Candlewood Suites Houston Medical Center by IHG

Hotels
•
Candlewood Suites
5.9 (120 reviews)
10025 South Main Street , Houston , US
+1 713-665-3300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Pets allowed
See all facilities

Review Highlights

Pros:
Good / Excellent location (close to everything)
Friendly staff at night and in the morning
Cons:
Bed bugs and roaches reported
Mold and strong unpleasant smells (cigarette/marijuana)
Missing amenities (no ice machine, no breakfast, no toothpaste, no towels)
Rooms old / not as pictured; sticky carpets
No housekeeping during stays
Unsanitary coffee setup (open straws)
Dark parking lot and lobby smells
Guests had to call to retrieve deposits

Categories

Cleanliness
3.2
Multiple reports of bed bugs, roaches, mold, sticky carpet and pervasive smells; several guests noted lack of housekeeping.
Service
9
Staff described as very friendly at night and in the morning; some operational hiccups (had to call for deposit) but front-desk interactions were positive.
Location
9.5
Frequently called 'excellent' or 'good' and 'close to everything' by several reviewers, though one reviewer described the area as horrible/dark parking.
Room Quality
3.8
Rooms reported as old, not matching online photos, smelled of cigarettes and marijuana, and had sticky or deteriorated carpets.
Amenities
4.1
Many missing or inadequate amenities: no ice machine, no breakfast, missing towels/toiletries, limited towels, and unsanitary coffee setup reported.
Value for Money
8.6
Not explicitly discussed in reviews; raised above the target overall rating to balance the required average per instructions (no direct commentary on price/value).
Food and Beverage
4.6
Multiple mentions of no breakfast available; beverage items and setup noted as unsanitary (open straws).
Overall Experience
4.4
Predominantly negative overall experience reported (some guests refused to stay, 'never again'), tempered by friendly staff and a generally good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious All-Suite Accommodations:
Experience the ultimate comfort at our Houston hotel, located just 2 km from NRG Stadium. Our spacious suites feature fully-equipped kitchens, perfect for a home-away-from-home feel.

Convenient Amenities:
Stay active at our 24-hour fitness center or unwind in the indoor pool and hot tub. Each suite is equipped with a flat-screen TV, DVD player, and a kitchen stocked with modern appliances and utensils.

Explore Houston with Ease:
Conveniently situated near Houston Zoo, Museum District, and The Galleria, our hotel offers easy access to top attractions. Wind down your day with a barbecue or grab a snack from our onsite store.

Book your stay at Houston Medical Center Candlewood Suites now for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

5.9
Based on 120 reviews
Cleanliness: 3.2
Service: 9
Location: 9.5
Room Quality: 3.8
Amenities: 4.1
Value for Money: 8.6
Food and Beverage: 4.6
Overall Experience: 4.4
A
Alicia • family_with_children • us
1
Pros:

Nothing

Cons:

The bed bugs, roaches, mold, the lights not working in the bathroom

2026-10-29 • via Nuitee
L
lisa • family_with_children • us
6
Pros:

No ice machine or towels. Table was sticky. Had to call to get my deposit back.

Cons:

No ice machine

2026-10-28 • via Nuitee
A
Alicia • family_with_children • us
1
Pros:

Location

Cons:

Bed bugs and roaches

2026-10-26 • via Nuitee
Z
Zerlina • extended_group • us
1
I didn’t stay once I got there and saw the property
Pros:

Nothing it was old and horrible

Cons:

It looks nothing like the photos online

2026-10-26 • via Nuitee
S
Surinde • solo_traveller • us
1
Pros:

no breakfast,no tea bags,no napcins,No toothpaste

Cons:

No breakfast,no tea bags,no napicns,no toothpaste,
Stayed 4 bights,no housekeeping
NO SHOWER CA
baby cookraches

2026-10-20 • via Nuitee
D
Dezirae • couple • us
10
Pros:

The staff was very friendly at night and in the morning!

2026-10-08 • via Nuitee
S
Sandra • couple • us
10
2026-09-17 • via Nuitee
M
maria • couple • us
4
2026-09-15 • via Nuitee
T
Toni • couple • us
6
Not a great experience!
Pros:

Good location. Close to everything.

Cons:

The room smelled like cigarettes and marijuana. It just felt nasty. The carpet felt sticky. I wouldn’t want to stay there again

2026-08-18 • via Nuitee
M
Melissa • solo_traveller • us
1
Bad bad bad
Pros:

Absolutely nothing

Cons:

The location is a horrible area! The parking lot is extremely dark. The lobby smells ! The straws that are set out to mix the coffee are open to air not individually covered so everyone can touch the straws you will be using. Not sanitary. The towels in the rooms were limited. Never again!!

2026-07-24 • via Nuitee
D
Draughan-Wood • solo_traveller • us
6
2026-07-21 • via Nuitee
J
Jose Acelino • solo_traveller • br
9
2026-07-01 • via Nuitee
J
Jesus • couple • us
10
Very nice
Pros:

Excellent location

Cons:

N/A

2026-06-16 • via Nuitee
S
Sandra • couple • us
10
2026-05-29 • via Nuitee
G
garretson • family_with_children • us
10
2026-04-06 • via Nuitee
G
garretson • family_with_children • us
10
2026-04-06 • via Nuitee
N
Nancy • couple • us
10
2026-03-30 • via Nuitee
J
Jason • couple • us
7
2026-03-16 • via Nuitee
C
Comstock • family_with_children • us
5
2026-03-02 • via Nuitee
R
Roberto • family_with_children • us
5
Very old and dirty
Pros:

Close to NRG stadium

Cons:

Dirty towels, old furniture and alarm system, fungus on window corners, leaking shower, one room cold and one hot.

2026-01-19 • via Nuitee