voco Times Square South New York by IHG

Hotels
•
Voco
8.4 (5536 reviews)
343 West 36th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Slow breakfast service
Limited elevators

Categories

Cleanliness
7.85
Several mentions of cleanliness issues in the reviews.
Service
9.35
Numerous positive remarks about staff being friendly and accommodating.
Location
9.35
Consistently praised for its excellent location close to attractions.
Room Quality
8.35
Rooms described as comfortable, although some were noted as small.
Amenities
7.85
Some amenities were called out positively but breakfast service needed improvement.
Value for Money
8.35
Reviews suggest a generally good value given the location and service.
Food and Beverage
7.35
Breakfast received mixed feedback; improvement needed in service during peak times.
Overall Experience
8.75
Most guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:07

Property Description

Central Location near Theater District
Located within walking distance of the Theater District, voco Times Square South New York, an IHG Hotel, is the perfect base for exploring the vibrant city of New York. With Macy's and Herald Square just 750 meters away, guests can easily indulge in shopping sprees and cultural experiences.

Modern Amenities and Services
Each room at voco Times Square South New York features a flat-screen TV, private bathroom, and complimentary coffee and tea facilities. The hotel also offers an outdoor terrace, on-site restaurant, fitness centre, and business centre for guests' convenience.

Exceptional Guest Services
Experience top-notch hospitality with a 24-hour front desk, concierge desk, and multilingual staff ready to assist you. Don't forget to savor the signature voco Times Square South New York cookie upon arrival, making your stay extra special.

Book now for an unforgettable stay at voco Times Square South New York, an IHG Hotel!

Important information:

Please note, that the hotel only offers daily self-parking at 50USD per day. Parking fees vary for oversize vehicles.

Please note, that children 7 years old and below eat breakfast for free.

Breakfast is a "Grab and Go" option.

We will accept packages for Guests at a fee of $5 per package.

Amenity fee includes:
-Two pairs of Voco Slippers.
-Complimentary on-demand classes in fitness center
-Digital Library Access on-property through Press Reader
-Finch's Den Credit ($10)
-Specialty Drink upon arrival -Complimentary Lobby Popcorn and Refreshments DailyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 54.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 5536 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.75
Y
YafitF • solo_traveller • il
9
2026-07-18 • via Nuitee
F
Federica • couple • it
9
2026-07-18 • via Nuitee
C
Csilla • extended_group • hu
10
2026-07-18 • via Nuitee
L
Ludovic • family_with_children • fr
7
2026-07-18 • via Nuitee
C
Claire • extended_group • gb
9
2026-07-18 • via Nuitee
V
Veronica • solo_traveller • cr
9
2026-07-18 • via Nuitee
M
Maria Carmen • extended_group • es
9
2026-07-18 • via Nuitee
S
Stipe • family_with_children • hr
1
Prevarantsko i lopovsko osoblje, ništa im ne treba vjerovati
Cons:

Lažljivo osoblje, koji su mi potvrdili i dali dokument kojim su me uvjerili da će mi vratiti više uplaćenog novca koji sam greškom uplatio za smještaj. Nikada mi ga nisu vratili

2026-07-18 • via Nuitee
N
nurcan • couple • tr
10
2026-07-18 • via Nuitee
S
Sonia • solo_traveller • es
8
Pros:

.

Cons:

.

2026-07-17 • via Nuitee
V
Valeria • couple • it
9
Pros:

La struttura è sicuramente di nuova costruzione, il personale molto gentile. La camera standard è leggermente piccola, con un letto alla francese, ma il bagno compensa essendo di adeguate dimensioni. L’acqua gratis e sempre disponibile è stata molto apprezzata.

Cons:

La zona in cui si trova, centrale sì ma non bella

2026-07-17 • via Nuitee
C
carokee5 • solo_traveller • fr
6
Pros:

L emplacement. Immeuble sécurisé. Salle de sport. Chambre spacieuse.

Cons:

La vêtusteté des chambres, matelas trop mou, pas de vue sur time square. Pas de buffet petit dejeuner. Uniquement un mini-bar. Aimabilité à revoir. Pas d'eau froide dans ma chambre obligé de changer de chambre. On passe devant les poubelles avant d'entrer dans le hall de l hotel. Aimabilité à revoir à l'accueil.

2026-07-17 • via Nuitee
D
Dorina • couple • ro
4
Too noisy
Cons:

The staff was incredible rude, the lady from reception

2026-07-17 • via Nuitee
J
Joshua • solo_traveller • au
8
Pros:

Close to subway, times square.
Noise wasnt too bad on upper levels.
Bathroom was great for the room size.
Bar downstairs had excellent service

Cons:

Lack of room for storage of luggage/clothing in room. Living out of suitcases in tight walkway area.

2026-07-17 • via Nuitee
C
Christian • couple • us
1
I would never come back here.
Pros:

I hated everything about the property ! Don’t be fooled by the pictures you see online. It’s outdated

Cons:

It’s not clean , it’s not modern just old smelling. Smells like a MOTEL.

2026-07-17 • via Nuitee
M
Mustafa • couple • tr
3
Pros:

7/24 su olması ve konumunu

Cons:

Asansorun birtanesi surekli ariza yapiyordu dakikalarca asansor beklemek zorunda kaldik, lobide surekli yuksek ses muzik calmakta

2026-07-17 • via Nuitee
K
Kubilay • solo_traveller • tr
10
2026-07-17 • via Nuitee
G
Giorman Stiven • solo_traveller • co
9
2026-07-16 • via Nuitee
C
Chisa • solo_traveller • jp
6
2026-07-16 • via Nuitee
H
Hamidou • solo_traveller • fr
10
Efficace et parfait
Pros:

Proche de tout personnel, accueillant

2026-07-16 • via Nuitee