Crowne Plaza Hotel Harrisburg-Hershey by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.6 (719 reviews)
23 South 2nd Street , Harrisburg , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Cons:
Limited food options
Cleanliness issues

Categories

Cleanliness
6.99
Several reviews noted issues with cleanliness, including unclean carpets and noise from other guests.
Service
8.46
Most reviews highlighted helpful and friendly staff, but some inconsistencies noted in customer service.
Location
8.5
Convenient location mentioned positively for access to events and overall accessibility.
Room Quality
6.95
Rooms described as comfortable but issues with size and other functionalities were present.
Amenities
7.48
Mentioned lack of smart TVs and limited availability of food services.
Value for Money
7.94
Overall perceived value is decent, but lack of free coffee and other thoughtful touches noted.
Food and Beverage
6.49
Criticism over restricted food and beverage availability during late hours.
Overall Experience
7.96
Overall a mixed experience with strengths in service and location, but notable weaknesses in amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:03

Property Description

City-Centric Luxury

Rooftop Fitness with a View
Enjoy a workout with a view at our rooftop fitness center overlooking the city. Stay active while taking in the stunning cityscape.

Delightful Dining Experience
Indulge in American cuisine at Twenty Three, our on-site restaurant open for breakfast, lunch, and dinner. Unwind at the lounge during the daily happy hour.

Book now to experience the perfect blend of comfort and convenience at Crowne Plaza Hotel Harrisburg-Hershey.

Important information:

Please note pool use requires a reservation at this time. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 719 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8.5
Room Quality: 6.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.96
S
sydney • couple • us
6
2026-02-28 • via Nuitee
M
Michelle • solo_traveller • us
10
Beautiful room and friendly staff
2026-02-27 • via Nuitee
M
Meagan • family_with_children • us
8
2026-02-23 • via Nuitee
C
Campbell • family_with_children • us
10
Pros:

Employee staff were accommodating and friendly. Hotel was clean and beautiful.

Cons:

Breakfast is way too expensive¡!!!!

2026-02-13 • via Nuitee
B
brian • family_with_children • us
5
Friendly staff, dated hotel
Pros:

Staff was friendly, attentive and helpful.

Cons:

Rooms were dated , items in room were dirty. Very loud all night with doors slamming.

2026-02-12 • via Nuitee
F
Fisher • family_with_children • us
10
2026-02-10 • via Nuitee
U
Umar • couple • us
10
I would recommend this property to all of my family and friends
Pros:

Everything

Cons:

I liked everything about the property

2026-01-31 • via Nuitee
J
Joseph • solo_traveller • us
1
2026-01-29 • via Nuitee
J
James • couple • us
10
Amazing felt like home
Pros:

It’s was well kept

Cons:

Very clean

2026-01-25 • via Nuitee
C
CARMEN • solo_traveller • us
10
Wonderful and great location
Pros:

Friendly staff and great accommodations and food was delicious

Cons:

I have no complaints

2026-01-19 • via Nuitee
R
Raquel • family_with_children • us
6
2026-01-19 • via Nuitee
M
Mark • solo_traveller • us
10
2026-01-19 • via Nuitee
W
William • extended_group • us
5
Pros:

Location

Cons:

Guests are forced to use valet parking at $25/day. Rooms are small with little view.

2026-01-19 • via Nuitee
I
Isa • solo_traveller • us
8
2026-01-19 • via Nuitee
A
Amirah • extended_group • us
8
2026-01-19 • via Nuitee
G
Gloria • couple • us
8
A great night away without our kids in a comfortable spot downtown!
Pros:

We were able to walk to a dinner spot easily right by the capitol building.

Cons:

The air conditioner was really loud (we thought a truck was parked outside our window until we looked and realized it was coming from inside our room). The breakfast was yummy but the breakfast restaurant area was really hot.

2026-01-19 • via Nuitee
M
mikewU4782NI • Business • Atkins, Virginia
2
Typical for this area
Pros:

I have stayed here on business numerous times. I would change it if the company would let me. Service is very inconsistent. Over charge for most things. Most of the employees are high or could care less. Rooms stink and management could care less and don't understand what you are trying to say to them. Way over priced for what you get.

2026-01-17 • via Tripadvisor
K
Kayla • solo_traveller • us
6
The desk staff had been absolutely fantastic!!
2026-01-17 • via Nuitee
D
Devon • couple • us
9
Would absolutely stay here again.
Pros:

The room had a pretty good view and the staff were super friendly and welcoming. I definitely would stay there again.

2026-01-12 • via Nuitee
M
Mayra • solo_traveller • us
8
2026-01-10 • via Nuitee