Briarstone Inn

Hotels
5.7 (721 reviews)
3626 Parkway , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Salt-water pool
Staff adhere to local safety protocols
Fire extinguishers
First aid kit available
Smoke alarms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Cleanliness Issues
Uncomfortable Beds

Categories

Cleanliness
3.63
Numerous complaints about dirtiness and unpleasant odors in the rooms.
Service
7.1
Some positive mentions of friendly staff, but significant issues with responsiveness.
Location
8.64
Location is frequently highlighted as a strong point.
Room Quality
4.09
Issues with outdated furnishings, uncomfortable beds, and overall room quality.
Amenities
5.12
Limited amenities mentioned; most negative feedback on available features.
Value for Money
6.08
Some guests felt it was not worth the price based on the conditions.
Food and Beverage
5.83
No breakfast provided; would improve overall experience.
Overall Experience
5.1
Mixed reviews lead to disappointment; many guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 12:13

Property Description

Welcome to Briarstone Inn!

Convenient Location: Nestled in Pigeon Forge, our inn is a stone's throw away from Dollywood and Gatlinburg Golf Course.

Comfortable Accommodations: Enjoy a cozy stay in rooms equipped with a cable TV featuring premium channels, microwave, and refrigerator for your convenience.

Great Amenities: Take a refreshing dip in the seasonal outdoor pool, stay connected with complimentary WiFi, and benefit from our 7:00 am to 11:30 pm front desk reception.

Ready to experience the best of Pigeon Forge? Book your stay at Briarstone Inn now!

Important information:

Please note that the rate is based on 2 people. Charges apply for additional guests. See hotel policies.

Late check-out cannot be accommodated.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GKT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

5.7
Based on 721 reviews
Cleanliness: 3.63
Service: 7.1
Location: 8.64
Room Quality: 4.09
Amenities: 5.12
Value for Money: 6.08
Food and Beverage: 5.83
Overall Experience: 5.1
S
Selina • family_with_children • us
1
It was a horrible experience
Pros:

It was close to everything

Cons:

It was nasty, outdated, and guys (looked like they were homeless) rode up and down Side walk on bicycles all the time even at night, Lady in office stayed outside smoking the majority of the time and house keeping let’s just say she doesn’t come and clean but she will make sure to tell you every time she sees you there is envelopes in your room please leave a Tip.

2025-12-19 • via Nuitee
K
kaydince • couple • us
2
everything was fine to begin with, but there was bugs on the wall, bed was hard and uncomfortable
Pros:

how cheap it was.

Cons:

cockroaches on wall, bed wasn’t comfortable

2025-12-15 • via Nuitee
A
Alex • solo_traveller • us
10
Pros:

Everything was clean! The room was clean, plenty of towels, and housekeeping came by every day with new towels and clean trash cans. Employees were friendly, wonderful stay!

Cons:

No complaints!

2025-12-09 • via Nuitee
D
Derrick • couple • us
1
False Ad/Bad Hotel
Pros:

The TV

Cons:

Rock hard beds, only one thin cover, sink and top kept dripping and was stopped up, no water pressure in the shower, holes in the door, open and used toilet paper and bar soap, employee was sound asleep at the front desk - couldn’t wake up so left my keycard in a box, and the room has a weird, bad odor. Worst hotel I’ve ever been in, not at all what is shown on booking.com

2025-12-08 • via Nuitee
B
Berrong • family_with_children • us
1
The location of this hotel is great but I would not recommend staying here.
Pros:

The room smelled like bleach and a nasty mop. The sheets were very dirty with makeup on them.

Cons:

The outside of the hotel is very.... trashy. The walkway to the 2nd level needs lights installed and cleaned. The room initially looked ok but the gross smell was nauseating. Housekeeping needs to make sure to change the bedding.

2025-12-08 • via Nuitee
B
Brandy Liverett • extended_group • us
8
2025-12-08 • via Nuitee
• couple • us
2
I want a refund
Pros:

Nothing at all

Cons:

I didn't even get the room I reserved, ended up with a double bed room for me and my husband, no jacuzzi tub inside like we booked, bathtub was stopped up and full of water when we got there,the toilet was so loose it would throw you towards the bathtub, just a bad experience and I believe there are people who work or stay there who are on drugs

2025-12-03 • via Nuitee
G
Gilpatrick • family_with_children • us
2
Pros:

The location

2025-11-27 • via Nuitee
• couple • gb
10
Loved it, bed was the comfiest would definitely recommend
Pros:

Host couldn’t help enough… ask for extras for the room and there was no questions asked

Cons:

Fully booked when we wanted to stay longer… bad for us but amazing for them

2025-11-14 • via Nuitee
W
William • extended_group • us
9
Pros:

Location

Cons:

Beds a little hard

2025-11-13 • via Nuitee
S
Surya • extended_group • in
1
2025-11-10 • via Nuitee
J
Jennifer • extended_group • ca
7
Pros:

Location was great

Cons:

Crackheads hanging outside of the hotel

2025-11-06 • via Nuitee
A
Alexis • couple • us
10
It was comfortable
Pros:

It’s affordable and the room was very clean. The lady at the front desk was sweet as could be. It was a better experience than when I’ve payed $100+ for a room.

Cons:

There wasn’t a breakfast. If they added that they would be my go to hotel.

2025-11-06 • via Nuitee
T
Tonya • couple • us
7
Pros:

N/A

Cons:

N/A

2025-11-05 • via Nuitee
M
Michael • couple • us
2
Rooms were dirty and smelled I would have replaced sheets if possible never going back.
Pros:

Nothing except location

Cons:

Everything

2025-10-27 • via Nuitee
N
Nicholas • family_with_children • us
1
Very disappointed
Pros:

Nothing

Cons:

The place was very dirty. The rooms smelled and needed updating.

2025-10-27 • via Nuitee
O
Overton • family_with_children • us
5
Pros:

Location

Cons:

Tv sucks third floor no elevator old school filling in room not modernized damaged walls and ceiling shower didn't look great

2025-10-27 • via Nuitee
K
Kassy • family_with_children • us
2
I wouldn’t stay again
Pros:

Nothing

Cons:

It smelled, one of my pillows had mildew stains on it

2025-10-27 • via Nuitee
S
Sara • couple • us
6
2025-10-21 • via Nuitee
• family_with_children • us
10
2025-10-21 • via Nuitee