voco Times Square South New York by IHG

Hotels
•
Voco
8.4 (4838 reviews)
343 West 36th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Slow breakfast service
Limited elevators

Categories

Cleanliness
7.85
Several mentions of cleanliness issues in the reviews.
Service
9.35
Numerous positive remarks about staff being friendly and accommodating.
Location
9.35
Consistently praised for its excellent location close to attractions.
Room Quality
8.35
Rooms described as comfortable, although some were noted as small.
Amenities
7.85
Some amenities were called out positively but breakfast service needed improvement.
Value for Money
8.35
Reviews suggest a generally good value given the location and service.
Food and Beverage
7.35
Breakfast received mixed feedback; improvement needed in service during peak times.
Overall Experience
8.75
Most guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:07

Property Description

Central Location near Theater District
Located within walking distance of the Theater District, voco Times Square South New York, an IHG Hotel, is the perfect base for exploring the vibrant city of New York. With Macy's and Herald Square just 750 meters away, guests can easily indulge in shopping sprees and cultural experiences.

Modern Amenities and Services
Each room at voco Times Square South New York features a flat-screen TV, private bathroom, and complimentary coffee and tea facilities. The hotel also offers an outdoor terrace, on-site restaurant, fitness centre, and business centre for guests' convenience.

Exceptional Guest Services
Experience top-notch hospitality with a 24-hour front desk, concierge desk, and multilingual staff ready to assist you. Don't forget to savor the signature voco Times Square South New York cookie upon arrival, making your stay extra special.

Book now for an unforgettable stay at voco Times Square South New York, an IHG Hotel!

Important information:

Please note, that the hotel only offers daily self-parking at 50USD per day. Parking fees vary for oversize vehicles.

Please note, that children 7 years old and below eat breakfast for free.

Breakfast is a "Grab and Go" option.

We will accept packages for Guests at a fee of $5 per package.

Amenity fee includes:
-Two pairs of Voco Slippers.
-Complimentary on-demand classes in fitness center
-Digital Library Access on-property through Press Reader
-Finch's Den Credit ($10)
-Specialty Drink upon arrival -Complimentary Lobby Popcorn and Refreshments DailyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 54.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 4838 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.75
M
Manyara • family_with_children • ke
7
Pros:

Convinience

Cons:

Rigid on cards and expensive

2026-04-11 • via Nuitee
P
Pádraig • couple • gb
10
Friendly staff and easy to access.
Pros:

Smooth check in experience. Very close to subway making airport access easy

2026-04-11 • via Nuitee
B
Beata • family_with_children • hu
5
2026-04-11 • via Nuitee
G
Gabor • family_with_children • se
7
2026-04-10 • via Nuitee
M
MARIELLA • extended_group • it
8
Bella vacanza
Pros:

Ottima la posizione, anche per utilizzare la metro, (noi sempre a piedi), personale molto gentile e camera sempre pulita e in ordine, Wifi sempre presente. La colazione è alla carta basica ma sufficiente.

Cons:

Ritengo la camera un po' piccola per 4 persone, non c'era posto per riporre i vestiti e mancavano dei cassetti per metterci dento la roba. Due letti matrimoniali alla francese con un solo comodino per 4 persone. Finestre non insonorizzate.
La sala per la colazione ospita poche persone per cui si corre il rischio di aspettare per trovare un tavolo.

2026-04-10 • via Nuitee
D
Daniella • family_with_children • ca
8
2026-04-10 • via Nuitee
A
Amharref • family_with_children • fr
10
2026-04-10 • via Nuitee
N
Nadia • solo_traveller • us
7
2026-04-09 • via Nuitee
A
Allison • family_with_children • gb
8
Great location!
Pros:

Good location, functional room. Excellent shower!

Cons:

Mattress dipped in the middle so wasn't particularly comfortable,could do with replacing.

2026-04-09 • via Nuitee
J
Jounaina • couple • nl
7
2026-04-09 • via Nuitee
C
claudia • extended_group • it
6
Pros:

Letto comodo

2026-04-09 • via Nuitee
M
Michaela • couple • ch
8
Tolles Hotel, zentral gelegen
Pros:

Das Hotel ist sehr gut gelegen – man ist schnell am Times Square, beim Madison Square Garden und bei der Penn Station. Das Zimmer war super, sauber und bot genügend Platz, um den Koffer bequem abzulegen. Auch die Anreise vom Flughafen JFK zur Penn Station mit den öffentlichen Verkehrsmitteln ist unkompliziert und gut machbar.

2026-04-09 • via Nuitee
B
Branka • extended_group • at
9
Nice stay overall—super friendly staff and nice touches, even if the room was a bit small.
Pros:

Breakfast was excellent, with a wide variety of options and generous portions. The common areas were very pleasant and inviting—especially the Jenga, which was a fun touch. The welcome cocktail was also quite nice! 😊The staff were very accommodating—they kindly arranged a late checkout for us and even saved breakfast for later when we needed it, which we really appreciated.

Cons:

We had a room for three, which felt quite small. However, for New York, that’s pretty typical.

2026-04-09 • via Nuitee
G
Graciela • family_with_children • cr
9
Muy hermosa estadía
Pros:

Excelente ubicación, muy amables con el servicio, hermosas instalaciones.

Cons:

Un poco caro.

2026-04-09 • via Nuitee
N
N637TEnatashab • Family
10
Lovely stay
Pros:

Had a wonderful experience at Voco Times Square hotel. All staff were incredibly friendly, especially Elena who greeted us with a warm smile and a good morning before taking our breakfast orders each morning of the stay. The rooms were exceptionally clean and the staff at reception were very helpful.

2026-04-08 • via Tripadvisor
A
annekJ6840CS • Family
10
Perfect!!
Pros:

Super nice staff - everyone was so friendly!! Thank you :)

2026-04-08 • via Tripadvisor
M
Maria Chiara • family_with_children • it
6
Solo per un breve soggiorno
Pros:

Comoda posizione vicino a Penn station e alla
Fermata della metro. Ottimo per il Madison Square Garden, high line e zona a nord di Times Square.
Personale accogliente.

Cons:

Camere troppo piccole. Abbiamo preso una doppia per 4 persone con double king size bed mai letti erano piccolissimi e non c’era spazio per le valigie. Nessun armadio per sistemare i vestiti.

2026-04-08 • via Nuitee
M
Maria Alexandra • extended_group • co
10
Todo lo que necesitábamos, ¡recomendado!
Pros:

Pase la semana santa con mi familia, nos encantó nuestra estadía en este hotel. Todo fue excelente desde el primer momento: la atención del personal fue muy amable, las instalaciones están en muy buen estado, limpias y cómodas, perfectas para descansar, Lo mejor de todo es su ubicación: el hotel está muy bien ubicado, lo que facilita moverse y disfrutar de la ciudad.

Además, el precio nos pareció muy adecuado para la calidad del servicio recibido, realmente vale la pena.
Sin duda, lo recomendamos y volveríamos a hospedarnos aquí en una próxima oportunidad.

2026-04-08 • via Nuitee
G
Genni • family_with_children • nl
9
Good location, confortable and good value for money!
Pros:

Location was good, also very convenient to reach most of the places in midtown.
Superb breakfast, freshly made. Very clean and while not fancy it had everything you need when you travel for tourism. Rooms decent size!

Cons:

Sometimes you had to wait for the elevator too long!

2026-04-08 • via Nuitee
Y
Yevheniia • family_with_children • ua
10
Pros:

Очень хорошие кровати, вкусные завтраки. Персонал помог в продлении номера и апгрейдил номер. Очень чисто. Уборка шикарная.

2026-04-08 • via Nuitee