Holiday Inn Cardiff City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (3883 reviews)
Castle Street , Cardiff , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Outdated rooms
No gym available

Categories

Cleanliness
7.55
Some reviews mentioned cleanliness positively; however, there were also mentions of mold and outdated bathrooms.
Service
9.05
Many reviews praised the friendly and helpful staff consistently across multiple reviews.
Location
9.05
The location received high praise for being close to key amenities and attractions.
Room Quality
7.55
Several reviews indicated that rooms were comfortable, though some expressed dissatisfaction with outdated decor and noise.
Amenities
8.05
Standard amenities were available, but some facilities, like a gym, were lacking.
Value for Money
8.05
Guests generally felt they received fair value for their stay, given the location and facilities.
Food and Beverage
8.55
Breakfast and dining received largely positive remarks, although some improvements were suggested.
Overall Experience
8.55
Overall, guests enjoyed their stay, but some expressed some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:09

Property Description

Convenient City-Centre Location:
Holiday Inn Cardiff City is perfectly situated between the Principality Stadium and Cardiff Castle, offering easy access to the city's attractions and entertainment venues.

Modern Amenities and Comfortable Rooms:
Featuring 157 fully air-conditioned en-suite bedrooms with views of the Millennium Stadium and Cardiff Castle, each room is equipped with a flat-screen TV, desk, and tea/coffee making facilities for a comfortable stay.

Dining Options and Relaxation:
Guests can enjoy a buffet breakfast, drinks, and light snacks at the modern lounge and bar, or indulge in à la carte cuisine at Junction Restaurant. Perfect for both business and leisure travelers.

Book now for a memorable stay at Holiday Inn Cardiff City in the heart of the vibrant city centre.

Important information:

Children under 18 years of age must be accompanied by an adult.

"Travel disruption due to possible road closures, may cause delays to your journey and prevent access by road to the hotel, at certain times during Principality Stadium events. Please check prior to traveling, or contact the hotel direct for the latest information".

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 3883 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
B
Bridie • couple • gb
10
2026-02-15 • via Nuitee
B
Brionney • family_with_children • gb
10
Great visit
Pros:

The staff were extremely friendly and helpful. The beds were ridiculously soft and comfy. The smart TV was really cool with a load of apps downloaded and ready to go. It was a really good visit. Already planning our next visit for later in the year.

Cons:

The bathroom had an odd set up. Wouldn't really call it a negative. Just an odd thing.

2026-02-14 • via Nuitee
D
Dawn • solo_traveller • gb
10
Exceptional
Pros:

Perfect location from Train station and Sofia Gardens (National Express)

Cons:

There wasn’t anything we didn’t like.

2026-02-14 • via Nuitee
C
Claire • couple • gb
10
Perfect
Pros:

Lovely welcome, lovely room and excellent location. Loved the view from our window. 😊

Cons:

Nothing

2026-02-14 • via Nuitee
J
Joanne • extended_group • gb
10
Lovely hotel cater for your needs staff were lovely
Pros:

Location, staff were so helpful room was lovely and clean would recommend

Cons:

No negative feedback from me

2026-02-13 • via Nuitee
M
Manuela • extended_group • co
10
Pros:

Very good location and Nice breakfast.

2026-02-13 • via Nuitee
M
Mike • couple • gb
7
Good for an overnight stay
Pros:

Good location and comfortable bed

Cons:

Small lifts and one drawer handle was broken. Also, good view spoilt by very dirty windows. No sign of them being cleaned for weeks/months

2026-02-12 • via Nuitee
N
Nadin • family_with_children • gb
9
Pros:

.

Cons:

.

2026-02-12 • via Nuitee
I
Ian • family_with_children • gb
8
2026-02-11 • via Nuitee
H
Hilary • family_with_children • gb
6
Pros:

Massive bed

Cons:

Needs updating. Bottom of the bath was wearing away.
Big gap under the door which is a health hazard.

2026-02-11 • via Nuitee
Y
yvonne • couple • gb
10
2026-02-10 • via Nuitee
C
Clare • couple • gb
9
Great located hotel in the center of Cardiff
Pros:

Great central location
Reasonably priced parking

Cons:

Nothing

2026-02-10 • via Nuitee
L
Lucie • couple • gb
6
Cheap stay. Food was good especially the breakfast was good. The staff were very good and friendly.
Pros:

It was central to where I needed to go to for work. It was also a cheap price.

Cons:

A lot of students running around at night. Was very nosey

2026-02-10 • via Nuitee
S
SAYER • extended_group • kw
6
It was a bit disappointing in terms of facilities, etc. compared to the price.
Pros:

Location and staff.

Cons:

The room was small, the breakfast was disappointing and not very good quality.

2026-02-09 • via Nuitee
A
Annie • extended_group • gb
8
Great for quick stay.
Pros:

Location was great, parking was on site and all staff were helpful and friendly.

Cons:

The rooms could do with an upgrade for the price you pay. The bathrooms in particularly.

2026-02-09 • via Nuitee
P
Penny • couple • gb
6
Ok but missed the mark
Pros:

Location
Food was good

Cons:

Very uncomfortable bed with a big dip in the mattress

2026-02-09 • via Nuitee
L
Laura • couple • gb
8
Pros:

Easy to check in and staff were helpful and friendly.

2026-02-09 • via Nuitee
L
Lucy • family_with_children • gb
4
2026-01-31 • via Nuitee
A
Alanna • couple • gb
10
2026-01-31 • via Nuitee
J
Jamie • solo_traveller • gb
2
2026-01-31 • via Nuitee