Homewood Suites by Hilton Reno

Hotels
•
Homewood Suites by Hilton
8.4 (230 reviews)
5450 Kietzke Lane , Reno , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Clean property
Good location
Cons:
Poor cleanliness
Limited amenities
Disappointing breakfast

Categories

Cleanliness
7.76
Reviews mention lackluster cleaning standards, cobwebs, and dirt buildup.
Service
10
Staff was consistently described as nice, helpful, and professional.
Location
9.73
Good location for visitor needs, but hampered by ongoing renovations.
Room Quality
8.77
Rooms cleanliness varied, with issues regarding maintenance and noise.
Amenities
7.22
Pool and hot tub closed due to renovations; breakfast options limited.
Value for Money
7.25
Not a good value right now considering the state of renovations and amenities.
Food and Beverage
6.71
Breakfast options are limited and disappointing.
Overall Experience
9.76
Generally positive experiences but significantly affected by ongoing renovations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:56

Property Description

Convenient Location near Downtown Reno and Meadowood Mall
Located just a 10-minute drive from downtown Reno and close to Meadowood Mall, Homewood Suites by Hilton Reno offers the perfect blend of convenience and comfort.

Fully Equipped Suites with Complimentary Wi-Fi
Enjoy the convenience of fully equipped kitchens, free Wi-Fi, and amenities like a refrigerator, microwave, and coffee maker in every suite at Homewood Suites Reno.

Indoor Pool, Gym, and Complimentary Breakfast
Relax and unwind with a swim in the indoor pool, stay active at the gym, and start your day right with a daily breakfast buffet. Additionally, take advantage of the business center, laundry facilities, and evening reception at this hotel.

Book your stay at Homewood Suites Hilton Reno for a seamless blend of comfort and convenience during your visit to Reno.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pets are welcome to the property. $50 nonrefundable pet deposit per stay, $50/pet for 1-4 nights, $75/pet 5 or more nights. 2 pets Max per room, 80lbs. max, dogs/cats allowed only.

The property will be undergoing renovations from October 01, 2025 until February 15, 2026. Thank you for your patience and understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 230 reviews
Cleanliness: 7.76
Service: 10
Location: 9.73
Room Quality: 8.77
Amenities: 7.22
Value for Money: 7.25
Food and Beverage: 6.71
Overall Experience: 9.76
J
Joe -MeLisa • family_with_children • us
10
Overall a great experience
Pros:

Breakfast was amazing , even with the place being under construction it was still a wonderful stay. Will book again.

Cons:

The site offered roll in beds but when we arrived , we were told they dont offer any roll in beds only have cribs. That was the only cons since we have a big family i was counting on the extra bed.

2026-01-29 • via Nuitee
S
Shawn • couple • us
9
2026-01-26 • via Nuitee
J
Julio • family_with_children • us
10
Fantastic
Pros:

Great environment

2026-01-20 • via Nuitee
C
Carreon Moran • extended_group • us
8
Pros:

The renovations of rooms and the kitchen areas in the room. The breakfast was really good as well. Staff was very friendly

Cons:

All 3 Rooms were not together as requested. 2 rooms didnt have enough pillows and pot or pans or silverware. More trash space

2026-01-19 • via Nuitee
D
Draper • couple • us
5
Lack of disclosure pertaining to renovation and tv operation made our stay the last for Hilton.
Cons:

Hotel under renovation. Room had strong odor of carpet glue and televisions did not work.

2026-01-19 • via Nuitee
G
Gordon • family_with_children • us
5
Not same as described.
Pros:

Location

Cons:

Most of the facility are not ready.

2026-01-08 • via Nuitee
A
Azizulla • family_with_children • us
3
2026-01-02 • via Nuitee
S
Sarah • family_with_children • us
3
2025-12-28 • via Nuitee
M
Manije • couple • us
4
Fine for one night - wouldn't want to stay for longer.
Pros:

The staff was very nice. The location was good for our needs.

Cons:

Breakfast was a huge dissapointment. Sad bagels yogurt and dry cereal. They are undergoing renovations so I give some grace but even so it was still pretty bad. Cobwebs on the light fixtures, smears on mirror, just generally lackluster cleaning standards. The place is under construction so no pool and a decent amount of pounding from the construction. I would stay away for at least 6 months hopefully that will be done and things will get better. It's not a good value right now.

2025-12-15 • via Nuitee
P
Piyush • family_with_children • us
5
Good location but until renovations are completed, don’t stay here
Pros:

Staff was very helpful and professional

Cons:

It’s under going renovation and booking.com didnt inform us that the kitchen, pool, hot tub all are closed. Obviously there is construction work so it’s not tidy / clean & breakfast is limited to cold items only with no place to sit while you eat.

2025-12-03 • via Nuitee
G
Gary
10
Good place
Pros:

A little bit noisy, but less so than some of the other hotels in Reno.

2025-09-07 • via Nuitee
I
Isaak
10
Pros:

All in all awesome

2025-09-04 • via Nuitee
L
lizette
10
Pros:

Great quiet place

2025-09-02 • via Nuitee
N
Noun • family_with_children
10
Pros:

Arrived on Friday, Aug. 22md with my husband and kids. Check in was fast. Room was on the 4th floor. The room was very clean. I was able to walk barefoot on the carpet knowing my feet wouldn't get dirty. Staff was kind and helpful. They provided pool towels when asked. The gym is a bit small but it was available 24 hours. Breakfast was good. Overall, I would stay again.

2025-08-25 • via Nuitee
C
Cesar • family_with_children • us
9
2025-08-18 • via Nuitee
M
Malinda
6
Pros:

Room was unkept. We couldn’t keep bedding to stay on the beds. Didn’t even fit. Ceiling fan was too loud to even run. Water pressure was SUPER LOW. and it took running the water for at least 5 min before you could shower. And even then. Barely warm enough to take a quick shower. Same with sinks. The disposal in our room was so smelly. And if we asked for anything we had to go to the front desk. Towels. Toilet paper. Etc.

2025-08-11 • via Nuitee
W
Wendy
10
Pros:

The property looks like it’s quite new. The property and room were very clean. The beds were very comfortable. Everyone was helpful. The complimentary breakfast had plenty of options. It was good.

2025-08-02 • via Nuitee
R
Ramon • family_with_children
6
Pros:

The hot tub was "out of order" which was not posted and was quite a disappointment when we learned of it. We actually booked this hotel specifically for the hot tub. Also, the pool was freezing.

2025-07-28 • via Nuitee
A
Aubrie • family
8
Pros:

Overall enjoyed our stay — however being a Hilton we expected it to be cleaner than it was. The hallways were gross and you could see dirt and dust buildup all along the edge of the carpets, everywhere. Our room had a giant tear in the carpet, in the center of the room, that looked like it had been fraying for months. Containers had torn off the wall and you could see where lots of patching was needed. Staff was extremely friendly — when you could find them. Breakfast was a bust too — we went at 8, thinking that was still early, but half the items were gone and were never refilled for the entire hour we were there. We did love the size of the rooms and the beds were very comfortable.

2025-07-27 • via Nuitee
J
Janet
6
Not an 8.8
Pros:

Was dissappointed for an 8.8 rating. We booked the accesible room in error. Shower handle, to turn on water, spun around & around. Huge cracks in tile. Not kidding...took 8 minutes to get any hot water. Handicap shower seat would not stay up. The blanket under the bedspread was a bed skirt. Flat in the middle and had silky sides. The stay was dissappointing and we won't be back. If nothing else, the bathroom should be repaired for safety.

2025-07-14 • via Nuitee