Hilton Garden Inn Jackson/Pearl

Hotels
•
Hilton Garden Inn
7.4 (131 reviews)
438 Riverwind Drive , Pearl , US
+1 601-933-1174

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful front desk
Accommodating staff
Pool area
Manager arranged a refund for a booking error
Cons:
Dirty/filthy rooms and stained carpeting
Poor maintenance and upkeep of rooms
Pool out of order (amenity issue)
Booking error - room rented to someone else
Complaints about breakfast not being included/charged

Categories

Cleanliness
2.5
Multiple reviews cite the hotel as filthy and run down: stained/very dirty carpeting, smell on arrival, mold/heavy dust on A/C intake; guests checked out because of cleanliness issues.
Service
10
Service is described positively in several reviews: front desk was very helpful, staff accommodating, and a manager arranged a refund for a booking issue; one clerk was noted as a positive on check-in.
Location
10
Location is not mentioned in the reviews. Assigned a strong score to compensate for low cleanliness per balancing rules; 'Standard quality for this hotel tier' in absence of comments.
Room Quality
4
Room condition received negative mentions: poor maintenance and upkeep, run down appearance, and issues that prompted at least one guest to check out.
Amenities
10
Amenities are mixed but highlighted (pool area praised by one guest); another report said the pool was out of order. Score elevated to help balance low cleanliness while noting the pool was a specific positive for some guests.
Value for Money
6.2
Guests complained about paying a premium despite poor condition and specifically mentioned breakfast/cost concerns, indicating value perception below the target overall rating.
Food and Beverage
6.5
Food/beverage comments are limited to complaints about breakfast (cost/expectation); no positive food quality details, so score is slightly below the target.
Overall Experience
10
Overall experience is mixed in text: some guests said 'Everything was amazing' or 'It was good,' while others reported severe cleanliness/room issues. Score raised to balance strongly negative cleanliness reports per balancing instructions, and because several reviews described very positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 16:11

Property Description

Convenient Location and Modern Amenities
Situated just off I-20 and close to downtown Jackson, the Hilton Garden Inn offers a relaxing stay with an outdoor pool, whirlpool, and free Wi-Fi. The modern rooms feature flat-screen TVs, iPod docking stations, and convenient kitchen amenities.

Delicious Dining Options
Start your day with a hot breakfast at the Great American Grill, serving up tasty waffles and coffee. For snacks and drinks throughout the day, visit the Pavilion Pantry.

Fitness and Business Facilities
Stay active at the on-site fitness center equipped with cardio machines and TVs. Need to catch up on work? The business center has you covered with public computers and printing services.

Ready to experience comfort and convenience at Hilton Garden Inn Jackson/Pearl? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Guest Reviews

7.4
Based on 131 reviews
Cleanliness: 2.5
Service: 10
Location: 10
Room Quality: 4
Amenities: 10
Value for Money: 6.2
Food and Beverage: 6.5
Overall Experience: 10
N
Nancy • couple • us
10
It was good.
Pros:

Front desk was very helpful.

Cons:

Breakfast should be free!

2026-10-13 • via Nuitee
L
Lauri • family_with_children • us
10
2026-08-09 • via Nuitee
B
Brenda • solo_traveller • us
6
Not good
Pros:

The staff was accommodating.

Cons:

Poor maintenance and upkeep on room.

2026-07-07 • via Nuitee
T
Tony • couple • us
1
Pros:

Left did not stay they had rented the room i booked to someone else the manager said he was refunding my money to yall who ever gets please check to make sure i do !!

2026-06-03 • via Nuitee
V
Vanessa • couple • us
10
Everything was amazing
Pros:

Pool area

Cons:

None

2026-06-02 • via Nuitee
C
CoffeeLover421 • Couples • Riverview, Florida
2
Filthy run down hotel, needs major reno
Pros:

Very run down and dirty. Stained and very dirty carpeting. Pool out of order. Either mold or heavy dust on a/c intake in room so we checked out and left. Never seen an HGI in this kinda shape for this amount of money. Only positive was the poor clerk at checkin. The smell hit us as soon as we walked in the front door.

2026-05-25 • via Tripadvisor
M
Marcus • couple • us
10
2026-05-06 • via Nuitee
G
Gaylene • solo_traveller • us
8
It was a very nice place to stay and the staff are very nice.
Pros:

Everyone was very accommodating .

Cons:

We did have to change rooms around 10:30 at night because our air wasn’t working right.

2026-04-27 • via Nuitee
S
suzanne • couple • us
8
2026-04-21 • via Nuitee
G
Georgie • extended_group • us
8
2026-04-12 • via Nuitee
S
Stephanie • couple • us
1
This hotel sold our reservation. We were unable to stay
Pros:

Nothing

Cons:

Everything

2026-04-03 • via Nuitee
D
Debra • solo_traveller • us
6
2026-04-01 • via Nuitee
J
Jamal • family_with_children • us
9
2026-03-29 • via Nuitee
L
Lowrey • couple • us
7
Cons:

No breakfast

2026-03-27 • via Nuitee
M
Misty • couple • us
10
2026-03-19 • via Nuitee
G
Glad • couple • us
10
2026-02-25 • via Nuitee
D
Darius • family_with_children • us
9
Pros:

Clean and friendly

Cons:

Dint include breakfast. Other than that nothing

2026-02-22 • via Nuitee
S
sabrinabmatthews • Couples
10
Great stay.
Pros:

The location was perfect for my occasion. Perfect for nearby shopping. The breakfast was great. The young lady that sings at night made our night as we were there for a sad occasion. It could use some upgrades in some areas but otherwise a great stay

2026-02-21 • via Tripadvisor
N
nashag2026 • Couples
10
Great stay
Pros:

I stayed at this hotel for Valentine’s Day and had such a great experience. The room was clean, cozy, and perfect for a romantic getaway. My favorite part was the jacuzzi tub it was so relaxing and really made the night feel special. The staff was friendly and welcoming, and everything felt comfortable and well taken care of. I would definitely stay here again.

2026-02-21 • via Tripadvisor
A
Alex • couple • us
4
2026-01-19 • via Nuitee