The Citizen Hotel, Autograph Collection

Hotels
•
Autograph Collection
8.8 (568 reviews)
926 J Street , Sacramento , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Cons:
Service
Room Quality

Categories

Cleanliness
8.99
The property was extremely clean and had a sweet aroma almost like a bakery.
Service
8.26
Some staff displayed poor customer service, but overall service from other staff was friendly and attentive.
Location
9.3
Conveniently located close to many attractions, making it easy to explore the area.
Room Quality
8.25
Rooms were fine and comfortable but described as a bit cramped and dated.
Amenities
8.78
Amenities were satisfactory with no major issues reported.
Value for Money
8.74
Generally perceived as good value with the positive aspects of the stay.
Food and Beverage
9.29
The food in the restaurant is very good with a favorable atmosphere.
Overall Experience
8.76
Mixed experiences from reviews, but overall a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:20

Property Description

Luxurious Amenities
The Citizen Hotel, Autograph Collection offers a range of luxurious amenities including a fitness centre, a restaurant, and a bar. Guests can indulge in top-notch services and facilities during their stay.

Convenient Location
Situated in the heart of Sacramento, this 4-star hotel provides easy access to popular attractions such as the Sacramento Convention Center and California State Capitol. The prime location allows guests to explore the city with ease.

Exceptional Service
With room service, a 24-hour front desk, a business centre, and a concierge service, guests at The Citizen Hotel, Autograph Collection can expect nothing short of exceptional service throughout their visit.

Book your stay now at The Citizen Hotel, Autograph Collection for a memorable and luxurious experience in Sacramento.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

8.8
Based on 568 reviews
Cleanliness: 8.99
Service: 8.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 8.76
J
Jesse • couple • us
8
2026-03-28 • via Nuitee
A
Alicia • couple • us
1
Do not recommend
Cons:

There was no fitted sheet on the bed and was told they dont put fitted sheets on the bed. Valet garage door broke and i waited an hour for my car. The noise from street and elevators was loud and it was not a restful stay.

2026-03-27 • via Nuitee
K
Kenneth • solo_traveller • us
9
2026-03-26 • via Nuitee
T
Tiffany • couple • us
9
Beautiful and comfortable accommodations near the Capitol
Pros:

Absolutely gorgeous historical building with a phenomenal restaurant attached. Staff were welcoming and amazing!

Cons:

Sadly, there were many homeless people just across the way in the park: however, the hotel did have security guards at the front doors and the location was central.

2026-03-22 • via Nuitee
E
Elizabeth • couple • us
9
The Citizen is beautiful and well-staffed.
Pros:

The Citizen is a beautiful, historic hotel. It is impeccably clean. I felt safe inside the hotel.

Cons:

I didn’t hear back from the email I sent inquiring about a possible early check in. It was hard to find a direct phone number to the hotel. Phone numbers were linked to a corporate Marriott center.

2026-03-22 • via Nuitee
B
Brendan • solo_traveller • us
10
2026-03-11 • via Nuitee
D
Derrick • couple • us
10
2026-03-04 • via Nuitee
S
Stephen • couple • gb
5
Charged full amount as a hold, made me overdrawn. No apology. Pretty poor attitude.
Cons:

A bit worn. Small reception area

2026-02-23 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
2026-02-22 • via Nuitee
I
isaiahw780 • Couples
2
Terrible Service and an Issue with Our Bill
Pros:

My partner and I stayed at the Citizen over the weekend without issue. However, upon check out, we received a bill that included a $98 charge for a dinner at the Grange Restaurant. We called the front desk to inquire about the charge and request its removal as we did not eat or drink on site.

The attendant apologized for the mix up and stated that she would work with the restaurant manager to get the charge removed. When asking if we'd receive an updated bill, we were told "yes, we'll get this removed and send an updated bill your way".

Hours later - we still hadn't received an updated bill. We called the front desk again and spoke with Alexis for a status update and were told the charges were still on our bill. Then, she informed us that there was nothing she could do about it as there was no hotel manager on site and that the restaurant manager was likely gone for the day. We asked if we could be transferred to the restaurant managers direct line. There was no answer so left a voice mail requesting a call back.

Considering that we were told hours earlier that the matter would be fixed, we called the front desk back to see if there was anyone else we could speak to. Alexis answered again and rudely stated "no" and reminded us that it was holiday and that they were working with limited staff - not our problem. Then, we questioned if the restaurant held a receipt in their possession with our signature on it. Surely an internal/merchant copy of the receipt was retained by the restaurant, signed by the person who received a free meal, and could be easily validated.

Alexis rudely spoke over us and held firm that this was a restaurant manager issue that she could not assist us with. Fair enough. Having enough with the lack of service we received post check out and especially during this call, we disconnected.

My partner and I are Marriott loyalists who have stayed at this location several times and will never return back. Additionally, we will be filling a merchant dispute the charges we did not make should the restaurant manager remain unavailable and continue to fail on following through with making this right. As for Alexis, hire better front desk staff who practice empathy.

We won't be back and may question staying at any Marriott property ever again.

2026-02-16 • via Tripadvisor
E
Esha • solo_traveller • gb
8
2026-01-28 • via Nuitee
E
Emma • couple • us
10
2026-01-26 • via Nuitee
T
Toadchili • Business • Parsippany, Morris County, New Jersey
10
Beautiful building and great staff!
Pros:

What a great hotel! I loved the check in and Angelica took great care of me. She made me feel welcome and was fast and efficient. I didn't get to meet the maintenance team but my hat is off to them. They keep this 100+ year old hotel (that's what I was told when I asked) in great shape. Everything in my room was well cared for and in working order. That isn't always easy in older hotels. I didn't get to try the restaurant because it was a quick stay but breakfast looked like they were busy. Loved my stay and this would be my choice if I am back in the area.

2026-01-20 • via Tripadvisor
P
Patricia • extended_group • us
9
2026-01-20 • via Nuitee
A
Alexander • extended_group • us
10
2026-01-19 • via Nuitee
N
Nicholas • couple • us
6
Thankfully my stay is over
Pros:

The staff was fantastic

Cons:

Feasibly the worst bed I've slept in. The windows don't keep any sound out. Felt like I was outside.

2026-01-19 • via Nuitee
J
Julio • couple • us
8
2026-01-19 • via Nuitee
M
Michelle • solo_traveller • us
5
Met expectations. Room was comfortable however it was a bit loud from lack of sound proof windows.
Pros:

Breakfast was delicious. Cleanliness of the room and everything functioned as expected.

Cons:

Valet did take a while and I was checked out when I planned on returning same day. I also didn't like that upon checking in, I was not advised that there would be $100 hold per day on the card for incidentals. Also, I almost got charged for valet parking when I was advised upon check in that it would be comped throughout my stay when I sign up as a Bonvoy member for the first time. Also the hotel was a little loud at night from being on the main street.

2026-01-19 • via Nuitee
V
Vanessa • couple • us
10
2026-01-19 • via Nuitee
A
Alexander • couple • at
10
Pros:

Alles war traumhaft das Frühstück und das Bett waren das beste

2026-01-19 • via Nuitee