Comfort Aparthotel Carcassonne

Hotels
•
Comfort Suites
7.6 (3652 reviews)
14 Route de Villemoustaussou , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Secure parking
Affordable price
Cons:
Cleanliness issues
Inadequate room amenities
Noise from outside

Categories

Cleanliness
6.31
Some reviews indicate cleanliness issues, such as hair in the bathroom and dirty sanitary facilities.
Service
8.28
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
8.32
Overall, the hotel's location is frequently praised, with proximity to the citadel and a calm environment.
Room Quality
6.77
Room quality varies, with some complaints regarding the size of beds and missing amenities.
Amenities
7.8
Amenities such as gym facilities and secure parking are mentioned positively, despite some missing items.
Value for Money
8.26
Many reviewers noted the affordable rates and good value for the services provided.
Food and Beverage
7.81
The breakfast received positive feedback, although some reviews mentioned minor issues with dining.
Overall Experience
7.28
Guests reported satisfactory stays with a few drawbacks, but overall enjoyment of their time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:27

Property Description

Luxurious Apartments and Studios with Kitchenettes
Experience comfort and convenience at Zenitude Hôtel-Résidences Carcassonne with fully equipped kitchenettes in each apartment and studio, allowing you to prepare meals at your leisure.

Relaxing Outdoor Swimming Pool
Unwind by the inviting outdoor swimming pool, perfect for a refreshing dip after a day of exploring the charming walled city of Carcassonne.

Convenient Location and Amenities
Benefit from free WiFi, air-conditioning, and a lift servicing the accommodation. With easy access to the A61 and proximity to Carcassonne Train Station, enjoy a hassle-free stay.

Contact our reception during opening hours for a seamless check-in experience. Book now to secure your stay at Zenitude Hôtel-Résidences Carcassonne!

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.

For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

When booking 5 rooms or for more than 12 people or more, different policies and additional supplements may apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.

Please note that during the high season, the swimming pool is open from 10:00 – 20:00 from May to September.
Please also note that reception hours: :
Weekdays: 8am-12:30pm / 1:30pm-7:00pm
Weekends: 8:30am-12:30pm / 1:30pm-6:00pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Sep 30, 2025 until Mon, May 18, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 3652 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 7.28
L
Laure • couple • fr
10
2026-04-18 • via Nuitee
M
Maribel • solo_traveller • fr
10
Pros:

Propre et confortable

2026-04-15 • via Nuitee
C
celine • extended_group • fr
6
Cons:

Le logement était propre mais vétuste, il meriterait une réfection avant location.
Moquette très tachées,absence de rideau dans la pièce principale,absence de tables de nuit dans la chambre,mobilier très abîmé dans la salle d eau ainsi que le radiateur.
Il manquait également de vaisselle dans la cuisine.
Cela a été transmis a la réception à notre départ.

2026-04-15 • via Nuitee
S
Spicher • extended_group • ch
8
2026-04-14 • via Nuitee
J
Julie • couple • fr
8
Un super accueil
Pros:

L’accueil

Cons:

La literie

2026-04-13 • via Nuitee
M
martine • couple • fr
9
Pros:

Emplacement sécurisé. Grand parking. Rapport qualité prix excellent

2026-04-12 • via Nuitee
C
CRISTINA • solo_traveller • es
7
Pros:

El apartamento es grande.

Cons:

La cocina y el sofá viejos.

2026-04-12 • via Nuitee
J
Jean-Paul • couple • fr
6
2026-04-11 • via Nuitee
M
Malik • couple • fr
7
Bon séjour, cela n’a pas entaché mon expérience, merci à l’équipe
Pros:

Emplacement plutôt bon, cadre sympathique, équipe vraiment très agréable

Cons:

Mobilier assez ancien et usé

2026-04-11 • via Nuitee
S
SOPHIE • solo_traveller • fr
10
Parfait 👍🏻 Personnel très agréable je recommande vivement
Pros:

Séjour très agréable je recommande

2026-04-10 • via Nuitee
L
Luis • extended_group • es
1
2026-04-09 • via Nuitee
M
Mireillo • couple • fr
10
Très bon accueil
Pros:

L'accueil très chaleureux de Thomas et Naïma .
La possibilité de garer nos vélos en sécurité et l'accès facile à l'hôtel.
La buanderie disponible et des en-cas pour le dîner.
Très bonne étape.
Personnel très à l'écoute et professionnel.
On recommande

2026-04-08 • via Nuitee
G
GRASA • extended_group • es
8
2026-04-07 • via Nuitee
N
Natalia • couple • es
9
Agradable
Pros:

Me gusta que es super completo desde tener agua disponible en recepcion a una cocina completa con lavaplatos.

Cons:

El desayuno podría ser más completo, casi no tiene bolleria. Los croissant muy ricos que son hechos en el momento pero se tardan una eternidad en servirlos... sabiendo la cantidad de gente que va a ir a desayunar tendrian que estar listos desde el momento que inicia el desayuno. Termina siendo un desayuno caro para lo que ofrece, y lamentablemente por la zona no hay ninguna cafeteria cerca para ir caminando. con pequeños detalles podrían mejorar el desayuno. Mi recomendacion para mejorar: Consideren poner sacacorchos en la cocina, copas para vino y Vasos, solo 2 copitas es poco.

2026-04-07 • via Nuitee
I
Isabelle • couple • fr
9
2026-04-07 • via Nuitee
F
Filipe • family_with_children • fr
8
Ok
Pros:

Parking. Taille de la chambre. Équipements de la cuisine.

Cons:

Il n’avait pas Sèche-cheveux et le petit-déjeuner était tellement frugal.

2026-04-06 • via Nuitee
C
Christelle • extended_group • fr
5
Déçue
Pros:

L'appartement est assez grand et c'est facile de s'y installer pour 4 personnes.

Cons:

La literie est en très mauvais état. Les matelas ne sont pas confortables et les lits grincent énormément. Déçue de cette expérience, pas à la hauteur pour un appart hôtel.

2026-04-06 • via Nuitee
S
Svitlana • couple • ie
9
2026-04-06 • via Nuitee
M
MªAngeles • family_with_children • es
10
2026-04-06 • via Nuitee
J
Juan Antonio • family_with_children • es
7
Buena ubicación, falta de mensaje y cosas a mejorar
Pros:

Tranquilo, buen aparcamiento y buena ubicación.

Cons:

Suelo de moqueta en la habitación (molesto para alérgicos y en la que encontramos una chincheta en el suelo), en cocina el menaje era escaso (dos vasos para cuatro personas), sin jabón ni trapos de limpieza, el sofá cama bastante incómodo, la calefacción no funcionaba en determinadas horas y habían solo dos mantas para cuatro huéspedes. Sé estropeó la puerta y estuvimos más de una hora esperando para entrar (tarde medio perdida).

2026-04-06 • via Nuitee