Comfort Aparthotel Carcassonne

Hotels
•
Comfort Suites
7.6 (3652 reviews)
14 Route de Villemoustaussou , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Secure parking
Affordable price
Cons:
Cleanliness issues
Inadequate room amenities
Noise from outside

Categories

Cleanliness
6.31
Some reviews indicate cleanliness issues, such as hair in the bathroom and dirty sanitary facilities.
Service
8.28
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
8.32
Overall, the hotel's location is frequently praised, with proximity to the citadel and a calm environment.
Room Quality
6.77
Room quality varies, with some complaints regarding the size of beds and missing amenities.
Amenities
7.8
Amenities such as gym facilities and secure parking are mentioned positively, despite some missing items.
Value for Money
8.26
Many reviewers noted the affordable rates and good value for the services provided.
Food and Beverage
7.81
The breakfast received positive feedback, although some reviews mentioned minor issues with dining.
Overall Experience
7.28
Guests reported satisfactory stays with a few drawbacks, but overall enjoyment of their time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:27

Property Description

Luxurious Apartments and Studios with Kitchenettes
Experience comfort and convenience at Zenitude Hôtel-Résidences Carcassonne with fully equipped kitchenettes in each apartment and studio, allowing you to prepare meals at your leisure.

Relaxing Outdoor Swimming Pool
Unwind by the inviting outdoor swimming pool, perfect for a refreshing dip after a day of exploring the charming walled city of Carcassonne.

Convenient Location and Amenities
Benefit from free WiFi, air-conditioning, and a lift servicing the accommodation. With easy access to the A61 and proximity to Carcassonne Train Station, enjoy a hassle-free stay.

Contact our reception during opening hours for a seamless check-in experience. Book now to secure your stay at Zenitude Hôtel-Résidences Carcassonne!

Important information:

For stays of more than 2 nights, a quick clean is carried out with no change of sheets or towels. End-of-stay cleaning is included.

For stays of 7 to 29 nights, a weekly cleaning is included with a change of sheets and towels, as well as end-of-stay cleaning.

When booking 5 rooms or for more than 12 people or more, different policies and additional supplements may apply.

Bachelor parties and similar celebrations are not permitted in the hotel.

A security deposit of EUR 200 is required on arrival after 15:00. This amount must be paid by credit card. This amount will be returned to you within 7 days of your departure. The amount will be fully refunded to your credit card if no damage has been found by the establishment.

It is possible to arrive outside reception opening hours, simply contact the residence in advance.

Please note that during the high season, the swimming pool is open from 10:00 – 20:00 from May to September.
Please also note that reception hours: :
Weekdays: 8am-12:30pm / 1:30pm-7:00pm
Weekends: 8:30am-12:30pm / 1:30pm-6:00pmPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Sep 30, 2025 until Mon, May 18, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 3652 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.32
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 7.28
B
Bassim • solo_traveller • fr
10
Pros:

L’accueil et le personnel était au top !

2026-03-21 • via Nuitee
C
Chris • couple • fr
8
2026-03-20 • via Nuitee
F
Frco. Xavier • couple • es
9
Pros:

La tranquilidad, parking , amabilidad del personal

Cons:

No funcionaba la calefaccion

2026-03-19 • via Nuitee
A
Axel • extended_group • de
4
2026-03-19 • via Nuitee
F
Ferran • family_with_children • es
9
2026-03-18 • via Nuitee
F
Frco. Xavier • couple • es
8
Aventuras en carcasone.
Pros:

El hotel en general , tuvimos un problema al llegar , cuando habri la puerta de la habitacion estaba ocupada , pero recepcion me la cambiaron por otra.
amabilidad del personal de la habitacion.

Cons:

No funcionaba el calecfactor del baño.

2026-03-18 • via Nuitee
C
CELINE • couple • fr
6
Un bon séjour car nous avons découvert la merveilleuse cité et ses alentours "les grands buffets"
Pros:

le personnel
appartement fonctionnel

Cons:

L'appart hôtel a besoin d'être rénové, les portes du placard de la cuisine sont abîmés, le carrelage de la salle de bain est fendu, la moquette pour se rendre aux appartements est tâchée.

2026-03-17 • via Nuitee
S
Sandra • solo_traveller • fr
5
Cons:

Toilette sale, miroir cassé . Poussière partout . Vétusté du mobilier. Tache sur les draps et les serviettes

2026-03-17 • via Nuitee
A
Anne Marie • couple • fr
9
Pros:

Très bon accueil, chambre propre bonne literie, calme et à proximité du centre.

Cons:

Rien

2026-03-15 • via Nuitee
M
Martiaux • extended_group • fr
9
Pros:

De passage pour une courte nuit. Les échanges avec le personnel avant notre arrivée était bien explicite. L'idée du coffre pour la clé est top. Et pour le départ une dame bien souriante pour la remise de clé.

2026-03-14 • via Nuitee
B
blanca • couple • es
7
Cons:

la moqueta está muy mal y baja mucho la calidad de la habitacion

2026-03-12 • via Nuitee
J
Jean-Pierre • couple • fr
8
Fait bien le job
Pros:

Bien équipé et spacieux

Cons:

Environnement et déco sans attrait

2026-03-11 • via Nuitee
J
Joëlle • family_with_children • fr
10
2026-03-09 • via Nuitee
P
Pauline • couple • fr
7
2026-03-08 • via Nuitee
E
Edgar • extended_group • fr
9
2026-03-06 • via Nuitee
R
Rudolf • solo_traveller • at
8
2026-03-05 • via Nuitee
P
Patricia • extended_group • es
8
2026-03-03 • via Nuitee
C
CARINE • couple • fr
9
2026-03-02 • via Nuitee
Y
Yves • couple • fr
9
Pros:

La situation géographique, l'accueil.

2026-03-01 • via Nuitee
S
Sabrina • couple • fr
5
Pros:

Le parking fermé
La chambre avec kitchenette incluse
Les réceptionnistes

Cons:

Que l’on nous fasse débarrasser notre plateau de petit déjeuner …

2026-02-25 • via Nuitee