The Citizen Hotel, Autograph Collection

What a great hotel! I loved the check in and Angelica took great care of me. She made me feel welcome and was fast and efficient. I didn't get to meet the maintenance team but my hat is off to them. They keep this 100+ year old hotel (that's what I was told when I asked) in great shape. Everything in my room was well cared for and in working order. That isn't always easy in older hotels. I didn't get to try the restaurant because it was a quick stay but breakfast looked like they were busy. Loved my stay and this would be my choice if I am back in the area.

The staff was fantastic

Alles war traumhaft das Frühstück und das Bett waren das beste

Breakfast was delicious. Cleanliness of the room and everything functioned as expected.

Absolutely loved staying here! It's a short walking distance to the convention center, it's a beautiful hotel, and the restaurant The Grange is lovely to sit in in the early morning to eat the delicious food. As a Marriott Platinum member, I love how this hotel offers you two free entrees daily at their restaurant. Really good service. The staff was friendly and helpful, the room was clean, and the location is in a good place.

Downsides I experience, but which would not affect me returning to this hotel: If you're a big guy like me, the toilet seat is something to consider. It's one of those old toilets with a circle seat and not an elongated seat so be ready for awkward bathroom visits. There is only valet parking for this hotel and it can be easy to miss where to bring your car in if you've never been to the Citizen before and don't know where valet is. These criticisms are mostly for myself to remember in the future when I should return to this hotel, but overall it is an excellent hotel and I had a great stay.

The holtel and staff were great

Stunning

The food in the restaurant is very good. Atmosphere, decor and history of the hotel is what we love about the hotel. Plus some great views too from the upper floors.

The property was extremely clean and had a sweat aroma almost like a bakery.

I have been booking rooms at The Citizen Hotel (Autograph Collection) almost every single week for the past year—easily 52+ nights annually—for high-profile celebrity clients. That consistent, high-volume business ends today because of one front desk agent’s complete unwillingness to help.
On December 14, 2025, my client arrived to check in but had lost his wallet and couldn’t present a physical card for incidentals. I immediately called the desk and offered to provide a credit card authorization form (standard practice in the industry). Agent Anissa flatly refused, citing “policy” for third-party bookings. When I asked her to simply cancel the existing non-refundable reservation so I could rebook directly and handle payment myself, she again refused and told me to contact Expedia/Hotels.com—even though Expedia confirmed the hotel has full authority to cancel or modify.
Because of Anissa’s rigid, unhelpful stance, I was forced to book and pay for a second room that same night for the same guest. I lost an entire unnecessary room night due to her lack of flexibility and poor customer service.
I escalated the issue to management (Antonio Sifuentes, Director of Rooms), who apologized but offered no refund or meaningful resolution—only the suggestion to book directly in the future. That does nothing to address the immediate financial loss caused by their staff.
As a result, I have canceled all remaining reservations for the rest of the year (including this weekend) and will no longer book at The Citizen Hotel or any other Autograph Collection property. You’ve permanently lost a guest who was bringing you guaranteed revenue of at least 52 nights per year, if not more.
There are plenty of hotels in Sacramento that understand hospitality means working with loyal guests in reasonable situations. The Citizen Hotel clearly does not. Save yourself the frustration—stay elsewhere.