voco Times Square South New York by IHG

Hotels
•
Voco
8.4 (5752 reviews)
343 West 36th Street , New York , US
+1 212-542-8990

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Slow breakfast service
Limited elevators

Categories

Cleanliness
7.85
Several mentions of cleanliness issues in the reviews.
Service
9.35
Numerous positive remarks about staff being friendly and accommodating.
Location
9.35
Consistently praised for its excellent location close to attractions.
Room Quality
8.35
Rooms described as comfortable, although some were noted as small.
Amenities
7.85
Some amenities were called out positively but breakfast service needed improvement.
Value for Money
8.35
Reviews suggest a generally good value given the location and service.
Food and Beverage
7.35
Breakfast received mixed feedback; improvement needed in service during peak times.
Overall Experience
8.75
Most guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:07

Property Description

Central Location near Theater District
Located within walking distance of the Theater District, voco Times Square South New York, an IHG Hotel, is the perfect base for exploring the vibrant city of New York. With Macy's and Herald Square just 750 meters away, guests can easily indulge in shopping sprees and cultural experiences.

Modern Amenities and Services
Each room at voco Times Square South New York features a flat-screen TV, private bathroom, and complimentary coffee and tea facilities. The hotel also offers an outdoor terrace, on-site restaurant, fitness centre, and business centre for guests' convenience.

Exceptional Guest Services
Experience top-notch hospitality with a 24-hour front desk, concierge desk, and multilingual staff ready to assist you. Don't forget to savor the signature voco Times Square South New York cookie upon arrival, making your stay extra special.

Book now for an unforgettable stay at voco Times Square South New York, an IHG Hotel!

Important information:

Please note, that the hotel only offers daily self-parking at 50USD per day. Parking fees vary for oversize vehicles.

Please note, that children 7 years old and below eat breakfast for free.

Breakfast is a "Grab and Go" option.

We will accept packages for Guests at a fee of $5 per package.

Amenity fee includes:
-Two pairs of Voco Slippers.
-Complimentary on-demand classes in fitness center
-Digital Library Access on-property through Press Reader
-Finch's Den Credit ($10)
-Specialty Drink upon arrival -Complimentary Lobby Popcorn and Refreshments DailyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 54.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 5752 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.75
A
Augusto • couple • it
9
Ottimo soggiorno per la scoperta di NY
Pros:

Ottima struttura a NY dove abbiamo trascorso 6 notti scegliendo camera spaziosa sapendo che le camere standard a NY posso risultare molto piccole. Questa camera disponeva di tutto il necessario comprese lenzuola e asciugamani sempre puliti, phone e mini-frigo, macchina del caffè e ferro da stiro. Camera molto pulita e staff cordiale e disponibile. Molto utile il servizio di custodia bagagli sia prima del check-in che dopo il check-out. Posizione tattica a Mid Town per potersi spostare comodamente in ogni direzione di Manhattan. Struttura molto comoda anche alla stazione treni Penn Station .

Cons:

Nulla di particolare da segnalare

2026-09-19 • via Nuitee
T
Tracy • couple • gb
6
Pros:

Clean and friendly

Cons:

Location was good but the rubbish on the street outside smelt awful

2026-09-19 • via Nuitee
C
Christian • family_with_children • de
9
2026-09-19 • via Nuitee
D
david • couple • us
8
2026-09-18 • via Nuitee
M
Muhammad Ahmad • family_with_children • gb
10
Pleasant
Pros:

Bed mattress is very comfortable, room was clean and good breakfast.

Cons:

NA, everything was good.

2026-09-18 • via Nuitee
T
Tanja • couple • se
6
Pros:

Läget och utsikten

Cons:

Litet rum och liten säng för två personer. 1,2 m bred (såg större ut på bilden.

Delar av taket rasade ner i min resväska med kläder pga vattenläcka.

2026-09-18 • via Nuitee
N
Naveed • couple • ae
10
2026-09-18 • via Nuitee
F
Filomena • family_with_children • pt
10
Amazing
2026-09-18 • via Nuitee
E
Evgeny • family_with_children • il
9
Great location , value for money
Pros:

Really close to Penn station
Great to get around
The staff is really friendly and nice

Cons:

The rooms are a bit small ( to expect in Manhatten though)
The breakfast is really basic

2026-09-18 • via Nuitee
M
Matt Pye • solo_traveller • gb
7
Pros:

A well situated hotel in midtown. Perfect for exploring all of Manhattan. Friendly staff.

Cons:

Overpriced but that's Manhattan for you.

2026-09-17 • via Nuitee
C
Chrysovalantis • couple • gr
9
Pros:

Η τοποθεσία φοβερή...5 λεπτα με τα πόδια απο το κεντρικό σταθμο του Penn Station...Το δωμάτιο για Νέα Υόρκη αρκετά ικανοποιητικό...καθαριότητα καθημερινή..

Cons:

το ασανσέρ σε ώρες αιχμής ήταν ενα απο τα πράματα που μας δυσαρέστησαν...για αυτό το λόγο ξυπνούσαμε λίγο πιο νωρίς για να αποφυγουμε τον συνωστισμό

2026-09-17 • via Nuitee
H
Harari Schlesinger • solo_traveller • il
9
מלון מצויין ומומלץ
Pros:

מלון נעים, יפה , נקי, צוות אדיב מאד, מיקום טוב

Cons:

לעיתים מחכים הרבה זמן למעלית. היינו בקומה 24 אז היו פעמים שלהגיע לחדר או ללובי לקח כמה דקות.

2026-09-17 • via Nuitee
J
Julian • solo_traveller • de
7
2026-09-17 • via Nuitee
P
Perla • solo_traveller • it
10
Pros:

pratico essenziale pulito colazione top direi perfetto

2026-09-16 • via Nuitee
S
Sonia • family_with_children • fr
9
Super
Pros:

L’emplacement et le calme en étant très proche de Times square.

Cons:

Chambre 20 mètres petite. Très juste pour 4 personnes

2026-09-16 • via Nuitee
E
Ewa • couple • at
3
2026-09-16 • via Nuitee
E
Eric • couple • us
8
2026-09-16 • via Nuitee
S
Shashank • extended_group • gb
8
Overall satisfactory stay, some issues on service team and breakfast (stale and unsafe fruits served)
Pros:

Location, Ambience and checkin team

Cons:

Service team including housekeeping as well as restaurant staff warrants improvement

2026-09-15 • via Nuitee
C
Concepción • extended_group • es
10
Espectacular
Pros:

Todo

Cons:

Todo me gustó

2026-09-15 • via Nuitee
C
Cesar • couple • br
8
Pros:

Limpeza, decoração, tudo novinho

Cons:

A rua era meio esquisita, mas bem localizada

2026-09-15 • via Nuitee