Staybridge Suites Reno Nevada by IHG

Hotels
•
Staybridge Suites
8.9 (433 reviews)
10559 Professional Circle , Reno , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Variety of breakfast options
Nice staff
Cons:
Noise from neighbors
Cleanliness issues
Room key troubles

Categories

Cleanliness
7.98
Multiple complaints about dirty dishes and poorly cleaned rooms.
Service
9.45
Some staff were noted as very helpful and nice, but there were isolated incidents of rudeness.
Location
9.49
The property was in a good location, convenient for guests.
Room Quality
7.94
Concerns regarding noise from neighbors and issues with room amenities.
Amenities
8.97
The breakfast options were well-received and the pool provided leisure.
Value for Money
8.93
Value appears reasonable given the location and facilities.
Food and Beverage
9.48
Breakfast was frequently praised, especially the variety.
Overall Experience
8.95
Mixed feelings due to noise and cleanliness issues, but good breakfast and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:45

Property Description

Suite Living with All the Comforts of Home
Enjoy the convenience of fully-equipped kitchens and free Wi-Fi in our suites, perfect for extended stays or quick getaways. Each suite features a cozy seating area with a flat-screen cable TV for your entertainment.

Amenities for Every Need
Take advantage of our indoor pool for a relaxing swim, stay on top of your workout routine at the 24-hour gym, and get work done efficiently at our business center. Whether you're traveling for leisure or business, we have you covered with on-site laundry facilities and barbecue options.

Explore Reno's Best
With Wild Island Family Adventure Park nearby and downtown casinos just a short drive away, our hotel is the perfect base for your Reno adventures.

Book your stay at Staybridge Suites Reno Nevada for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RNO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 5 per day.

Location

Guest Reviews

8.9
Based on 433 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 8.95
V
Violet • family_with_children • us
10
Relaxing
Pros:

Staff was awesome and friendly very helpful

Cons:

Kitchen didn’t have pots and pans in one of our rooms but found some in our second room

2026-02-10 • via Nuitee
E
Ekaterina • family_with_children • us
10
2026-01-31 • via Nuitee
V
Victor • family_with_children • us
9
A wonderful family-oriented place to stay while away from home.
Pros:

Happy hour meal.

Cons:

The breakfast was almost the same every day. I would have prefered some variety.

2026-01-31 • via Nuitee
A
Anna • couple • us
9
We had a great time♥️🤗
Pros:

Friendly staff clean room and very convenient 🤍

Cons:

Nothing

2026-01-29 • via Nuitee
G
Greg • family_with_children • us
7
We had a good time at the Staybridge Suites.
Pros:

The breakfast was awesome!

Cons:

The pool is freezing cold.
Our toilet didn’t flush well.

2026-01-20 • via Nuitee
E
Elly • family_with_children • us
8
The staff was very nice, the room, although it needed some work, was quiet and pet friendly.
Pros:

The area was nice and peaceful, the room was large, and the staff was friendly. They had a pool, which my granddaughter loved, and a free buffet breakfast. They allowed dogs, which was important to us.

Cons:

The room needed new carpet (or flooring would probably by more sanitary) and a new refrigerator. The walls definitely needed paint. The sofa was very uncomfortable.

2026-01-19 • via Nuitee
C
chelsea • family_with_children • us
10
Perfect for families traveling
Pros:

I like the staff. They were so friendly and awesome! The room was very comfortable. I loved the gym..

Cons:

The only downside was the indoor pool would have been better if it was heated it was quite cold.

2026-01-19 • via Nuitee
K
kristen • family_with_children • us
10
Very clean. Friendly staff. Nice amenities.
Pros:

Quiet. Safe. Good parking.

2026-01-19 • via Nuitee
R
Ruben • family_with_children • us
10
2026-01-14 • via Nuitee
Z
Zeila • extended_group • us
10
Exlente personal que habla español !
Pros:

Me toco personal que hablo español y fue exlente me ayudo bastante jenny fue muy muy amable nos ayudo a conseguir una habitacion accesible para mi familia y mis perros

Cons:

mi ultima estancia pasada la muchacha que hablaba puro ingles nos trato muy mal la de recepcion fue grosera con mi hija

2026-01-14 • via Nuitee
S
Shindy • solo_traveller • us
10
2026-01-10 • via Nuitee
J
Jessica • family_with_children • us
10
2026-01-09 • via Nuitee
N
Nuñez • family_with_children • us
9
Genial
Pros:

La amabilidad

Cons:

Nada

2026-01-05 • via Nuitee
Y
YOUXIANG • couple • us
9
2026-01-04 • via Nuitee
E
Elizabeth • family_with_children • us
5
What should have been a restful, relaxing vacation, turned out to be a headache with noisy neighbors for 11 days!
Pros:

The property was in a good location and the facility was nice.

Cons:

My family and I were disappointed that the neighbors beside our room, and the upstairs tenants were the most noisiest ever. There was banging and stomping and screaming, the dragging of furniture, all this throughout the day and night while we tried sleeping! The water pressure was horrible, it went from feeling great to close to dripping. And when the pressure went weak, so did the warm water, causing it to go cold! When we arrived into our room, the dishes in the dish washer were used/ dirty. We had to wash them the day we settled in. My daughter had to use the restroom by the pool and I politely went and asked the front desk if that there wasn’t any tp in the restroom by the pool, and she said nothing to me, but she did slam a tp roll on the desk and walked away. She was rude! However, there was a cleaning checklist on the back of the door of that restroom, and clearly, from what it stated, it had not been clean in 5 days, and it was gross. I felt bad for the man that was making the breakfast each morning, I think he may have been Hispanic, but he was so nice! He kept a smile as he worked so hard trying to appease all the guests, adults and children, while the majority of guests made an absolute mess with food and just the area in general! He cooked and cleaned simultaneously and continued to ask if we needed anything, with a smile. 11 nights of the sound of pounding and yelling, did not make for a good stay unfortunately.

2026-01-03 • via Nuitee
M
Michelle • family_with_children • us
6
Nice happy hour and breakfast
Pros:

The breakfast was good, lots of options.

Cons:

Trouble with the room keys. The room wasn't fully clean. Every dish was crammed into the dishwasher. We had to wash dishes in order to use them. We found a room key under the coffee maker and debris around the room. Not a thoroughly cleaned room.

2026-01-01 • via Nuitee
J
jeannemM3286LK • Family
10
Excellent Customer Service
Pros:

We had an excellent stay here for a few days with our pet. Clarissa, Rebecca, Jennifer, and Jose made the stay most enjoyable. They were very friendly and accommodating. We enjoyed great service. The room was very clean upon arrival. We will be back.

2025-12-19 • via Tripadvisor
Z
Zeila • extended_group • us
5
Pesimo servicio no habia cobijas para el sofacama y la muchacha trato muy mal ami hija y mi hermana
Pros:

La ubicacion exlente el desyuno estubo bien

Cons:

Cuando llegue me recibieron bien pero cuando llegue ala habitacion ni habia mas que solo 2 toallas y no habia cobijas extra para sofa cama y mande a mi hija y mi hermana y la recepcionista las trato muy mal les dijo que en la habitacion debia haber todo eso y mi hija les dijo que no habia por eso estabamos llendo yo no pude ir con ella a recogerlos debido a que tengo una condicion medica , pero me molesto eso como si estubieramos mintiendo ademas el colchon del sofa cama estaba muy sucio lleno de unas manchas raras , deberian ser mas a tentos en eso y en el personal !

2025-12-12 • via Nuitee
K
Kathy • couple • us
10
We stay here every year for Strret Vibrations!
Pros:

Love the breakfast and it’s in a good location

2025-12-04 • via Nuitee
S
Sheri • family_with_children • us
9
2025-11-20 • via Nuitee