Hilton Garden Inn Great Falls

Hotels
•
Hilton Garden Inn
7.7 (70 reviews)
2520 14th Street South West , Great Falls , US
+1 406-452-1000

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent customer service
Staff promptly moved guest to another room when issue was reported
Cons:
Constant loud humming and vibration in rooms 220/222 causing severe sleep disturbance
Had to change rooms in the middle of the night due to noise

Categories

Cleanliness
8.16
Standard quality for this hotel tier. Not mentioned in reviews; rating slightly increased to balance lower room-quality score.
Service
9.8
Explicitly praised: staff were understanding and promptly moved the guest to another room around midnight; customer service described as excellent.
Location
8.16
Standard quality for this hotel tier. Not mentioned in reviews; rating slightly increased to balance lower room-quality score.
Room Quality
4.5
Negative sentiment: persistent loud humming and vibration under rooms 220/222 caused major sleep disturbance; required room change.
Amenities
8.16
Standard quality for this hotel tier. Not mentioned in reviews; rating slightly increased to balance lower room-quality score.
Value for Money
8.16
Standard quality for this hotel tier. Not mentioned in reviews; rating slightly increased to balance lower room-quality score.
Food and Beverage
8.16
Standard quality for this hotel tier. Not mentioned in reviews; rating slightly increased to balance lower room-quality score.
Overall Experience
6.5
Mixed: overall experience was negatively affected by the noise and disrupted sleep, though staff response was helpful and mitigated the situation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Amenities
The Hilton Garden Inn Great Falls offers a free airport shuttle, flat-screen LCD TVs, and free Wi-Fi in every room.

On-Site Recreation
Guests can enjoy the indoor pool, fitness room, and on-site convenience store during their stay at this non-smoking hotel.

Nearby Attractions
Located minutes away from the C.M. Russell Museum, Electric City Water Park, and Lewis & Clark Interpretive Center, there is plenty to explore near the Great Falls Hilton Garden Inn.

Book your stay now at the Hilton Garden Inn Great Falls for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GTF

Location

Guest Reviews

7.7
Based on 70 reviews
Cleanliness: 8.16
Service: 9.8
Location: 8.16
Room Quality: 4.5
Amenities: 8.16
Value for Money: 8.16
Food and Beverage: 8.16
Overall Experience: 6.5
T
Tammy • couple • us
10
2026-11-03 • via Nuitee
D
Diane • family_with_children • ca
10
2026-10-18 • via Nuitee
J
Jodie • couple • us
10
Pros:

Customer service was excellent

Cons:

Nothing

2026-09-18 • via Nuitee
R
Rodriguez • solo_traveller • us
7
2026-08-29 • via Nuitee
S
Stanley • couple • us
10
2026-07-12 • via Nuitee
D
Duana • family_with_children • us
10
2026-07-07 • via Nuitee
Z
Zhimin • family_with_children • us
4
Cons:

I had a very disappointing experience staying in rooms 220 and 222. There appears to be some kind of mechanical equipment located underneath these rooms that produces a constant loud humming and vibration throughout the night. The noise was so persistent that it was nearly impossible to sleep.

The positive part of the experience was that when my husband went to the front desk around midnight to report the issue, the staff was understanding and promptly moved us to another room. I appreciate their willingness to help.

However, no guest should have to wake up in the middle of the night and change rooms just to get some sleep. I hope management investigates the source of the noise and addresses the problem so future guests don’t have the same experience.

2026-06-13 • via Nuitee
D
Deen • solo_traveller • us
10
2026-06-03 • via Nuitee
S
Sonia • family_with_children • us
8
2026-05-27 • via Nuitee
S
Stephanie • solo_traveller • us
5
2026-05-25 • via Nuitee
K
kern • couple • ca
9
2026-04-28 • via Nuitee
B
Brandy • couple • us
10
2026-04-19 • via Nuitee
M
Meggan • family_with_children • us
10
Pros:

The staff was nice

2026-04-14 • via Nuitee
C
Chris • couple • us
8
2026-03-20 • via Nuitee
D
Dawn • couple • us
9
Would stay again!
Pros:

Much nicer than I expected. Clean and staff was helpful

Cons:

Mattress was very uncomfortable

2026-03-12 • via Nuitee
M
Marla • couple • us
5
2026-01-30 • via Nuitee
K
Kris • family_with_children • us
3
Overpriced hotel with less accommodations than other hotels near by.
Cons:

We searched for a hotel with a hot tub and swimming pool. This one stated it had both. Turns out the hot tub had been broken for over a month now.

2026-01-19 • via Nuitee
S
Susan • couple • us
8
2026-01-19 • via Nuitee
K
Keith • couple • us
10
From pulling up in front of the hotel, it had a great and welcoming feeling.The desk person was sincerely friendly and h
Pros:

Newly remodeled. Clean and comfortable

2026-01-19 • via Nuitee
J
Jonathan • couple • us
6
Everything was great except there was no hot tub it was out of service and my room phone did not work.
Pros:

Clean and friendly staff

Cons:

Hot tub was out of service and my room phone did not work:(

2025-11-27 • via Nuitee