Hotel Du Vin & Bistro Tunbridge Wells

Hotels
Frasers Hospitality
8.4 (1647 reviews)
Crescent Road , Royal Tunbridge Wells , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Exceptional food quality
Cons:
Poor breakfast quality
Rooms need updating
Issues with room space

Categories

Cleanliness
7.23
Mixed sentiment; clean rooms mentioned, but concerns over safety and space in room.
Service
9.7
Outstanding service highlighted, particularly from staff like Sunny who provided an exceptional experience.
Location
8.74
Location was positively noted in multiple reviews.
Room Quality
7.19
Room quality received negative feedback due to outdated rooms and space issues.
Amenities
8.72
Amenities such as dining experiences received high praise, though coffee availability was criticized.
Value for Money
7.68
Some reviews indicated poor value for the price, particularly regarding breakfast.
Food and Beverage
9.23
Food quality received high praise, especially for the wine dinner experience.
Overall Experience
8.7
Overall experiences were largely positive with a few noted concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Historic Charm and Elegance
Step back in time at Hotel du Vin Tunbridge Wells, a Grade II Listed mansion dating back to 1762. This historic property exudes charm and elegance, offering a unique stay for guests looking for a touch of luxury.

Stylish Rooms with Antique Touches
Indulge in the stylish rooms at Hotel du Vin, featuring a blend of modern amenities and antique furnishings. Relax in comfort surrounded by unique pieces, with some rooms even boasting luxurious roll-top baths for the ultimate relaxation experience.

Fine Dining and Wine Experience
Savor a culinary journey at Hotel du Vin's bistro-style restaurant, where a classic European menu awaits. Pair your meal with a selection from the Burgundy Bar's extensive wine list, and unwind in the elegant lounge for a truly unforgettable dining experience.

Book your stay at Hotel du Vin Tunbridge Wells and immerse yourself in history, luxury, and exceptional hospitality.

Important information:

We are currently enhancing our building with upgrades like new windows, gutters and a refreshed chimney; part of our commitment to an even better guest experience. Work is scheduled until mid-June, and you may notice some scaffolding and daytime noise during this period. Thank you for your patience as we make these positive changes.

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 15 per day.

Location

Guest Reviews

8.4
Based on 1647 reviews
Cleanliness: 7.23
Service: 9.7
Location: 8.74
Room Quality: 7.19
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.7
D
David solo_traveller gb
10
Pros:

Amazing hotel, location and staff.

2026-07-18 via Nuitee
G
Glenda couple nz
9
2026-07-17 via Nuitee
C
Colette couple gb
4
Won’t stay again
Pros:

The location and building are great however the conditions of the building inside and out have clearly not been maintained and invested in for a long time. I know this hotel from when I lived in Tunbridge Wells and I was appalled by the change in its appearance and interior.
I returned here to attend a family occasion and I was expecting the standard of I knew Hotel Du vin delivered.
My room was allegedly an upgrade but it was tired and shabby in decor. Certainly not reflected in the cost of the room and I took a video of the condition of the furniture in the room. I would really like the management to read this review and contact me to discuss this. It’s extremely unreasonable to expect to charge London prices and deliver shabby rooms.

2026-07-12 via Nuitee
M
Mark couple gb
9
Lovely stay,would book again.
Pros:

Great

Cons:

Not serving until 8am we had hoped they opened at 7am

2026-07-12 via Nuitee
S
S82WKleac Family
10
Wonderful family lunch
Pros:

Attended for the first time with my husband and daughter for her birthday. Sonny was our waiter and his expertise and service were exemplary. Our daughter is vegan and I am coeliac and histamine intolerant and yet nothing was too much trouble. A really special lunch.

2026-07-11 via Tripadvisor
L
littlefamily2017 Family Kent, England
10
Private dining celebration
Pros:

We celebrated a family milestone birthday in one of the private dining rooms and we were very well looked after by Seb and Serhii - the room was beautiful, the meal and drinks were delicious and the service was impeccable. Everyone had a fantastic time - thank you!

2026-07-10 via Tripadvisor
A
Andre couple sg
8
Charming hotel in a historic town
Pros:

Lovely hotel in a historic building, with lots of character, and a quirky, interesting design.

Cons:

Located next to a construction site, with noise and construction dust affecting the experience.

2026-07-10 via Nuitee
M
Marcel Sawyere couple th
8
Great location good to stay
Pros:

Nice semi-style buffet breakfast, coffee was really good. Food was so-so but okay as it's a local hotel. Great location; I'm probably the best hotel to stay in for that category. Sadly, we found the two young guys working in the bar need to learn how to smile 😊. Apart from that, everything was very good. However, tables were very dusty, so they could be cleaned more.

Cons:

Sadly, there is major construction going on next to us, and not following rules and regulations, so there is a lot of dust. We were having breakfast outside but had to move inside after a large cloud of dust blew over from the construction, which was quite disappointing, but it’s not the hotel’s fault.

2026-07-07 via Nuitee
S
Samuel couple gb
5
2026-07-04 via Nuitee
H
H6847FRmaureenk Couples
10
Great stay!
Pros:

Lovely hotel. Very nice people!

Monica was so sweet and helpful. We went to a wedding and before we left she took excellent photos of us in our fancy clothes! We really appreciate her!

2026-07-01 via Tripadvisor
D
Dr. Joerg solo_traveller de
9
2026-07-01 via Nuitee
L
Linda couple za
8
2026-07-01 via Nuitee
P
P9889LDjaneh Family Tonbridge, Kent, England
10
Wedding at Hotel du Vin, Tunbridge Wells
Pros:

We had our wedding ceremony, reception and evening party at the Hotel du Vin, Tunbridge Wells a couple of weeks ago. The day was so beautifully run by Sophia and her team, Serhii, Riley, Rebecca, Alex, Jimmy and Eryn. From the moment our guests arrived to the time we all left, they couldn't have made our day more perfect if they'd tried. The chef even made a fabulous wedding cake out of two Cook cakes, so unexpected and such a lovely touch. The team took care of every detail so we could just enjoy our day with our family and friends. The food received lots of great comments too, simply brilliant, thank you.

2026-06-30 via Tripadvisor
D
Dermot couple gb
8
Lovely building in.a great location, food disappointing.
Pros:

Nice property

Cons:

Breakfast very mean. No bowls bigger than an ashtray. Fruit came in very small jars, could only use a teaspoon. As a result multiple trips back to the buffet needed. Everything was designed to reduce portion size. Coffee poor. Pastries good, cereals cheap. Overall breakfast was a disappointment.

2026-06-30 via Nuitee
D
David couple au
9
2026-06-29 via Nuitee
M
MACIT solo_traveller gb
8
nice location, excellent staff
Pros:

location, heritage estate, excellent front desk staff

Cons:

pillows were awfully soft, bed could be better

2026-06-28 via Nuitee
D
David couple gb
5
2026-06-27 via Nuitee
M
markus couple de
10
Pros:

Sehr gute Lage, sehr gutes Frühstück, sehr freundliches Personal

2026-06-27 via Nuitee
K
karen solo_traveller es
6
Lovely friendly staff. A small but adequate room very clean the staff do a great job with the room.
Pros:

The location was excellent, the receptionists were excellent.

Cons:

The food in the restaurant was appalling, I have no words to describe the meal. I chose the plaice in batter and chips . Old horrid and truly inedible. Don’t eat at this place. I did not complain at the time, I was very tired and it was just too much for me on that day, and I’m well aware even if I had it would not have made a difference. The chef and the waiting staff were not up to par.

2026-06-27 via Nuitee
D
David couple gb
10
Looked after by a fabulous team
Pros:

Well organised and very welcoming

Cons:

Nothing

2026-06-26 via Nuitee