Wingate by Wyndham Richmond Short Pump

There was no TV, I was told cable was out. One of the elevators did not work. The breakfast not opening until 7:00 on the weekend was a huge problem because it was overcrowded and difficult to navigate through the lines and to my seat, especially with a bunch of little kids running around. There was a soccer tournament, the kids and adults were all great, from Canada. Was just overcrowded because everyone wanted to go at 7:00 am.

When I arrived they had given my reservations away and told me all they had to offer was double the price and sleeping arrangements would not work . And the lady working the desk was very rude.

No TV on my 4 day stay !!!!!

We were informed upon arrival there was no TV throughout the hotel and asked " is that fine?" Not really, but where else are we going at 5 pm on July 4?

The next morning the maid ran the vacuum cleaner on our hallway while numerous rooms had Do NOT Disturb signs on their doors. She was doing it at our room as I was getting ready to open the door after returning from breakfast. After I glared at her, she turned it off and then turned it back on again before I shut the door. My husband was still trying to sleep!

There was only one elevator working..for a 5 floor hotel.

Our bathroom door didn't shut and toilet seat not tight.

Parking is free but tricky. Most of it on a downhill slope.

The property is rundown compared to our last visit. It needs attention.

I did not like being able to hear some of the other guests when they walked in the hall. I also didn't like that there was only one operational elevator.

So we walked in to a huge wall of blowers. They weren’t being used, just stored. I was guessing from a spill or flood or something. There were no signs indicating but read through the comments today on our last day and it says from a water main break. I feel like they should have told us. They also lack in hospitality. A room should always have more washcloths and towels than people staying times days. They didn’t come by to replenish or pick up old ones. And as everyone listed one of the elevators is not working and held open and both are side by side and smallish. They also charged a $50 incidental fee though my booking.com said nothing should be charged. I even discussed this with the front desk and she wouldn’t budge saying she was directed f to collect it. The front desk person said she charged my card then absolutely refused to give me a receipt for the charge on my card. Not put a hold on it, charged. That wasn’t advertised. And not saying I couldn’t pay it, but I remember when I was younger being very tight on money and credit and that at the time may have meant that even though I prepaid the room months ago, I would have been staying in my car or turning around and going home. Or not having money to eat. Hotels shouldn’t cause flashbacks or trauma. So looking at most of the things, it looks like I already in my mind had complaints that others said as well. And I’m guessing if they don’t have any pseudo healthy breakfast options I won’t be partaking of the breakfast advertised because I have a few health issues and am a bit overweight and don’t need to add junk to the mix. And my daughter won’t likely eat it.

And BTW, the a/c is a bit loud, the closet doors need to be adjusted, because they stick and are loud when closing them. And the fridge cycles on a bit loud. I’m not a light sleeper but can see how people who are traveling and already stressed might have issues with it.

We didn’t go to the pool, so can’t speak to it.

Hotel construction

Construction that was not made aware of. 4pm on a Saturday out of the blue there was all of a sudden drilling and banging which sounded like was outside my door but then believe it was below me.

The TV didn’t work. I went downstairs. They said it was gonna find someone to fix it. Nobody came and fixed it. There was a knock on my door at 7 o’clock housekeeping where I don’t check out till 12 horrible

We arrived late and their systems were down. Staff had to go check rooms to see if anyone was in them before being given a room. Took about 20 minutes to check in. We were put on a floor where there was Ethernet cable hanging all through the ceiling in the hallways. Causing a huge hazard. Was over charged from what I was quoted with booking by about $40

Unfortunately the property had a big water main break the day we arrived and the lobby was wet and a mess. This of course was out of their control. They gad service people working very hard on it. They out us on the 5th floor away from it.