Heritage Inn San Diego

Hotels
7.1 (1732 reviews)
3333 Channel Way , San Diego , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good customer service
Comfortable rooms
Decent location for budget
Cons:
Cleanliness issues
Worn facilities
Noise disturbances

Categories

Cleanliness
5.41
Several reviews mention unclean carpets and the presence of cockroaches, indicating a significant issue with cleanliness.
Service
8.88
Multiple reviews praised the friendly staff and good customer service.
Location
7.42
Location is decent but mentioned as somewhat sketchy and not always pleasant.
Room Quality
5.37
Rooms were described as worn, with issues such as poor odor and dated furniture.
Amenities
6.4
Mentioned lack of microwaves, coffee makers, and mixed experiences with showers.
Value for Money
8.36
Some reviews suggest it's a good budget option despite its issues.
Food and Beverage
7.51
Overall standard quality for this hotel tier, as no food service was mentioned.
Overall Experience
7.48
Mixed feelings but some positives overshadowed the negatives for a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:58

Property Description

Modern Amenities and Convenient Location
The Heritage Inn San Diego is strategically situated just minutes away from key attractions like the renowned San Diego Zoo. Indulge in contemporary comfort with in-room coffeemakers and explore the city with ease.

Relaxation and Leisure
Start your day with a freshly brewed cup of coffee and a dip in the outdoor pool, or unwind in the hot tub. Stay connected with complimentary Wi-Fi before venturing out to explore the vibrant Gaslamp District.

Accessible City Exploration
Conveniently located near the city centre, our hotel offers easy access to San Diego's shopping and dining hotspots. Immerse yourself in the local culture and make the most of your stay at the Heritage Inn San Diego. Book now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.1
Based on 1732 reviews
Cleanliness: 5.41
Service: 8.88
Location: 7.42
Room Quality: 5.37
Amenities: 6.4
Value for Money: 8.36
Food and Beverage: 7.51
Overall Experience: 7.48
T
Torres couple fr
8
Pros:

Parking, piscine sympa.

2026-05-29 via Nuitee
J
Johnson couple us
9
The hostess and hostesses were very friendly and helpful.
Pros:

It was so convenient to every place we wanted to visit.

2026-05-28 via Nuitee
A
Andrea couple us
2
Never staying here again!
Pros:

The only good thing about the stay here is that it was surprisingly pretty quiet especially for a weekend night.

Cons:

I booked a ADA room that was supposed to have a walk in shower but instead got a tub shower which I couldn’t use. The blinds did not work. The door had cracks and holes and the lock barely worked. You could see outside from the door cracks. The carpet had stains and the whole room smelled really bad. Had to Lysol and bug spray all over. I let the front desk know of my disappointment and was told to email the GM which I did twice and never heard back anything. This place looks nothing like the pictures in person. I would never ever stay here again.

2026-05-27 via Nuitee
M
Merino solo_traveller us
3
Pros:

Room was clean

Cons:

Location wise, there are a lot of homeless people surrounding and is in a noisy area. I stayed there as a solo female for one night and could sleep. Did not feel safe.

2026-05-27 via Nuitee
F
Fabiola araneda family_with_children cl
5
2026-05-27 via Nuitee
R
Richard family_with_children us
6
Best price and quality
Pros:

Clean nice location and good price

Cons:

Other clientele are ghetto fabulous. Loud. Usual low end low iq entitled type

2026-05-27 via Nuitee
S
Santos couple us
10
2026-05-26 via Nuitee
C
Carla solo_traveller us
7
Pros:

La amabilidad del personal y la ubicación es perfecta.

Cons:

El ascensor estaba sucio, con mal olor y la cama un poco incomoda porque es frame de metal el colchón se desliza. Pero la relación precio-lugar es buena.

2026-05-26 via Nuitee
C
Carlos Ernesto Brander Libillo solo_traveller mx
10
2026-05-26 via Nuitee
A
AVINASH RAHUL solo_traveller fi
6
Cons:

Poor wifi signal in the hotel rooms!

2026-05-26 via Nuitee
L
Layne solo_traveller us
3
Pros:

Location and staff

Cons:

Everything else - really bad room. No closet, no will hooks, no shelves or drawers. Bugs! They came up and sprayed, but it was still a problem. Very uncomfortable room (bad TV too.)

2026-05-26 via Nuitee
C
caroline couple us
3
Don’t fall for the good reviews
Pros:

Nothing really

Cons:

The area the hotel is in, very shady, shady people loiter around the hotel area. The hotel rooms are so backdated, the floors are covered in an extremely dirty carpet, we used the bedding from the bed to lay over the floors so we didn’t have to walk on the floor. The bed was uncomfortable. The AC made the room feel very damp. The outside of the hotel is very run down. Parking was far and few between at night. I absolutely would not stay here ever again.

2026-05-25 via Nuitee
E
Erica couple us
8
Pros:

Location was great! Close to everything!

Cons:

Took awhile to check in due to printer issues.

2026-05-25 via Nuitee
L
Lupita couple us
7
2026-05-25 via Nuitee
P
Pahoua couple us
8
2026-05-25 via Nuitee
K
Kristine couple us
5
Pros:

NA

Cons:

They have a lot of cockroaches 🪳

2026-05-24 via Nuitee
A
Ahmad solo_traveller us
1
Stay at your own risk
Pros:

nothing

Cons:

The location and the parking lot was sketchy. I stayed in two separate rooms, one room had bed bugs which i got bit within a few minutes of laying on the bed and the other room that they moved me too had roaches. When i told the staff about this again they told me that there was nothing else that they could do and to reach out to the hotel manager to possibly seek compensation for the incident. I attempted to reach out to the hotel manager multiple time due to this experience and to obtain a refund and never received resolution regarding this horrible experience!

2026-05-23 via Nuitee
C
Cesar solo_traveller us
9
I’d stay here again nice motel
Pros:

Good location, nice staff

Cons:

The parking on the side of the building was somewhat limited

2026-05-22 via Nuitee
D
Dalton couple us
4
2026-05-21 via Nuitee
C
Carlos Ernesto Brander Libillo solo_traveller mx
8
2026-05-21 via Nuitee