • via Nuitee
N
Natausha • couple • gb
7
2026-07-17 • via Nuitee
R
Rebecca • solo_traveller • gb
7
2026-07-17 • via Nuitee
L
Laila • couple • om
6
It was OK
Pros:

It’s right in the center of town n accessible to everything

Cons:

The mattresses need changing n with getting in the bathtub to have a shower was a nightmare. Staff should assess guests individually before allocating rooms with bathtubs. I m 76.

2026-07-17 • via Nuitee
R
Rachel • couple • gb
9
Comfortable and great location to see the sights of Cardiff
Pros:

Bed was comfortable
Bathroom was compact but functional and the soap was great
WiFi and TV were good
Breakfast was lovely

Cons:

Parking was steep

2026-07-17 • via Nuitee
L
Llinos • solo_traveller • gb
6
2026-07-16 • via Nuitee
S
Stephen • couple • gb
2
Feel robbed.
Pros:

Location

Cons:

Room very very small
Hotel and rooms very tired, in desperate need of a refurbishment.
How they can charge £220 for one night is a disgrace.

2026-07-16 • via Nuitee
N
Neil • family_with_children • gb
7
Good overall, although pricey due presumably to graduation week.
Pros:

Location good - central
Breakfast - good choice and available early (6.30am)
Parking available - this time.

Cons:

Shower - presumably faulty as hot was scolding and cold was very hot. Mentioned on check out.
Room and bathroom - look worn and in need of freshening.

2026-07-16 • via Nuitee
J
Julie • couple • ch
8
Lovely friendly greeting from Lauren on reception. Was able to leave our luggage for a few hours after we'd checked
Pros:

Great central location. On site parking

2026-07-16 • via Nuitee
M
Michele • solo_traveller • gb
8
2026-07-16 • via Nuitee
N
Nilesh • family_with_children • gb
9
Safe haven when it’s 34 degrees 😅💦
Pros:

Easy to find, walking distance from Train station and central to the city. Good selection of restaurants nearby. One of the few places that has an excellent air conditioner in to room.

2026-07-16 • via Nuitee
K
Kevin • couple • gb
9
We will definitely stay here when visiting Cardiff.
Pros:

The staff were very welcoming and friendly. Good size room with an amazing bed. The location for central Cardiff is excellent. We loved staying here and would do so again.

Cons:

Nothing

2026-07-16 • via Nuitee
A
Anthony • couple • gr
7
Decent stay would recommend it.
Pros:

The Location is excellent; they made me a loyalty member to get free parking.

Cons:

The rooms are starting to look their age. Judging from the rooms, they have not been renovated minimum for the past 15 years.

2026-07-15 • via Nuitee
S
Steve • couple • gb
10
Pros:

Location is excellent
Staff are friendly
Everything was clean and easy to navigate

2026-07-15 • via Nuitee
A
Amber • solo_traveller • kw
10
I stay in the same room everytime , the staff know me - the location, parking, and room are the best combo in city centr
Pros:

Everything

Cons:

Nothing

2026-07-15 • via Nuitee
B
Brandon • solo_traveller • gb
10
Perfect place to stay and made my graduation better.
Pros:

Staff were extremely friendly and helpful. Took allergens seriously and were reassuring.

Cons:

No bad things to say.

2026-07-15 • via Nuitee