The Citizen Hotel, Autograph Collection

Hotels
•
Autograph Collection
8.8 (568 reviews)
926 J Street , Sacramento , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Cons:
Service
Room Quality

Categories

Cleanliness
8.99
The property was extremely clean and had a sweet aroma almost like a bakery.
Service
8.26
Some staff displayed poor customer service, but overall service from other staff was friendly and attentive.
Location
9.3
Conveniently located close to many attractions, making it easy to explore the area.
Room Quality
8.25
Rooms were fine and comfortable but described as a bit cramped and dated.
Amenities
8.78
Amenities were satisfactory with no major issues reported.
Value for Money
8.74
Generally perceived as good value with the positive aspects of the stay.
Food and Beverage
9.29
The food in the restaurant is very good with a favorable atmosphere.
Overall Experience
8.76
Mixed experiences from reviews, but overall a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:20

Property Description

Luxurious Amenities
The Citizen Hotel, Autograph Collection offers a range of luxurious amenities including a fitness centre, a restaurant, and a bar. Guests can indulge in top-notch services and facilities during their stay.

Convenient Location
Situated in the heart of Sacramento, this 4-star hotel provides easy access to popular attractions such as the Sacramento Convention Center and California State Capitol. The prime location allows guests to explore the city with ease.

Exceptional Service
With room service, a 24-hour front desk, a business centre, and a concierge service, guests at The Citizen Hotel, Autograph Collection can expect nothing short of exceptional service throughout their visit.

Book your stay now at The Citizen Hotel, Autograph Collection for a memorable and luxurious experience in Sacramento.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

8.8
Based on 568 reviews
Cleanliness: 8.99
Service: 8.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 8.76
D
Derrick • couple • us
10
2026-03-04 • via Nuitee
S
Stephen • couple • gb
5
Charged full amount as a hold, made me overdrawn. No apology. Pretty poor attitude.
Cons:

A bit worn. Small reception area

2026-02-23 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
2026-02-22 • via Nuitee
E
Esha • solo_traveller • gb
8
2026-01-28 • via Nuitee
E
Emma • couple • us
10
2026-01-26 • via Nuitee
T
Toadchili • Business • Parsippany, Morris County, New Jersey
10
Beautiful building and great staff!
Pros:

What a great hotel! I loved the check in and Angelica took great care of me. She made me feel welcome and was fast and efficient. I didn't get to meet the maintenance team but my hat is off to them. They keep this 100+ year old hotel (that's what I was told when I asked) in great shape. Everything in my room was well cared for and in working order. That isn't always easy in older hotels. I didn't get to try the restaurant because it was a quick stay but breakfast looked like they were busy. Loved my stay and this would be my choice if I am back in the area.

2026-01-20 • via Tripadvisor
P
Patricia • extended_group • us
9
2026-01-20 • via Nuitee
N
Nicholas • couple • us
6
Thankfully my stay is over
Pros:

The staff was fantastic

Cons:

Feasibly the worst bed I've slept in. The windows don't keep any sound out. Felt like I was outside.

2026-01-19 • via Nuitee
J
Julio • couple • us
8
2026-01-19 • via Nuitee
M
Michelle • solo_traveller • us
5
Met expectations. Room was comfortable however it was a bit loud from lack of sound proof windows.
Pros:

Breakfast was delicious. Cleanliness of the room and everything functioned as expected.

Cons:

Valet did take a while and I was checked out when I planned on returning same day. I also didn't like that upon checking in, I was not advised that there would be $100 hold per day on the card for incidentals. Also, I almost got charged for valet parking when I was advised upon check in that it would be comped throughout my stay when I sign up as a Bonvoy member for the first time. Also the hotel was a little loud at night from being on the main street.

2026-01-19 • via Nuitee
A
Alexander • couple • at
10
Pros:

Alles war traumhaft das Frühstück und das Bett waren das beste

2026-01-19 • via Nuitee
V
Vanessa • couple • us
10
2026-01-19 • via Nuitee
A
Alexander • extended_group • us
10
2026-01-19 • via Nuitee
G
Ghostintheshell93 • Solo travel
10
Amazing experience in Sacramento!
Pros:

Absolutely loved staying here! It's a short walking distance to the convention center, it's a beautiful hotel, and the restaurant The Grange is lovely to sit in in the early morning to eat the delicious food. As a Marriott Platinum member, I love how this hotel offers you two free entrees daily at their restaurant. Really good service. The staff was friendly and helpful, the room was clean, and the location is in a good place.

Downsides I experience, but which would not affect me returning to this hotel: If you're a big guy like me, the toilet seat is something to consider. It's one of those old toilets with a circle seat and not an elongated seat so be ready for awkward bathroom visits. There is only valet parking for this hotel and it can be easy to miss where to bring your car in if you've never been to the Citizen before and don't know where valet is. These criticisms are mostly for myself to remember in the future when I should return to this hotel, but overall it is an excellent hotel and I had a great stay.

2026-01-13 • via Tripadvisor
F
Fernando • couple • us
9
2026-01-11 • via Nuitee
A
Aceves • family_with_children • us
6
Pros:

The holtel and staff were great

Cons:

The location is not great.Area seems sketchy.

2026-01-07 • via Nuitee
I
Israel • couple • us
8
Amazing stay regardless. Me and my fiancé were very happy.
Cons:

Valet needs more assistance and line was long.

2026-01-06 • via Nuitee
O
Olha • family_with_children • us
7
2026-01-03 • via Nuitee
U
Uelese • extended_group • us
10
2026-01-02 • via Nuitee
C
Celia • couple • us
10
Pros:

Stunning

2026-01-02 • via Nuitee