Holiday Inn Express Hotel & Suites Smyrna-Nashville Area by IHG

Hotels
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Holiday Inn Express
8.3 (296 reviews)
2565 Highwood Boulevard , Smyrna , US
+1 615-893-9992

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms and facilities (many mentions)
Comfortable beds
Friendly and welcoming staff / fast check-in
Convenient location near stores and restaurants
Good, varied breakfast with standout staff
Quiet for many guests
Cons:
Pool frequently reported cloudy/dirty
Hot tub often broken or unusable
Pool room too cold
Occasional front desk issues (on phone, inattentive, or disputed information)
Driveway steep / sharp turn
Interstate noise at night (one report)
Ironing board faulty
Pillows too fluffy / caused neck pain
Shower drainage/back-up reported

Categories

Cleanliness
8
Generally reported as very clean for rooms and facility, though multiple mentions of cloudy/dirty pool and a backed-up shower lowered this score.
Service
8.9
Mostly positive: numerous comments about welcoming, friendly and helpful front desk staff and fast check-in; a few reports of a staff member distracted/on phone or dishonest tempered this slightly.
Location
9
Frequently praised as convenient, near stores and restaurants and useful for commuting; one note of interstate noise at night and a steep driveway are minor negatives.
Room Quality
8.1
Beds and rooms described as comfortable and clean, but issues noted with pillows (too fluffy), ironing board problems and occasional plumbing (slow draining shower).
Amenities
7
Amenities were a notable weak point: several guests reported the hot tub broken, pool room too cold, and the pool being cloudy/dirty despite otherwise decent on-site offerings.
Value for Money
8
Most guests felt the stay was reasonable for the location and cleanliness; a few felt disappointed (especially when pool/hot tub issues impacted their reason for booking), reducing perceived value for some.
Food and Beverage
8.6
Breakfast was repeatedly praised as very good with wide selection and attentive staff, though one Spanish review described the breakfast as poor — overall positive endorsement.
Overall Experience
8.8
Many guests described enjoyable, peaceful stays and intent to return due to cleanliness, comfort, location and friendly staff; scattered service/amenity problems left some mixed experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Relaxation
Experience comfort and convenience at our Holiday Inn Express, just minutes from downtown Smyrna. Unwind in our indoor heated pool or soak your worries away in the whirlpool.

Modern Amenities
Our rooms are designed with your comfort in mind, featuring earth-toned decor, flat-screen TVs, and in-room coffee makers. Stay connected with free Wi-Fi and enjoy the convenience of ironing facilities.

Start Your Day Right
Wake up to a delicious hot breakfast buffet, complete with freshly-baked cinnamon rolls and steaming coffee. Stay informed with a complimentary daily newspaper delivered to your room.

Ready to experience a perfect blend of relaxation and convenience? Book your stay at the Holiday Inn Express Hotel & Suites Smyrna-Nashville Area today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 296 reviews
Cleanliness: 8
Service: 8.9
Location: 9
Room Quality: 8.1
Amenities: 7
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 8.8
J
Johnson • family_with_children • us
7
Pros:

The check in and checkout process was simple

Cons:

The sounds of the interstate noise all night. This obviously isn't something that can be controlled

2026-10-24 • via Nuitee
K
Kelly • solo_traveller • us
10
Five stars!! Would definitely recommend and will stay again.
Pros:

The front desk employees were super welcoming and friendly. Very polite and eager to help. Everything was super clean and the breakfast was very nice.

Cons:

The driveway. Too steep and too sharp of a turn.

2026-10-24 • via Nuitee
T
Toyvian • couple • us
10
It was in a nice location and it gave me a chance to unwind the best way.
Pros:

Very clean and the bed was so comfortable. Really enjoyed my stay

Cons:

I have no complaints about anything

2026-10-20 • via Nuitee
M
Menda • family_with_children • us
10
It was great experience with my family and the young girl at the frontdesk was very kind
Pros:

The breakfast had a great selection. The hotel is 5 minutes away from a lot of stores.

2026-10-18 • via Nuitee
L
LaShawn • family_with_children • us
9
Pros:

it was convenient

2026-10-15 • via Nuitee
L
Larry • couple • us
9
It was a short stay, only one night to attend event in the area. Very pleased with facillity.
Pros:

Convenient location, quiet, friendly staff. Facility was very clean , served a good breakfast.

Cons:

Nothing

2026-10-12 • via Nuitee
S
Stephanie • couple • us
8
Pros:

We picked this hotel because of the indoor hot tub but it was broken. The room the pool was in was so cold you couldn’t stand to be in the water

Cons:

Hot tub was broken and swimming pool room was too cold

2026-09-19 • via Nuitee
T
Tina • solo_traveller • us
7
Pros:

Staff was great

Cons:

Pool was dirty

2026-09-09 • via Nuitee
K
Kimberly • couple • us
8
Good other than the ironing board issue
Pros:

The location and staff

Cons:

The ironing board. We tried to get it to stay upright while ironing, but nothing worked. Need to get better ironing boards that you don't have to fight with to stay upright. We asked for a replacement because we thought it was the one we had but the replacement did the same thing.

2026-09-08 • via Nuitee
L
Latanya • family_with_children • us
1
Waste of time and money
Cons:

Pool was cloudy and hot tub did not work. It was the only reason we booked for a stay cation. The front desk lied about me asking about the pool and hot tub. She could have been distracted because she had her kids at work. Wasted our time. We planned our trip for weeks and ruined by one person. She said it was a sign and it wasn't. It was not posted on the website either. We could have booked next door for the same price. Wasted our time. We left we t back home disappointed.

2026-09-08 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-09-04 • via Nuitee
A
Andre • couple • us
10
Very nice experience and peaceful
Pros:

This property was in a great location and the people were so nice I enjoyed it everything was great

2026-08-31 • via Nuitee
A
Andre • couple • us
10
Enjoy my stay and would come back
Pros:

Everything was great the location was nice and clean quiet

2026-08-25 • via Nuitee
B
Bril • couple • us
10
2026-08-17 • via Nuitee
P
Phyllis • couple • us
10
2026-08-15 • via Nuitee
H
Hannah • family_with_children • us
10
2026-07-15 • via Nuitee
J
Jamey • couple • us
10
Pros:

Very clean and comfortable.

2026-06-26 • via Nuitee
K
Keefer • solo_traveller • us
9
Great stay, fast check in
Pros:

Clean and quiet

Cons:

Nothing

2026-06-24 • via Nuitee
K
Kimberly • family_with_children • us
10
Pros:

Si

2026-06-22 • via Nuitee
J
Junior • solo_traveller • us
9
I will stay again and take my own pillow.
Pros:

Breakfast was fine, lots of choices.

Cons:

Pillows caused neck pain. They were way to fluffy with not enough support.

2026-06-19 • via Nuitee