Mercure Lyon Charbonnières

Hotels
•
Mercure
8.4 (248 reviews)
78 Bis Route De Paris , Charbonnières-les-Bains , fr

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable stay
Friendly staff
Good location
Delicious food
Cons:
Aging facilities
High breakfast prices
Inconsistent service

Categories

Cleanliness
8.15
Several positive mentions, but some guests found issues with aging facilities.
Service
8.75
Consistently described as friendly and helpful, with excellent service highlighted in multiple reviews.
Location
8.65
Convenient location, easily accessible and noted for its proximity to major routes.
Room Quality
8.25
Generally comfortable and quiet, but some comments suggest a need for updates.
Amenities
8.45
Good amenities like parking and bath products, though some suggestions for improvements noted.
Value for Money
7.95
Mixed reviews on pricing, with some fees considered high for services provided.
Food and Beverage
8.65
Highly praised restaurant experience, though some mentioned unavailability on certain days.
Overall Experience
8.35
Overall positive feedback with extra considerations for improvements in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 20:04

Property Description

Leafy Park Location and Modern Rooms
The Mercure Lyon Charbonnieres offers a tranquil stay in a leafy park, just a short drive from Lyon's center. The bright and spacious rooms are equipped with modern amenities for a comfortable stay.

Dining Experience at Cap Ouest
Indulge in a culinary journey at Cap Ouest, the hotel's air-conditioned restaurant offering a contemporary ambiance and a terrace with views of Monts du Lyonnais. Enjoy delicious seasonal French cuisine prepared with care.

Meeting Facilities for Business Guests
Whether hosting a conference or a corporate event, take advantage of the hotel's 3 adjustable meeting/function rooms totaling 150m². Perfect for seamless business gatherings.

Ready to experience a blend of nature, modernity, and convenience? Book your stay at Mercure Lyon Charbonnieres now!

Important information:

The restaurant is closed on Saturdays, Sundays and public holidays.

Please note that children under 12 years old can enjoy breakfast for free.

Please note that our air conditioning is operational in summer and heating in winter. These systems are switched off during the off-seasons.

2 Electric car charging stations. Not bookableGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Location

Guest Reviews

8.4
Based on 248 reviews
Cleanliness: 8.15
Service: 8.75
Location: 8.65
Room Quality: 8.25
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.65
Overall Experience: 8.35
V
valerie1964 • couple • fr
9
hôtel au calme et très propre
Pros:

chambre très propre , personnel très professionnel et souriant , hôtel au calme , fidèle à la description

Cons:

la vue de notre chambre sur une partie des toits mais ce n'était que pour une seule nuit alors ce n'était pas très grave

2026-09-19 • via Nuitee
D
Dominique • extended_group • fr
9
2026-09-13 • via Nuitee
J
jean claude • solo_traveller • fr
10
2026-09-13 • via Nuitee
M
MICHEL • couple • be
10
Kort maar top!
Pros:

Lekker eten, heel propere kamer.
Heel vriendelijk en ook de hond was heel welkom.

Cons:

Niets

2026-09-12 • via Nuitee
N
Noémie • solo_traveller • fr
10
Pros:

Le personnel était très accueillant et serviable, la chambre très propre et confortable avec les équipements nécessaires (cafetière, bouilloire, mini frigo avec boisson). La baignoire dans la salle de bain est très appréciable.
La chambre est très bien isolée du bruit de la route.
L'hôtel est bien situé, proche des accès autoroutes.
Le petit déjeuner est de qualité avec beaucoup de choix.

Cons:

Petit déjeuner un peu onéreux
Peu d'endroits où se promener à pied à proximité de l'hôtel

2026-09-11 • via Nuitee
R
Rahma • family_with_children • fr
1
Une grosse erreur d’avoir réservé dans cet hôtel
Pros:

Rien

Cons:

Accueil très froid et aucun sens du service au client

2026-09-10 • via Nuitee
R
Richard • couple • be
7
2026-09-07 • via Nuitee
R
Rainer • couple • de
8
2026-09-07 • via Nuitee
A
Andrés • family_with_children • lu
8
2026-09-04 • via Nuitee
C
Christine • couple • de
10
Angenehmer Aufenthalt für die Durchreise
2026-09-04 • via Nuitee
A
Ana • solo_traveller • pt
6
2026-09-04 • via Nuitee
E
evelyne • solo_traveller • fr
2
T’as
Pros:

Rien travaux sur la route non signalés par l’hôtel

Cons:

Lavabo bouché
Personnel non à l’écoute

2026-08-25 • via Nuitee
R
Rosa • solo_traveller • es
9
Muy buena relacion calidad/precio
Pros:

Habitacion un poco justa de tamaño pero limpia y cómoda. Muy buena la cama. La idea 'nada de plasticos' muy acertada

2026-08-25 • via Nuitee
C
Christian • couple • fr
9
2026-08-25 • via Nuitee
A
Arnold • solo_traveller • us
10
Pros:

The room was nice and functional, and the breakfast was awesome!

2026-08-24 • via Nuitee
S
Shema • family_with_children • fr
10
2026-08-23 • via Nuitee
P
pierre • couple • fr
9
Très bon séjour chambre avec climatisation
Pros:

Hôtel bien placé par rapport à nos besoins
Chambre adaptée
Petit déjeuner copieux

2026-08-21 • via Nuitee
C
Cathy • couple • fr
8
Pros:

Hôte à recommander

2026-08-19 • via Nuitee
D
David • solo_traveller • gf
9
Pros:

La propreté et le confort

2026-08-18 • via Nuitee
C
CHRISTELLE • solo_traveller • fr
8
2026-08-16 • via Nuitee