Hampton Inn & Suites - Mansfield

Stay was great a little bit more expensive for one night but overall nice hotel. Breakfast was great. Only issue was that the kitchen manager was a little creepy. He asked lots about f questions and not just me I noticed he did it to most single women there. Never really noticed how much information we as women give when a stranger asks questions about us.. other than him it was a nice room

Convenient, clean and exceptionally friendly staff

The pool and the breakfast and the staff.

Breakfast was amazing

This was my second or third time at this property. I’ve finally learned my lesson. Smelly carpet. Carpet was wet on my last stay and they kindly changed my room. The mildew and mold are just overbearing. The front desk staff is always overly courteous but I can’t recommend this property

Unfortunately, this stay fell short of my expectations. The front desk staff was not particularly welcoming, and the overall customer service felt indifferent. While my room had a more modern design, the property as a whole felt dated and could benefit from a more comprehensive renovation. It seemed more like a cosmetic refresh than a full remodel. Overall, there are better Hilton properties in the area, and I would likely stay elsewhere on my next visit.

Property was nice and in a good clean location

Location

The location close to family

Clean and comfortable

Good location near highway, easy access in both directions.

The entire Staff was so friendly and caring.

I don’t write many reviews, but if I can prevent someone else from making the same mistake I did with this hotel, then I feel like I’ve done my job.

From the moment we checked in around 4 p.m. on 5/8/26, I had a feeling this stay wasn’t going to be great. To be clear, I don’t expect front desk staff to throw a welcome party or act overly cheerful. I do, however, expect basic adult interaction and courtesy. The woman who checked us in was incredibly cold and unfriendly.

The room itself had a decent layout, and the beds were fairly comfortable, but the furniture was absolutely disgusting. There were stains everywhere — so bad that I wouldn’t even let my daughter sit on the couch until I covered it with a sheet. I also found trash sitting openly on one of the chairs, not hidden in a cushion or tucked away, just left there in plain sight. I went back to the front desk to ask for another blanket to cover the chair. The employee returned with a bundled-up blanket from the back room, handed it over without a word or even a smile, and that was that.

On Saturday, we had some downtime, so I decided to check out the pool. The walls were covered in green algae. Personally, it didn’t completely gross me out since it’s no different than swimming in a lake or river, but if cleanliness is important to you, you may want to skip the pool altogether.

One thing that wasn’t the staff’s fault was the road noise from the highway. It was pretty loud throughout the stay, but that’s more on the building’s design and location than the employees.

Checking out Sunday morning was just as unpleasant as check-in. No greeting, no “have a good day,” nothing. The employee had a cell phone in one hand while taking the room keys with the other.

The one bright spot was the breakfast. It was surprisingly good considering the rest of the experience. The area was clean, well-maintained, and had a solid variety of options. Honestly, that’s the only reason this place gets two stars from me.