DoubleTree by Hilton Richmond - Midlothian

Hotels
•
Doubletree by Hilton
8 (398 reviews)
1021 Koger Center Boulevard , Midlothian , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Location
Cons:
Cleanliness issues
Parking fees
Breakfast inconsistencies

Categories

Cleanliness
7.46
There was hair in the sink upon arrival, indicating poor housekeeping.
Service
8.93
Staff were consistently mentioned as friendly, helpful, and attentive.
Location
8.47
The hotel is conveniently located near key areas.
Room Quality
7.42
Rooms were clean but several issues like cracked doors and roaches were noted.
Amenities
7.95
Amenities like the pool were enjoyed, but parking fees were a downside.
Value for Money
7.91
Good value compared to nearby hotels, despite some complaints about fees.
Food and Beverage
7.96
Breakfast was highlighted as good overall, but not meeting expectations on some occasions.
Overall Experience
7.93
Overall stay was mostly positive with areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:26

Property Description

Luxurious Amenities
Indulge in our plush bedding and unwind in the spacious seating area in each room, complete with free Wi-Fi for your convenience.

Delicious Dining Options
Start your day with a delightful breakfast at Midlo Bistro Restaurant and end it with a scrumptious dinner at our Atrium Bar, offering a variety of tempting dishes.

Convenient Location
Situated near Chesterfield Towne Center and Stonehenge Country Club, our hotel is also close to Brightpoint Community College and the University of Richmond.

Book your stay at Doubletree by Hilton Richmond - Midlothian now for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Renovation work of the hotel will be carried out from July 29, 2024 to February 28, 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 398 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
G
G1553PAbrians • Family
10
Janette and the Bistro Staff
Pros:

Me and my children were taken care of by Janette and the staff of the Bistro for breakfast each morning of our stay. Wonderful conversation and loving care!!! Thank you all so much.

2026-06-20 • via Tripadvisor
L
lonnieb973 • Family
2
DoubleTree Midlothian Disaster
Pros:

TERRIBLE EXPERIENCE! We had to give them a 1 because that is as low as you can go:
We arrived June 11th, 2026 for a Handicapped Room (room 231): when we arrived the water pipes where being flushed out so I turned off the hot water and I cleaned the sink and tub. The bathroom floor was wet from the shower so I dried the floor.The next issue was the AC Unit was not working correctly. We were moved to room 334 (another handicapped room): the sink spewed water as it did not have an aerator, the commode would threaten to overflow every other flush, the water in the bath tub leaked as it took a great amount of hand strength to shut the water off, and the hand held wand wand had a large hole in the plastic so water could not travel to the nozzle. It had another shower head that was not easy to navigate.
We reported the first 3 items Thursday Night. We reported the shower wand issue on Friday. Friday afternoon we were told an engineer had been assigned and the problems corrected. None of the issues were repaired. Saturday morning I got a rating request from Doubletree and gave the hotel a 1. All of a sudden I started getting text messages asking what the issues were. I had reported the issues 4 times but repeated the list of issues a 5th time. On Saturday afternoon the aerator was put on the sink, the commode worked better but the other issues still remained and were still not repaired when we left on Monday, June 15th. I did not waste my time telling them the sink was stopped up as that would have been a waste of time.

2026-06-16 • via Tripadvisor
Z
Z4103QQac • Business
4
Disappointing - NOT recently renovated
Pros:

Definitely not recently renovated as described on the site's website. Definitely NEEDS renovated. The property is run down and ragged. Certainly not what I would expect at a Doubletree. Yuck. If I hadn't been driving 12 hours and just needed to sleep before a meeting tomorrow, I would have found a better place.

2026-06-15 • via Tripadvisor
J
jessicalK3494XE • Business
10
Feels Like Home
Pros:

Thank you to Jeanette for the warm hospitality this morning when she dropped off breakfast! And Happy Birthday! She is amazing!

2026-06-14 • via Tripadvisor
J
jaydenw142 • Couples
6
It was okay.
Pros:

Don’t get me wrong it’s a nice hotel. But being that me and my boyfriend saw 3 roaches in our room is beyond me. Being that we had to move to a whole different room in the middle of the night is unacceptable.

2026-06-07 • via Tripadvisor
R
robn2019 • Family • Cave Spring, Virginia
10
Excellent stay
Pros:

I had a great stay at the DoubleTree Hotel Midlothian. The hotel was clean, comfortable, and the staff truly made the visit exceptional. The front desk team was outstanding — Vickie, Margaret, and Ms. Elise were excellent and went above and beyond by getting us checked in very early, which was greatly appreciated after traveling. Everyone at the front desk was welcoming, professional, and helpful throughout our stay. Breakfast was fantastic with plenty of fresh and delicious options. A special thank you to Jeanette in the Bistro, who was absolutely top notch! Her warm personality and amazing customer service made each morning enjoyable. I would definitely stay here again and highly recommend this hotel to anyone visiting the area.

2026-06-07 • via Tripadvisor
D
DBM • solo_traveller • us
10
Pros:

Very friendly staff, super clean. Wedding we were attending reception held here. Wonderful experience all around!!!

2026-06-07 • via Nuitee
B
brandip501 • Family
10
Pleasant first stay
Pros:

The hotel was nice, clean and comfortable. Loved Jeanette and her service during breakfast.! When we checked in the two ladies at the front desk were friendly, helpful and welcoming.

2026-06-06 • via Tripadvisor
P
Pamela • solo_traveller • us
8
Would probably stay again
Pros:

Staff was nice. Hotel was clean. Room was clean, one of the drawers was broken, but plenty of other room for unpacking, the pillows were amazing. The gym was nice, a lot of options for working out. The warm cookies were really yummy.

Cons:

My only real complaint was the pool. I picked the hotel specifically for the pool. It didn't look like the pictures at all and the water was cold and murky. We couldn't see the bottom, so it was a little creepy. I missed the part about the parking fee, so that was kind of a bummer too.

2026-06-02 • via Nuitee
J
jerrypC5009HG • Couples
10
Thank you Janette!
Pros:

Janette at the midlo bistro was fantastic.
Great service with a smile!

2026-06-01 • via Tripadvisor
H
Hannah • extended_group • us
8
Comfortable and convenient. Friendly staff.
Pros:

Breakfast buffet was very good indeed. Set up of facilities was good. Staff were all helpful and friendly.

Cons:

Building feels a little tired. The women’s bathroom in the pool area had problems - toilet wasn’t flushing and faucet wasn’t working. Pool water was also cloudy…

2026-06-01 • via Nuitee
Y
Yalanda • couple • us
9
Our stay was very comfortable. We were there for a wedding and the hotel was in a great location
Pros:

The hotel was located close to restaurants and shopping.

2026-05-30 • via Nuitee
K
Kefah • solo_traveller • jo
8
Pros:

Locations

Cons:

The cleaning service

2026-05-28 • via Nuitee
L
lorriw430 • Couples
10
Great Way to Start the Day
Pros:

It was a full house and jam packed with tournament kids and families. Our room was on the 8th floor and blissfully quiet. Everyone was kind and helpful. At breakfast, I met Jeanette, who works the dining room and is also an elementary school teacher! Shout out to teachers for making a difference and to Jeanette for starting my morning with a smile!

2026-05-24 • via Tripadvisor
T
T8367PQalyssas • Family
10
Excellent
Pros:

Our experience was great! Jeanette and Sabrina at the breakfast buffet were amazing, they were super attentive and always made sure we had what we needed. They need a raise!!

2026-05-23 • via Tripadvisor
M
Malik • couple • us
8
2026-05-20 • via Nuitee
Y
Yolanda • family_with_children • us
7
First and Last time
Pros:

I did like the location
I did like the bed

Cons:

Room was dusty, Showerhead, shower curtain rod was rusty. I could have gotten pass that, overall, the room was clean. The fact that you have to pay for parking at a place you have already paid to stay is egregious. Did not live up to the Brand. First and Last time.

2026-05-18 • via Nuitee
M
Matthew • solo_traveller • us
5
Pros:

Clean and nice

Cons:

No complimentary breakfast pay for parking. There is fees they don't tell you about!!

2026-05-16 • via Nuitee
S
Shakiya • couple • us
8
2026-05-14 • via Nuitee
6
612virginiaq • Family
10
Lovely Staff
Pros:

Jeanette was a perfect host in the breakfast room! She made sure everyone was well taken care of. The food was hot and delicious.

2026-05-08 • via Tripadvisor