Candlewood Suites Houston Medical Center by IHG

Close to NRG stadium

Nothing I liked about the stay!!! There were roaches every time you came back to the room after couple hrs. Room was hot ac didn't cool down the bedroom. Floors and carpet were sticky couches stained. The outside of building looked really nice, but inside was a disaster was wanting to cancel but didn't have the funds to get a different place cuz refund would of took days to get back. Called to talk to manager when he was in but was told by front desk that he was busy to leave number for him to call back and I'm still waiting for the call back this was by far the worst hotel I've stayed at in Houston for dr visits. The elevators smelled like urine when you got off elevator the hall to the rooms carpet was all stained and smelled like urine. Do not go by the pictures on the internet it's a huge scam. Never staying here again and will let anyone that goes to steer away from here. When walking out to put luggage away some manager lady came out asking of we were already checking out.RUSHED.

Unsafe area

The welcoming to the room was Roaches, and the smell in the room was like mold and dog piss mix together, I had to move to a different hotel the very next day. The front desk try to help and move us to a different room that was worst than the first. If you like to sleep in a clean place that’s not the place you should stay!

the room smelled like milduew i was unable to sleep due to the smell

Is not good . Sorry but is terrible.

It's a nice place with a nice staff. The rooms have full size refrigerators which I like. The traffic can make it hard to get out onto the road sometimes.

The staff is great. The area is questionable due to homeless population.

The pictures on the website seem nicer than onsite. The hotel had a wierd stench. Rugs were stained throughout hotel. No ice machine. No pool available at the time. It was under construction. We walked in to the room and there were 2 roaches. The air conditioner didn’t work, the rooms were hot. The cabinet was broken in the bathroom. Coffee maker downstairs in the lobby the next day while I was making a cup of coffee out of the automatic machine had 2 roaches running around the food area. I spoke to the front desk, and very politely told them about it. The staff was friendly and no other issues. I’m not one to complain but I was kind of disappointed. My daughter and I drove 10 hours for a concert and stayed 2 nights. The cleaning staff didn’t even give us clean towels or even come in to do upkeep while we were gone.

Too pricey and ac unit was like a construction zine

Room was clean and roomy. The toilet height was too low. Staff was friendly and professional.

There was no hot water the entire time. The bedroom was hot and would not cool down. The ice maker in the refrigerator didn't work. The door handle on the bathroom door was broken. The door to the room was difficult to open. Also, there was a large group of people just hanging out in the parking lot from hours on the first day of my visit, making it uncomfortable coming in and out. And no intervention by the staff to disperse the group. I have stayed there several times, and it has gotten worse each time. I will not stay there again. I feel that I should be reimbursed some, if not all of my payment.

This place is horrible. I got two rooms infested with roaches. Not clean and no hot water. Do not stay here!

The front desk person was on her phone texting someone and we had to wait for her. She did not even see us.

Staff was real nice and accommodating, especially for the inconvenience. There was roaches in one room and then they were moving us to another room and they had more roaches after speaking with the manager and Expedia. I was able to get a full refund that same night, but, then was having to look for another room at 1 o’clock in the morning. Expedia was not much help trying to locate another room.

Will definitely be back again!

Poor property maintenance and poor amenities

Entrance to hotel was through the Taco Bell fast food restaurant as the hotel did not have street access. Hotel was smelly and restroom has moldy tub and only one hand towel, one bath towel for two people. No breakfast nothing.