Holiday Inn Express Folkestone - Channel Tunnel by IHG

Hotels
•
Holiday Inn Express
8.8 (193 reviews)
Cheriton Parc, Cheriton High St, Folkestone, England, CT18 8AN , Folkestone , GB
44-371-4020109

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Pets allowed

Facilities

Free breakfast
Front entrance ramp
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Elevator
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Parking charges
Average breakfast

Categories

Cleanliness
8.03
Mixed reviews regarding cleanliness; some mentions of room issues.
Service
9.5
Many positive comments about friendly and helpful staff.
Location
9.34
Convenient location for Eurotunnel, noted as a positive aspect.
Room Quality
8.49
Rooms described as comfortable, but some concerns about noise.
Amenities
9.02
Amenities generally well-received; however, parking charges were a concern.
Value for Money
8.48
Parking fees and additional costs took away from perceived value.
Food and Beverage
8.53
Breakfast reviewed as average; more could be offered.
Overall Experience
9
Overall experience mostly positive, with room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:58

Property Description

Terrace with Views
Enjoy the beautiful scenery from our terrace and take advantage of complimentary WiFi and a convenient vending machine.

Dining and Entertainment
Indulge in a delicious meal at The Great Room, grab a snack at the snack bar/deli, and unwind with a drink at the bar/lounge.

Convenient Amenities
Benefit from a complimentary buffet breakfast, a business center, a 24-hour front desk, luggage storage, and 4 meeting rooms for events.

Experience comfort and convenience at Holiday Inn Express Folkestone - Channel Tunnel. Book your stay now for a memorable experience!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 193 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.34
Room Quality: 8.49
Amenities: 9.02
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 9
B
Barry
10
Pros:

Great check in and breakfast but the beds are very hard and the pillows awful. Choice of firm ie rock hard or soft and very lumpy. Horrible prickly fabric left my face itchy and uncomfortable, consequently didn’t sleep and had an early tunnel train so not a great start to my holiday

2025-10-11 • via Nuitee
M
Mark • partner
10
Pros:

Clean room, easy parking (although having to pay for it as a hotel guest is just wrong) and friendly/helpful staff

2025-10-11 • via Nuitee
I
Ian
8
Pros:

Was only a short stay before going on the leshuttle. Just somewhere we needed to put our heads down for awhile. It was really clean both in the room and lobby.

2025-10-10 • via Nuitee
S
Stewart • partner
10
Pros:

We only stayed one night with a 5:30am start. The check in was extremely easy and I must say Cameron went out his way to be pleasant to everyone. Jo in the restaurant was also very good and pleasant nothing seemed too much trouble for the staff and the hotel and management should be very proud of them.

2025-10-07 • via Nuitee
T
tony
8
Pros:

First, the staff were all excellent.
The evening meal was mediocre but the breakfast choice was good.
However the whole experience was ruined by the reception area being more like Crufts than a hotel.

2025-10-04 • via Nuitee
T
Tom
6
Pros:

Hotel quite tired. It was “ok” and serviceable. Walls were very thin so noise from corridors and next room. Parking charges were a surprise and frustrating, wouldn’t expect them for a holiday inn, and it’s not exactly a city centre location. No signage to indicate you can validate in reception for a discount just big signs prompting to pay immediately. I got blocked in the morning by a delivery driver. Breakfast wasn’t great. Usually expect holiday inn express to be a bit above other similar band hotels but this time it wasn’t great. Staff were friendly enough.

2025-09-23 • via Nuitee
M
Maaike
10
Pros:

👍

2025-09-17 • via Nuitee
S
Sharon • partner
10
Pros:

Bonus that the hotel is pet friendly. Rooms were spacious & comfortable. Facilities were very good within the hotel. V convenient for le shuttle.

2025-09-14 • via Nuitee
J
Joanne
10
Pros:

Very welcoming and swift check in and check out

2025-09-14 • via Nuitee
J
John • partner
10
Pros:

Great location for tunnel. Friendly staff and a good breakfast from 6.00.

2025-09-14 • via Nuitee
M
margaret • family
8
Pros:

The convenient position for the channel tunnel was ideal and the parking was easy. The room was comfortable BUT there should have been a plug socket near the mirror.

2025-09-13 • via Nuitee
A
Alison • partner
8
Pros:

Great place for access to the shuttle, staff were very welcoming and I think it’s the cleanest hotel we’ve ever stayed at !
Only negative was it was quite noisy, we were close to the lift and just above reception.

2025-09-12 • via Nuitee
S
Shelagh
8
Good stay
Pros:

Quiet room. Tv didn’t work but staff changed it when we reported it. Restaurant ok. Offered what we needed. Clean room, pleasant staff and close to the Chunnel.

2025-09-09 • via Nuitee
T
Tsz Kin • family
8
Pros:

nice and helpful staff
a convenient stop before or after Eurotunnel or Dover ferries

2025-09-09 • via Nuitee
C
Catherine
10
Good location for taking Le Shuttle
Pros:

Great stop off to catch Le Shuttle early next morning. You have to pay for parking separately when you arrive

2025-09-08 • via Nuitee
K
Kimberley • partner
10
Pros:

Loved this hotel, super easy to get the Le Shuttle, staff all lovely and very helpful and the breakfast was great. Will stop here again!

2025-09-05 • via Nuitee
G
Graham
8
Eurotunnel stopover.
Pros:

Ideal stopover on way or returning from France. Breakfast could be better. Parking extra.

2025-09-04 • via Nuitee
G
Graham
10
Pros:

Great nights sleep and very good breakfast to start the next stage of our journey.

The person on the reception was very helpfull and made sure everything went well.

Once again great experience and will return as we always have when back in the UK.

2025-09-04 • via Nuitee
P
Philip
10
Great check in
Pros:

Chris the guy who checked is in waa outstanding. Nothing was too much trouble.

2025-09-03 • via Nuitee
L
Leslie • partner
6
Pros:

Not a great experience

2025-09-02 • via Nuitee