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Facilities
Property facilities
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Free breakfast
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Meeting rooms
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Fitness facilities
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Express check-out
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Express check-in/check-out
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Sauna
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Continental breakfast
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Concierge service
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Steam room
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Elevator
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Fitness facilities
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Gift shops or newsstand
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Free breakfast
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Safe-deposit box at front desk
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Multilingual staff
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Express check-out
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Limo or town car service available
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Meeting rooms
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Smoke-free property
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Wedding services
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Express check-in
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Tours/ticket assistance
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Wheelchair accessible parking
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24-hour business center
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Snack bar/deli
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Free self parking
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Airport transportation - pickup (surcharge)
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Free continental breakfast
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Banquet hall
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
Review Highlights
Categories
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Property Description
Discover an oasis of comfort and relaxation at Kigali Serena Hotel, your premier destination in the heart of vibrant Kigali.
Unparalleled Wellness
Indulge in onsite massages, rejuvenating body treatments, and serene facials. Our outdoor pool, sauna, and fitness center are perfect for those looking to unwind or stay active during their visit.
Culinary Delights
Savor exquisite dining at The Milima Restaurant, offering delicious meal options throughout the day. Enjoy a refreshing drink at our bar/lounge, or take advantage of 24-hour room service for dining in the comfort of your room.
Convenient Amenities
With complimentary Wi-Fi, express check-in, and a 24-hour business center, your needs are met seamlessly. Complimentary continental breakfast ensures a great start to your day, making your stay both luxurious and hassle-free.
Book your stay at Kigali Serena Hotel today and experience the perfect blend of comfort and convenience!
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Property Policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
Historic, location, elegance, staff, breakfast
Sometimes gives a feeling of old , can be modernized in certain areas
The enviroment from inside out with good maintenance and quality
Taste of old with high maintenance and the surrounded nature (vegetation)
Das hotel ist sehr empfehlenswert. Preis-Leistung ist top.
Der Spa-Bereich mit seinem guten Angebot ist sehr fein.
Es war sehr fein, dass wir nach dem Checkout noch einige Stunden am Pool verbringen durften.
Eine einzige Sache ist unangenehm aufgefallen: im Poolbereich war es wegen einer sehr lauten Lüftung laut.
U like everything in Kigali Serena Hotel
None
Lovely 5 star stay in Kigali. Perfect place to unwind. Room was fabulous.
Nothing
Good location
Booked a deluxe room which in the pictures shows a balcony with sun loungers. Initially given a room either no balcony and when I complained I was told deluxe rooms do not have balconies. After 45 minutes of discussions was apparently upgraded to a superior room. This had a tiny balcony with no sun loungers. Decided to relax by the pool but then a spinning class was set up all around the pool with loud speakers. People were told to move from their sun loungers…..
Location and is clean
None
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