DoubleTree by Hilton Richmond - Midlothian

Hotels
Doubletree by Hilton
8 (340 reviews)
1021 Koger Center Boulevard , Midlothian , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Location
Cons:
Cleanliness issues
Parking fees
Breakfast inconsistencies

Categories

Cleanliness
7.46
There was hair in the sink upon arrival, indicating poor housekeeping.
Service
8.93
Staff were consistently mentioned as friendly, helpful, and attentive.
Location
8.47
The hotel is conveniently located near key areas.
Room Quality
7.42
Rooms were clean but several issues like cracked doors and roaches were noted.
Amenities
7.95
Amenities like the pool were enjoyed, but parking fees were a downside.
Value for Money
7.91
Good value compared to nearby hotels, despite some complaints about fees.
Food and Beverage
7.96
Breakfast was highlighted as good overall, but not meeting expectations on some occasions.
Overall Experience
7.93
Overall stay was mostly positive with areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:26

Property Description

Luxurious Amenities
Indulge in our plush bedding and unwind in the spacious seating area in each room, complete with free Wi-Fi for your convenience.

Delicious Dining Options
Start your day with a delightful breakfast at Midlo Bistro Restaurant and end it with a scrumptious dinner at our Atrium Bar, offering a variety of tempting dishes.

Convenient Location
Situated near Chesterfield Towne Center and Stonehenge Country Club, our hotel is also close to Brightpoint Community College and the University of Richmond.

Book your stay at Doubletree by Hilton Richmond - Midlothian now for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Renovation work of the hotel will be carried out from July 29, 2024 to February 28, 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 340 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
A
anthony solo_traveller us
7
Ok
Pros:

Location

Cons:

Broken sink, iron broken

2026-03-07 via Nuitee
M
Maya solo_traveller us
10
2026-03-06 via Nuitee
G
G8803BMlindah Business
10
Good Experience
Pros:

The room was clean and spacious. Elevators are fast. Lots of parking. The buffet had a good selection for the price. Jeanette provided outstanding service. Would stay here again when in the area.

2026-02-28 via Tripadvisor
J
jennywP7786YU Family
10
Wonderful stay
Pros:

Everything about our stay was excellent! Clean room, wonderful front desk staff, greeted with warm cookies, breakfast was delicious! Jeanette attended to us during breakfast with exceptional service! Margaret at the front desk had us smiling and laughing. Definitely recommend this stay!

2026-02-28 via Tripadvisor
9
987BarbaraC Solo travel Charlotte, North Carolina
8
Will Stay Again
Pros:

Enjoyed 2 nights here while visiting family. Rooms were comfortable and clean. We used the indoor pool even though the water was a little too cold for me. Breakfast buffet was very nice with a wonderful selection of fresh fruit. Server Jeanette kept my coffee cup full and hot which I appreciated.

2026-02-24 via Tripadvisor
T
tammyrY7346TZ Couples
8
Would book again if needed
Pros:

Location was great .., hotel over all clean and rooms are clean… walls are paper then you can hear people in hallways. Water pressure in room 822 was very very poor.. maintenance was called said he could not do anything… they did not offer to move us… the wall unit temperature control does not work… had to go to the unit to control it… breakfast was great and Jeanette was awesome.

2026-02-22 via Tripadvisor
E
ericgM2146OL Business
10
Perfect night to prep for next days work event
Pros:

Great experience. Jeanette was wonderful at breakfast! The late night front desk helped with a minor problem with my room and got me squared away quickly. Very comfortable, quiet and perfect to prep for my wit event the next day.

2026-02-22 via Tripadvisor
5
554roderickw Couples
10
Hotel breakfast
Pros:

Jeanette was amazing as a breakfast server!

2026-02-21 via Tripadvisor
E
edwinrZ8153LJ Couples
10
Excellent
Pros:

My stay at DoubleTree by Hilton Richmond-Midlothian was absolutely amazing. From the moment we arrived, everything exceeded our expectations. The highlight of our trip was the breakfast each morning.
At breakfast, Jeanette truly made my wife’s and my experience unforgettable. She was warm, attentive, and went above and beyond to make sure we were well taken care of. Her kindness and professionalism really stood out and made our stay even more special.
We can’t wait to come back!

2026-02-16 via Tripadvisor
F
Flyer13278649726 Couples
10
Good Valentine Morning
Pros:

Great service from the breakfast servers Ms. Jeanette and Ms.Caddy. Supper is easy to talk to first thing in the morning and very helpful. Perfect duo!

2026-02-14 via Tripadvisor
K
keydrond Business
10
Bon Appetite
Pros:

I was there for work with Dominiona Power and I has well fed.. The food and service was memorable. Eugene James was friendly and skilled at making the experience gravy!

2026-02-11 via Tripadvisor
8
885corya Business
10
Outstanding Service
Pros:

We had a wonderful bistro experience, and Sabrina truly made it special. She was incredibly sweet, attentive, and welcoming from start to finish. Her positive attitude and genuine care made us feel right at home. Excellent service like hers is what keeps us coming back. Thank you, Sabrina!

2026-02-10 via Tripadvisor
R
RichardH1946 Family
10
Great stay! No complaints at all
Pros:

Stayed for weekend dance competition. Very nice rooms, amenities and the breakfast buffet was great! Conveniently located to many restaurants and places to see.
Jeanette and Sabrina in the bistro kept our tables clean and the dining experience enjoyable.

2026-02-07 via Tripadvisor
D
D4684PHmarlonm Business
10
Shakira is the BEST
Pros:

Shakira is so great!! She is warming and very welcoming and knows about her drinks!! Top notch service! She made sure everyone was taken care of and was satisfied with their services

2026-02-06 via Tripadvisor
A
Ayanamc Family
10
Sabrina was fantastic!
Pros:

Sabrina was fantastic! She was super helpful with a fantastic, positive energy. She made our breakfast experience delightful.

2026-01-31 via Tripadvisor
S
shiheimw Family
10
Great personal service.
Pros:

Had breakfast with my family before a reunion, Mrs. Sabrina and Theddy were super helpful taking care of my kids ( one was under the weather).
Great people!
Thanks!

2026-01-31 via Tripadvisor
L
Lacolem Business Cancun, Yucatan Peninsula
10
Amazing service, fabulous tub, and gluten-free cookies
Pros:

The team was fantastic in making sure that my stay was as great as it possibly could be. I appreciate both THOMAS and SEAN F. for their kindness and extraordinary service. My junior suite, hotel room is absolutely wonderful! So roomy spacious and quiet. The tub is humongous !!! They even had gluten-free cookies!

I’m in the area for business after this big snowstorm/ice storm and was weary from my day dealing with the icy conditions. All of these amenities has put a bright spot in my hard day. I will be coming here every time. I’m in the area because they were so amazing!

2026-01-28 via Tripadvisor
K
kathrynkW1838DW Family
10
Ice storm
Pros:

We spent four days here during the ice storm and felt well cared for by the staff and facilities. Sabrina in particular was fabulous at helping keep me and my two young kids fed and happy so that I could maintain my sanity during this tricky time, sure did appreciate her and the constantly flowing coffee!!

2026-01-28 via Tripadvisor
C
CatdaddyGA Business Loganville, Georgia
10
Dining experience
Pros:

I had breakfast and Jeanette took very good care of me. She checked on me and made sure I had everything I needed. Also great to experience great customer service while traveling..

2026-01-24 via Tripadvisor
C
Crystal couple us
10
2026-01-23 via Nuitee