Hotel Puebla Plaza

Hotels
7.3 (150 reviews)
5 Poniente 111 Colonia Centro , Puebla , mx

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean environment
Cons:
Uncomfortable beds
Noise from the street
No lift available

Categories

Cleanliness
6.85
The hotel was clean but lacked parking and had minor issues.
Service
8.35
The reception staff was very kind and helpful.
Location
8.35
Great location, very convenient.
Room Quality
6.35
The beds were uncomfortable and some rooms were small.
Amenities
7.35
Basic amenities were provided, overall satisfactory but limited.
Value for Money
6.85
Not worth the money due to lack of hot water and uncomfortable beds.
Food and Beverage
7.15
No specific feedback on food and beverage.
Overall Experience
7.15
Mixed feelings overall; great location but several discomforts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:57

Property Description

Historic Charm and Central Location
Immerse yourself in the colonial beauty of Puebla at Hotel Puebla Plaza. Located in the heart of the downtown historic district, our hotel offers a unique blend of old-world charm and modern comfort.

Vibrant Surroundings and Nightlife
Experience the lively atmosphere of the Alley of the Frogs, just a stone's throw away from the hotel. Explore antique shops, dine at local restaurants, and enjoy the vibrant nightlife that Puebla has to offer.

Comfortable Guestrooms with Modern Amenities
Relax in one of our 48 well-appointed guestrooms, each equipped with modern amenities such as telephones and TVs. After a day of exploring the city, unwind in comfort at Plaza Puebla Hotel.

Book your stay at Hotel Puebla Plaza now to experience the perfect blend of history, culture, and comfort.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PBC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 150 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.35
Room Quality: 6.35
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 7.15
Overall Experience: 7.15
R
RC • solo_traveller • mx
10
Muy bien
2026-04-09 • via Nuitee
K
Ku • family_with_children • mx
10
Excelente
Pros:

La ubicación está super serva de la catedral y la atención del personal

2026-04-04 • via Nuitee
J
Javier • couple • mx
9
Muy buena. Regresaria.
Pros:

Bonito Lugar. Bastante comodo y acogedor. Calidad precio excelente. Muy amable la atención.

Cons:

Pocos detalles. Un foco fallaba y la cobija no era muy grande y comoda.

2026-04-01 • via Nuitee
R
Rolandas • couple • lt
8
In general apartment is okay and hotel inside is quite unique. Positive rating 8 out of 10🙂
Pros:

- Wifi decent;
- Staff very good and friendly;
- Location excellent;
- Surprisingly shower water pressure ok😄
- Lighting enough;
- Marble in the room and bathroom;
- Room opposite side from the street, so nice and quiet, no noise and decent sleep;
- Room was clean, no complains on that🙂

Cons:

- Power sockets worn (room #314);
- No own parking;
- Small room;
- Was no towels in the room😅 afterwards staff was nice to sort this out.
- For price and value ratio - I would expect a bit better value or lower price;
- No options to adjust room temperature.

2026-03-15 • via Nuitee
D
Darien Jahel • couple • mx
9
2026-03-08 • via Nuitee
A
America Esmeralda • solo_traveller • mx
9
2026-02-25 • via Nuitee
A
Alondra Carolina • extended_group • mx
8
2026-02-22 • via Nuitee
J
Juan Daniel • family_with_children • mx
10
2026-02-22 • via Nuitee
A
Aayushi Rajendra • solo_traveller • mx
5
2026-02-12 • via Nuitee
Z
Zarate • couple • mx
8
2026-01-27 • via Nuitee
G
Gilda • solo_traveller • gb
3
Not worth the money
Pros:

Location

Cons:

I did not have hot water, the bed was so uncomfortable, the building has long steep stairs, no lift available, no service available after checking out for luggage storage.

2025-12-27 • via Nuitee
I
Ibanez • couple • mx
4
Pros:

La ubicación es excelente

Cons:

Las ventanas dan directamente a la callevy había mucho ruido por la noche, se escuchaba musica en vuvo a muy alto volumen y los vidrios de las ventanas no son gruesos así que nonpudimos dormir.
El hotel tiene escaleras así que las maletas hay que subirlas asíí y no hay quien te ayude.

2025-12-12 • via Nuitee
N
Nunez Velasco • family_with_children • mx
9
Pequeño, modesto, limpio, ambiente familiar muy agradable
Pros:

La atención en recepción por el personal, fue muy amable, cordial y resolvió todas mis inquietudes. Muy agradecido

Cons:

Que carecen de estacionamiento propio el Hotel

2025-10-10 • via Nuitee
M
María Esther • family_with_children • mx
10
2025-09-30 • via Nuitee
J
Jairo • family_with_children • mx
10
2025-09-14 • via Nuitee
R
Ruiz • couple • mx
9
2025-09-12 • via Nuitee
G
Gihovanny • couple • mx
10
Pros:

Ubicación, limpieza, privacidad y atención.

2025-09-09 • via Nuitee
J
Jose • solo_traveller • mx
9
2025-09-09 • via Nuitee
V
Valadez • couple • mx
9
Pros:

Todo en general

Cons:

La cama un poco dura

2025-08-28 • via Nuitee
J
jesus • couple • mx
8
2025-08-22 • via Nuitee