Protea Hotel by Marriott Kimberley

Hotels
•
Protea Hotels by Marriott
8.2 (1397 reviews)
Kimberley Big Hole, West Circular Road , Kimberley , za

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Inconsistent service quality
Issues with food quality

Categories

Cleanliness
7.95
Room was very clean and comfortable, but housekeeping service needs improvement.
Service
8.45
Staff were friendly and accommodating, but some service issues noticed, particularly in breakfast service.
Location
8.95
Perfect location next to the Big Hole, great for tourists.
Room Quality
8.45
Room met expectations, with good air conditioning and cleanliness.
Amenities
8.45
Facilities included pool and decent dining options.
Value for Money
7.45
Some comments suggest less value relative to the price, but overall good.
Food and Beverage
7.45
Quality of breakfast and dinner noted as poor at times; mixed experiences.
Overall Experience
8.45
Generally a good experience with strong positive feedback from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:37

Property Description

Luxurious Rooms with Modern Amenities

The Protea Hotel Kimberley, located on the edge of the Kimberley Big Hole, offers 4-star accommodations with a touch of luxury. The air-conditioned rooms adorned with parquet floors and wooden furniture provide a cozy retreat. With flat-screen TVs, satellite channels, and coffee-making facilities, guests can unwind in style.

Relaxation and Dining Options

Guests can unwind by the outdoor pool or enjoy a cocktail on the viewing deck overlooking the Big Hole, offering a serene setting. The hotel's restaurant caters to all tastes with breakfast, lunch, and dinner served daily, ensuring a delightful culinary experience.

Convenient Location and Services

Situated near the Kimberley Mine Museum Village and just a short drive from the airport, the hotel offers easy access to local attractions. Additionally, the 24-hour reception and car rental services provide guests with convenience and flexibility during their stay.

Experience luxury and convenience at Protea Hotel Kimberley - book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 1397 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 8.45
Amenities: 8.45
Value for Money: 7.45
Food and Beverage: 7.45
Overall Experience: 8.45
N
Ntuane • solo_traveller • za
8
2026-05-08 • via Nuitee
N
Nicola • family_with_children • za
9
Great experience
Pros:

Great hotel wonderful staff. Breakfast was great

Cons:

Dinner food wasnt that good but good enough

2026-05-04 • via Nuitee
S
Siphiwo • couple • za
5
Not great in terms of value for money.
Cons:

1. At this price point (R3000 per night) I expect to have a gown available in the room. I arrived late in the evening and needed to take a hot shower, only to be told that the hotel doesn’t provide gowns. So I had to either dress up again or use my towel while in the room. It’s ridiculous, I’ve been to cheaper hotels that provide gowns.

2. We knew that we would have a very early morning the next day so we made prior arrangements by calling the hotel even before we checked in and requested that our breakfast be packed and ready by 6am, we would just pick it up and go. We confirmed what food we wanted over the phone and The staff member confirmed everything was in order. When we eventually arrived and checked in later that evening, we again asked reception if our arrangement for the next morning was in order and yet again we got confirmation. 6Am the next morning we get to reception and our food is not there. Nobody knows where it is, a bag of food comes out and it’s not ours. Then we were told to wait while they tried to figure out where our food was. After about 10 minutes I had to just tell them to forget everything because we were out of time and we left without the food. The reason we made the prior arrangement was because we knew we would not have time to wait in the morning, so all that waiting was just defeating the purpose. This was a really disappointing experience.

2026-05-04 • via Nuitee
L
Les • solo_traveller • za
10
Good value
Pros:

Keep up the good work..

Cons:

GPS did not take us to the actual front gate.

2026-05-03 • via Nuitee
Z
Zwelakhe Mabece • solo_traveller • za
9
Pros:

Good and safe location

2026-05-03 • via Nuitee
E
Elmarie • couple • za
10
Wonderfull and pleasant
Pros:

Everything

Cons:

We liked everything.

2026-05-03 • via Nuitee
E
Elizma • solo_traveller • za
8
Pros:

The hotel is BEAUTIFUL, clean and the staff is very friendly.

Cons:

The service at the restaurant was poor. Food and drinks took very long to be served. Maybe the kitchen was understaffed but the overall experience was just frustrating. Unfortunate as the hotel was really beautiful and well located.

2026-05-02 • via Nuitee
K
Karabo • solo_traveller • za
3
Pros:

The reception staff in general

Cons:

My friend got food poisoning and ended ulninbthe hospital
There were snacks at the bar

2026-05-01 • via Nuitee
J
Josh • family_with_children • za
10
2026-04-27 • via Nuitee
B
Bonolo • couple • za
10
2026-04-23 • via Nuitee
N
Nyaradzo • family_with_children • zw
7
2026-04-15 • via Nuitee
R
Rob • extended_group • za
10
2026-04-13 • via Nuitee
M
Mpho • couple • za
8
Enjoyed our stay
Pros:

Nice,clean and Quiet

Cons:

Nothing

2026-04-12 • via Nuitee
I
Ilze • extended_group • za
10
Pros:

Our buffet breakfast was superb and the service was excellent.

2026-04-07 • via Nuitee
K
kenneth • family_with_children • za
10
Stay was great and to have direct access to the big hole was great. Done it twice now. Maybe time for a more economical
Pros:

Staff were fantastic and the rooms were very nice. I found it a bit expensive for one night. I have no problem paying for good food but found R38 for a small can of coke for my grandkids a bit steep. I have stayed in this hotel every time I come through from Cape Town to Jhb and back. Prices have changed substantially since my last trip.

Cons:

Pricing was high otherwise everything was great. Will look for something a little more reasonably priced R3500 for grand parents and two grand children per night🫣

2026-04-04 • via Nuitee
R
Renette • family_with_children • za
10
2026-04-02 • via Nuitee
M
M.J.Gerald • family_with_children • mu
8
2026-04-02 • via Nuitee
M
Mateja • solo_traveller • nl
9
Excellent stopover.
Pros:

Location - walking distance to The Big Hole, breakfast, kind staff, decoration with plenty of historical photos, secure parking,

Cons:

Cold croissants at breakfast.

2026-04-01 • via Nuitee
L
Lerato • couple • za
8
Pros:

Friendly staff.

Cons:

There was no fish when room service lunch was ordered.

2026-03-25 • via Nuitee
P
Petros P • couple • za
10
2026-03-24 • via Nuitee