Doubletree Sulphur Lake Charles

Hotels
•
Doubletree by Hilton
8.8 (128 reviews)
330 Arena Road , Sulphur , US
+1 337-527-0858

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (named employees praised)
Live music and regular entertainment
Good restaurant and food
Complimentary chocolate chip cookies
Convenient location to I-10 and casinos
Comfortable beds / good showers
Cons:
Inconsistent cleanliness (moldy/smelly rooms reported; pool described as filthy)
Room maintenance issues: loud A/C, shower door problems, stained seating
Limited/paid WiFi
Noise and lack of supervision during events (screaming children)
Insufficient luggage carts available

Categories

Cleanliness
8.2
Mixed signals: several guests praised the hotel as 'super clean' and one review simply said 'Clean', but others reported moldy/smelly rooms, stained seating and a filthy pool — net slightly below target.
Service
9.5
Strong positive: multiple shout-outs to front desk and named staff (Rihanna, Brittany, Jason, Amanda, Reagan) who were professional and went above and beyond, resolving issues personally.
Location
9
Positive: described as super convenient to I-10 and within 20 minutes of several casinos; used as an overnight stop to New Orleans.
Room Quality
8.3
Mixed: comfortable beds and good hot showers noted, but issues cited include loud A/C, shower doors not closing, poor water pressure, stained seating and occasional odors.
Amenities
9.4
Positive: popular live music/events several nights a week, restaurant and bar, complimentary chocolate chip cookies and drinks; some negatives around pool cleanliness and limited carts.
Value for Money
7.8
Slightly below target: guests expected more for the price, noted extra charges for WiFi and some room issues reducing perceived value.
Food and Beverage
9
Positive: restaurant praised (good food, favorite dining spot for some), live-music dining nights and complimentary cookies/drinks appreciated; one party was unable to dine due to noise/cleanliness from events.
Overall Experience
9.2
Generally favorable: many repeat guests and enthusiastic recommendations due to staff, entertainment and cleanliness in many stays, tempered by occasional room odor, pool and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Each room at Holiday Inn Lake Charles – West Sulphur is tastefully decorated and equipped with modern amenities like Cable TV, a microwave, and a refrigerator. Upgrade to a suite for additional luxuries such as a flat-screen TV and a sofa bed.

Dining Delights: Start your day with a delicious breakfast at Kems Cafe and unwind with a hearty dinner. Don't miss out on the evening drink specials at the bar.

Leisure and Relaxation: Take a dip in the large indoor pool, stay active at the 24-hour fitness centre, or try your luck at the nearby Wagin Cajun Casino. With free Wi-Fi, a business centre, and a launderette, all your needs are catered to at this hotel.

Book now for a memorable stay at Holiday Inn Lake Charles – West Sulphur!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Guest Reviews

8.8
Based on 128 reviews
Cleanliness: 8.2
Service: 9.5
Location: 9
Room Quality: 8.3
Amenities: 9.4
Value for Money: 7.8
Food and Beverage: 9
Overall Experience: 9.2
A
Ashley • couple • us
10
Pros:

Clean

2026-11-05 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

Clean

2026-11-05 • via Nuitee
J
joee319 • Family • Corpus Christi, Texas
10
Family July 4 Get away amazing at the doubletree.
Pros:

My Go to Hotel when I go to Lake Charles the staff and the hotel is always professional. The band they have on the weekends are always good. The hotel is super clean. I wanna give a shout out to the staff Rihanna, Brittany Jason and Amanda will always stay here with a staff like that.. the hot cookies and the drinks are good and the food.

2026-07-26 • via Tripadvisor
A
april • couple • us
10
2026-07-20 • via Nuitee
G
gailhouston • Couples • Houston, Texas
10
FABULOUS HOTEL - SUPER CONVENIENT, ETC.
Pros:

my husband and I have been staying here a few times a month since they renamed it Doubletree! What a treat - - fabulous rooms/ great hot showers // great huge televisions and the best staff.

Super convenient to I-10 and less than 20 minutes to a few different casinos.

4-5 times a week, the offer a variety of live music .. they even have other events that are welcome for the guests as well as the locals...

Don't forget to get your complimentary chocolate chip cookie!

Highly recommend staying here!!

2026-07-12 • via Tripadvisor
K
kennycM8551BA • Business • Lafayette, Lafayette Parish, Louisiana
10
Minor issues but major solutions
Pros:

After having a few issues in our room I had a housekeeping came in and resolved every issue we had personally. Reagan and staff went above and beyond to me our every need and made us feel like valued guests than not just another customer. I've stayed in a lot of hotels for work but I never had the head a housekeeping come in and do what she did to make things right. I will stay here again just because I know if I have any issues that they will personally take care of us. It's refreshing to see someone take such pride in their job.

2026-06-29 • via Tripadvisor
S
susanfQ7162AS • Solo travel
10
Never gets boring!
Pros:

Their restaurant is becoming one of my favorite places to dine at for an evening out! I've been to their Music Bingo nights each month, and just this past week I went for their Karaoke for the first time- it was a blast!! Can't wait to try their bottomless mimosas for brunch next :)

2026-06-21 • via Tripadvisor
C
Cacey • family_with_children • us
5
Quick overnight on the way to New Orleans
Pros:

Good location and bed was comfortable.

Cons:

A/C was loud, limited WiFi unless you pay extra. Shower doors would not stay completely closed. Stained seating in room, needs to be replaced. Expected more for the price.

2026-06-19 • via Nuitee
J
Jennifer • family_with_children • us
3
Wouldn’t stay again. I would push past to a different town. The smell of the room was the worst part.
Pros:

The front desk guy and the restaurant staff were the only good thing about our stay. The restaurant had live music that we listed to in the lobby while waiting for our to go food.

Cons:

The room was moldy and smelled bad. There was a kids baseball tournament so the hotel was filled with screaming kids. That’s fine, but we couldn’t eat at the restaurant and it was making the place dirty. The parents were not giving any supervision. The pool was filthy because of this and they were splashing around so much we had to leave and couldn’t enjoy it. In fact, the hotel staff had to put a wad of sheets at the pool door because the water was coming into the lobby. The shower had poor pressure but there was a good supply of hot water.

2026-06-17 • via Nuitee
T
Tyla • family_with_children • us
8
Pros:

Great music/band in the evenings and the food was good.

Cons:

The staff could be more helpful and there are not enough carts available for bring your belongings in and out of the hotel. There were only two and they were never at the front desk.

2026-06-04 • via Nuitee
M
Marcos • couple • us
9
Pros:

Clean

2026-06-04 • via Nuitee
N
Norma • extended_group • sa
8
2026-05-26 • via Nuitee
L
L6431SQnicoleg • Friends getaway
10
Love this location!
Pros:

Hotel was very clean. Room was very comfortable. My stay was great overall.

2026-04-30 • via Tripadvisor
K
Kentry • solo_traveller • us
8
2026-04-27 • via Nuitee
G
gailhouston • Couples • Houston, Texas
10
GREAT HOTEL PROPERTY
Pros:

we frequent this property a few times a month. One of the better properties in this area-- fabulous staff // great room // confortable bed // lots of hot water // conveniently located ... they offer live music and other activites several nights a week ...

Don't forget to get their delicious Doubletree Cookie upon checkin!

2026-04-05 • via Tripadvisor
S
S587QDtoddc • Solo travel
10
Rooms were super clean
Pros:

Rooms were very clean and housekeeping brought extra pillows and were very sweet

2026-03-28 • via Tripadvisor
P
paytond223 • Family
10
Excellent experience
Pros:

Had a great time here at Double Tree!! Everything was wonderful house keeping was extremely polite and helpful!! Will be returning soon!!!

2026-03-18 • via Tripadvisor
C
C6984FHchristianm • Couples
10
Stay and Housekeeping were great.
Pros:

Great stay. Rooms were very clean. 5 stars, especially compared to other hotels in this area. Housekeeping staff were pleasant to deal with, and house keeping management went above and beyond to ensure we had everything we needed to make our stay comfortable.

2026-03-18 • via Tripadvisor
L
Leonor • couple • us
10
2026-03-15 • via Nuitee
J
jimaln2018 • Family
10
Family Gathering
Pros:

Doubletree here in Lake Charles has a great staff, clean amenities, smart tvs, year round heated pool, and conveniently located where you can drive to where you’re trying to go to in Lake Charles. If you haven’t been to Lake Charles, everything is very spread out so you have to drive around.

The hotel also offers a full bar and food services on the main floor, which the food is really amazing! It is very convenient if you don’t want to go driving around all the time while visiting Lake Charles or if you’re tired and you just want to eat at the hotel!

If you’re looking for something reasonably priced while staying in Lake Charles, this is the place you want to stay!

2026-02-16 • via Tripadvisor