Comfort Aparthotel Carcassonne

Hotels
•
Comfort Suites
7.6 (3773 reviews)
14 Route de Villemoustaussou , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Secure parking
Affordable price
Cons:
Cleanliness issues
Inadequate room amenities
Noise from outside

Categories

Cleanliness
6.31
Some reviews indicate cleanliness issues, such as hair in the bathroom and dirty sanitary facilities.
Service
8.28
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
8.32
Overall, the hotel's location is frequently praised, with proximity to the citadel and a calm environment.
Room Quality
6.77
Room quality varies, with some complaints regarding the size of beds and missing amenities.
Amenities
7.8
Amenities such as gym facilities and secure parking are mentioned positively, despite some missing items.
Value for Money
8.26
Many reviewers noted the affordable rates and good value for the services provided.
Food and Beverage
7.81
The breakfast received positive feedback, although some reviews mentioned minor issues with dining.
Overall Experience
7.28
Guests reported satisfactory stays with a few drawbacks, but overall enjoyment of their time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:27

Property Description

Luxurious Apartments and Studios with Kitchenettes
Experience comfort and convenience at Zenitude Hôtel-Résidences Carcassonne with fully equipped kitchenettes in each apartment and studio, allowing you to prepare meals at your leisure.

Relaxing Outdoor Swimming Pool
Unwind by the inviting outdoor swimming pool, perfect for a refreshing dip after a day of exploring the charming walled city of Carcassonne.

Convenient Location and Amenities
Benefit from free WiFi, air-conditioning, and a lift servicing the accommodation. With easy access to the A61 and proximity to Carcassonne Train Station, enjoy a hassle-free stay.

Contact our reception during opening hours for a seamless check-in experience. Book now to secure your stay at Zenitude Hôtel-Résidences Carcassonne!

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.

For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

When booking 5 rooms or for more than 12 people or more, different policies and additional supplements may apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.

Please note that during the high season, the swimming pool is open from 10:00 – 20:00 from May to September.
Please also note that reception hours: :
Weekdays: 8am-12:30pm / 1:30pm-7:00pm
Weekends: 8:30am-12:30pm / 1:30pm-6:00pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 3773 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 7.28
S
Sylvain • couple • fr
5
Pros:

personnels très sympathique , petit déjeuner correct mais chambres à rénover , équipements basics et vieux , propreté douteuse .

2026-05-30 • via Nuitee
M
Marie-Noëlle • solo_traveller • fr
10
Pros:

accueil très chaleureux, aux petits soins

2026-05-30 • via Nuitee
M
Martine • solo_traveller • fr
9
Pros:

Tout était parfait 👍

2026-05-30 • via Nuitee
M
Mattia • solo_traveller • it
6
2026-05-28 • via Nuitee
C
Celine • extended_group • fr
8
2026-05-27 • via Nuitee
D
Dee • solo_traveller • au
7
Convenience and value for money
Pros:

Met our needs for self contained accommodation with car parking at a reasonable rate. Furnishings a little tired.

2026-05-27 • via Nuitee
S
Sylvain • couple • fr
6
mauvaise expérience dommage que le personnel étais très sympathique
Pros:

l emplacement

Cons:

matelas tacher et creux mal au dos au réveil climatisation pas assez froide c est bien de louer des appartements mais le changement de matelas est à prévoir rapidement

2026-05-27 • via Nuitee
S
serge • solo_traveller • fr
10
Pros:

Tout

Cons:

Rien

2026-05-27 • via Nuitee
A
Alain • solo_traveller • fr
8
Pros:

Appartement spacieux!, confortable mais il mériterait un peu de rafraichissement. Le personnel est très agréable.

Cons:

Rien

2026-05-26 • via Nuitee
F
frandebx • family_with_children • fr
8
très agréable
Pros:

très bon accueuil
literie chambre très confortable,
le canapé n'est pas vraiment confortable, pour une personne ça paut aller
appart très propre
la clim par cette chaleur est vraiment appréciable.
Nous nous arrêtons faire ecale chez vous quelques fois par an, et nous revenons à chaque fois sans hésiter.
Gentillesse, et rapport qualité prix, génial.
Et de plus la piscine
Stationnement sécurisé

Cons:

le canapé comme d'habitude
tout le reste est très satisfaisant

2026-05-25 • via Nuitee
S
Stéphanie • couple • fr
9
Pros:

Cet établissement était pour nous et notre ROAD book idéalement situé
La piscine est un plus car il faisait très chaud

Cons:

Le fait qui soit loin de tout quand je dis cela c’est qu’il faut reprendre son véhicule pour aller dîner

2026-05-25 • via Nuitee
A
Angelique • family_with_children • fr
8
2026-05-25 • via Nuitee
J
Jean • solo_traveller • fr
10
Pros:

-L espace car la chambre est séparée ainsi que les toilettes,
- la propreté,
- le personnel très agréable.

Cons:

C est dommage pas de balcon.

2026-05-24 • via Nuitee
R
Rose Marie • solo_traveller • fr
9
Pros:

Excellent rapport qualité prix

Cons:

L'ergonomie de la chambre, le calme

2026-05-24 • via Nuitee
S
Sarah • couple • fr
5
Mauvais rapport qualité prix, pas comfortable
Pros:

Chambre climatisée et savon dans la douche, salle de sport disponible

Cons:

A velo, enorme montée pour revenir de la cité.
Local velo qui ferme entre 19h et 8h du matin, pas pratique quand on sort le soir.
Piscine sans aucun respect du savoir vivre, envahit par plusieurs familles avec enfants qui sautent, hurlent et eclaboussent tout le monde… nous avons preferés remonter dans notre chambre… dommage
Trous sur les chaises, poils et cheuveux sur les draps.
Bref trop cher pour ce que c’est

2026-05-24 • via Nuitee
L
Lynda • couple • fr
7
Bien
Pros:

L accueil et la disponibilité formidable

Cons:

Quelques cheveux ds la salle de bain l aspirateur est de rigueur

2026-05-24 • via Nuitee
J
Jordy • couple • nl
8
2026-05-24 • via Nuitee
S
Stefanie • couple • de
10
Auf der Durchreise eine Nacht hier verbracht und wir waren völlig zufrieden
2026-05-21 • via Nuitee
L
les2pats • solo_traveller • fr
8
2026-05-21 • via Nuitee
C
Cormier • solo_traveller • fr
9
Pros:

L'accueil exceptionnel de Thomas qui est parfait.Une personne dévouée, adorable comme on en voit rarement aujourd'hui.Vraiment merci Thomas ne changeait rien 👍😃

Cons:

Un peu loin du centre

2026-05-21 • via Nuitee