Hampton Inn Manhattan - Times Square South

Hotels
Hampton Inn
7.8 (2694 reviews)
337 West 39th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Welcoming staff
Good breakfast
Convenient location
Cons:
Dusty rooms
Poor room size
Elevator issues
Overpriced

Categories

Cleanliness
6.65
Rooms showed signs of dust and lack of deep cleaning.
Service
9.99
Staff were welcoming and attentive, going above and beyond.
Location
8.66
Convenient location, though elevators were insufficient.
Room Quality
6.11
Room size was too small for four people and dated.
Amenities
8.14
Basic amenities; breakfast was served off paper plates.
Value for Money
6.6
Perceived value does not match price; overpriced for what was offered.
Food and Beverage
7.65
Breakfast was good but lacked variety.
Overall Experience
8.62
Mixed feelings; some positive staff interactions, but overall disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:39

Property Description

Convenient Location
Located within a short walk of Times Square, the Hampton Inn Manhattan Times Square South offers easy access to the heart of New York City. Just 2 blocks from the 42nd Street Port Authority Subway Station, exploring the city is a breeze.

Modern Amenities
Each contemporary room is equipped with a flat-screen TV, coffee facilities, in-room safe, and bathroom amenities. Stay connected with free Wi-Fi and enjoy a comfortable stay in the heart of the city.

Complimentary Services
Start your day right with a hot continental breakfast served every morning. Take advantage of the on-site gym with full-length mirrors and a business center for your convenience.

Experience the best of New York City at the Hampton Inn Manhattan Times Square South. Book your stay now!

Important information:

Housekeeping service is offered every four days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 46
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 125
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 11
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.8
Based on 2694 reviews
Cleanliness: 6.65
Service: 9.99
Location: 8.66
Room Quality: 6.11
Amenities: 8.14
Value for Money: 6.6
Food and Beverage: 7.65
Overall Experience: 8.62
D
Demelash Sisay family_with_children il
8
Great experience
Pros:

Good staff good location

Cons:

Everything

2026-07-25 via Nuitee
R
Ryan couple us
4
Great location would not recommend.
Pros:

Loved the location. Convenient for the purpose of our visit. Breakfast was great staff was helpful and friendly.

Cons:

Night staff at front desk. Not very approachable. Finding out about the valet fee at check in was very misleading. Getting the final bill and seeing that it was a fee per day was not explained by the staff. Was never given a bill to view prior to checking out. This was a main reason that we chose this hotel due to having parking. A parking fee was not clear while booking. Bathroom shower was very small. Time waiting to receive vehicle after checking out was unreasonable. Air conditioning would not stay on which made the room very warm.

2026-07-24 via Nuitee
P
Perulero rubio solo_traveller es
9
2026-07-21 via Nuitee
O
Omar family_with_children cl
10
Volveremos
Pros:

Habitaciones limpias y con buen espacio, Excelente sector muy tranquilo, ideal para salir del bullicio de Manhattan. Volveremos

2026-07-21 via Nuitee
S
saad extended_group ma
1
2026-07-19 via Nuitee
O
Olivier extended_group fr
7
Un séjour agréable
Pros:

Situation géographique, personnel gentil, bon petit déjeuner avec gaufres, propreté chambre nettoyée tous les jours,

Cons:

Salle du petit déjeuner trop petite
Attente trop longue aux ascenseurs
Chambre de 4 trop petite

2026-07-18 via Nuitee
S
Smith family_with_children us
5
Pros:

Staff was friendly

Cons:

I had to cut my stay short. I checked in and was barely there a few hours. I had to leave unexpectedly because I received a call my father passed away. It was disappointing that I was not offered some money back on the room. Even if it was a just a few dollars. The room was over &500

2026-07-17 via Nuitee
S
Sebastian couple ec
8
2026-07-16 via Nuitee
D
Dilhayat couple us
5
Pros:

Location

Cons:

Not clean

2026-07-16 via Nuitee
N
Nimat couple us
6
Staff was very friendly but the room was rather old and could of been cleaner
Pros:

The staff was helpful and very friendly

Cons:

Need to be updated and new lining

2026-07-13 via Nuitee
D
Darlene family_with_children us
9
We enjoyed our stay. The breakfast staff was great! Front desk staff was welcoming and helpful.
Pros:

Breadfast-A
Staff-A
Housekeeping-A
Elevator-C (just took a long time to come and small)
Appearance-B
Room-B (tight, good views, AC was loud)

2026-07-13 via Nuitee
M
mccruz1 Couples Tres Cantos
10
A hidden gem in Manhattan
Pros:

The Hampton Inn Times Square South is a hidden gem. We spent a few days there, and everything was a pleasant surprise. When we arrived just before midnight, check-in was quick and seamless thanks to Faith, who was incredibly friendly and efficient. She explained the breakfast details and activated our digital key. The digital key feature is fast and convenient—though it requires a Hilton Honors membership, which is quick, easy, and free to set up. You can unlock your room via the app and even share the digital key with up to three other people. We were assigned a room on the 30th floor with views of various skyscrapers and the Empire State Building—what a fantastic surprise! On July 4th, we were lucky enough to have a room facing the river where the fireworks celebrating the country's 250th anniversary were held; watching them from up high was amazing. Our room was spacious and clean, equipped with everything needed for a comfortable stay. It featured a large TV, air conditioning, a fridge, a coffee maker with all the fixings, a phone, a desk and chair, two nightstands (with sliding shelves and lamps), a safe, and a full bathroom stocked with hand soap, body lotion, body wash, shampoo, conditioner, tissues, shelves, hangers, shower caddies, and a hairdryer. One of the room's best features was the abundance of USB-A and USB-C ports. There were so many—on the nightstand lamp base, the alarm clock, the desk—plus plenty of standard power outlets throughout the room. The window had both blackout and sheer curtains and could be opened slightly for fresh air. The views were spectacular. The room also included an iron and ironing board. Add a King-size bed (2 meters wide) to the mix, and what more could you ask for? If I had to point out any areas for improvement, they would be that the TV isn't a smart TV (so you can't watch Netflix or Prime Video...), the phone in my room didn't work (though I didn't need it anyway), and the space between the bed and the large TV dresser is a bit tight. None of this detracts from the fact that the room remains comfortable, clean, and very quiet.
Breakfast is included in the rate and features a buffet of hot and cold items: assorted juices (from a dispenser), coffee, cocoa powder, almond milk (though you can request other types), boiled eggs, omelets or scrambled eggs (they alternate), sausages, potatoes, toast, muffins, cereal, butter, jam, cream cheese, fruit (bananas, apples, oranges), yogurt... and best of all, the waffles made by César—the most efficient, friendly, and pleasant waiter we have ever met. He makes them himself because they turn out wonderfully, and you can add various toppings like chocolate chips or nuts; there is also chocolate syrup, whipped cream, and maple syrup (too sweet for me), along with other toppings. It’s a real highlight and a fantastic way to start the day. The breakfast room tends to get crowded during peak hours (between 9 and 10 AM), but if you go earlier, it’s usually not a problem. César is always on the lookout to find you a seat. You can also take your breakfast up to your room.
The housekeeping staff are very kind and attentive, always ready to help and provide whatever you need. They are polite, discreet, and highly efficient.
Alonso deserves special mention; when he is at the front desk, he helps with absolutely anything you need. He is kind, friendly, attentive, and extremely capable when it comes to any request—whether it’s arranging a taxi with a fixed price, giving directions, or recommending local restaurants. By the way, César (from the breakfast room), his colleague, Alonso, and most of the housekeeping staff are Spanish speakers, which is great. The other front desk staff are also very kind and helpful; I needed to print something, and they simply told me to email it to the front desk and they would print it for me.
Finally, I would like to mention Susana McCoon—the best and most approachable hotel General Manager I have ever met. She is personable, friendly, and kind, responding quickly and efficiently to any questions you might have, whether before or during your stay. I had the opportunity to meet her in person and was impressed by her approachable manner, her kindness, and, above all, her professionalism. A perfect 10 for her and her entire team, as well as for this hotel—a hidden gem in Manhattan! We will definitely return and recommend it to family and friends whenever we can. Bravo to you all!

2026-07-10 via Tripadvisor
G
Gabor couple hu
1
Next time reply to my messages and offer better solution for my request. Pathetic customer service from your side. Unfor
2026-07-10 via Nuitee
I
Israel solo_traveller cr
1
Fatal
Pros:

Nada

Cons:

Diay estaba recen pintado todo el piso lleno de agua la alfombra toda humedad todo mal

2026-07-10 via Nuitee
C
Charlotte couple us
7
It was an okay stay
Pros:

Location

Cons:

The elevators were not working properly and there was trash left in our room

2026-07-10 via Nuitee
L
Lucas family_with_children br
10
Como se estivesse em casa!
Pros:

O acolhimento e atenção de todos os funcionários!!! Incrível!

Cons:

Fomos em 4 pessoas e o apartamento era pequeno, porém, nada diferente de todas as hospedagens de NY

2026-07-09 via Nuitee
H
Houser solo_traveller us
8
Great Hotel for the price savy traveler.
Pros:

Prefect Location, very walkable, and the cost per night.

Cons:

Like many people said, there's only 2 small elevators that service the entire hotel, even hotel staff with the cleaning equipment use them. So during busy times of day it's not uncommon to wait for the elevator to arrive multiple times and it's full. Even with that I'd stay here again.

2026-07-09 via Nuitee
E
Ernesto s solo_traveller es
10
Perfecto y buen precio
Pros:

Tranquilo, buena ubicación, camas cómodas, buen desayuno para ser Estados Unidos, atentos y amables.

Cons:

El único pero los ascensores. Aunque lo máximo que tuvimos que esperar fueron unos 5 minutos

2026-07-09 via Nuitee
W
Winnie extended_group gb
9
Pros:

Loved staying here with friends had a great time and they have lovely facilities and perfect location

Cons:

$3 for a small bottle of water 💀

2026-07-09 via Nuitee
W
William extended_group pr
10
Very good; more than I expected.
Pros:

Location

2026-07-09 via Nuitee