Pegasus Hotel

The staff were very helpful especially when there was a mistake from the Hotels.com booking. One of the room i booked cannot be flushed. Another room may have bed bugs as one of my uncle was scratching the whole night. And some of the guests staying there were rowdy in the middle of the night.

No frills budget hotel well awY from the city's bustle. No ramps or handrails to reception steps

The worst ever woke up 6am and found that the room floor was flooded with water and dogs barking early morning too noisy will recommend others to stay else where

Worst place to stay. We stayed for 3 nights nov 3rd-nov 6th 2018. First night floor was wet and tv not working. They moved us to another room after an hour only to get a bed which would roll all over the place as it did not have stoppers. 3rd day we left after breakfast to return at midnight after touring to find an unclean room stinking with wet clothes and AC not working..We paid 19-20k INR through hotels.com. They did not compensate or even apologise for our tirade..

Dogs barking from sunrise to sunset.
Rooster noise in yhe morning.
I dropped of my laundry and its 65SGD but i get it back the next day. Pool is under maintenance which is not mentioned in page.

Car park at the front of the hotel is not free, the free car park is about 10 mins walk which is not stated on the websites.
Swimming pool is under maintenance when we were there. No refund or compensate regarding the matter.

Location is ok, walking form MRT, nice staff and breakfast is reasonable

Stay away from this hotel! Better sleep under the bridge
They should call it dog hotel.
Next door is a dog ....whatever
The started barking at 5 in the morning and didn’t stop. Forgot to mention the rooster who also gave his best at 5am!
We survived 1 night then checking out though pod two night. No refund for the second night, we’ll didn’t expect something else. I only choose it because I trusted the pictures. Bad decision.

The stair well smelt of urine. There was no hand soap in the barthroom, and none made available. Long waiting periods for staff at front desk. When the staff were there though they were friendly. The dressing table draw was beyond filthy. Can't help but feel short changed as it wasn't very much like the photos on the website.

Mould on bathroom sink. Exposed screws & holes in Wall were bed headboards were removed - posing risk of injury. Dim room lights. Staff maintained noisy pet dogs, & dog pound next to hotel were very noisy. Toilet rolls, bottled water, shampoo & body soap not regularly replaced. Noisy beer garden with loud music till we’ll past midnight. To at all restful as dogs start barking at 5am.

No towels before 6pm
Wifi only works for most of rooms in corridors
Infested with ants
Everything seriously old and not working eg shower head wouldn't stay up on pole, iron just leaked water and didn't heat up
Only one clothes hanger
Safe didn't work
Only one English TV channel
Terrible cleanliness...mold on WC ceiling
Live band played until after 11.30pm for just 2-3 guests listening when I had a 4am taxi to airport
Dog kennels right next door and serious barking from all dogs starts at 4.30am daily
Staff totally ambivalent to customer service - 'breakfast' starts at 7am but after a night of cheering to football between 2-4am Keeling residents awake...no kitchen staff before 7.30am with no apology...late for meetings!

This hotel is in a terrible state..looks good in the pics but not for business travelers at the moment unless happy with a one star experience..,apparently a rolling refurbishment is underway... Which is their defense for everything...but I saw no evidence of that

1st) Air condition in hotel room was not working, it was very hot and humid. Thus, I requested to change room and I waited an 1hr. 2nd) After hotel was booked through online in expedia, I need to call the hotel for some enquires. I could hardly hear the staff as the line was too noisy, he said he would call back. But he didnt. Few days later, I called the hotel a girl staff picked up. Enquired about the catering. I told her I've booked a cater from outside, so where will the cater be placed? She said the cater can just place it infront of the bbq pits, just have to book a bbq pit with the amount of S$25 will do. Im ok with it, and i asked her to go ahead and book the pit first. On chk-in date, a male staff assisted me. I double checked about the room request etc. The staff told me there were no request on my booking, not even 1 as i did mentioned a few to the female staff through the phone. So nvm, he said he will just take note from there. 3rd) The buffet catering I booked came later on, while I was busy preparing. My friend helped me attend the cater movers instead. I asked my friend about what's going on? As the movers aren't setting up the buffet yet, and waited my friend talking to hotel boss. I got shocked hearing. That boss mentioned to pay S$330 for a rental venue?!(Aside the amount for buffet) My friend just paid it using his cc. I went to find the boss, but he is not ard. I gave the staff my hp no. so he could call me bk, but no response since.

The overall experience is good and comfortable though room condition needs to be improved.

Staff were all very friendly and efficient. Especially the housekeeping staff.. they were efficient in setting up the tent with table and chairs for the BBQ.

It's an acceptable stay. Room is ok but you cant connect to wifi when you close the door. The staffs are very helpful.

This hotel was not terrible, but I wouldn't return. The staff was polite and efficient. The property was a bit rundown and had very basic amenities and appointments. The pool is in the back and there is no lounge chairs, so we didnt bother with it. I heard it next to a kennel and I heard that other people heard barking all night, but I never heard a single bark. The room was minimal. Tv, desk and chair, 2 twin beds. There was no toilet paper and when we requested some, it was never sent to our room (thank goodness we had some wet wipes with us). There is a little outdoor bar, but we never saw anyone there and when we tried to get a drink at 5pm, they told us it was closed. This place is just fine if all you need is a place to sleep, but you could find something better for the same price.

We could hear all the conversations outside.

Normall & ok

This is definitely one of the worst hotels I have stayed in. The photos posted on the website don't reflect the shabby and dreary rooms. They have no decor and style these are plain rooms with bland decor. The rooms where not cleaned regularly even after leaving the sign on the door for cleaning. The service staff was callous and did not respond to requests timely at all. There was no phone in the room, so you have to climb down the stairs to ask for any service at the reception. The location of the hotel is next to a dog training center so don't be surprised waking up to dogs barking 4 am in the morning. The barking goes until 10 am or maybe longer. The breakfast is included in the service but it is the most mundane breakfast ever with plain omelete, toasted bread and two chicken sausages everyday we stayed there- and we stayed for 4 days. Th trash from the rooms and hallway was not removed for 4 days!!
I wont recommend this place to my friends at all.

Love the surrounding area, especially if you want to play futsal. BBQ pit was okay plus the pool is good for playing with your kids if no other guest go to the pool. Have fun playing/swim at the pool at night. If you love dogs, the barking sound will never bother you. Take a ride from the train station, stop 2 station away at Beauty World & you will find food paradise there especially Al Azhar restaurant ( the food is the Bomb ).