The Westin Verasa Napa

Hotels
•
Westin
8.9 (231 reviews)
1314 Mckinstry Street , Napa , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Rooms need modernization
Breakfast service was slow

Categories

Cleanliness
8.48
Rooms were clean, but some guests mentioned outdated rooms.
Service
9.25
Some guests noted excellent valet and friendly staff.
Location
9.49
Many reviews highlighted the excellent location near attractions.
Room Quality
8.44
Rooms need modernization and some issues with obstructed views.
Amenities
8.97
Amenities were satisfactory but could improve in breakfast setup.
Value for Money
8.63
Overall high prices for the quality offered.
Food and Beverage
8.98
Food was decent with some good reviews, but breakfast could improve.
Overall Experience
8.95
Overall pleasant stay, though expectations were sometimes higher.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:20

Property Description

Luxurious Riverside Retreat with Gourmet Dining

Panoramic Views and Modern Amenities
Indulge in the breathtaking mountain views from our outdoor saltwater pool and spacious suites with kitchenettes. Enjoy the modern decor, separate living areas, and private balconies with each suite. Relax in the soaking tubs and plush bathrobes provided in the bathrooms.

Relaxation and Recreation at Your Fingertips
Unwind on the sundeck or by the firepit, stay active in the modern gym, or challenge friends to a game of bocce. Let our concierge desk curate your wine tours for a truly immersive Napa Valley experience.

Culinary Delights and Convenience
Savor exquisite modern French cuisine at La Toque or opt for all-day dining at Bank Café and Bar. With the South Napa Marketplace nearby and wineries within reach, your stay at Westin Verasa-Napa promises both luxury and convenience.

Book now for an unforgettable stay at Westin Verasa-Napa, where luxury meets leisure in the heart of Napa Valley.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pets must be under 40 pounds.

La Toque and Bank Café are closed on Monday and Tuesday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Guest Reviews

8.9
Based on 231 reviews
Cleanliness: 8.48
Service: 9.25
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 8.95
R
RICHARD • couple • us
6
2026-04-18 • via Nuitee
G
gauravsrivastava8 • Family • Bangalore District, Karnataka
2
Not a luxury hotel at all
Pros:

This was not a service lapse - it was a breakdown of basic hospitality standards.
We booked a one-night stay at The Westin Verasa Napa expecting a premium Marriott experience. Instead, we encountered multiple on-property failures—particularly around hygiene, communication, and service handling—that led us to cut our stay short and depart early. While Marriott later acknowledged service lapses in writing, the overall response did not reflect the seriousness of the issues experienced. This is shared factually so other travelers can make an informed decision.
Key issues during the stay:
- Early check-in mismanagement: Request was made and reconfirmed, yet we were repeatedly given shifting timelines and asked to return later, only to find the room still not ready.
- Unacceptable hygiene standards: Chewing gum adhered inside the refrigerator and unsanitary food-preparation surfaces in the suite.
- Room not fully prepared: Housekeeping and maintenance issues remained unresolved even after check-in.
- Lack of acknowledgment: No clear apology or ownership taken for the condition of the room, particularly the kitchen area.
- Indifferent service response: Interactions felt dismissive and procedural rather than solution-oriented, with no meaningful attempt at recovery.
- Breakfast handling: Despite being on a full B&B package, we were repeatedly handed breakfast vouchers, suggesting internal confusion around our booking.
- Poor breakfast experience: When we arrived for breakfast, we were asked to return after a 30–60 minute wait, with no apology, no alternative offered, and no attempt to prioritize or accommodate—this was the point at which we decided to end the stay.
- Early departure: We chose to check out earlier than planned due to the cumulative experience.
- Inadequate resolution: Despite documented issues and written acknowledgment, the property declined a meaningful refund, offering loyalty points and a waived fee instead; a small partial refund was later processed, which does not align with the experience

2026-04-17 • via Tripadvisor
S
Séamus • couple • ie
10
2026-04-15 • via Nuitee
A
Alfred • family_with_children • us
10
Pros:

Outstanding 😃

2026-03-31 • via Nuitee
C
Conklin • couple • us
9
2026-03-16 • via Nuitee
K
Karen • couple • us
9
2026-01-30 • via Nuitee
K
Kimberly • family_with_children • us
10
Pros:

Beautiful hotel. Very close to everything

2026-01-26 • via Nuitee
L
Lilian • solo_traveller • br
8
Caro p o atendimento
Pros:

Localizacao e conforto

Cons:

Voucher p cafe da manha

2026-01-25 • via Nuitee
E
Elena • couple • us
10
2026-01-19 • via Nuitee
D
Danny ray • couple • us
10
2026-01-19 • via Nuitee
R
Rucha • family_with_children • us
9
we had nice holidays break staying at the Westin.
Pros:

location was excellent.

Cons:

pillows weren't great.

2026-01-04 • via Nuitee
V
Vera Beatriz • solo_traveller • br
8
2025-12-31 • via Nuitee
L
Lilian • couple • br
8
Caro para o que oferecem
Pros:

Cozinha
Conforto

Cons:

Ar condic barulhento
Banheira com chuveiro nao e segura

2025-12-30 • via Nuitee
M
MBNYC123 • Couples • New York City, New York
10
Lovely stay and great location
Pros:

We had a lovely stay at the Westin Napa. The hotel is super conveniently located right across the street from the wine train and blocks from the market and first street. Our one bedroom was very clean, quiet and comfy. There is a lovely pool and hot tub and fire pit and the restaurant was surprisingly good for dinner and breakfast

2025-11-16 • via Tripadvisor
6
669karynh • Couples • Toronto, Ontario
6
The experience was unremarkable
Pros:

I was expecting more from this property. Rooms need a refreshment to modernize them. Front desk was nice enough but the overall stay was unremarkable. It’s located a bit further away from the downtown shops and restaurants.

2025-11-15 • via Tripadvisor
L
lindcam • Couples • Charlotte, North Carolina
6
Good location - needs a refresh
Pros:

The hotel is in a good location in Napa. Common areas are nice, but the rooms are outdated and could use a refresh. It's quite expensive for the quality.

2025-11-09 • via Tripadvisor
R
Robert • couple • us
10
2025-11-05 • via Nuitee
C
Clarkvara • Couples • Fairport, Finger Lakes, New York
10
Great hotel, service, and location
Pros:

Stayed on night here last Friday after a business trip in SF. Thanks to my Titanium Bonvoy status I was upgraded to a Superior suite which was absolutely incredible. Two full bathrooms, complete kitchen, and balcony overlooking the Napa River and the Napa River Trail. Service was great, couldn't get the balcony door open and someone came right away. Hotel is right next to the Oxbow Market and a short trail walk into downtown Napa. Perfect location.

2025-10-28 • via Tripadvisor
N
Nina • solo_traveller • us
6
2025-10-17 • via Nuitee
S
Sofia • extended_group • gt
1
Cons:

The service

2025-10-13 • via Nuitee