Hôtel Ténéré

Hôtel well past its glory days, but staff very friendly and helpful. Excellent WiFi!

This hotel deserves a 5* review because of the amazing staff and the extraordinary lengths they go to make their guests happy. Today as I was sitting on the plane about to depart Niamey, I noticed the flight attendant walking the aisles asking everyone if the pair of glasses in her hand belonged to any passenger. I stop her and discover that she has a pair of my reading glasses with a note attached with my hotel room number. Turns out I had left the glasses in my room and one of the hotel staff drove to the airport and ensured that they found their way onto my flight! This is incredible kindness and service and would NEVER happen in my home country of Canada, Kudos to the staff at Hotel Tenere.

If you are also wondering, AC worked well in my room and the sheets were very clean.

Merci, Merci Merci

Visited in October 2019, stayed two nights. Hotel is clean with good security, close to the Grand Marches. Service is good, people very helpful, hotel being old need maintenance and upgrade. On arrival very first night we found cockroaches roaming around in the room, on request for spraying the room, it was spread and cleaned again and we did not see any more cockroaches. Overall hotel is fine for the price.

The staff was very good, rooms are clean and the reception is warm. Things to be improved:, there are some havy works in the building, even at night till 4 oclock morning. Construction dust in corridors whole day. Only 3 menu available in the restaurant. The room TV did not work well.

Navette pas la.
Environnement très sale

This hotel is AWFUL. The sheets on the bed were dirty, there was no towel in the bathroom when I arrived and the light in the bathroom didn’t work. I arrived a 4am so had to stay but left the next day. Other guests also checked out early.

I will never again stay at this hotel. Where do I start? The bed was like cardboard even though there was a mattress, it felt as if one was sleeping on a bare floor. Water was leaking on top of the dresser. They finally change our room to the worse room. Pillows were disgustingly dirty, air condition wasn't working. BY changing our room due to bad maintenance of their fault, they increased the rate of the room. It took us almost two hours despiting the new charges on our departure night we almost missed our flight. Please, please "DO NOT STAY at this TENERE HOTEL"

mauvaise. La chambre n'avait même pas de fenêtre! petite fenêtre vers la salle de bain. Très désagréable et inconfortable. Carte intéressante au restaurant mais en réalité, viande de boeuf légumes. C'est tout. La localisation sur votre site n'est pas correcte. L'hôtel est plus loin du centre ville. Cet hôtel n'est simplement pas à recommander. Tout au plus un hotel "pour routards", mais avec des prix trop élevés pour ça.

We stayed in the Castle Harbour Hotel/ Apartments . It was excellent and very friendly . The amenities were first class and would highly recommended to everyone. The apartment was fitted out with everything that we needed .
Thanks

Tenere Hotel is close by to the Airport, hence a very convenient place to stay for business travellers. The hotel is huge and spacious with swimming pool, restaurant, etc. The basic amenities are good. The Wi-fi connection is not as strong and depending on the room location, one may have to come close to the door, outer wall to get a decent Wi-fi connection. Food options are almost zero for vegetarian food. Staff is good and helpful.

I made my booking through Expedia, paid in advance and received a confirmation. As I was arriving in the early morning, I notified the hotel (twice) in advance via Expedia and I can see that both messages were read. On arrival however there was no room available and no offer to help find alternative accommodation, despite it being 04:00 in the morning. Luckily for me, I was visiting at they invitation of the Government and had a protocol officer from the Ministry of Foreign Affairs with me who did find me a room. Most travellers would not have this luxury and without his help I would have been left on the unwelcoming, unlit and, frankly, dangerous, streets of Niamey. Subsequently, the whole of the next morning was spent on the 'phone to Expedia - who were unable to resolve the issue of the original booking, or find me an alternative, so again I was left to my own devices. Deeply unimpressed!

It was excellent. I really enjoyed the food and the excellent welcome. I’ll definitely recommend LeTénéré.

Worst Hotel in Niger waste of money ! Do not stay here. Only they have uploaded good photographs and its worst. It is not at all maintained properly all the bathroom fittings are leaking and they do not repair even after complaining.

The location led us to book this hotel as taxis are easily accessible; small stalls, DHL,and Marina market (supermarket) are very close.
I had to change rooms(1st to 2nd floor) as my shower pressure was too low; wifi very, very poor and AC would automatically increase to 25/26 or just go off showing 'E4'. It seemed I was expected to 'compensate' for the privilege of the upgrade so I decided to find somewhere else. Even the move to the second floor didn't resolve the poor wifi connection.
The food in the restaurant was quite tasty, well presented.I enjoyed the beef fillet with pommes sautes and the spaghetti bolognaise. The legumes sautes also worth trying if you dont want meat.
Breakfast is the same every morning - glass of juice, a yoghurt, a piece of fruit, coffee/tea with a croissant a/o half a baguette with jam/butter. You can get an omelette but will need to ask.
Restaurant staff were pleasant but could do with more training.
The carpets around the communal areas of the hotel need a good sweel and wash. Swimming pool was filled during my visit but water was cloudy, unable to see bottom of the pool so didn't go in.
Security staff at the entrance gate are half asleep, don't blame them given the heat and that they have no ventilation. But given it is quite small and in the centre of town, it shouldn't attract much attention.
You can get your laundry done but you'll need to ask one of the cleaners to collect and take to laundry for you. No price list.

Location was okay. The staff -friendly and supportive staff. Breakfast was quite monotonous but one could make do. Biggest downside for me was the rooms - my mattress had a serious depression at the centre making it hard to get some decent sleep. Air conditioning was also quite erratic which is a big deal in the Niamey heat.

Most hotels in Niamey require serious maintenance, and Tenere is not an exception. While some rooms are nice and comfortable, others have a number of issues. Staff has been very friendly and helpful in ensuring guests were satisfied. Conference venue is good.
I appreciated my stay at Tenere and would certainly go back should I be in Niamey again.

I stayed at Hotel Tenere for week and had every opportunity to watch how this hotel was managed.
The room was clean, the bed okay. Apart from the shower, which gave some spare some water, the toilet was clean and modern.
However the relation between the restaurant and the kitchen might benefit from improvement. Even on order for an omelette may take easily a half hour or so. Sometimes it is served still hot, sometimes not. The beauty of Africa as one says.

The security at the entrance was always on guard.

Pas d'eau chaude, pas de serviettes, pas de shampoing, réservation loufoque (j'ai demandé 2 chambres simples, j'ai trouvé une chambre double). Au total, je me suis fait arnaquer de 90 euros.

Stayed in one of the suites for 3 days. Breakfast was average but chefs were friendly. Front desk staff also friendly. Rooms are dated and bathrooms in need of a facelift. Wifi was on and off but glad I did not have to pay extra for wifi. Had lunch and dinner in the hotel which was tasty. Airport shuttle was included. Location is good, central and close to the airport as well.

Nice friendly staff. Relatively clean room. But No hot water for two days. Then no water to flush for another 2 days. Bad plumbing. Colleague had water dripping into bathroom room from ceiling for whole day. Had to change room. Mosquitos. Overall not a pleasant stay.