Holiday Inn Cardiff City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (4606 reviews)
Castle Street , Cardiff , GB
+44 371 942 9240

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Outdated rooms
No gym available

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness positively; however, there were also mentions of mold and outdated bathrooms.
Service
9.05
Many reviews praised the friendly and helpful staff consistently across multiple reviews.
Location
9.05
The location received high praise for being close to key amenities and attractions.
Room Quality
7.55
Several reviews indicated that rooms were comfortable, though some expressed dissatisfaction with outdated decor and noise.
Amenities
8.05
Standard amenities were available, but some facilities, like a gym, were lacking.
Value for Money
8.05
Guests generally felt they received fair value for their stay, given the location and facilities.
Food and Beverage
8.55
Breakfast and dining received largely positive remarks, although some improvements were suggested.
Overall Experience
8.55
Overall, guests enjoyed their stay, but some expressed some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:09

Property Description

Convenient City-Centre Location:
Holiday Inn Cardiff City is perfectly situated between the Principality Stadium and Cardiff Castle, offering easy access to the city's attractions and entertainment venues.

Modern Amenities and Comfortable Rooms:
Featuring 157 fully air-conditioned en-suite bedrooms with views of the Millennium Stadium and Cardiff Castle, each room is equipped with a flat-screen TV, desk, and tea/coffee making facilities for a comfortable stay.

Dining Options and Relaxation:
Guests can enjoy a buffet breakfast, drinks, and light snacks at the modern lounge and bar, or indulge in à la carte cuisine at Junction Restaurant. Perfect for both business and leisure travelers.

Book now for a memorable stay at Holiday Inn Cardiff City in the heart of the vibrant city centre.

Important information:

Children under 18 years of age must be accompanied by an adult.

"Travel disruption due to possible road closures, may cause delays to your journey and prevent access by road to the hotel, at certain times during Principality Stadium events. Please check prior to traveling, or contact the hotel direct for the latest information".
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.3
Based on 4606 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
W
Wendy • solo_traveller • gb
9
Pros:

Location was perfect. Staff were helpful & friendly. Room was exceptionally clean.

Cons:

Air con felt weak.

2026-09-19 • via Nuitee
C
christophe • couple • fr
9
hôtel très confortable et très bien situé
Pros:

très bien situé car directement en face du parc du Cardiff Castle
très proche du centre ville à pied
confort excellent

Cons:

rien

2026-09-18 • via Nuitee
N
Neil • couple • gb
4
Disappointed had a long journey did not get a good nights sleep we use Holiday Inn a lot was not expecting this it was n
Pros:

Location

Cons:

We had 2 single beds which was not a problem but one of them was very uncomfortable we told the desk staff the first one came up and laughed the manager said he was lost for words. We were told we would get a 50% discount from booking. Com I am still waiting for the email to confirm this.

2026-09-18 • via Nuitee
O
Owen • couple • gb
10
Easy check in, no fuss, everything worked.
Pros:

Location

Cons:

Nothing to dislike

2026-09-18 • via Nuitee
C
Chi Ming • extended_group • gb
8
2026-09-18 • via Nuitee
T
Tibor • solo_traveller • hu
8
2026-09-18 • via Nuitee
F
francesco • solo_traveller • it
7
Pros:

Hotel perfetto per girare il centro di Cardiff e una colazione super

Cons:

Le camere non sono all'altezza della struttura, molto anonime e poco pulite

2026-09-18 • via Nuitee
L
Laura • solo_traveller • gb
6
Would not return
Pros:

Breakfast was very standard

Cons:

Room was very dated and smelt. Very noisy at night. Bed hard

2026-09-17 • via Nuitee
L
leigh • couple • au
9
Great location in Cardiff
Pros:

Great location and the rooms were spacious, clean and very close to all the shops , castle & stadium

Cons:

Nil

2026-09-16 • via Nuitee
G
Gabriela • couple • ar
7
Bien para 2 noches
Pros:

La ubicación, parking en el hotel a 20& el día, el desayuno completo caliente y frío
La habitación super grande y con hermosa vista

Cons:

La cama pequeña, colchón duro, la almohada súper dura, cuando desperté leí un cartelito que decía que podía solicitar otra almohada en recepción? Raro que un hotel de 4 estrellas no provea de 2 o 3 almohadas diferentes dentro del cuarto. No hay heladerita. En el baño no había ni crema corporal, ni acondicionador para el cabello
Lo peor fue el calor del cuarto, mediados de sept, puse aire acondicionado en 19 grados y solo echaba viento, se maneja en forma central y a gusto del hotel

2026-09-16 • via Nuitee
M
María • extended_group • es
8
2026-09-16 • via Nuitee
S
Shirley • solo_traveller • gb
4
2026-09-16 • via Nuitee
M
Matthew • family_with_children • gb
7
2026-09-16 • via Nuitee
P
PRINCE • solo_traveller • gb
10
Pros:

Excellent hotel reception staff brilliant. Location great

Cons:

Nothing

2026-09-16 • via Nuitee
L
Liyun • solo_traveller • gb
10
Pros:

去哪里都方便！

Cons:

目前一切都很好！

2026-09-15 • via Nuitee
L
Loriane • couple • br
10
Muito boa
Pros:

Localização privilegiada, café da manhã, limpeza

Cons:

Não há pontos negativos

2026-09-14 • via Nuitee
K
Keith • solo_traveller • gb
8
Affordable, clean and outstanding location!
Pros:

Great Location and safe carpark! Good breakfast!

Cons:

Some parts of the decor are a litle tired!

2026-09-14 • via Nuitee
Z
zhenden • extended_group • tr
9
Pros:

Şehir merkezinde. Hemen karşısında harika bir park var. Tren istasyonuna 15 dk'lık mesafede.

2026-09-14 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

Polite staff, clean comfortable room and a nice breakfast, perfect for exploring Cardiff
Perfect for the Rugby at the Arms Park

2026-09-14 • via Nuitee
C
Carly • extended_group • gb
10
It was a beautiful relaxed stay
Pros:

The staff added another bed in my room for another of my guest, it was clean and quiet and such an awesome vibe throughout

Cons:

I had to ask for an extension lead as there are no plugs close to the bed, as I have sleep apnoea, and my plug wouldn’t reach the plug, but they happily gave an extension lead no issues.

2026-09-14 • via Nuitee