Gran Real Yucatan

Hotels
8.1 (207 reviews)
Calle 56 No 474 x 55 , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Nice building
Helpful staff
Cons:
Understaffed service
Outdated rooms
Poor breakfast quality

Categories

Cleanliness
7.85
Mixed reviews about cleanliness, with mentions of dust in the curtains and outdated bathrooms.
Service
8.85
Some staff were nice, but there were complaints about being understaffed and mixed niceness.
Location
9.35
Positive feedback on the hotel's central location and accessibility.
Room Quality
7.35
Rooms described as feeling old with outdated bathrooms; some enjoyed the spaciousness.
Amenities
8.35
Good amenities mentioned; however, there were complaints about the pool lighting and towels.
Value for Money
7.85
Mixed sentiments regarding value; breakfast was considered overpriced and not good.
Food and Beverage
6.85
Negative comments regarding the breakfast quality, with recommendations to avoid it.
Overall Experience
8.35
Overall enjoyment noted, but significant issues were raised that impacted experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:53

Property Description

Modern Rooms with Private Balcony
Enjoy the luxury of modern rooms at Gran Real Yucatan, each featuring a private balcony and stylish decor with pool or garden views.

Outdoor Pool and Sundeck
Relax and soak up the sun by the outdoor pool with a spacious sundeck, perfect for unwinding after a day of exploring historic downtown Merida.

Dining at The Emperor and Bar Los Vitrales
Indulge in local Yucatecan delicacies and international cuisine at The Emperor restaurant, or savor light dining options and a variety of drinks at Bar Los Vitrales.

Ready to experience the charm and comfort of Gran Real Yucatan? Book your stay now and make unforgettable memories in the heart of the Yucatan peninsula.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.1
Based on 207 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
E
Evangelina • family_with_children • mx
9
2026-02-14 • via Nuitee
T
Tienda Farfan • couple • mx
10
Estuve muy bien atendido, me sentia mejor que en mi casa, y el lugar me encanto
Pros:

La atencion del personal fue excepcional, absolutamente de todo el personal, el lugar esta muy bonito y confortable, esta muy bien ubicado

2026-02-13 • via Nuitee
M
MENESES CRESPO • extended_group • mx
8
BUENO
Pros:

AFGRADABLE Y LIMPIO, MUY PACIFICO. ATENCION EXCELENTE

Cons:

SALIO UNA CUCARACHA

2026-02-12 • via Nuitee
K
karen • couple • us
4
Disappointed because this property has potential to be a great stay.
Pros:

No breakfast....but good location. The pool was not in the sun and not inviting. Beautiful garden but no nice lighting or music for ambiance. No colorful flowers..no books or ornaments. The chandeliers in the courtyard were all missing... just cords hanging... really weird!?!?

Cons:

The sitting area/kitchenette was really goofy with useless furniture like a cabinet and bar counter that took up space instead of a table and chairs that could be useful. No chair to sit on balcony.
The room overlooks an overgrown garden and a fountain that wasn't operating and dangerous stepping stones .

2026-02-11 • via Nuitee
A
Alexander • couple • de
6
2026-01-27 • via Nuitee
C
Carlos • family_with_children • mx
2
No acudan sirve sólo para dormir y por lo que pagas no conviene
Pros:

Ubicación

Cons:

No tienen ya ni personal dell bar ya el bar no da servicio solo desayuno y tampoco cena pésimo servicio

2026-01-22 • via Nuitee
S
Sergio Yagred • couple • mx
10
LO RECOMIENDO AL 100% TODO EXELENTE
Pros:

EXELENTE

2026-01-21 • via Nuitee
A
Agathe • couple • fr
3
Je ne conseille pas
Pros:

L’emplacement, l’hôtel en dehors des chambres (patio, piscine) est plutôt joli

Cons:

La chambre était inconfortable au possible :
- draps rugueux, oreillers si vieux qu’ils se délitaient à l’intérieur, salle de bain plus que vieillissante
- wifi quasi inexistant, bruit électrique constant la nuit, le frigo était tellement bruyant qu’on a du le débrancher et donc frigo non fonctionnel
- baignoire non fonctionnelle puisque le bouchon ne fermait pas
- pour couronner le tout : un cafard dans la chambre la deuxième nuit
- vue piscine en théorie (payé pour) mais entièrement cachée par la végétation (donc chambre très sombre)
- la moitié des réceptionnistes ne parle pas anglais
À ce stade c’est pas une question de malchance

2026-01-20 • via Nuitee
I
Ilse Maria • solo_traveller • mx
7
Bonito, pero no lo suficientemente limpio ni cómodo.
Pros:

Los lugares comunes del hotel son muy bonitos y tiene una gran ubicación para moverse caminando en el Centro de Mérida.

Cons:

A las habitaciones les falta mantenimiento y también una limpieza más profunda.

2026-01-20 • via Nuitee
J
Jameson • couple • ca
5
The location was excellent, parts of the hotel very beautiful but rooms and service disappointing
Pros:

There was no breakfast served the first morning. We ate at the restaurant the next morning and the quality was poor. The lobby and pool area were beautiful.

Cons:

There were very few people there, staff or guests. Front desk staff challenged to check us in and checked us in to the wrong room. We moved to the correct room. The bathroom door came partly unhinged one night. Room service came at inconvient times.

2026-01-18 • via Nuitee
A
Anne • family_with_children • ca
7
un hôtel typiquement mexicain, le jardin et la piscine très agréable, très propre, bien situé
Pros:

très bien situé

2026-01-17 • via Nuitee
A
Alejandro • couple • mx
10
regresaria
Pros:

preciosa finca, muy agradable estancia, ubicacion magnifica,

Cons:

que me cobraron por querer llegar una hora antes, mismo que tuve que pagar, por cuestion personal, pero no va con accesibilidad para el cliente

2026-01-13 • via Nuitee
B
Brian • couple • ca
8
Front desk staff was friendly and helpful. Room staff only passable as well.
Pros:

Good location with large room and lovely lobby area.

Cons:

Breakfast service intermittent and only passable.

2026-01-12 • via Nuitee
A
Andreas • family_with_children • ch
9
2026-01-12 • via Nuitee
I
Isaias Ramirez • family_with_children • mx
8
Pros:

La arquitectura del hotel.

Cons:

No suministran una toalla para cada huésped, los jabones son pequeños y no suministran suficientes, tampoco proporcionan una botella de agua por huésped.

2026-01-11 • via Nuitee
C
Cynthia • couple • us
10
Overall we enjoyed it
Pros:

Old charm

Cons:

Staff initially busy and we had to wait a little while filter attention

2026-01-09 • via Nuitee
J
Joachim • extended_group • de
7
2026-01-08 • via Nuitee
A
Andreas • family_with_children • se
10
Pros:

Allt var bra! Rum, personal, poolområde, läget, avskildhet.

Cons:

Möjligen att det var prassliga "kisskydd" i en säng. Det tog vi bort.

2026-01-07 • via Nuitee
N
Nicholas • couple • us
6
Pros:

Good building, rooms, location

Cons:

Understaffed. Some were nice but many were grumpy, seemingly from overwork and interacting mostly with tour groups. Breakfast was overpriced and not good.

2026-01-05 • via Nuitee
K
Kelly • family_with_children • us
6
Pros:

Spacious courtyard, firm bed.

Cons:

Rooms felt old. Mixed niceness of hotel staff.

2026-01-04 • via Nuitee