Frasers House, a Luxury Collection Hotel, Singapore

Hotels
•
Luxury Collection
9.1 (1099 reviews)
80 Middle Road , Singapore , SG
+65 6338 7600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, central location (directly above Bugis MRT; close to shopping and attractions)
Very friendly, accommodating and attentive staff
Excellent, extensive breakfast and generally praised food
Clean, spacious and comfortable rooms with boutique character
Nice swimming pool and pleasant hotel atmosphere
Many guests describe the property as a unique, luxurious gem and say they'd return
Cons:
Some rooms/property areas are dated; reports of mould and maintenance issues
No lift access to some rooms — inconvenient with luggage
Perceived high prices for food/drinks and occasional extra charges
At least one unresolved deposit/charge complaint
Occasional slow service or overwhelmed management during changes
Isolated room issues: AC hiccups, water pressure and damaged dry-cleaning incident

Categories

Cleanliness
9
Rooms are frequently described as clean and well kept; a few mentions of dated areas and isolated mould (e.g., tissue box) lowered the score slightly.
Service
9.9
Staff are repeatedly praised as friendly, exceptional and accommodating; isolated reports of slow response and overwhelmed management are rare compared with overwhelmingly positive service comments.
Location
10
Consistently praised as brilliant/central — directly above Bugis MRT, next to shopping centres and close to major attractions.
Room Quality
8.3
Rooms are described as spacious and comfortable, but several guests noted the property is dated in places, with issues like poor water pressure, AC hiccups, no lift access and occasional mould.
Amenities
8.9
Amenities like the swimming pool are praised and the hotel offers boutique character; accessibility (no lift) and some aging elements reduce the score slightly.
Value for Money
7.3
Multiple comments about high prices (in-hotel food/drinks), extra charges (e.g., milk jug) and at least one unresolved deposit issue indicate perceived poor value for some guests.
Food and Beverage
9.7
Breakfast and hotel food receive frequent high praise for being extensive and excellent; several guests specifically singled out the breakfast and dining positively.
Overall Experience
9.7
Majority of reviews describe a fabulous, luxurious and memorable stay with many guests saying they'd return — minor negatives do not materially affect the overall strong impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Accommodation
Elegantly decorated rooms with LCD cable TVs, air conditioning, and Club InterContinental Lounge benefits offer a comfortable stay for guests.

Convenient Location
Located near Marina Bay, with quick access to Bugis Junction Mall, Bugis MRT Station, and major shopping areas like Orchard Road, making it ideal for both business and leisure travelers.

Top-Notch Amenities
Featuring an outdoor pool, rooftop garden with city views, 24-hour gym, and a variety of dining options including Chinese specialties at Man Fu Yuan Restaurant, ensuring a delightful and memorable stay.

To experience luxury, convenience, and top-notch amenities, book your stay at InterContinental Singapore now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

9.1
Based on 1099 reviews
Cleanliness: 9
Service: 9.9
Location: 10
Room Quality: 8.3
Amenities: 8.9
Value for Money: 7.3
Food and Beverage: 9.7
Overall Experience: 9.7
O
Offir • solo_traveller • il
10
Amazing
Pros:

The facility has a lot of character, far long from the industrial, cement like other hotels in Singapore. The rooms are spacious and comfy. I will be happy to come back any time I’m in Singapore.

Cons:

Liked everything

2026-10-31 • via Nuitee
A
Aliya • extended_group • kz
9
2026-10-28 • via Nuitee
E
Eloise • couple • au
10
2026-10-26 • via Nuitee
P
Pei ju • family_with_children • tw
9
2026-10-26 • via Nuitee
A
ali • couple • qa
8
2026-10-23 • via Nuitee
S
Sandra • solo_traveller • au
10
Absolutely fabulous
Pros:

Everything was perfect. Can’t wait to come back.

Cons:

Nothing

2026-10-23 • via Nuitee
I
Ian • solo_traveller • gb
9
Had a super stay
Pros:

Staff exceptional

Great central location

Cons:

Nothing

2026-10-21 • via Nuitee
E
Eric • couple • ch
10
Sehr schönes Hotel, freundliches Personal an guter Lage
Pros:

Super hilfbereites Personal. Entgegenkommend bei vorzeitiger Abreise wegen Gesundheit gefährdeten Luft in singapore

Cons:

Nichts

2026-10-21 • via Nuitee
D
Dinara • couple • kz
10
Персонал отличный, местоположение отличное!
Pros:

Местоположение

Cons:

Списали депозит с карты, но возврата так и не было

2026-10-19 • via Nuitee
T
Tania • couple • au
10
A fabulous place to stay, a beautiful boutique hotel offering exceptional service.
Pros:

The staff are very friendly and accommodating. Beautiful clean rooms and the food is amazing.

Cons:

nothing

2026-10-19 • via Nuitee
M
MInh • extended_group • vn
9
2026-10-18 • via Nuitee
P
poonam • couple • ae
10
Pros:

Location was brilliant and the hotel was very nice! Room was nice and well equipped.

2026-10-17 • via Nuitee
A
Amarpal • couple • in
10
Absolutely great location and property
Pros:

Excellent location, great breakfast

Cons:

Nothing really

2026-10-17 • via Nuitee
R
Russell • couple • au
9
Excellent hotel, warm service and great breakfast!
Pros:

Excellent hotel, wonderful breakfast and rooms were lovely. Location great.

Cons:

Quite expensive and was touch annoyed they wanted us to pay for a jug of milk. Otherwise not much else we didnt like.

2026-10-14 • via Nuitee
M
Min Li • family_with_children • sg
8
Pros:

Located just above the Bugis station and within the shopping centre compound

The swimming pool was nice and bed really comfortable

Cons:

Some parts of the room are quite old and can tell from the mould on the tissue box in the toilet — hope that that can be addressed

2026-10-12 • via Nuitee
R
Ramya • family_with_children • au
10
Such a pleasant and luxurious stay with excellent customer service. a true unique gem in the city
Pros:

So luxurious and clean! excellent customer service too.

Cons:

I don’t have any complaints.

2026-10-09 • via Nuitee
C
Clive • couple • gb
8
Pros:

Excellent breakfast and location.

Cons:

Large room, but very dated and no lift access, so had to carry our suitcases up the stairs.

2026-10-08 • via Nuitee
J
Johan • extended_group • nl
8
Pros:

attentive personnel, comfortable rooms, extensive breakfast

Cons:

price-level of in-hotel food and drinks

2026-09-18 • via Nuitee
A
Alexandra • couple • au
10
Pros:

The location was very central to Raffles, Singapore River, Chijmes etc. next door to a MRT station.
Breakfast had an extensive selection. Staff were very friendly and efficient.

Cons:

Nothing

2026-09-13 • via Nuitee
M
Mohammad Bin • solo_traveller • bd
7
Good but lacking finesse
Pros:

The location. Being connected to Bugis Junction and Bugis+ is huge. MRT access is a big win. Staff are friendly. Decent breakfast.

Cons:

The property is a little dated. Water pressure isn't the best. We had an AC hiccup. The aircon did not like adhering to the thermostat and the compressor was weak. It was either turn it down and freeze or turn it up a little and sweat. Also we got 2 hair shampoos in the shower and no shower gel. They fixed it once I called them. The management seems a little overwhelmed since the ownership/management change.

2026-09-11 • via Nuitee