Hilton Garden Inn Frisco

Hotels
•
Hilton Garden Inn
8.5 (218 reviews)
7550 Gaylord Parkway , Frisco , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast options
Cons:
Cleanliness issues
Inattentive service
Room maintenance needed

Categories

Cleanliness
6.58
Several reviews mentioned cleanliness issues, including a weird smell and unclean rooms.
Service
9.55
Staff were described as helpful and polite, though some were also noted as inattentive.
Location
9.59
Location was frequently noted as a strong positive aspect of the stay.
Room Quality
7.54
Some complaints about dated rooms and maintenance issues were mentioned.
Amenities
9.07
Amenities were generally acceptable, with positive notes about transportation services.
Value for Money
8.03
While some found good value, others felt the quality did not match the price.
Food and Beverage
8.58
Positive remarks about breakfast options like French Toast.
Overall Experience
9.05
Mixed feelings overall, with some stating disappointment but others enjoying their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:27

Property Description

Luxurious Accommodation

Hilton Garden Inn Frisco offers elegantly furnished rooms equipped with flat-screen TVs, seating areas, work desks, and tea/coffee makers. Guests can also enjoy the convenience of having a refrigerator and microwave in every air-conditioned room.

Top-notch Amenities

Guests can take advantage of the outdoor pool, shuttle service, and a modern fitness centre with a variety of equipment. The hotel also provides sun loungers by the pool for ultimate relaxation.

Dining Excellence

Indulge in freshly prepared meals for breakfast and dinner at the Great American Grill, the hotel's on-site restaurant.

Experience comfort and convenience at Hilton Garden Inn Frisco. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Guests must be 21 or older to book and stay at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 218 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.59
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 9.05
D
Danielle • family_with_children • us
7
Amenities were fine and it was quiet.
Pros:

Breakfast was an additional cost. Seemed overpriced but as long as you don’t need to eat there, it was fine for our dance competition weekend.

Cons:

Staff could have been friendlier.

2026-04-16 • via Nuitee
C
Christopher • couple • us
10
Beautiful, clean, comfortable, friendly, and affordable. It was everything I wanted!
2026-01-21 • via Nuitee
S
Shawna • couple • us
9
It was very pleasant.
Pros:

The outside seating area was very relaxing

Cons:

The pool area did not have shaded areas like umbrellas

2026-01-19 • via Nuitee
J
Jordan • family_with_children • us
6
The beds are really hard, the room smelled like wet carpet
Pros:

Location across from comerica event center

Cons:

The room smelled like wet carpet

2026-01-18 • via Nuitee
R
Ramiro • couple • us
4
2026-01-03 • via Nuitee
A
Amanda • couple • us
1
Disappointed with overall experience.
Pros:

Location was great

Cons:

Bar was closed on a Saturday night. Tv didn’t work. I would have chosen a different place had I known.

2025-12-16 • via Nuitee
L
Lety • couple • us
10
Pros:

Everything

Cons:

-

2025-11-14 • via Nuitee
S
Selma • family_with_children • sa
4
I would not stay here again.
Pros:

Bed was comfortable

Cons:

No light!
Dated

2025-11-07 • via Nuitee
C
Calvin • extended_group • us
10
Was good
Pros:

Staff were very helpful and polite!

2025-10-29 • via Nuitee
T
Tatyana • family_with_children • us
8
2025-10-22 • via Nuitee
T
Taylor • solo_traveller • us
3
Next time I will be finding a different hotel.
Pros:

It was nice on the outside.

Cons:

The rooms had a weird smell to them. The bathtub faucet was very loose. The cleanliness was not up to par for the price. It seemed like the place hasn’t been updated in awhile.

2025-09-28 • via Nuitee
R
Randy • family_with_children • us
8
2025-09-06 • via Nuitee
C
Chris • partner
2
Pros:

Ithe room had an ordor.

2025-09-01 • via Nuitee
K
Kelly • couple • us
10
2025-08-25 • via Nuitee
M
Michael
6
Just Okay
Pros:

Hotel is starting to show its age. Great deal for the price.

2025-08-17 • via Nuitee
C
Christopher
10
Pros:

Everything was great! Bed was comfortable

2025-08-15 • via Nuitee
J
Jill
10
Pros:

Greatly appreciated the availibility of free transportation within a small radius of the hotel especially since I was traveling by myself and the hotel did not offer food on a Sunday evening.

2025-08-04 • via Nuitee
L
Lucille
8
Pros:

I love their French Toast for breakfast!

2025-08-02 • via Nuitee
K
Kenneth • extended_group • us
3
Disappointing. I stay at a lot of hiltons. This was my worst stay.
Pros:

The location

Cons:

The staff was inattentive, we left the property for one day. Came back and got another room. They gave me the same room I had which was fine but it wasn’t cleaned.

2025-07-21 • via Nuitee
R
Rich • partner
10
Pros:

Excellent staff particularly the guy at the front desk, He helped to get the business center printer functioning and was quick to send maintenance to fix a problem in the bathroom, Will definitely recommend this hotel,

2025-07-10 • via Nuitee