Holiday Inn Express Newcastle Gateshead by IHG

All good except the kettle had to be plugged in on a plug on the floor room 102

Lovely hotel too

All was as expected for a Holiday Inn but Ellis, front of house associate was exceptional. Cannot fault him…will not fault him.

Metro centre 10 minutes walk away

Friendly staff, very clean throughout. Excellent location for visiting the Metrocentre and getting into Newcastle. The staff were very helpful about the area and what public transport is use.

Small rooms, adequate tho. Good breakfast included

Great

Clean room
Nice staffs
Nice area

Rooms clean and comfortable. Hotel is quiet and convenient for access to newcastle & metrocentre.

The Duty Manager Troy was really welcoming and helpful.

Really great experiences and the staff were very friendly.
Excellence Breakfast on both mornings .
We would recommend ye to our family and friends .

Hotel nice
Check in was little slow,1st lady said room wasn't ready,as sge said didnt realise i wanted sofa bed made up.She said would sort it,then seemed to go off shift.So had coffee and after about 40 minutes later i went back up to see if ready,an young lad said so sorry i didnt realise you had been waiting so previous lady obviously hadnt told him .He was great though got us checked in right away.So think previos lady could've done more to make the other staff aware.Apart from that hotel was great.Room nice and clean.There was also another great male member of staff that was on night shift i was chatting to him the 2nd night as my son was joining us at the hotel later that evening.He was great guy and really helpful to my son saying there would still be few breakfast items available to him,as he had to leave just after 5am.Wish i wouldve got the 2 male staff members names as they were amazing

All the staff are lovely and helpful, the room was clean, breafast was good and the staff were polite and on the ball cleaning the tables and filling anything that was low or empty. Its the 3rd time ive stayed here, handy for the metro centre and the train into newcastle too.

Very good for the money. Comfy bed, good location for what we needed.

Nice comfortable stay with easy access to Newcastle City Centre by 15 mins on the bus, bus stop is on the main road just outside the hotel. Included breakfast was also very good and plenty of it, the hot croissants were excellent. Great staff who were very friendly and helpful - thankyou

Overall we had a good experience at this hotel, we only stayed 1 night. As a company-wide policy they don't provide bottked drinking water in the rooms, however jugs of iced water are available on request. We found the breakfast area very, very crowded at 9am, on the plus point they gave us vegetarian sausages as part of the breakfast package.

Lovely room, overlooking the River Tyne, quiet, clean.
A lovely FREE breakfast.

The staff weren’t terribly friendly. Tiny rooms. Clean and affordable.

Staff very accommodating and helpful

convenient for A1 and good food choices both inside and near to the hotel.