Hotel Haven

Hotels
9 (839 reviews)
Unioninkatu 17 , Helsinki , fi

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Central location
Cons:
Room temperature issues
Damp smell in some rooms

Categories

Cleanliness
8.33
Some reviews indicate that the room had a damp smell and could be fresher.
Service
9.3
Multiple guests praised friendly and helpful staff.
Location
9.34
The hotel is centrally located, making it easy to explore the city.
Room Quality
8.79
Rooms are generally spacious and comfortable, though some feedback highlights temperature control issues.
Amenities
8.82
Amenities noted include a good bar and breakfast offerings, but some guests mentioned the fitness equipment is older.
Value for Money
8.78
Guests find the offerings worth the price considering the overall experience.
Food and Beverage
9.33
Breakfast received high praise, with many specific items mentioned positively.
Overall Experience
9.3
Overall, guests had a highly satisfactory experience and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:03

Property Description

Luxurious Accommodation - Hotel Haven offers elegant rooms with luxury beds, spa-style bathrooms, and a Chromecast multimedia streaming system. The air-conditioned rooms feature modern décor, a minibar, and a variety of TV channels.

Scenic Views and Convenient Location - Situated overlooking Helsinki Harbour, Hotel Haven provides stunning views of the Presidential Palace, Market Place, and Uspenski Cathedral. Located near Esplanadi shopping streets, guests can enjoy a convenient and picturesque stay.

Exceptional Amenities - Guests can unwind in the elegant foyer by the fireplace, enjoy a selection of hot beverages and drinks at Bar Haven, and savor breakfast in the historic Sundmans building with panoramic views of Market Square and the harbor.

To experience luxury, convenience, and exceptional service, book your stay at Hotel Haven now.

Important information:

The property requires that the credit card holder’s name matches the guest’s name on the booking confirmation. Guests are required to show photo identification and the same credit card used for booking upon check-in.

When booking a nonrefundable rate, the property will provide detailed payment instructions via email with a link to secure the booking.

When booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HEL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 9 years old stay for € 20 per person per night when using an existing bed.
    Children from 10 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    Children from 3 years old to 9 years old stay for € 20 per person per night when using an available extra bed.
    People 10 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 39 per day.

Location

Guest Reviews

9
Based on 839 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
L
Lea • couple • fi
10
2026-03-23 • via Nuitee
K
Karoliina • family_with_children • se
8
Cons:

Hotellrummet var lite sliten.

2026-03-21 • via Nuitee
K
Kaj • couple • fi
10
2026-03-21 • via Nuitee
K
Ksenia • couple • ru
6
2026-03-20 • via Nuitee
H
Herman • solo_traveller • nl
9
2026-03-20 • via Nuitee
R
RagnhTr • solo_traveller • is
10
2026-03-19 • via Nuitee
J
Joseph • extended_group • us
10
You have a set a very high bar for other hotels that we will stay at to match.....Thank YOU..
Pros:

The Staff and I mean EVERYONE at this hotel was very professional, friendly, and engaging throughout our stay. I/we have never been treated by an entire staff as well as we were at the Hotel Haven....It was also walking distance to many things we wanted to do....plus the day it was raining, they had umbrellas for us to use...WOW...First class....plus the beds were very comfortable!!!

2026-03-17 • via Nuitee
T
Tommi • solo_traveller • fi
10
2026-03-16 • via Nuitee
C
Creitz • couple • gb
8
Great for a short break / business trip
Pros:

Centrally located, convenient walking distance to main areas. Well priced. Clean

Cons:

Windows didn’t stop street noise

2026-03-15 • via Nuitee
T
Tuula • solo_traveller • fi
10
2026-03-10 • via Nuitee
N
natasha • couple • gb
10
Great hotel
Pros:

Wonderful hotel room

2026-03-09 • via Nuitee
K
Kai • family_with_children • fi
10
2026-03-08 • via Nuitee
M
Marika • family_with_children • fi
9
2026-03-05 • via Nuitee
P
Paulius • solo_traveller • lt
10
2026-03-02 • via Nuitee
L
Ludovic • couple • fr
8
2026-02-28 • via Nuitee
T
Tuomas • family_with_children • fi
8
2026-02-28 • via Nuitee
A
Acar • family_with_children • fi
1
Pros:

Çalışanlar kötu

2026-02-28 • via Nuitee
B
BATUKLAL • couple • us
9
2026-02-27 • via Nuitee
C
chloefP9296OV • Couples
10
Scottish man
Pros:

The Scottish bar man was attentive, lovely and helped us with all our questions. When back in Helsinki will definitely be returning here.

2026-02-26 • via Tripadvisor
L
Liubov • family_with_children • fi
9
2026-02-26 • via Nuitee