Hilton Garden Inn Jackson/Pearl

Hotels
•
Hilton Garden Inn
8.2 (240 reviews)
438 Riverwind Drive , Pearl , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Issues with room amenities

Categories

Cleanliness
7.45
Several reviews mentioned issues with cleanliness and room condition.
Service
9.95
Multiple guests praised the friendly service at the front desk.
Location
9.45
Convenient access to restaurants and attractions.
Room Quality
6.95
Concerns raised regarding the worn out appearance and amenities in the rooms.
Amenities
8.45
Amenities including a restaurant were disappointing as they were not operational.
Value for Money
8.45
Multiple reviews indicated that expectations were not met for the price paid.
Food and Beverage
5.95
The on-site restaurant was closed, impacting overall experience.
Overall Experience
8.95
Overall, a mixed experience leading to a moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:34

Property Description

Convenient Location and Modern Amenities
Situated just off I-20 and close to downtown Jackson, the Hilton Garden Inn offers a relaxing stay with an outdoor pool, whirlpool, and free Wi-Fi. The modern rooms feature flat-screen TVs, iPod docking stations, and convenient kitchen amenities.

Delicious Dining Options
Start your day with a hot breakfast at the Great American Grill, serving up tasty waffles and coffee. For snacks and drinks throughout the day, visit the Pavilion Pantry.

Fitness and Business Facilities
Stay active at the on-site fitness center equipped with cardio machines and TVs. Need to catch up on work? The business center has you covered with public computers and printing services.

Ready to experience comfort and convenience at Hilton Garden Inn Jackson/Pearl? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 240 reviews
Cleanliness: 7.45
Service: 9.95
Location: 9.45
Room Quality: 6.95
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 5.95
Overall Experience: 8.95
M
Marcus • couple • us
10
2026-05-06 • via Nuitee
G
Gaylene • solo_traveller • us
8
It was a very nice place to stay and the staff are very nice.
Pros:

Everyone was very accommodating .

Cons:

We did have to change rooms around 10:30 at night because our air wasn’t working right.

2026-04-27 • via Nuitee
S
suzanne • couple • us
8
2026-04-21 • via Nuitee
G
Georgie • extended_group • us
8
2026-04-12 • via Nuitee
S
Stephanie • couple • us
1
This hotel sold our reservation. We were unable to stay
Pros:

Nothing

Cons:

Everything

2026-04-03 • via Nuitee
D
Debra • solo_traveller • us
6
2026-04-01 • via Nuitee
J
Jamal • family_with_children • us
9
2026-03-29 • via Nuitee
L
Lowrey • couple • us
7
Cons:

No breakfast

2026-03-27 • via Nuitee
M
Misty • couple • us
10
2026-03-19 • via Nuitee
G
Glad • couple • us
10
2026-02-25 • via Nuitee
D
Darius • family_with_children • us
9
Pros:

Clean and friendly

Cons:

Dint include breakfast. Other than that nothing

2026-02-22 • via Nuitee
S
sabrinabmatthews • Couples
10
Great stay.
Pros:

The location was perfect for my occasion. Perfect for nearby shopping. The breakfast was great. The young lady that sings at night made our night as we were there for a sad occasion. It could use some upgrades in some areas but otherwise a great stay

2026-02-21 • via Tripadvisor
N
nashag2026 • Couples
10
Great stay
Pros:

I stayed at this hotel for Valentine’s Day and had such a great experience. The room was clean, cozy, and perfect for a romantic getaway. My favorite part was the jacuzzi tub it was so relaxing and really made the night feel special. The staff was friendly and welcoming, and everything felt comfortable and well taken care of. I would definitely stay here again.

2026-02-21 • via Tripadvisor
A
Alex • couple • us
4
2026-01-19 • via Nuitee
1
190GeorgeS • Couples
10
Great day, great value
Pros:

This is not a brand new, remodeled, and updated Hilton Garden Inn. But let me tell you what it is: It is clean, it has welcoming people at the front desk, it has everything you need in a hotel room, it has one of the most comfortable beds that I've found in any hotel room, it may have the old-fashioned tub and shower, but we certainly lived with those for quite some time. Before everyone had to have a walk-in. The water pressure was good, the shower head was good. The water pressure was excellent, and the shower head was a good one. And finally, the price was right.

2025-12-27 • via Tripadvisor
P
Pamela • solo_traveller • us
10
2025-12-21 • via Nuitee
T
Terri • solo_traveller • us
7
Decent stay
Pros:

Lobby

Cons:

Room was just decent- lots odd cosmetic issues that were unsightly, ripped pillowcase, one pillow case missing.

2025-12-02 • via Nuitee
R
russellp806 • Couples • Burleson, Texas
2
Disappointed walking in the door!
Pros:

We were driving home from a visit in Florida, and we were looking for a place to stay. I checked my Hilton App, and there were 4 or 5 Hilton properties within an hour ahead of us! Awesome! We chose the Hilton Garden Inn Jackson Pearl, because it was easy access off the highway, on our route, and has an on site restaurant.
We walk in the door, and see the restaurant is closed. As we checked in, I asked about the restaurant. I was told its not open on the weekend. What!?!?!? Then we were told, it's ok, because there are several restaurants nearby.
We go up to our room. Its pretty dark. We try the night lights above the bed ( because I can't figure out where the table lamp switch is/ that was my fault!) and neither one works. We get some lights on... the room is pretty worn out looking. The plastic on the a/c cover is broken and the fan is pretty loud/rattling. My wife then tells me she isn't staying in this room. Ok.
We go back down, explain we don't want the room and the Front Desk employee tells me that "you already swiped your card." Yes. I did. Now that I've seen the room, I don't want it. She tells me she doesn't know how to reverse the charge. She says the day manager will have to do it. I say that's fine, but I expect to see the reversal tomorrow ( which would be today).
We go to the Hilton Home 2 Suites and check in, and spend the night. It was great. We checked out and they email my receipt. We get all the way home. Nearly 24 hours after saying we don't want the room, the receipt for the room shows up in my email. They had all day to reverse the charge. But didn't.
So, to recap: the room is very tired and hopefully is part of the remodel they are doing, they don't operate the "on site restaurant" (at least not at 5pm on a Saturday) that is listed on the hotel description, the employee at the desk does not know how to reverse or refund credit card transactions, and the employee did not (obviously) relay to the day management that we didn't stay in the room.
The Hilton Home 2 Suites across the street was beautiful. The complimentary breakfast was awesome. The Hilton Garden Inn should be embarrassed.

2025-11-30 • via Tripadvisor
Y
Yvonne • extended_group • us
8
Great place and friendly staff
Pros:

Nice, great service

Cons:

I wish that they still came to get the dirty linen and replace the linen

2025-11-24 • via Nuitee
G
Gabriel • extended_group • il
8
2025-11-23 • via Nuitee