Holiday Inn Express & Suites Detroit - Novi by IHG

Hotels
•
Holiday Inn Express
8 (375 reviews)
39675 12 Mile Road , Novi , us
+1 248-344-8204

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Decent breakfast
Cons:
Issues with cleanliness
Noisy environment
Minor amenities maintenance issues

Categories

Cleanliness
6.96
Some comments highlight issues with hair in the bathroom and stale smells; hence the score is adjusted.
Service
8.93
Several reviews noted the staff was friendly and helpful, enhancing the overall experience.
Location
8.47
The hotel is well-located, making it convenient for guests, though some guests found it a bit far.
Room Quality
7.92
While some enjoyed the spacious rooms, there were mentions of discomfort due to noise and issues with heating.
Amenities
8.45
The hotel offered various amenities like a pool and gym, although maintenance issues were noted.
Value for Money
7.91
Guests appreciated the deal they received for their stay, but some felt it was slightly expensive.
Food and Beverage
7.46
Breakfast received mixed reviews with some items described as subpar.
Overall Experience
7.93
Despite some drawbacks, most guests had a pleasant stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:30

Property Description

Convenient Location and Modern Amenities

Located in Novi, just 5 km from Suburban Collection Showcase, Holiday Inn Express Hotel & Suites - Novi offers a comfortable stay with a fitness center, shared lounge, and free shuttle service. The rooms are well-equipped with a seating area, flat-screen TV, microwave, refrigerator, and coffeemaker. Enjoy the indoor pool, complimentary buffet breakfast, and Japanese breakfast options.

Fitness Center and Business Facilities

Stay active at the well-equipped fitness center or catch up on work at the business center. The hotel also offers around-the-clock assistance at the reception, ensuring a seamless stay for all guests.

Convenient Services and Nearby Attractions

With amenities like newspapers, fax machine, and photocopier, the hotel caters to all guest needs. Explore the nearby Suburban Collection Showcase or take advantage of the free shuttle service. Book your stay at Holiday Inn Express Hotel & Suites - Novi for a convenient and enjoyable experience.

Important information:

Please be advised the free shuttle service is provided to destinations within 5 miles of the hotel. The shuttle runs Monday through Friday from 7am until 8pm (20:00) each day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 375 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 7.93
J
Jennifer • solo_traveller • at
7
2026-08-29 • via Nuitee
H
Howard • solo_traveller • us
9
2026-08-28 • via Nuitee
H
Howard • solo_traveller • us
9
2026-08-28 • via Nuitee
D
Danette • solo_traveller • us
10
2026-08-25 • via Nuitee
T
Thuany • couple • br
9
Gostei muito do hotel recomendo e voltarei o café da manhã é maravilhoso
Pros:

Adorei o frigobar com microondas o quarto é bem escuro facilita dormir adorei o banheiro

Cons:

A água da banheira poderia está mais quente e ao lado o vizinho de quarto conversava muito alto a noite

2026-08-24 • via Nuitee
R
Roland • family_with_children • de
10
Ich komme wieder.
Pros:

Frühstück war ordentlich.

Cons:

Ich kann nichts beanstanden.

2026-08-21 • via Nuitee
E
Elior • solo_traveller • il
8
2026-08-09 • via Nuitee
A
Ann • solo_traveller • us
9
2026-08-08 • via Nuitee
T
trinity • family_with_children • us
9
Excellent staff and comfortable clean rooms.
Pros:

The staff was phenomenal especially Ms. Pat in the evening! But from the cleaning staff, to front desk and even maintenance everyone was very friendly and we received prompt service.

Any issues we had were fixed quickly.

Cons:

There were a couple of small issues when we arrived with the room but the staff ensured that those were fixed. Also the breakfast is just okay, the eggs are good but everything else is just fine.

2026-07-19 • via Nuitee
S
Sherri • extended_group • us
10
2026-07-18 • via Nuitee
L
Lucas • solo_traveller • br
10
2026-07-09 • via Nuitee
J
Jessica • family_with_children • us
7
Pros:

Clean , room smelled clean

Cons:

Tub was clogged and a lot of big ants
I found 3-4 each day

2026-07-06 • via Nuitee
E
Elizabeth • couple • us
10
It was a wonderful stay
Pros:

Clean & comfy

2026-06-30 • via Nuitee
S
Sabrina • family_with_children • us
6
2026-06-12 • via Nuitee
P
Paul • couple • us
10
Everything was awesome!
Pros:

I like the convenient location. The room was clean and nicely equipped. The staff was friendly and helpful. The breakfast was delicious!

Cons:

My wife had trouble with the WiFi.

2026-06-08 • via Nuitee
O
Omobolanle • couple • us
7
Okay
Pros:

Expected better breakfast varieties

Cons:

NA

2026-06-02 • via Nuitee
J
Josh • solo_traveller • us
2
2026-05-30 • via Nuitee
J
juanita • family_with_children • us
10
Excellent.
Pros:

Everything was up to my expectation staff, what's wonderful

Cons:

Nothing

2026-05-18 • via Nuitee
C
Cristina • couple • ca
6
2026-05-14 • via Nuitee
J
Jamie • family_with_children • us
9
2026-05-09 • via Nuitee