Hotel Du Vin & Bistro Tunbridge Wells

Hotels
Frasers Hospitality
8.4 (1628 reviews)
Crescent Road , Royal Tunbridge Wells , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Exceptional food quality
Cons:
Poor breakfast quality
Rooms need updating
Issues with room space

Categories

Cleanliness
7.23
Mixed sentiment; clean rooms mentioned, but concerns over safety and space in room.
Service
9.7
Outstanding service highlighted, particularly from staff like Sunny who provided an exceptional experience.
Location
8.74
Location was positively noted in multiple reviews.
Room Quality
7.19
Room quality received negative feedback due to outdated rooms and space issues.
Amenities
8.72
Amenities such as dining experiences received high praise, though coffee availability was criticized.
Value for Money
7.68
Some reviews indicated poor value for the price, particularly regarding breakfast.
Food and Beverage
9.23
Food quality received high praise, especially for the wine dinner experience.
Overall Experience
8.7
Overall experiences were largely positive with a few noted concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Historic Charm and Elegance
Step back in time at Hotel du Vin Tunbridge Wells, a Grade II Listed mansion dating back to 1762. This historic property exudes charm and elegance, offering a unique stay for guests looking for a touch of luxury.

Stylish Rooms with Antique Touches
Indulge in the stylish rooms at Hotel du Vin, featuring a blend of modern amenities and antique furnishings. Relax in comfort surrounded by unique pieces, with some rooms even boasting luxurious roll-top baths for the ultimate relaxation experience.

Fine Dining and Wine Experience
Savor a culinary journey at Hotel du Vin's bistro-style restaurant, where a classic European menu awaits. Pair your meal with a selection from the Burgundy Bar's extensive wine list, and unwind in the elegant lounge for a truly unforgettable dining experience.

Book your stay at Hotel du Vin Tunbridge Wells and immerse yourself in history, luxury, and exceptional hospitality.

Important information:

We are currently enhancing our building with upgrades like new windows, gutters and a refreshed chimney; part of our commitment to an even better guest experience. Work is scheduled until mid-June, and you may notice some scaffolding and daytime noise during this period. Thank you for your patience as we make these positive changes.

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 15 per day.

Location

Guest Reviews

8.4
Based on 1628 reviews
Cleanliness: 7.23
Service: 9.7
Location: 8.74
Room Quality: 7.19
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.7
S
Samuel couple gb
5
2026-07-04 via Nuitee
D
Dr. Joerg solo_traveller de
9
2026-07-01 via Nuitee
L
Linda couple za
8
2026-07-01 via Nuitee
D
Dermot couple gb
8
Lovely building in.a great location, food disappointing.
Pros:

Nice property

Cons:

Breakfast very mean. No bowls bigger than an ashtray. Fruit came in very small jars, could only use a teaspoon. As a result multiple trips back to the buffet needed. Everything was designed to reduce portion size. Coffee poor. Pastries good, cereals cheap. Overall breakfast was a disappointment.

2026-06-30 via Nuitee
D
David couple au
9
2026-06-29 via Nuitee
M
MACIT solo_traveller gb
8
nice location, excellent staff
Pros:

location, heritage estate, excellent front desk staff

Cons:

pillows were awfully soft, bed could be better

2026-06-28 via Nuitee
D
David couple gb
5
2026-06-27 via Nuitee
M
markus couple de
10
Pros:

Sehr gute Lage, sehr gutes Frühstück, sehr freundliches Personal

2026-06-27 via Nuitee
K
karen solo_traveller es
6
Lovely friendly staff. A small but adequate room very clean the staff do a great job with the room.
Pros:

The location was excellent, the receptionists were excellent.

Cons:

The food in the restaurant was appalling, I have no words to describe the meal. I chose the plaice in batter and chips . Old horrid and truly inedible. Don’t eat at this place. I did not complain at the time, I was very tired and it was just too much for me on that day, and I’m well aware even if I had it would not have made a difference. The chef and the waiting staff were not up to par.

2026-06-27 via Nuitee
D
David couple gb
10
Looked after by a fabulous team
Pros:

Well organised and very welcoming

Cons:

Nothing

2026-06-26 via Nuitee
N
Nicola couple gb
10
2026-06-23 via Nuitee
B
Bates Macleod couple nz
9
Delightful period hotel in centre of historic town
Pros:

This hotel is genuinely a heritage jewel, set in a beautiful Georgian building with many attractive period features and elegant large rooms. The restaurant opens onto a lawned garden with mature trees. Bedrooms are good sized with large beds and well appointed bathrooms. (Ours had a rolled top bath as well as a walk-in shower).
The aircon and free wifi worked well. We had a kettle, fridge and Nespresso coffee maker.
Parking needs to be pre-booked but is free on site.

2026-06-22 via Nuitee
A
Amy couple gb
9
Perfect location for a treat away, worth the money, if not economical
Pros:

Beautiful building, location and decor. Excellent staff

Cons:

Not budget friendly

2026-06-21 via Nuitee
W
Walter couple ch
7
Pros:

Frühstücksbuffet mit guter Auswahl. Am Morgen etwas hektisch.

2026-06-20 via Nuitee
P
Paul solo_traveller gb
10
2026-06-19 via Nuitee
M
Michael solo_traveller nz
9
It was a very pleasant stay , nice staff great location to walk through the park into the town.
Pros:

Room was very comfortable. Took the air conditioner a while to cool the room down but was very comfortable during the night .
Breakfast was excellent ! I commented to the staff it was very nice and healthy .

Cons:

ok some of the carpets were a it worn, but that did not bother me.

2026-06-19 via Nuitee
A
Alex solo_traveller gb
9
2026-06-17 via Nuitee
G
Giuseppe couple gb
8
2026-06-17 via Nuitee
A
Adrian solo_traveller gb
4
2026-06-16 via Nuitee
H
Humphrey family_with_children gb
7
Breakfast let an otherwise fantastic experience down
Pros:

The location was very good for our needs as we attended an event at the Asembly Hall

Cons:

The breakfast was not overly hot when delivered to our table. I asked for poached eggs and they were more like hard boiled eggs as they had been overcooked

2026-06-15 via Nuitee