Towneplace Suites by Marriott Arundel Mills

Nice place. Great location. Nice staff.

The room was clean and quiet. Very comfortable.

Don't know didn't go to gym

Toilet didn’t work in the first room. Gave us another room, kitchens sink barely worked and no hot water for the shower.

This place is walking distances from the Casino and the mall my family enjoyed that part

Kind staff, clean room. Snacks and drinks were a bit pricey. The pool was out of service, we would've loved to use it!

EVERYTHING WAS GREAT

Disappointing Stay at TownePlace Suites Arundel Mills – Would Not Recommend

I stayed at TownePlace Suites by Marriott in Arundel Mills, Hanover MD for one week, and unfortunately, it was a regrettable experience from start to finish.

The hotel is clearly outdated and in desperate need of remodeling. The carpets throughout the property were visibly dirty and gave off a musty odor—definitely not what you’d expect from a Marriott-branded property. Housekeeping was inconsistent at best, only servicing rooms every other day, and even then, the cleaning was superficial. Trash wasn’t emptied, surfaces weren’t wiped down properly, and fresh linens were hit or miss.

The most frustrating part of my stay was the complete lack of responsiveness from the general manager, Shariff. I left multiple messages requesting a call back and even visited the front desk several times hoping to speak with him directly. He was never available, and I never received any follow-up. This level of disregard for guest concerns is unacceptable.

Overall, the service was poor, the facilities were neglected, and management was nowhere to be found. I would strongly advise others to look elsewhere. There are plenty of other hotels in the area that actually value their guests. I regret every day of my stay and will not be returning.

The property was good. Location was great. I was there for a 3 day stay to see a Yankee game and explore the area. I loved that the Casino and mall was prettty much a 5 minute drive away.

The housekeeping staff was very friendly and accommodating but I found the front desk staff to be very dry. I asked about what else was in the area and was basically told “I don’t go out much” instead of at least referring me to one of the guide books which I found later in the lobby. Overall I had a nice stay but the front desk staff need to be a little more hospitable.

It was amazing, home away from home

The room was relatively clean except for the water/mold damage in the bathroom which seemed to be from the broken shower curtain. The curtain wouldn’t stay open OR closed somehow due to being bent down in the middle. It caused water to spill everywhere onto the floor when the shower was in use. The WIFI disconnected quite frequently as well. The staff were very nice! The AC in the room made a terrible high pitched screech the entire time as well.

Very nice and clean

2nd time staying. Much better experience than the first time.
Room was pretty clean
Staff was friendly
WiFi was reliable
Water in shower was cold though and some tears in the sheets on my bed.
But overall pretty decent experience. Maybe some upgrades would help

Clean well located near entertainment food shopping very comfortable

The only positive was its proximity to Arundel Mills. Staff were unfriendly and barely communicative. Despite requesting a quiet room, I was placed next to the linen room and front entrance. The room had basic furniture, a fridge, and a stove, but it smelled bad, was outdated, and had very poor water pressure. I doubt I’ll return.

Great stay with am Breakfast

Everyone was very nice and friendly. Very clean. Definitely would recommend.

I have stayed here off and on for years with no issues. I booked through expedia and got charged by both expedia, upon booking, and the hotel upon check out. It has been a total pain in the butt dealing with 3rd party customer service on the expedia end, and all because the front desk at the hotel was of no help. I'm not sure if it has anything to do with the new management at the hotel, but I have stayed here a dozen times over the years without any issues. I shouldnt have to feel like this or deal with this headache. I just want the money that they over charged me. It should not be this difficult, but you never know in today's society what people are really trying to do to the customer.

Very convenient to Maryland Live casino. Breakfast was adequate. Tv placement in room was terrible as the person on the left side of the bed had a wall blocking it. Nice to have a kitchenette. Bathroom and furniture needs updating. The sofa was literally 5_6 inches higher on one end.

I still have not gotten hold removed from my credit card a whole 6 days later