Holiday Inn Express Hotel & Suites Chicago West Roselle by IHG

Hotels
•
Holiday Inn Express
8 (369 reviews)
1490 West Lake Street , Roselle , us
+1 630-351-0101

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Cons:
Dirty rooms
Outdated facilities
Poor value for money

Categories

Cleanliness
6.21
Several reviews highlighted issues with dirty rooms and inadequate housekeeping.
Service
9.68
Majority of reviews indicated positive customer service experiences from staff.
Location
9.22
Location was generally appreciated by guests.
Room Quality
7.17
Multiple comments on room condition being outdated or damaged.
Amenities
8.2
Breakfast was praised, but amenities were often not as advertised.
Value for Money
6.16
Perceived as poor value compared to other updated hotels.
Food and Beverage
9.21
Food quality received positive feedback despite some concerns.
Overall Experience
8.18
Guests appreciated aspects of the stay but had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:45

Property Description

Oversize Rooms and Exceptional Service

This Roselle hotel boasts oversize rooms with 40-inch flat-screen TVs, free WiFi, and convenient amenities like a microwave and Keurig coffee maker® in every room. Enjoy the indoor pool, hot tub, daily hot breakfast, and 24-hour fitness and business centers during your stay.

Convenient Location and Nearby Attractions

Located off the Elgin-O'Hare expressway, this hotel is minutes away from Schaumburg, Bloomingdale, Hanover Park, Carol Stream, and Addison. Explore nearby attractions like Lynfred Winery just a 6-minute drive away and Woodfield Shopping Center 13 km from the hotel.

Easy Access to Transportation

With the Metra Train station only 1.6 km away, guests have easy access to explore downtown Chicago, just a 40-minute drive from the hotel.

Book your stay at Holiday Inn Express Hotel & Suites Chicago West Roselle for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8
Based on 369 reviews
Cleanliness: 6.21
Service: 9.68
Location: 9.22
Room Quality: 7.17
Amenities: 8.2
Value for Money: 6.16
Food and Beverage: 9.21
Overall Experience: 8.18
N
Nicholas Maina • solo_traveller • us
10
2026-08-15 • via Nuitee
A
Amy • family_with_children • us
4
it's just a place to sleep
Pros:

Nothing really it was just a place to sleep.

Cons:

The Hotel

2026-08-03 • via Nuitee
D
DIPU • family_with_children • us
7
2026-07-05 • via Nuitee
M
Marcy • couple • us
8
2026-07-05 • via Nuitee
H
Herrera Olivera • solo_traveller • us
10
2026-06-29 • via Nuitee
T
Tobice • extended_group • us
9
2026-06-23 • via Nuitee
J
jasper ian • solo_traveller • us
8
2026-06-14 • via Nuitee
R
Richard • solo_traveller • us
8
2026-06-10 • via Nuitee
K
Klaudion • family_with_children • us
1
garbage
Pros:

i book the family room and they give it to me another room

Cons:

everything

2026-06-08 • via Nuitee
L
Larry • couple • us
10
Overall good.
Pros:

Location

Cons:

Airport to close by . The noise was very loud.

2026-05-29 • via Nuitee
N
nauman • family_with_children • us
10
Very pleasant and comfortable
Pros:

good location , good value, good breakfast, I had such a good experience

Cons:

There was nothing to be disliked ! Only that pool was closed for maintenance

2026-05-22 • via Nuitee
H
Henry • solo_traveller • ca
10
Pros:

Clean

Cons:

Nothing

2026-05-10 • via Nuitee
A
Amanda • family_with_children • us
1
Cons:

Front desk staff were VERY rude. I cancelled my reservation in person and I’m still waiting on my refund. They don’t answer the hotel phone and won’t respond back to booking.com

2026-05-06 • via Nuitee
M
Muhammad • extended_group • us
2
Pros:

Easy to find.

Cons:

Hotel never picked up the phone. Was trying to change my reservation and they were no help. Bathroom was dirty.

2026-04-20 • via Nuitee
S
Susan • solo_traveller • us
10
2026-04-20 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

Staff was exceptional and facility was beyond expectations

Cons:

Nothing

2026-04-20 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

Everything was beyond expectations

Cons:

Nothing

2026-04-20 • via Nuitee
T
Tom • couple • us
6
2026-04-14 • via Nuitee
J
Jeremy • family_with_children • us
8
Pros:

Large facility with helpful staff.

Cons:

Lobby was dirty as well as the elevator, room was spacious.

2026-03-03 • via Nuitee
H
Helms • solo_traveller • us
10
2026-02-09 • via Nuitee