Holiday Inn Express & Suites Detroit - Novi by IHG

Hotels
•
Holiday Inn Express
7.6 (247 reviews)
39675 12 Mile Road , Novi , US
+1 248-344-8204

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Clean, comfortable rooms (multiple mentions)
Friendly and helpful staff (specific praise for evening staff)
Convenient location near Novi/Northville and I-96
Breakfast described as good, well-stocked or delicious
Rooms are spacious and include microwave/fridge in some cases
Good value for business travel reported by repeat guests
Cons:
Front desk inattentive in at least one instance (earbuds/not acknowledging guests)
Bathtub issues (didn't hold water, water temperature) and clogged tub reported
Ants found in one room (multiple large ants daily)
WiFi disconnects intermittently
Pool water too cold for some guests
No in-room coffee makers; waffles machine out of order; some gym equipment broken
Difficulty obtaining tax invoices reported by some guests
Limited nearby food options for late arrivals

Categories

Cleanliness
8.3
Multiple reviewers repeatedly described rooms as clean and smelling fresh; a few noted isolated issues (clogged tub, ants in one room) but overall cleanliness is reported positively.
Service
8.1
Service is generally praised (several mentions of friendly, helpful staff and specific praise for evening staff), though there are isolated negatives (front desk attendant with earbuds, occasional difficulty getting tax invoices).
Location
8
Location is frequently noted as convenient (close to Novi/Northville and I-96, quiet street); a few cited limited dining options if arriving late.
Room Quality
6.8
Rooms are described as spacious and comfortable by many, but multiple guests reported issues with tubs (not holding water, cold water), clogged tub/ants and some small maintenance issues, lowering the overall room-quality sentiment.
Amenities
7
Breakfast amenities are well-stocked and liked, but there are mixed reports on amenities: waffles machine out of order, pool too cold for some, no in-room coffee makers, intermittent WiFi disconnects and some broken exercise equipment.
Value for Money
7.6
Several business travelers call it good value; given mixed minor issues but generally positive service/cleanliness, value aligns with the target overall rating.
Food and Beverage
7.9
Breakfast is repeatedly called good, well-stocked or delicious (eggs praised); some guests find most items just 'okay' and note occasional machine outages, yielding slightly above-average sentiment.
Overall Experience
7.1
Overall impressions trend positive with many returning guests and praise for staff and comfort, but recurring small service/maintenance annoyances (WiFi, bathtub, ants, occasional inattentive front desk) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location and Modern Amenities

Located in Novi, just 5 km from Suburban Collection Showcase, Holiday Inn Express Hotel & Suites - Novi offers a comfortable stay with a fitness center, shared lounge, and free shuttle service. The rooms are well-equipped with a seating area, flat-screen TV, microwave, refrigerator, and coffeemaker. Enjoy the indoor pool, complimentary buffet breakfast, and Japanese breakfast options.

Fitness Center and Business Facilities

Stay active at the well-equipped fitness center or catch up on work at the business center. The hotel also offers around-the-clock assistance at the reception, ensuring a seamless stay for all guests.

Convenient Services and Nearby Attractions

With amenities like newspapers, fax machine, and photocopier, the hotel caters to all guest needs. Explore the nearby Suburban Collection Showcase or take advantage of the free shuttle service. Book your stay at Holiday Inn Express Hotel & Suites - Novi for a convenient and enjoyable experience.

Important information:

Please be advised the free shuttle service is provided to destinations within 5 miles of the hotel. The shuttle runs Monday through Friday from 7am until 8pm (20:00) each day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 247 reviews
Cleanliness: 8.3
Service: 8.1
Location: 8
Room Quality: 6.8
Amenities: 7
Value for Money: 7.6
Food and Beverage: 7.9
Overall Experience: 7.1
R
Rachel • couple • us
8
2026-11-01 • via Nuitee
P
patrice • solo_traveller • us
7
2026-10-22 • via Nuitee
S
Syed • solo_traveller • ca
6
2026-10-14 • via Nuitee
K
Katrina • solo_traveller • us
10
Pros:

The hotel was close to Novi and Northville. It was close to I96 but on a quieter street so not noisy at night. Room was spacious and clean. The breakfast was good and well stocked.

Cons:

The front desk receptionist had ear buds in during the day when we were buying a drink and didn't acknowledge us through the whole transaction.

2026-10-12 • via Nuitee
R
RemPul • solo_traveller • ca
5
It is 2 stars hotel afterall
Pros:

Breakfast was not bad... but waffles maching was out of order

Cons:

My bathtub did not hold the water... only could use the shower. Water in the swimming pool was a bit too cold for my liking... no individual room coffee makers was annoying at night...

2026-10-12 • via Nuitee
T
Travis • solo_traveller • us
8
Consistently good experience travelling for work
Pros:

Clean, comfortable, and good value while travelling for business. Location is convenient, I have stayed here many times and I continue to come back. The lady who runs the breakfast is an absolute gem as well.

Cons:

Getting tax invoices for business is on-and-off challenging, only some staff seem to be able to do it. Wifi disconnects a lot, but not during calls so it's okay. Not much to eat nearby if getting in late. Some exercise equipment is not working at all.

2026-10-08 • via Nuitee
J
James • solo_traveller • us
8
2026-09-11 • via Nuitee
J
Juzer • couple • in
9
2026-09-11 • via Nuitee
A
Alayna • couple • us
8
2026-09-07 • via Nuitee
J
Jennifer • solo_traveller • at
7
2026-08-29 • via Nuitee
H
Howard • solo_traveller • us
9
2026-08-28 • via Nuitee
H
Howard • solo_traveller • us
9
2026-08-28 • via Nuitee
D
Danette • solo_traveller • us
10
2026-08-25 • via Nuitee
T
Thuany • couple • br
9
Gostei muito do hotel recomendo e voltarei o café da manhã é maravilhoso
Pros:

Adorei o frigobar com microondas o quarto é bem escuro facilita dormir adorei o banheiro

Cons:

A água da banheira poderia está mais quente e ao lado o vizinho de quarto conversava muito alto a noite

2026-08-24 • via Nuitee
R
Roland • family_with_children • de
10
Ich komme wieder.
Pros:

Frühstück war ordentlich.

Cons:

Ich kann nichts beanstanden.

2026-08-21 • via Nuitee
E
Elior • solo_traveller • il
8
2026-08-09 • via Nuitee
A
Ann • solo_traveller • us
9
2026-08-08 • via Nuitee
T
trinity • family_with_children • us
9
Excellent staff and comfortable clean rooms.
Pros:

The staff was phenomenal especially Ms. Pat in the evening! But from the cleaning staff, to front desk and even maintenance everyone was very friendly and we received prompt service.

Any issues we had were fixed quickly.

Cons:

There were a couple of small issues when we arrived with the room but the staff ensured that those were fixed. Also the breakfast is just okay, the eggs are good but everything else is just fine.

2026-07-19 • via Nuitee
S
Sherri • extended_group • us
10
2026-07-18 • via Nuitee
L
Lucas • solo_traveller • br
10
2026-07-09 • via Nuitee