Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Friendly staff
Cleanliness
Cons:
High prices
Poor communication
Dated facilities

Categories

Cleanliness
8.03
There were mixed sentiments about cleanliness; some mentioned it being good while others noted old facilities.
Service
8.5
Generally positive regarding service, though there were specific complaints about communication issues.
Location
9.04
Many reviewers appreciated the hotel's convenient location.
Room Quality
7.99
Rooms were described as comfortable but some noted dated aspects and maintenance issues.
Amenities
8.02
Amenities were good; however, some guests felt that the room provisions could be improved.
Value for Money
7.48
Some guests expressed that the hotel is overpriced for the quality received.
Food and Beverage
8.03
Food options received mixed reviews; some enjoyed the breakfast while others found it lacking.
Overall Experience
8.5
Overall, guests had a positive experience, although some complaints were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:59

Property Description

Luxurious Accommodation and Prime Location
InterContinental Santiago offers an exquisite stay in the upscale El Golf district, a stone's throw away from Santiago’s World Trade Centre.

Top-Notch Amenities
Enjoy a rejuvenating dip in the heated swimming pool, hit the state-of-the-art gym, and tantalize your taste buds at the two distinct restaurants offering Mediterranean and Italian cuisine.

Relaxation and Wellness
Indulge in the sauna, pamper yourself with massages and facial treatments, or work with a personal trainer. Your well-being is our top priority.

Ready to experience luxury and comfort at InterContinental Santiago? Book your stay now for an unforgettable getaway!

Important information:

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 788 reviews
Cleanliness: 8.03
Service: 8.5
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8.5
J
Jose • solo_traveller • cl
10
2026-08-29 • via Nuitee
F
frias • extended_group • cl
1
Una muy mala experiencia.
Pros:

La ubicación es buena.

Cons:

Durante mi estadía, los ascensores se echaron a perder y nadie aviso nada. Habían huespedes subiendo y bajando por las escaleras, y solo por uno de ellos supe que había un ascensor para funcionarios que podíamos usar.
Los ascensores nunca funcionaron y nadie dio ninguna explicación, ni menos alternativas.
Por otro lado, el agua de la ducha salía fría, tampoco se solucionó.
Y durante el desayuno, nos estuvieron apurando todo el tiempo porque tendrían un evento.

2026-08-26 • via Nuitee
S
Sara • couple • cl
9
2026-08-25 • via Nuitee
A
Arturo • family_with_children • cl
10
Excelente hotel
Pros:

Excelentes instalaciones muy lujoso y amplio

Cons:

Panoramas externos los días domingo como eventos de iglesias que colapsan el estacionamiento y algunas áreas del lobby

2026-08-24 • via Nuitee
C
Camilo • couple • cl
10
Pros:

Personal muy atento.

2026-08-24 • via Nuitee
A
Alejandra • solo_traveller • ar
8
2026-08-21 • via Nuitee
J
Juan Ignacio • extended_group • ar
10
Fueron 3 días maravillosos
Pros:

Excelente atención de todo el personal; me sentí a gusto y volvería a elegirlos

Cons:

Algunos pequeños problemas con los ascensores pero se generaron por reformas en los mismos

2026-08-20 • via Nuitee
M
María Eugenia Sacerdote • solo_traveller • us
9
Pros:

La reserva hecha por booking pésima. La habitación espantosa. Toda la noche martillando en el piso superior.
Tuve que pedir cambio de habitación y el hotel se portó estupendamente bien.
Las veces que hice directamente por mail supera ampliamente a las veces que lo hice por booking.

2026-08-19 • via Nuitee
A
Alejandra • family_with_children • cl
10
Muy buena
Pros:

Me alojé ahí porque era el mismo lugar del congreso y debo destacar que tanto en el desayuno, en la carta del restaurante como en el coffee habían opciones veganas con sus respectivos letreros o íconos para distinguirlas. En mi caso sólo necesitaba que no tuviera lácteos. El personal siempre muy amable.

2026-08-17 • via Nuitee
S
Sebastian • couple • cl
10
2026-08-13 • via Nuitee
A
Ana Maria • solo_traveller • cl
10
2026-08-13 • via Nuitee
W
William Hak Su • couple • br
9
2026-08-11 • via Nuitee
M
Marcelo • couple • cl
1
Pésima
Pros:

No hubo desayuno pues no lo incluyeron en el precio por lo demás caro. La recepcionista de portó pésimo pues me robaron mis documentos y tuvimos que cambiar la reserva a nombre de mi pareja y ella pretendía cobrar por ambas reservas. Solo cedió cuando le solicité la presencia del gerente

Cons:

La recepcionista pésima actitud y absoluta falta de empatía

2026-08-10 • via Nuitee
S
Sara • family_with_children • mx
10
Pros:

. Las instalaciones, el personal y la ubicación es buenísima.

Cons:

Lo único que no nos gustó fue el buffet, creemos que puede ser mejor y con más variedad por lo que cuesta

2026-08-10 • via Nuitee
H
hans • couple • cl
10
2026-08-10 • via Nuitee
N
Norma • family_with_children • br
10
Muito Agradável
2026-08-10 • via Nuitee
C
Carl • couple • br
7
2026-08-09 • via Nuitee
R
Ramirez Guillen • extended_group • pe
1
No había agua como servicio y me hicieron cobros adicionales que no han podido ser devueltos en su totalidad
Pros:

Está limpio

Cons:

No había agua como servicio y me hicieron cobros adicionales que no han podido ser devueltos en su totalidad

2026-08-07 • via Nuitee
M
MANOEL IGNACIO • family_with_children • br
9
Recomendo e voltaria!
Pros:

O principal ponto de destaque positivo foi o café da manhã com diversas opções de salgados, doces, sucos e cafés. Ainda há disponível diversos omeletes e ovos para solicitar e ser servido na hora. A piscina muito bem aproveitada também, ainda mais por ser aquecida e propiciar o uso em qualquer época do ano. Outra situação excelente é a disponibilidade de kit de café da manhã para quem vai fazer passeios, pois estes iniciam geralmente as 5h.

Cons:

Infelizmente nem tudo são flores, ficamos 1 semana em três pessoas (exatamente como foi feita a reserva) e mesmo assim apenas em uma oportunidade tivemos 3 tolhas de banho disponíveis, sendo necessário em todas as demais vezes solicitar toalhas para todos tomarem banho (falta de atenção dos funcionários responsáveis pela arrumação dos quartos). As duas camas de casal disponíveis são exatamente de casal, ou seja, não espere uma cama com espaço confortável (poderiam pelo menos disponibilizar camas queen). O chuveiro adota um padrão não muito bom de ter apenas uma parte fechada por uma porta de vidro, fazendo com que a água saia e "alague" o banheiro.

2026-08-04 • via Nuitee
R
Regina • solo_traveller • cl
10
2026-08-03 • via Nuitee