Holiday Inn Cardiff City Centre by IHG

Hotels
Holiday Inn Hotels & Resorts
8.3 (4497 reviews)
Castle Street , Cardiff , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Outdated rooms
No gym available

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness positively; however, there were also mentions of mold and outdated bathrooms.
Service
9.05
Many reviews praised the friendly and helpful staff consistently across multiple reviews.
Location
9.05
The location received high praise for being close to key amenities and attractions.
Room Quality
7.55
Several reviews indicated that rooms were comfortable, though some expressed dissatisfaction with outdated decor and noise.
Amenities
8.05
Standard amenities were available, but some facilities, like a gym, were lacking.
Value for Money
8.05
Guests generally felt they received fair value for their stay, given the location and facilities.
Food and Beverage
8.55
Breakfast and dining received largely positive remarks, although some improvements were suggested.
Overall Experience
8.55
Overall, guests enjoyed their stay, but some expressed some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:09

Property Description

Convenient City-Centre Location:
Holiday Inn Cardiff City is perfectly situated between the Principality Stadium and Cardiff Castle, offering easy access to the city's attractions and entertainment venues.

Modern Amenities and Comfortable Rooms:
Featuring 157 fully air-conditioned en-suite bedrooms with views of the Millennium Stadium and Cardiff Castle, each room is equipped with a flat-screen TV, desk, and tea/coffee making facilities for a comfortable stay.

Dining Options and Relaxation:
Guests can enjoy a buffet breakfast, drinks, and light snacks at the modern lounge and bar, or indulge in à la carte cuisine at Junction Restaurant. Perfect for both business and leisure travelers.

Book now for a memorable stay at Holiday Inn Cardiff City in the heart of the vibrant city centre.

Important information:

Children under 18 years of age must be accompanied by an adult.

"Travel disruption due to possible road closures, may cause delays to your journey and prevent access by road to the hotel, at certain times during Principality Stadium events. Please check prior to traveling, or contact the hotel direct for the latest information".
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.3
Based on 4497 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
P
Patrick couple nl
8
2026-08-08 via Nuitee
C
Clive solo_traveller gb
8
2026-08-08 via Nuitee
E
Emi solo_traveller es
8
Pros:

La ubicación. La cama fue muy cómoda y la habitación muy grande. El persona,l muy amable y el hall muy cómodo y espacioso

Cons:

El baño necesita una reforma, aunque era cómodo y la ducha funcionaba muy bien.

2026-08-08 via Nuitee
V
Voimal extended_group gb
8
Pros:

Staff friendliness. The Welsh biscuits and ice popsicles at the reception upon arrival.

Cons:

No vending machine with snacks. I got hungry at night and there is no vending machine available in the hotel.

2026-08-08 via Nuitee
S
Sonny solo_traveller gb
7
Pros:

Location was great and room was ok although a bit small

Cons:

The parking was mis sold as it was sold as part of the booking, only after the booking did I get a message stating I have to pay on arrival but it was not guaranteed..........THIS IS A BIT LET DOWN

2026-08-07 via Nuitee
T
Tomas solo_traveller cz
6
2026-08-06 via Nuitee
A
Annie couple gb
8
2026-08-06 via Nuitee
A
andy couple gb
7
We always stay here when visiting Cardiff, as it has an on site car park, amazing breakfast,good bar
Pros:

Breakfast is ab fab , as always

Cons:

The room and bed was small, I think it was a 3/4 size bed

2026-08-06 via Nuitee
C
Colette couple us
8
Exceeded expectations, thank you!
Pros:

Great location & comfortable

Cons:

No fridge in room

2026-08-06 via Nuitee
O
Osman couple tr
1
2026-08-06 via Nuitee
R
Roy solo_traveller gb
9
Pros:

Location and excellent accessable room

2026-08-05 via Nuitee
E
EROL couple gb
6
Staff very helpful and friendly ! Specially from restaurant the girl from Pakistan!
Pros:

It’s in city centre and free car park!

Cons:

You can’t pay or get a room on arrival! You have to book an online!

2026-08-05 via Nuitee
V
Valerie couple gb
10
Excellent location and comfy base.
Pros:

Location excellent as close to the railway and bus station, also the river, water taxis from the park opposite, and shops./restaurants. We caught a bus from outside the hotel to go to St Fagans museum, and had the choice of transport to visit the bay area and Penarth.

Reception staff were friendly and efficient. The room was quite soundproofed so we weren't disturbed by other guests. We had chosen a north-facing room (overlooking the park) in case of a heatwave, and so pleased we did, as we find aircon noisy. The room remained cool and it was also pleasant to look out over tree tops. This side of the hotel overlooks a busy road but traffic noise didn't penetrate too much when we had the window and vent closed. The room was very comfortable as was the bed. We didn't have breakfast so can't comment on that, but the lounge bar was comfortable and reasonably priced with attentive serving staff.

Cons:

As I prefer stairs, I was surprised that on emerging from the stairwell there were signs for some of the room numbers, but not all of them, so I had to go on a mystery tour to find our room. Obviously management expects everyone to emerge from the lifts, where the directions were complete.

Sustainability: We were pleased that toiletries were in dispensers to save on packaging, but disappointed that plastic bottles of water were supplied in the room. These are not sustainable and gives the message that the tap water is undrinkable. We were surprised that there was no keycard controlling the power in the room, which meant you could leave the room empty all day with aircon running and lights on, wasting power.

2026-08-05 via Nuitee
J
Janaki family_with_children gb
6
2026-08-04 via Nuitee
A
Astra family_with_children gb
10
Friendly efficient staff
Pros:

Great location and parking

2026-08-04 via Nuitee
C
Chantelle couple gb
10
2026-08-04 via Nuitee
M
Michael solo_traveller at
10
Top place to stay in Cardiff
Pros:

Best Hotel if you visit Cardiff.
1) you're near the Castle with the Nature Park
2) you're near the center of Cardiff
3) prices and services are relative cheap for Cardiff-City
4) Staff is very friendly and will help you, wherever it can
5) My room was very clean. I really appreciated that (a clean room is the most important thing for me)
6) Shower water-pressure is very good (is often a prob. in the UK).
7) Good Bar, open till 1 am and good Beer, (Lager, IPA, Guinness) with very friendly Barkeepers
8) Very good breakfast
9) Fast WIFI - very strong signal and good coverage, a large TV Screen in the room
10) Cleaning staff is very friendly and helpfull, I appreciate

Now the negatives:
1) yes, it should be renovated, the doors and a few other things, are a bit worn out
2) don't know.... and thought about 15 min.to find a negativ point more, didn't find it sorry :)

All in all, i would highly recommend this hotel - and no, i'm not getting paid for this review. I was completely satisfied..
Will book again uf comming to Cardiff :)

2026-08-04 via Nuitee
M
mahony couple gb
5
Location was grate rooms are tired and in desperate need of renovation
Pros:

Location was great

Cons:

The rooms are dated and run down, with no working aircon.

2026-08-04 via Nuitee
L
Lea couple gb
8
2026-08-04 via Nuitee
W
Wendy solo_traveller gb
10
Pros:

Always friendly staff very clean no problems nothing

Cons:

Nothing

2026-08-04 via Nuitee