Holiday Inn Express & Suites Detroit - Novi by IHG

Hotels
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Holiday Inn Express
8 (361 reviews)
39675 12 Mile Road , Novi , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Decent breakfast
Cons:
Issues with cleanliness
Noisy environment
Minor amenities maintenance issues

Categories

Cleanliness
6.96
Some comments highlight issues with hair in the bathroom and stale smells; hence the score is adjusted.
Service
8.93
Several reviews noted the staff was friendly and helpful, enhancing the overall experience.
Location
8.47
The hotel is well-located, making it convenient for guests, though some guests found it a bit far.
Room Quality
7.92
While some enjoyed the spacious rooms, there were mentions of discomfort due to noise and issues with heating.
Amenities
8.45
The hotel offered various amenities like a pool and gym, although maintenance issues were noted.
Value for Money
7.91
Guests appreciated the deal they received for their stay, but some felt it was slightly expensive.
Food and Beverage
7.46
Breakfast received mixed reviews with some items described as subpar.
Overall Experience
7.93
Despite some drawbacks, most guests had a pleasant stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:30

Property Description

Convenient Location and Modern Amenities

Located in Novi, just 5 km from Suburban Collection Showcase, Holiday Inn Express Hotel & Suites - Novi offers a comfortable stay with a fitness center, shared lounge, and free shuttle service. The rooms are well-equipped with a seating area, flat-screen TV, microwave, refrigerator, and coffeemaker. Enjoy the indoor pool, complimentary buffet breakfast, and Japanese breakfast options.

Fitness Center and Business Facilities

Stay active at the well-equipped fitness center or catch up on work at the business center. The hotel also offers around-the-clock assistance at the reception, ensuring a seamless stay for all guests.

Convenient Services and Nearby Attractions

With amenities like newspapers, fax machine, and photocopier, the hotel caters to all guest needs. Explore the nearby Suburban Collection Showcase or take advantage of the free shuttle service. Book your stay at Holiday Inn Express Hotel & Suites - Novi for a convenient and enjoyable experience.

Important information:

Please be advised the free shuttle service is provided to destinations within 5 miles of the hotel. The shuttle runs Monday through Friday from 7am until 8pm (20:00) each day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 361 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 7.93
B
Brandon • family_with_children • us
8
2026-04-24 • via Nuitee
• solo_traveller • us
8
2026-04-17 • via Nuitee
S
Stena • couple • us
10
Pros:

Clean, helpful staff

2026-04-05 • via Nuitee
J
Jonah • extended_group • ca
8
It was okay
2026-03-29 • via Nuitee
C
Cammuel • solo_traveller • us
5
Don't recommend
Pros:

Location as it's off the hwy. Breakfast staff is very friendly and polite

Cons:

Rooms are in poor shape and not clean. When I asked for a change out on towels I got attitude and eye rolls. No hot tub.

2026-03-26 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-03-24 • via Nuitee
D
Dawn • family_with_children • us
10
Pros:

Customer service hotel very clean

Cons:

Nothing

2026-03-23 • via Nuitee
C
Chad • family_with_children • us
6
Pros:

Breakfast was good

Cons:

Not clean the room when we were staying another night. They damaged charging cord when vacuuming.

2026-03-23 • via Nuitee
C
Crawley • family_with_children • us
10
Good stay
Pros:

Clean room and bed was comfortable

Cons:

Shower head was old and not very good water pressure

2026-03-10 • via Nuitee
A
Alaura • family_with_children • us
3
It served its purpose
Pros:

The breakfast was decent

Cons:

Not hottub in pool area. hotel room was supposed to be a suite and it was the same as a normal room. Kind of dirty

2026-03-07 • via Nuitee
K
Keshia • family_with_children • us
10
Pros:

The staff was very professional and friendly. The breakfast was fresh and delicious. The stay was perfect, room was clean, lobby was clean. Definitely will stay again!! Great area close to a lot of restaurants and shopping!

2026-03-05 • via Nuitee
M
Mallory • family_with_children • us
10
2026-02-23 • via Nuitee
E
eisenhart • family_with_children • us
10
Great stay!
Pros:

It was very easy to check in and out . The staff were friendly. The breakfast was amazing “ my son who doesn’t eat hotel breakfast “ was eating a lot and really love it.

Cons:

None

2026-02-22 • via Nuitee
F
Floyd • family_with_children • us
8
2026-02-22 • via Nuitee
D
Dennis • family_with_children • us
8
Pros:

It was clean and comfortable

Cons:

Smelled like smoke in the bathroom area

2026-02-14 • via Nuitee
K
Kelsey • extended_group • us
8
2026-01-25 • via Nuitee
P
PAMELA • couple • us
10
Pros:

Easy check in process.

Cons:

The AC was quite loud so hubby shut it off.

2026-01-19 • via Nuitee
K
Kevin • solo_traveller • ca
7
2026-01-19 • via Nuitee
K
Kevin • couple • ca
8
2026-01-19 • via Nuitee
D
Diane • extended_group • us
10
Pros:

Breakfast was amazing! Location was perfect!

2026-01-19 • via Nuitee